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endpoint-protection-platforms trend-micro All Markets > Endpoint Protection Platforms

Trend Micro

4.4 out of 5.0 (7 ratings)

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We have aggregated ratings data on Trend Micro but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): OfficeScan

    A strong foundation in endpoint protection

    Overall Comment

    Trend Micro is an incredible company and has served us well for over 16 years. Their support and leadership has stood by us through thick and thin, and the quality of their products leads the marketplace.

    What one piece of advice would you give other prospective customers?

    Get training and fully understand the product prior to implementation. Have Trend staff on-site to hand hold during initial deployment and continue working closely with them.

    What do you like most about the product or service?

    The new behavior monitoring and anti-ransomware components are really working well for us.

    What do you dislike most about the product?

    Console instability with large numbers endpoints per server.

    What one thing do you wish the vendor did differently?

    Provide more self-paced online technical training for all products.

    If you could start over, what would your organization do differently?

    Not much, I'm pleased with how the systems are architected.

    Service & support - overall comment

    Overall Trend's support is good. However, talent is not equal across all products. For example, the group supporting product A is not as good as the group supporting product B. I'm sure this will improve with time.


  • 5 out of 5.0, Reviewed

    Product(s): Trend Micro Deep Security

    Trend Micro Deep Security

    Overall Comment

    Proven technology. Easy to deploy. Well designed and flexible configuration. Single management server for on-prem and cloud-based server protection.

    What one piece of advice would you give other prospective customers?

    The product works well with groups of servers, such as multi-tiered services. Organization is the key to creating and publishing policies.

    What do you like most about the product or service?

    The flexibility and power in firewall rule creation.

    What one thing do you wish the vendor did differently?

    Scheduling file integrity and virus scans could be re-organized in the UI to make it more accessible.

    If you could start over, what would your organization do differently?

    Would have looked at this product much earlier.


  • 4 out of 5.0, Reviewed

    Product(s): OfficeScan

    Solid and dependable solution to handle our protect needs.

    Overall Comment

    Trend has been an improvement over the previous solution that we had in place before. Detects and protects better and is much easier to keep updated.

    What do you like most about the product or service?

    The ease of implementation and maintenance of the solution.


  • 4 out of 5.0, Reviewed

    Product(s): OfficeScan

    Documentation needs help and technical support needs to better understand the product.

    Overall Comment

    Be aware of endpoint certificates must match the OSCE servers. Highly recommend the upgrade.

    What one piece of advice would you give other prospective customers?

    The suite that Trend Micro has at this point is again cutting edge. High advice use of the product.

    What do you like most about the product or service?

    The OfficeScan product is mature yet has taken huge strides forward with version 11.

    What do you dislike most about the product?

    Lack of training.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Speed up implementation.


  • 4 out of 5.0, Reviewed

    Product(s): OfficeScan

    Good product when utilized as a defense in depth posture.

    Overall Comment

    Vendor answered questions quickly and aided in overall structure.

    What one piece of advice would you give other prospective customers?

    Ensure you review all competitors for features and integration.

    What do you like most about the product or service?

    Ease of installation, good overall AV.

    What do you dislike most about the product?

    Integration issues when trend updates signatures.

    What one thing do you wish the vendor did differently?

    Provided quicker response to difficult issues. I.e., Trend was causing the issue with MS Office and requiring users to try and re-register software. It took over 2 months to correct this issue.

    If you could start over, what would your organization do differently?

    Find a product with more integration.

    Product capabilities - overall comment

    Overall rating is good because the product does work and has stopped numerous threats.

    Service & support - overall comment

    takes time in resolving issues. Paid for having US based support.

    Integration & Deployment - Overall comment

    Deployment was smooth, integration afterward caused difficulty.


  • 4 out of 5.0, Reviewed

    Product(s): Deep Discovery malware sandbox

    Implementation was easy.

    Overall Comment

    Good.

    What one piece of advice would you give other prospective customers?

    Evaluate all products build a capability matrix across all the vendors and choose the best that fits and drives your business.

    What do you like most about the product or service?

    User friendly.

    What do you dislike most about the product?

    None so far.

    What one thing do you wish the vendor did differently?

    Satisfied.

    If you could start over, what would your organization do differently?

    We have compared and picked the best product that suites our needs.

    Integration & Deployment - Overall comment

    Good Experience.


  • 5 out of 5.0, Reviewed

    Product(s): Worry-Free Standard

    From thought to implementation, the process was painless, easy and effective.

    Overall Comment

    Minimal issues, and any that arose (mostly through upgrading) were taken care of by tech support quickly.

    What one piece of advice would you give other prospective customers?

    Trend Micro provides us with a good AV and firewall solution, I would rate them highly above other vendors.

    What do you like most about the product or service?

    It's fast, effective, and worth it.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Communicate product updates quicker.

    If you could start over, what would your organization do differently?

    Roll the product out in a test development area first, prior to actual implementation. We had no problems this time, but it's not always ideal.

    Product capabilities - overall comment

    It does exactly what we need it to do.

    Service & support - overall comment

    Support has always been excellent.

    Integration & Deployment - Overall comment

    Effortless, and easy.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
5.0

Ability to understand your organization's needs

(6)
4.8

Timely and complete response to product questions

(5)
4.0

Pricing and contract flexibility (pricing and terms)

(6)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.3

How long did your deployment take?

0 - 3 months (<3)

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(3)
4.7

Quality and availability of end-user training

(6)
3.8

Ease of deployment

(7)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.3

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(7)
4.3

Quality of technical support

(7)
4.3

Quality of peer user community

(3)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.6
Section
1

Additional Context

What was the nature of your involvement?

System Administrator

Application Lead

Executive Sponsor

Implementation, Maintenance or other IT support

Vendor/Product Selection

Analytics Team Leader

End User Computing Stakeholder

Technical Assessment

User Training

Other...


Why did you purchase the software or service?

Improve compliance and risk management

Improve business process agility

Improve compliance & risk management

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Breadth of services

Overall cost

Strong services expertise

Pre-existing relationships

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America