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IBM

3.8 out of 5.0 (4 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Rational System Architect

    Implementation was not user-friendly.

    Overall Comment

    I believe it is very useful while displaying relationships.

    What one piece of advice would you give other prospective customers?

    When developing a specific artifact, the tool may require the development of other artifacts. The tool doesn't support a fit for purpose development.

    What do you like most about the product or service?

    The ability to develop enterprise architecture artifacts.

    What do you dislike most about the product?

    Many of our government agency reports aren't provided through the tool.

    What one thing do you wish the vendor did differently?

    Assist in defining the number and type of licenses my organization actually needed.

    If you could start over, what would your organization do differently?

    I would identify the user community before deciding on an enterprise tool.

    Service & support - overall comment

    N/A

    Integration & Deployment - Overall comment

    N/A


  • 3 out of 5.0, Reviewed

    Product(s): Rational System Architect

    Experience with IBM System Architect

    Overall Comment

    Not a very intuitive product for non-EA.

    What one piece of advice would you give other prospective customers?

    Decide on the scope of the organization's Enterprise Architecture.

    What do you like most about the product or service?

    The ability to develop EA artifacts.

    What do you dislike most about the product?

    The inability to tell a story to senior executives who have limited knowledge on understanding EA artifacts.

    What one thing do you wish the vendor did differently?

    More up to date and user-friendly tutorial.

    If you could start over, what would your organization do differently?

    Request use case prior to purchase.

    Product capabilities - overall comment

    It meets the minimum standards.

    Integration & Deployment - Overall comment

    There was no technical support provided with product deployment.


  • 3 out of 5.0, Reviewed

    Product(s): Rational System Architect

    Fine Product for Legacy DODAF Architecture but not adaptable to Cloud and Modern IT EA

    Overall Comment

    Disappointing

    If you could start over, what would your organization do differently?

    Investigate products that were less built upon DODAF and more aligned with Cloud/Modern EA/TOGAF/FEA. Other tools seem better fit to modern architecture and technology.


  • 5 out of 5.0, Reviewed

    Product(s): Rational System Architect

    the tool came on a rollercoaster journey with us.

    Overall Comment

    Tool is flexible. other tools have a great story for a methodology but needed a product that started slim and simple and could go in aby direction with major investment.

    What one piece of advice would you give other prospective customers?

    Consider clearly what are the objectives; project portfolio management, strategic planning, application portfolio management, solution architecture etc. and the impact of tackling all of these at the same time.

    What do you like most about the product or service?

    Flexibility and focus on a tooling pallette rather than method.

    What do you dislike most about the product?

    Features are nearly there but arent 100%

    What one thing do you wish the vendor did differently?

    Finish good ideas proerly to the end.

    If you could start over, what would your organization do differently?

    Realized that the major investment is not in the tool but the thinking model and the people.

    Product capabilities - overall comment

    I'm hard on the tool and its out of the box features but its extensibility makes up for it.

    Service & support - overall comment

    IBM didnt know what EA is and what it needs. hoping unicom have more commitment


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(3)
3.3

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(4)
2.5

Ease of deployment

(3)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
2.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
4.0

Quality of technical support

(3)
3.7

Quality of peer user community

(3)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
3.5

Repository/Metamodel

(3)
3.7

Modeling

(3)
4.3

Decision Analysis

(3)
3.3

Presentation

(3)
2.3

Administration

(3)
3.0

Configurability

(2)
2.0

Frameworks and Standards

(3)
3.3

Usability

(3)
3.7
1 2 3 4 5
Section
1

Additional Context

How many users access the information created by the tool?

Less than 50 users

251 or more users


What was the nature of your involvement?

Functional Assessment

Development/Integration

Executive Sponsor

Rollout and Install

Technical Assessment

Other...


What other vendors were considered?

Bizzdesign

Casewise

Corso

Embarcadero

Hewlett Packard Enterprise

IBM

Planview

Software AG

Other...


Why did you purchase this product?

Create internal/operational efficiencies

Enhance decision making

Improve compliance & risk management

Improve business process agility

Improve business process outcomes

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Architecture scalability

Competitive costs

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America