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Orbus Software

4.2 out of 5.0 (5 ratings)

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We have aggregated ratings data on Orbus Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): iServer

    iServer from Orbus Software deployed for IT Process Improvement

    Overall Comment

    Good technological expertise, however they need to start thier own services in the middle east rather than rely on 3rd party vendors

    What one piece of advice would you give other prospective customers?

    Go for it if EA or business process automation and management is needed

    What do you like most about the product or service?

    Ease of managing day to day operations

    What do you dislike most about the product?

    Delay in getting experts from orbus becuase of lack of local support

    What one thing do you wish the vendor did differently?

    Provided more onsite support

    If you could start over, what would your organization do differently?

    Deal directly with Orbus rather than a local partner


  • 4 out of 5.0, Reviewed

    Product(s): iServer

    Great, intuitive product, although opportunities exist with data visualization piece.

    Overall Comment

    Positive experience with many options for training the user community. User experience is also very good. Data visualizations are satisfactory, so we may enhance this with a third-party product.

    What one piece of advice would you give other prospective customers?

    Ensure proper sponsorship for product adoption across the organization.

    What do you like most about the product or service?

    Intuitive, simple, meets the majority our requirements. Also leverages Visio which most people are familiar with.

    What do you dislike most about the product?

    The data visualizations provide only basic features. ClickSoftware and other industry data visualization software provide more advanced and interactive analytics capabilities.

    What one thing do you wish the vendor did differently?

    Leverage our data for training to provide more context to the users.

    If you could start over, what would your organization do differently?

    Leverage mass data upload to the fullest extent.

    Service & support - overall comment

    We were satisfied with the customer oriented service and support we received during the engagement.

    Integration & Deployment - Overall comment

    The deployment went very well on a cloud environment.


  • 5 out of 5.0, Reviewed

    Product(s): iServer

    Implementation was easy but build enough capacity up front!

    Overall Comment

    Great experience, but size appropriately. We had to re-deploy because demand was so high.

    What one piece of advice would you give other prospective customers?

    Capacity plan.

    What do you like most about the product or service?

    Ease of use.

    What one thing do you wish the vendor did differently?

    Single tenant cloud solution.

    If you could start over, what would your organization do differently?

    See above, build more capacity up front, consider cloud deployment

    1 of 1 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): iServer

    Almost seamless integration with Visio and relative ease of use is what sold us.

    Overall Comment

    Great experience and excellent support. Vendor opening of an office on this side of the pond also gives greater availability.

    What one piece of advice would you give other prospective customers?

    Do your homework. See if it covers your needs. Discuss with Gartner analyst. They were very helpful in making our decision. Just be aware IServer will not heal Visio's annoyances, like jumping lines on busy diagrams.

    What do you like most about the product or service?

    Relative ease of use, integration with Vision which is ubiquitous at our company. No new graphic tool to have to learn. Priced very reasonably. You can start out small. We did not have to make a large investment. We figured why not, if we didnt like it we would move on to another tool. That has not happend. The vendor also offers very strong support and consultancy.

    What do you dislike most about the product?

    Doesn't fix Visio issues. They have a lot of on-line tutorials but many screen shots are difficult to see. There is a little bit of a learning curve for the IServer, but the vendor is very helpful in learning and setting things up. One of two extra steps required to save objects into the IServer repository. You are not just saving a Visio document anymore.

    What one thing do you wish the vendor did differently?

    Make implementation a little easier, but they do give you help all along the way.

    If you could start over, what would your organization do differently?

    Nothing. We investigated what tool was right for use. We did not want a tool that required staff to maintain. This tool, after the initial installation has very minimal maintenance requirements. We started out small with five licenses to use for process modeling (BPMN2). Others in the company saw the results and liked it. Now they has spread from our PMO to our Strategy Group and other in the company. We add licenses as needed.

    Integration & Deployment - Overall comment

    Deployment is not just plug and play. Need cooperation of your DBA and who ever is responsible for setting up servers.


  • 4 out of 5.0, Reviewed

    Product(s): iServer

    Implementation is cumbersome, but product has wide usage and results are quickly achieved.

    Overall Comment

    Brilliant, responsive service and a configurable product that grows with you.

    What one piece of advice would you give other prospective customers?

    Do not go cheap just because the product has a cheap entry point - pay for the consultants to assist you, pay for the additional modules, pay for the training, and ensure you deliver in bite-size (value providing) chunks.

    What do you like most about the product or service?

    Flexibility and rapid modeling capabilities.

    What do you dislike most about the product?

    Large amounts of configuration required with no real guidance out of the box.

    What one thing do you wish the vendor did differently?

    Provide more 'how to' guidance based on organisational roles, strategies or functions - eg APM, BPM, Portfolio management, etc.

    If you could start over, what would your organization do differently?

    - Train key people in information management, enterprise architecture (as a process) and CPIC before embarking in tooling. - Work with the executive team to build a common vocabulary and business model prior to everything else.

    Product capabilities - overall comment

    Modeling is based within Visio which is not ideal; there is the potential to create work for yourself if you do not structure your repository, templates and stencils well from the outset - but not a lot of guidance at this level.

    Service & support - overall comment

    Responsive and helpful for our 30+ support requests during implementation and launch.

    Integration & Deployment - Overall comment

    Integration requires effort, although it can be semi-automated via scheduled loads of information. Deployment is a dog due to visio and office dependencies and lack of a single installer wizard. Technical resources required assistance from vendor. Every patch/upgrade is a deployment nightmare across different SOEs.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.0

Ability to understand your organization's needs

(5)
4.4

Timely and complete response to product questions

(5)
4.0

Pricing and contract flexibility (pricing and terms)

(5)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.4

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
2.3

Ease of integration using standard APIs and tools

(5)
3.6

Quality and availability of end-user training

(5)
4.4

Ease of deployment

(5)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.2

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(5)
3.8

Quality of technical support

(5)
4.4

Quality of peer user community

(4)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.2

Repository/Metamodel

(5)
4.6

Modeling

(5)
4.6

Decision Analysis

(4)
4.3

Presentation

(5)
4.4

Administration

(5)
3.8

Configurability

(5)
4.8

Frameworks and Standards

(5)
4.2

Usability

(5)
4.6
1 2 3 4 5
Section
1

Additional Context

How many users access the information created by the tool?

Less than 50 users

51 to 100 users

101 to 250 users

251 or more users


What was the nature of your involvement?

Functional Assessment

Rollout and Install

Vendor/Product Selection

Application Lead

Development/Integration

Technical Assessment

Vendor Management

Executive Sponsor

Maintenance and Support

User Training


What other vendors were considered?

IBM

Mega

Sparx Systems

Bizzdesign

Casewise

Orbus Software

Planview

SAP

Software AG


Why did you purchase this product?

Enhance decision making

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Improve compliance & risk management

Cut costs/improve margins

Drive innovation

Improve customer relations/service

Improve supplier or partner relations

Other...


What were the key factors that drove your decision?

Architecture scalability

Breadth of services

Compelling vision

Competitive costs

Functional breadth

Strong customer focus

Pre-existing relationships

Strong consulting partnership

Strong services expertise

Strong user community

Technological innovation

Other...


In which region(s) did your deployment take place?

North America

APAC

Europe, Middle East and Africa