5 out of 5.0, Reviewed Sep 16, 2016
Trend Micro is an incredible company and has served us well for over 16 years. Their support and leadership has stood by us through thick and thin, and the quality of their products leads the marketplace.
Get training and fully understand the product prior to implementation. Have Trend staff on-site to hand hold during initial deployment and continue working closely with them.
The new behavior monitoring and anti-ransomware components are really working well for us.
Console instability with large numbers endpoints per server.
Provide more self-paced online technical training for all products.
Not much, I'm pleased with how the systems are architected.
Overall Trend's support is good. However, talent is not equal across all products. For example, the group supporting product A is not as good as the group supporting product B. I'm sure this will improve with time.
5 out of 5.0, Reviewed Aug 3, 2016
Proven technology. Easy to deploy. Well designed and flexible configuration. Single management server for on-prem and cloud-based server protection.
The product works well with groups of servers, such as multi-tiered services. Organization is the key to creating and publishing policies.
The flexibility and power in firewall rule creation.
Scheduling file integrity and virus scans could be re-organized in the UI to make it more accessible.
Would have looked at this product much earlier.
4 out of 5.0, Reviewed Jul 21, 2016
Trend has been an improvement over the previous solution that we had in place before. Detects and protects better and is much easier to keep updated.
The ease of implementation and maintenance of the solution.
4 out of 5.0, Reviewed Jun 15, 2016
Be aware of endpoint certificates must match the OSCE servers. Highly recommend the upgrade.
The suite that Trend Micro has at this point is again cutting edge. High advice use of the product.
The OfficeScan product is mature yet has taken huge strides forward with version 11.
Lack of training.
Speed up implementation.
4 out of 5.0, Reviewed Jun 15, 2016
Vendor answered questions quickly and aided in overall structure.
Ensure you review all competitors for features and integration.
Ease of installation, good overall AV.
Integration issues when trend updates signatures.
Provided quicker response to difficult issues. I.e., Trend was causing the issue with MS Office and requiring users to try and re-register software. It took over 2 months to correct this issue.
Find a product with more integration.
Overall rating is good because the product does work and has stopped numerous threats.
takes time in resolving issues. Paid for having US based support.
Deployment was smooth, integration afterward caused difficulty.
4 out of 5.0, Reviewed Feb 26, 2016
Evaluate all products build a capability matrix across all the vendors and choose the best that fits and drives your business.
None so far.
We have compared and picked the best product that suites our needs.
5 out of 5.0, Reviewed Oct 4, 2015
Minimal issues, and any that arose (mostly through upgrading) were taken care of by tech support quickly.
Trend Micro provides us with a good AV and firewall solution, I would rate them highly above other vendors.
It's fast, effective, and worth it.
Communicate product updates quicker.
Roll the product out in a test development area first, prior to actual implementation. We had no problems this time, but it's not always ideal.
It does exactly what we need it to do.
Support has always been excellent.
Effortless, and easy.