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Symantec

4.0 out of 5.0 (9 ratings)

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We have aggregated ratings data on Symantec but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): End Point Protection

    Easy implementation.

    Overall Comment

    Overall satisfy with the product.

    What one piece of advice would you give other prospective customers?

    look at more advance solutions and move away from more traditional AV.

    What do you like most about the product or service?

    it does what it says but to memory consuming on end point devices.

    What do you dislike most about the product?

    high level of memory and CPU.

    What one thing do you wish the vendor did differently?

    better due diligent.

    If you could start over, what would your organization do differently?

    I would look at more integrated solutions.

    Service & support - overall comment

    Good Service


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Endpoint Protection

    Setup and installation was straight forward.

    Overall Comment

    Installing, setting up and configuring their product was pretty much straight forward.

    What one piece of advice would you give other prospective customers?

    Comparative early research is key.

    What do you like most about the product or service?

    Straight forward documentation on the multiple ways the product can be installed

    What do you dislike most about the product?

    No dislikes at the current time

    What one thing do you wish the vendor did differently?

    I really didn't notice anything from that perspective, as I said it was pretty much straight forward.

    If you could start over, what would your organization do differently?

    Early research is key.


  • 3 out of 5.0, Reviewed

    Product(s): Symantec Endpoint Protection

    Decent enough AV platform, with more babysitting needed than we would like.

    Overall Comment

    Product not as flexible as we need, but overall it gets the job done. Just needs more maintenance and babysitting than we would like.

    What one piece of advice would you give other prospective customers?

    Shop around.

    What do you like most about the product or service?

    Reporting.

    What do you dislike most about the product?

    definition updates require quite a bit of babysitting to ensure GUPs (group update providers) get and distribute the updates.

    What one thing do you wish the vendor did differently?

    na

    If you could start over, what would your organization do differently?

    Look more closely at other AV solutions.


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Endpoint Protection

    Implementation and configuration was simple

    Overall Comment

    Due to the size of the initial deployment with definitions, sites/stores with bandwidth constraints took longer to get up and running. We have to plan for these deployment scenarios differently than sites with a bandwidth pipe that was larger. We are pleased with the product so far and it has detected and removed threats that were resident on workstations/servers.

    What one piece of advice would you give other prospective customers?

    Perform adequate testing against dummy workstations to ensure that the policy is doing exactly what you expect it to do before moving to production. Once it is in production, it generally is difficult to modify the policy without user/business consent.

    What do you like most about the product or service?

    It is easy to manage, update and report on various endpoints and run various tasks.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    The folder structure for SEP should not have the exact version within the name; it should be generic in nature.

    If you could start over, what would your organization do differently?

    I would pinpoint the sites that have bandwidth constraints and save them for last. For those sites I would work closely with the local support team to deploy the packages differently so it does not take up their whole pipe.

    Service & support - overall comment

    The Symantec KB site is my focal point before I reach out to support. This way I can reference the KB article in the ticket to show I have already tried what they may request I try. This keeps the support case moving along.

    Integration & Deployment - Overall comment

    We feed the logs into our SIEM via syslog and it was a smooth process just as other syslog sources. This allows us to being all of the logs together from various sources to track events.


  • 5 out of 5.0, Reviewed

    Product(s): Symantec Endpoint Protection

    Painless deployment.

    Overall Comment

    Little fallout. Good support. Easy deployment.

    What one piece of advice would you give other prospective customers?

    Update to current version asap.

    What do you like most about the product or service?

    Easy to deploy.

    What do you dislike most about the product?

    Does not stop all malware.

    What one thing do you wish the vendor did differently?

    Tell us about known issues.

    If you could start over, what would your organization do differently?

    More testing.

    Service & support - overall comment

    Quick and effective.

    Integration & Deployment - Overall comment

    Automated deployment with little fallout.


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Endpoint Protection

    Symantec End Point Protection.

    Overall Comment

    Experienced issues with some zero-day exploits periodically, however, the toolset is very reliable and user-friendly. Locking down the endpoint configuration is a great feature.

    What do you like most about the product or service?

    Reliable proven products.

    What one thing do you wish the vendor did differently?

    Stronger protection from zero day exploits.


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Endpoint Protection

    Checking in @ the Front Door

    Overall Comment

    Have not experienced any significant security issues

    What one piece of advice would you give other prospective customers?

    Test against unknown vulnerabilities to see how the software handles amorphous situations

    What do you like most about the product or service?

    It is a great gate keeper

    What do you dislike most about the product?

    Spam mail still gets in...

    What one thing do you wish the vendor did differently?

    create a wider sandbox to play in

    If you could start over, what would your organization do differently?

    Incorporate a roadmap with various outcome based scenarios


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Endpoint Protection

    Comprehensive endpoint protection product, but learning curve is a bit steep.

    Overall Comment

    A comprehensive endpoint protection solution with a strong user community, great on-line resources and good tech support.

    What one piece of advice would you give other prospective customers?

    Be willing to invest a lot of time upfront learning how to mannage the product.

    What do you like most about the product or service?

    Layered protection.

    What do you dislike most about the product?

    Sharp learning curve.


  • 4 out of 5.0, Reviewed

    Product(s): Symantec Endpoint Protection

    Great product.

    Overall Comment

    Good.

    What one piece of advice would you give other prospective customers?

    None.

    What do you like most about the product or service?

    Consistency.

    What do you dislike most about the product?

    Can sometimes not be user intuitive.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing

    Product capabilities - overall comment

    Good

    Service & support - overall comment

    Good.

    Integration & Deployment - Overall comment

    Good.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
4.4

Ability to understand your organization's needs

(9)
4.4

Timely and complete response to product questions

(8)
4.4

Pricing and contract flexibility (pricing and terms)

(8)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
3.7

Ease of integration using standard APIs and tools

(6)
3.8

Quality and availability of end-user training

(8)
4.1

Ease of deployment

(9)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(9)
4.2

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(6)
4.2

Quality of technical support

(8)
4.1

Quality of peer user community

(7)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(9)
4.3
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Executive Sponsor

System Administrator

Vendor/Product Selection

Functional Assessment

Implementation, Maintenance or other IT support

Technical Assessment

Vendor Management

Business Analysts

End User Computing Stakeholder

End User Support Manager


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve compliance and risk management

Cost management

Improve business process outcomes

Other...


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Pre-existing relationships

Product roadmap and future vision

Strong services expertise

Strong user community

Strong consulting partnership

Breadth of services

Financial/organizational viability

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa