4 out of 5 (8 Ratings)

8 Verified Reviews

iServer

Integration with Visio, but implementation and configuration is unorganized and unclear

Out of the box, iServer has a lot of great features such as a repository to store objects and relationships as well as pre-made TOGAF templates. However, the process of transitioning from the Proof of Concept to configuration and installing did not go smoothly. In addition, data conversions from existing systems were guaranteed but not delivered to the expectation that was given.

iServer

Orbus iServer has the functionality where it counts, and ease where it's expected

We have had great experiences with Orbus. Starting from the pre-sales Q&A, to the contract and purchasing phase, through the install and configure phase, and all the way through training and into support. All of these gates were met with straight forward discussion and agreements an no misunderstandings. In particular, I want to call out their training and support. Their software is based on Microsoft Office solutions which makes learning the product fairly easy. They don't stop there, however. They fully back up their product and training with quick, to the point answers and solutions from their support organization. Although intricate if you need it, the product just works right out of the box too.

iServer

Vendor relationship is fantastic and the product suits our environment perfectly.

The vendor is very responsive to any and all issues I report. They take the time to ensure your environment is setup properly the first time. Training was very focused and they were willing to answer all questions I threw at them.

iServer

iServer from Orbus Software deployed for IT Process Improvement

Good technological expertise, however they need to start thier own services in the middle east rather than rely on 3rd party vendors

iServer

Great, intuitive product, although opportunities exist with data visualization piece.

Positive experience with many options for training the user community. User experience is also very good. Data visualizations are satisfactory, so we may enhance this with a third-party product.

iServer

Implementation was easy but build enough capacity up front!

Great experience, but size appropriately. We had to re-deploy because demand was so high.

1

iServer

Almost seamless integration with Visio and relative ease of use is what sold us.

Great experience and excellent support. Vendor opening of an office on this side of the pond also gives greater availability.

iServer

Implementation is cumbersome, but product has wide usage and results are quickly achieved.

Brilliant, responsive service and a configurable product that grows with you.