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Microsoft

4.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Intune

    Took a while to get the Security controls where we want them to be.

    Overall Comment

    The ability for our end users to use native applications without the need to install speciality built applications and our ability to constrain the use of Office 365 products.

    What one piece of advice would you give other prospective customers?

    Be prepared to understand the product features, current state as well as planned releases thoroughly. get an inventory of potential BYOD OS variations ahead and target policies accordingly. Start small and add policies gradually before trying to lock down everything. Be prepared to educate users on scary warning screens from devices when they are enrolled, otherwise, you might turn them away from registering. Be vocal with Microsoft on their user voice forums and they respond quite quickly to your demand if there is sufficient interest.

    What do you like most about the product or service?

    The simplicity of registration and administration along with integration with other Microsoft products.

    What do you dislike most about the product?

    Better conditional access enabled applications such as secure browser, ability to restrict downloads and restrict use of saving to local storage. It's getting there, but not fast enough.

    What one thing do you wish the vendor did differently?

    Provided a better support for Windows devices, at par with other operating systems early on. At least Microsoft should have announced their roadmap or intentions about windows phones earlier.Too bad we had to wait too long to move away company purchased windows devices.

    If you could start over, what would your organization do differently?

    Understand the release timeline better and manage end user expectations. Support for Windows Phones is behind IOS. Few android devices are not compatible as expected. Should have created an inventory of android device variations.

    Service & support - overall comment

    If you go through PSS, they are great. We had the product team involved a couple of times and they are very responsive.


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft's Enhanced Mitigation Experience Toolkit

    High testing, high internal work, great security reward.

    Overall Comment

    Product is fantastic, but documentation is lacking without services agreement.

    What one piece of advice would you give other prospective customers?

    implement central collection of event data from either SCOM, Systrack, Splunk or other tool before rolling out.

    What do you like most about the product or service?

    Simple security with great benefit that is not signature based.

    What do you dislike most about the product?

    No Central Management.

    What one thing do you wish the vendor did differently?

    Created central management tools not reliant on GPOs.

    If you could start over, what would your organization do differently?

    Define test plans and scope applications earlier.

    Service & support - overall comment

    N/A

    Integration & Deployment - Overall comment

    Had to develop internal policies via SCCM to deploy and centrally manage.


  • 4 out of 5.0, Reviewed

    Product(s): Intune

    An emerging MDM solution with strong native integration for O365.

    Overall Comment

    InTune has been a solid MDM solution that has integration with O365 and our drive to develop conditional access controls for employee access to O365. Microsoft's environment documentation and support are not as strong for InTune as it's for some of its other enterprise management products and needs improvement.

    What one piece of advice would you give other prospective customers?

    Make sure to evaluate your MDM/MAM requirements against the current release capabilities in InTune.

    What do you like most about the product or service?

    It is bundled with our Microsoft EMS suite, reducing the overall cost of MDM. It is also easy to integrate for users who are migrating to O365. Has provided a platform that allowed us to deploy PKI certificate based conditional access for employee access to O365.

    What do you dislike most about the product?

    Still maturing to catch up with other MDM leaders for some advanced features.

    What one thing do you wish the vendor did differently?

    Provide delegated admin access/controls for the InTune console management.

    If you could start over, what would your organization do differently?

    Use 3rd party integrator for initial environment configuration and deployment.

    Product capabilities - overall comment

    Product meets all of our MDM/MAM requirements.

    Service & support - overall comment

    Definitely want to maintain a Microsoft Premier support contract through implementation.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.0

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
2.5

Ease of integration using standard APIs and tools

(2)
2.5

Quality and availability of end-user training

(3)
2.7

Ease of deployment

(3)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
4.5

Quality of technical support

(2)
4.0

Quality of peer user community

(2)
2.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Functional Assessment

Application Lead

Development/Integration

End User Computing Stakeholder

Technical assessment

Vendor/Product Selection

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive innovation

Improve compliance and risk management

Cost management

Drive revenue growth

Improve business process agility

Improve business process outcomes

Improve compliance & risk management


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Financial/organizational viability

Pre-existing relationships

Product roadmap and future vision

Breadth of services

Product functionality and performance

Strong services expertise

Other...


In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America