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Trend Micro

4.5 out of 5.0 (13 ratings)

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We have aggregated ratings data on Trend Micro but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Trend Micro Deep Security

    Trend DeepScan is a solid product

    Overall Comment

    the Our internal staff did most of the setup and installation. The vendor provided technical support and assisted with scripting for some server installations. The technical documentation is sufficient for staff to install and configure the product with little assistance. The local sales engineer was able to help with scripting when he was on-site.

    What one piece of advice would you give other prospective customers?

    This product has a lot of features, talk with Trend to understand all of the features. If a company has more than one Trend product, these products can coordinate between products making the network more secure.

    What do you like most about the product or service?

    The support is very good, and the console is easy to understand.

    What do you dislike most about the product?

    I would like to see more reports or the ability to build adhoc reports.

    What one thing do you wish the vendor did differently?

    Trend could do a better job of giving a roadmap for all security products, espicially with the recent acquitisions.

    If you could start over, what would your organization do differently?

    We would bring in Trend Micro early on. The documentation provided on the web site is good, but some features were not implemented until the local Trend Engineer discussed the advantages of some features.


  • 5 out of 5.0, Reviewed

    Product(s): OfficeScan

    Simple implementation with minimal resourse extension required.

    Overall Comment

    They have very good communications and regular updates provided with minimal resource extension with implementation.

    What one piece of advice would you give other prospective customers?

    Negotiate

    What do you like most about the product or service?

    Simple deployment and uses.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    I don't know that we'd do anything differently with this software tool.


  • 5 out of 5.0, Reviewed

    Product(s): OfficeScan, Trend Micro Deep Security

    Effective Endpoint Protection

    Overall Comment

    Trend Micro Office Scan / Deep Security work within our environment, and stops the vast majority of malware especially embedded malware within phishing emails. The overall reporting dashboard can be improved but as a preventative / detective control, it is effective.

    What one piece of advice would you give other prospective customers?

    Ensure you understand your risk exposure - e.g. phishing, internal user behaviour, etc, and ensure local / application admin rights are restricted to ensure against anti tamper of the application

    What do you like most about the product or service?

    Interface simplicity, effectiveness of detection.

    What do you dislike most about the product?

    Interruptive scans.

    What one thing do you wish the vendor did differently?

    Better top level 'exec/ dashboard reporting inc. trend analysis. Better options around scanning. sometimes scans interrupt day to day user operations although some of this lies with the admin team not configuring this effectively.

    If you could start over, what would your organization do differently?

    Better administrator training for reporting, customizations.


  • 5 out of 5.0, Reviewed

    Product(s): Worry-Free Standard

    Easy to use and very reliable

    Overall Comment

    It has worked flawlessly and is highly reliable.

    What one piece of advice would you give other prospective customers?

    Make sure you have a well thought out plan in place to remove the old software and load the new software.

    What do you like most about the product or service?

    Very lightweight doesn't require an in-house server and easy on IT staff.

    What do you dislike most about the product?

    Every so often the product just fails to update and we need to remove and readd the product.

    What one thing do you wish the vendor did differently?

    Slighlty more powerful UI for admins.

    If you could start over, what would your organization do differently?

    Not much at all. Very straightforward and user friendly.

    Service & support - overall comment

    Very happy with all interactions.

    1 of 1 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): Trend Micro Deep Security

    Rockstar endpoint product for the masses.

    Overall Comment

    Trend Micro is a great company and has served us well for over 16 years.

    What one piece of advice would you give other prospective customers?

    DS is a big and very powerful product. It's relatively easy to use, but needs a time investment to understand and master its capabilities. Make time to learn it well before deployment and have Trend Mirco staff onsite when you do.

    What do you like most about the product or service?

    Capabilities are rich.

    What do you dislike most about the product?

    A boost in console analytics would be nice.

    If you could start over, what would your organization do differently?

    Training, training, training.

    Service & support - overall comment

    The DS support team is great!

    Integration & Deployment - Overall comment

    We deployed v8 years ago with agentless protection. It was very challenging keeping all the moving parts in perfect harmony. Newer version is much better.


  • 5 out of 5.0, Reviewed

    Product(s): OfficeScan

    A strong foundation in endpoint protection

    Overall Comment

    Trend Micro is an incredible company and has served us well for over 16 years. Their support and leadership has stood by us through thick and thin, and the quality of their products leads the marketplace.

    What one piece of advice would you give other prospective customers?

    Get training and fully understand the product prior to implementation. Have Trend staff on-site to hand hold during initial deployment and continue working closely with them.

    What do you like most about the product or service?

    The new behavior monitoring and anti-ransomware components are really working well for us.

    What do you dislike most about the product?

    Console instability with large numbers endpoints per server.

    What one thing do you wish the vendor did differently?

    Provide more self-paced online technical training for all products.

    If you could start over, what would your organization do differently?

    Not much, I'm pleased with how the systems are architected.

    Service & support - overall comment

    Overall Trend's support is good. However, talent is not equal across all products. For example, the group supporting product A is not as good as the group supporting product B. I'm sure this will improve with time.


  • 5 out of 5.0, Reviewed

    Product(s): Trend Micro Deep Security

    Trend Micro Deep Security

    Overall Comment

    Proven technology. Easy to deploy. Well designed and flexible configuration. Single management server for on-prem and cloud-based server protection.

    What one piece of advice would you give other prospective customers?

    The product works well with groups of servers, such as multi-tiered services. Organization is the key to creating and publishing policies.

    What do you like most about the product or service?

    The flexibility and power in firewall rule creation.

    What one thing do you wish the vendor did differently?

    Scheduling file integrity and virus scans could be re-organized in the UI to make it more accessible.

    If you could start over, what would your organization do differently?

    Would have looked at this product much earlier.


  • 4 out of 5.0, Reviewed

    Product(s): OfficeScan

    Solid and dependable solution to handle our protect needs.

    Overall Comment

    Trend has been an improvement over the previous solution that we had in place before. Detects and protects better and is much easier to keep updated.

    What do you like most about the product or service?

    The ease of implementation and maintenance of the solution.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): OfficeScan

    Documentation needs help and technical support needs to better understand the product.

    Overall Comment

    Be aware of endpoint certificates must match the OSCE servers. Highly recommend the upgrade.

    What one piece of advice would you give other prospective customers?

    The suite that Trend Micro has at this point is again cutting edge. High advice use of the product.

    What do you like most about the product or service?

    The OfficeScan product is mature yet has taken huge strides forward with version 11.

    What do you dislike most about the product?

    Lack of training.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Speed up implementation.


  • 4 out of 5.0, Reviewed

    Product(s): OfficeScan

    Good product when utilized as a defense in depth posture.

    Overall Comment

    Vendor answered questions quickly and aided in overall structure.

    What one piece of advice would you give other prospective customers?

    Ensure you review all competitors for features and integration.

    What do you like most about the product or service?

    Ease of installation, good overall AV.

    What do you dislike most about the product?

    Integration issues when trend updates signatures.

    What one thing do you wish the vendor did differently?

    Provided quicker response to difficult issues. I.e., Trend was causing the issue with MS Office and requiring users to try and re-register software. It took over 2 months to correct this issue.

    If you could start over, what would your organization do differently?

    Find a product with more integration.

    Product capabilities - overall comment

    Overall rating is good because the product does work and has stopped numerous threats.

    Service & support - overall comment

    takes time in resolving issues. Paid for having US based support.

    Integration & Deployment - Overall comment

    Deployment was smooth, integration afterward caused difficulty.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(11)
4.9

Ability to understand your organization's needs

(11)
4.9

Timely and complete response to product questions

(11)
4.5

Pricing and contract flexibility (pricing and terms)

(11)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(12)
4.4

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.8

Ease of integration using standard APIs and tools

(6)
4.8

Quality and availability of end-user training

(11)
4.1

Ease of deployment

(13)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(13)
4.6

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(12)
4.5

Quality of technical support

(12)
4.6

Quality of peer user community

(6)
4.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(13)
4.5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

System Administrator

Executive Sponsor

Application Lead

Technical assessment

Implementation, Maintenance or other IT support

Vendor/Product Selection

Analytics Team Leader

Analytics User

End User Computing Stakeholder

End User Support Manager

Technical Assessment

User Training

Other...


Why did you purchase the software or service? Multiple responses allowed.

Improve compliance & risk management

Improve compliance and risk management

Cost management

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Breadth of services

Overall cost

Product roadmap and future vision

Strong services expertise

Pre-existing relationships

Financial/organizational viability

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa