Loading product reviews...

endpoint-protection-platforms webroot All Markets > Endpoint Protection Platforms

Webroot

4.8 out of 5.0 (5 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Webroot but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Webroot SecureAnywhere

    Lightweight Client, Heavyweight Protection.

    Overall Comment

    The client is extremely lightweight yet provides outstanding protection. Because of the small endpoint client, deployment is exceptionally easy. The web based management console is well laid out and easy to navigate.

    What one piece of advice would you give other prospective customers?

    Other products might provide equivalent protection, but none can do so as easily as webroot.

    What do you like most about the product or service?

    Great product, excellent price, great customer support

    What do you dislike most about the product?

    Higher level of false positives than other products I've used, but not enough that it's been any sort of problem

    What one thing do you wish the vendor did differently?

    It would be great if they could integrate an IDS capability into the product, but that's more of a "wishlist" item

    If you could start over, what would your organization do differently?

    Nothing that I can think of

    Service & support - overall comment

    Very knowlegable and quick to respond.

    Integration & Deployment - Overall comment

    The client is so small that deployment is a cinch. Normal AV clients are 50-200 MB in size and they require an in-house server to manage the deployment. The webroot client


  • 5 out of 5.0, Reviewed

    Product(s): Webroot SecureAnywhere

    Webroot is the now and the future.

    Overall Comment

    Quick scan, small imprint on PC, user GUI is really easy to use. protected us from some very nasty attacks, could not recommend it enough. I now do not trust any other AV company out there.

    What do you like most about the product or service?

    Support is very quick to look at anything you throw at them, upper management get involved as well.

    What do you dislike most about the product?

    The product isnt marketed enough in my opinion, everyone that has not used this software seem to prefer to stick to companies that just upgrade the looks of their programs not how it functions in preventing the dangers in there.

    What one thing do you wish the vendor did differently?

    none, vendor did everything we needed.

    Service & support - overall comment

    Had a probblem, called my contacts (leaving him un-named) had a support call back within minutes, issue fixed.

    Integration & Deployment - Overall comment

    very easy install, no hiccups, no hassle, can be done via GPO push or manual install, takes less than a minute to show on the admin GUI and protects you straight away, first scan? takes less than 2 minutes and that was on a server.


  • 5 out of 5.0, Reviewed

    Product(s): Webroot SecureAnywhere

    Implementation and Administration is a breeze.

    Overall Comment

    The product is very easy to implement and maintain. Support is very responsive to issues we may have. The online administration console is also easy to use and makes administration very easy. Footprint of the installer is very small.

    What one piece of advice would you give other prospective customers?

    Buy this

    What do you like most about the product or service?

    Small footprint and online administration

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Allowed us to exclude folders from the virus checker (for our R and D department)

    If you could start over, what would your organization do differently?

    Nothing

    Service & support - overall comment

    An excellent all round product that stands out amongst the competition

    Integration & Deployment - Overall comment

    Installer is tiny and infallible.


  • 5 out of 5.0, Reviewed

    Product(s): Webroot SecureAnywhere

    Finally an AV solution I like

    Overall Comment

    Webroot is not only cost effective, less overhead (still has an unbelievably small footprint) but very, very effective. I keep recommending Webroot to all our employees and they all manage to clean their heavily infected home machines supposedly "protected" by other products. The only AV product that I can run on servers with no stress.

    What one piece of advice would you give other prospective customers?

    Don't hesitate, you won't look back after installing this one.

    What do you like most about the product or service?

    Speed, effectiveness, management console and price.

    What do you dislike most about the product?

    What do you mean.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    I would implement it sooner.

    Service & support - overall comment

    The product is so good we never had to ask for support.


  • 4 out of 5.0, Reviewed

    Product(s): Webroot SecureAnywhere

    Implementation and management is easy.

    Overall Comment

    Very easy to install and manage. 30-day trial was essential in determining that this was the right product for us. I only had one negative experience with the interaction with another AV product. Part of it was due to a new release of the other product and the way it interacted with Webroot. The more negative experience was with technical support, which was eventually resolved.

    If you could start over, what would your organization do differently?

    Engage a SE to understand all the features and what, if any, are not needed.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
5.0

Ability to understand your organization's needs

(5)
4.8

Timely and complete response to product questions

(5)
5.0

Pricing and contract flexibility (pricing and terms)

(5)
4.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(3)
5.0

Ease of deployment

(5)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.8

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(4)
5.0

Quality of technical support

(4)
4.5

Quality of peer user community

(3)
4.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

End User Support Manager

Functional Assessment

System Administrator

Vendor Management

Vendor/Product Selection

Technical assessment

User Training

Analytics Team Leader

Analytics User

Application Lead

Business Analysts

Data Steward

Development/Integration

End User Computing Stakeholder

Executive Sponsor

Technical Assessment


Why did you purchase the software or service?

Cost management

Create internal/operational efficiencies

Improve compliance and risk management

Improve compliance & risk management

Other...


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Strong services expertise

Breadth of services

Pre-existing relationships


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

North America