4 out of 5.0, Reviewed Aug 29, 2016
We've had a good experience with Sophos. When I needed to get up and running quickly on the product our Sophos representative was quick to bring in some engineers and others to help answer questions and point me in the right direction for additional resources, etc. The endpoint application is easy to configure and allows for a lot of configuration if you want to delve into it. The Enterprise Console could have been more intuitive, though. The dashboard is good, but when you delve a little deeper, it isn't as intuitive.
Make sure you know what your reporting requirements are and see if the Enterprise Console works for your needs. I find it more difficult to work with than I would like.
The ability to enhance reporting with MSFT SQL SSRS.
The client application is easy to use, but the Enterprise Console could use some work to make it more intuitive/easy to work with. We also had one instance where Sophos could not remove some malware, but an offering by Webroot was able to. That was a one off, but frustrating none-the-less.
If there was one thing that I wished the vendor did differently, it would be to make the Enterprise Console interface different beyond the Dashboard.
Implemented the deployment scripting earlier. Once you do that, things are much easier to manage.
As I mentioned earlier, there was one instance when the endpoint product could not remove the malware and we had to use another product to remove it. That was unpleasant to have to deal with.
Support has been good so far with Sophos. You can select different levels of software updates depending on how aggressive you want to be with your updates.
In the manual as well as the online support they offer a number of easy ways to securely roll out the product to the end points.