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Sophos

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Sophos Endpoint Protection

    Sophos EndPoint Security-Fairly Positive Experience (with Qualifications).

    Overall Comment

    We've had a good experience with Sophos. When I needed to get up and running quickly on the product our Sophos representative was quick to bring in some engineers and others to help answer questions and point me in the right direction for additional resources, etc. The endpoint application is easy to configure and allows for a lot of configuration if you want to delve into it. The Enterprise Console could have been more intuitive, though. The dashboard is good, but when you delve a little deeper, it isn't as intuitive.

    What one piece of advice would you give other prospective customers?

    Make sure you know what your reporting requirements are and see if the Enterprise Console works for your needs. I find it more difficult to work with than I would like.

    What do you like most about the product or service?

    The ability to enhance reporting with MSFT SQL SSRS.

    What do you dislike most about the product?

    The client application is easy to use, but the Enterprise Console could use some work to make it more intuitive/easy to work with. We also had one instance where Sophos could not remove some malware, but an offering by Webroot was able to. That was a one off, but frustrating none-the-less.

    What one thing do you wish the vendor did differently?

    If there was one thing that I wished the vendor did differently, it would be to make the Enterprise Console interface different beyond the Dashboard.

    If you could start over, what would your organization do differently?

    Implemented the deployment scripting earlier. Once you do that, things are much easier to manage.

    Product capabilities - overall comment

    As I mentioned earlier, there was one instance when the endpoint product could not remove the malware and we had to use another product to remove it. That was unpleasant to have to deal with.

    Service & support - overall comment

    Support has been good so far with Sophos. You can select different levels of software updates depending on how aggressive you want to be with your updates.

    Integration & Deployment - Overall comment

    In the manual as well as the online support they offer a number of easy ways to securely roll out the product to the end points.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

System Administrator


Why did you purchase the software or service?

Improve compliance and risk management


What were the key factors that drove your decision?

Breadth of services

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America