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endpoint-protection-platforms symantec All Markets > Endpoint Protection Platforms

Symantec

3.9 out of 5.0 (15 ratings)

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We have aggregated ratings data on Symantec but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): End Point Protection

    SEP is a solid product but does not do it all.

    Overall Comment

    Time has changed Symantec. They once were very customer focused and innovative. This seems to have changed in the past three years.

    What one piece of advice would you give other prospective customers?

    Review all of the newer technologies out there today.

    What do you like most about the product or service?

    It has worked well for us.

    What do you dislike most about the product?

    It is bulky and is once in a while difficult to troubleshoot.

    What one thing do you wish the vendor did differently?

    Talked to customers more.

    If you could start over, what would your organization do differently?

    While not perfect the product works. We have no regrets


  • 4 out of 5.0, Reviewed

    Product(s): End Point Protection, Symantec Endpoint Protection, Other...

    implementation was easy, policy configuration took a bit more time

    Overall Comment

    PLATFROM BASED STRATEGY, support for many endpoints, easy deployment and support

    What do you like most about the product or service?

    easy deployment, works as advertised.

    What do you dislike most about the product?

    licensing and support costs , business value not easily apparent.

    What one thing do you wish the vendor did differently?

    have industry ready policy templates

    If you could start over, what would your organization do differently?

    refine use cases, partner with business units to account for business workflow impact


  • 3 out of 5.0, Reviewed

    Product(s): End Point Protection

    Functions as advertised, imp[ementation could have been more straightforward

    Overall Comment

    Could have used more implementation details upfront

    What one piece of advice would you give other prospective customers?

    Understand the application nuances before designing implementation plan, make sure you have support from someone who has configured the product previously

    What do you like most about the product or service?

    Product does protect our systems

    What do you dislike most about the product?

    Occasional lose of management control

    What one thing do you wish the vendor did differently?

    More forthcoming on setup complexity for large implementations

    If you could start over, what would your organization do differently?

    revise implementation plan


  • 4 out of 5.0, Reviewed

    Product(s): End Point Protection, Symantec Endpoint Protection

    Up and running quickly. Significant drop in reloads due to malware and viruses

    Overall Comment

    I am happy with this symantec product but unhappy with some of their others. So based on just the company I am satsified.

    What one piece of advice would you give other prospective customers?

    running out of the box and fits most needs. There are some advanced settings you will want to modify as you move forward. Allows local updates, liveupdate or both.

    What do you like most about the product or service?

    Does the job

    What do you dislike most about the product?

    update times

    What one thing do you wish the vendor did differently?

    Client updates seem to take longer than they should

    If you could start over, what would your organization do differently?

    I would implement the same product

    Service & support - overall comment

    Have not had to use their support for this product


  • 4 out of 5.0, Reviewed

    Product(s): End Point Protection

    Solid tool that works as designed.

    Overall Comment

    It was a solid product that met our needs for host endpoint protection. Well known and trusted vendor and product.

    What one piece of advice would you give other prospective customers?

    Consider various vendors and solution options to maximize endpoint detection and integration within existing network. You can over-saturate the environment with tools/products, so picking one that meets various needs and integrates most fully is imperative.

    What do you like most about the product or service?

    Worked well, and as designed Easy to setup and manage/update.

    What do you dislike most about the product?

    Lack of complete integration in environment.

    What one thing do you wish the vendor did differently?

    Increased connectivity and integration with existing products, even those from other vendors (Cisco).

    If you could start over, what would your organization do differently?

    Review products that more readily integrated into existing architecture (Cisco infrastructure, IDS/ISP, etc.).

    Service & support - overall comment

    Symantec is a very good company that provides solid direct and third-party support for its products.


  • 4 out of 5.0, Reviewed

    Product(s): End Point Protection

    Implementation was fairly straightforward but due to the scale, there were challenges.

    Overall Comment

    Implementation proved challenging due to the scale of deployment.

    Service & support - overall comment

    Received sufficient support from the vendor.


  • 4 out of 5.0, Reviewed

    Product(s): End Point Protection

    Easy implementation.

    Overall Comment

    Overall satisfy with the product.

    What one piece of advice would you give other prospective customers?

    look at more advance solutions and move away from more traditional AV.

    What do you like most about the product or service?

    it does what it says but to memory consuming on end point devices.

    What do you dislike most about the product?

    high level of memory and CPU.

    What one thing do you wish the vendor did differently?

    better due diligent.

    If you could start over, what would your organization do differently?

    I would look at more integrated solutions.

    Service & support - overall comment

    Good Service


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Endpoint Protection

    Setup and installation was straight forward.

    Overall Comment

    Installing, setting up and configuring their product was pretty much straight forward.

    What one piece of advice would you give other prospective customers?

    Comparative early research is key.

    What do you like most about the product or service?

    Straight forward documentation on the multiple ways the product can be installed

    What do you dislike most about the product?

    No dislikes at the current time

    What one thing do you wish the vendor did differently?

    I really didn't notice anything from that perspective, as I said it was pretty much straight forward.

    If you could start over, what would your organization do differently?

    Early research is key.


  • 3 out of 5.0, Reviewed

    Product(s): Symantec Endpoint Protection

    Decent enough AV platform, with more babysitting needed than we would like.

    Overall Comment

    Product not as flexible as we need, but overall it gets the job done. Just needs more maintenance and babysitting than we would like.

    What one piece of advice would you give other prospective customers?

    Shop around.

    What do you like most about the product or service?

    Reporting.

    What do you dislike most about the product?

    definition updates require quite a bit of babysitting to ensure GUPs (group update providers) get and distribute the updates.

    What one thing do you wish the vendor did differently?

    na

    If you could start over, what would your organization do differently?

    Look more closely at other AV solutions.


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Endpoint Protection

    Implementation and configuration was simple

    Overall Comment

    Due to the size of the initial deployment with definitions, sites/stores with bandwidth constraints took longer to get up and running. We have to plan for these deployment scenarios differently than sites with a bandwidth pipe that was larger. We are pleased with the product so far and it has detected and removed threats that were resident on workstations/servers.

    What one piece of advice would you give other prospective customers?

    Perform adequate testing against dummy workstations to ensure that the policy is doing exactly what you expect it to do before moving to production. Once it is in production, it generally is difficult to modify the policy without user/business consent.

    What do you like most about the product or service?

    It is easy to manage, update and report on various endpoints and run various tasks.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    The folder structure for SEP should not have the exact version within the name; it should be generic in nature.

    If you could start over, what would your organization do differently?

    I would pinpoint the sites that have bandwidth constraints and save them for last. For those sites I would work closely with the local support team to deploy the packages differently so it does not take up their whole pipe.

    Service & support - overall comment

    The Symantec KB site is my focal point before I reach out to support. This way I can reference the KB article in the ticket to show I have already tried what they may request I try. This keeps the support case moving along.

    Integration & Deployment - Overall comment

    We feed the logs into our SIEM via syslog and it was a smooth process just as other syslog sources. This allows us to being all of the logs together from various sources to track events.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(13)
4.2

Ability to understand your organization's needs

(14)
4.3

Timely and complete response to product questions

(13)
4.2

Pricing and contract flexibility (pricing and terms)

(13)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(14)
4.1

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(10)
3.8

Ease of integration using standard APIs and tools

(9)
3.7

Quality and availability of end-user training

(12)
4.1

Ease of deployment

(14)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(14)
4.1

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(10)
4.1

Quality of technical support

(12)
4.2

Quality of peer user community

(11)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(15)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Vendor/Product Selection

End User Computing Stakeholder

System Administrator

Application Lead

Implementation, Maintenance or other IT support

Vendor Management

Functional Assessment

Technical assessment

End User Support Manager

Technical Assessment

Business Analyst

Business Analysts

Development/Integration

User Training


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve compliance & risk management

Cost management

Improve compliance and risk management

Improve business process outcomes

Improve customer relations/service

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Pre-existing relationships

Overall cost

Product roadmap and future vision

Strong services expertise

Strong user community

Breadth of services

Financial/organizational viability

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America