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Microsoft

4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Microsoft's Enhanced Mitigation Experience Toolkit

    High testing, high internal work, great security reward.

    Overall Comment

    Product is fantastic, but documentation is lacking without services agreement.

    What one piece of advice would you give other prospective customers?

    implement central collection of event data from either SCOM, Systrack, Splunk or other tool before rolling out.

    What do you like most about the product or service?

    Simple security with great benefit that is not signature based.

    What do you dislike most about the product?

    No Central Management.

    What one thing do you wish the vendor did differently?

    Created central management tools not reliant on GPOs.

    If you could start over, what would your organization do differently?

    Define test plans and scope applications earlier.

    Service & support - overall comment

    N/A

    Integration & Deployment - Overall comment

    Had to develop internal policies via SCCM to deploy and centrally manage.


  • 4 out of 5.0, Reviewed

    Product(s): Intune

    An emerging MDM solution with strong native integration for O365.

    Overall Comment

    InTune has been a solid MDM solution that has integration with O365 and our drive to develop conditional access controls for employee access to O365. Microsoft's environment documentation and support are not as strong for InTune as it's for some of its other enterprise management products and needs improvement.

    What one piece of advice would you give other prospective customers?

    Make sure to evaluate your MDM/MAM requirements against the current release capabilities in InTune.

    What do you like most about the product or service?

    It is bundled with our Microsoft EMS suite, reducing the overall cost of MDM. It is also easy to integrate for users who are migrating to O365. Has provided a platform that allowed us to deploy PKI certificate based conditional access for employee access to O365.

    What do you dislike most about the product?

    Still maturing to catch up with other MDM leaders for some advanced features.

    What one thing do you wish the vendor did differently?

    Provide delegated admin access/controls for the InTune console management.

    If you could start over, what would your organization do differently?

    Use 3rd party integrator for initial environment configuration and deployment.

    Product capabilities - overall comment

    Product meets all of our MDM/MAM requirements.

    Service & support - overall comment

    Definitely want to maintain a Microsoft Premier support contract through implementation.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
2.5

Ease of integration using standard APIs and tools

(2)
2.5

Quality and availability of end-user training

(2)
2.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Development/Integration

Functional Assessment

Vendor/Product Selection

Other...


Why did you purchase the software or service?

Improve compliance and risk management

Cost management

Create internal/operational efficiencies

Drive innovation

Drive revenue growth


What were the key factors that drove your decision?

Overall cost

Financial/organizational viability

Pre-existing relationships

Product roadmap and future vision

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America