4 out of 5.0, Reviewed Sep 9, 2016
Positive experience with many options for training the user community. User experience is also very good. Data visualizations are satisfactory, so we may enhance this with a third-party product.
Ensure proper sponsorship for product adoption across the organization.
Intuitive, simple, meets the majority our requirements. Also leverages Visio which most people are familiar with.
The data visualizations provide only basic features. ClickSoftware and other industry data visualization software provide more advanced and interactive analytics capabilities.
Leverage our data for training to provide more context to the users.
Leverage mass data upload to the fullest extent.
We were satisfied with the customer oriented service and support we received during the engagement.
The deployment went very well on a cloud environment.
5 out of 5.0, Reviewed May 12, 2016
Great experience, but size appropriately. We had to re-deploy because demand was so high.
Ease of use.
Single tenant cloud solution.
See above, build more capacity up front, consider cloud deployment
5 out of 5.0, Reviewed Feb 9, 2016
Great experience and excellent support. Vendor opening of an office on this side of the pond also gives greater availability.
Do your homework. See if it covers your needs. Discuss with Gartner analyst. They were very helpful in making our decision. Just be aware IServer will not heal Visio's annoyances, like jumping lines on busy diagrams.
Relative ease of use, integration with Vision which is ubiquitous at our company. No new graphic tool to have to learn. Priced very reasonably. You can start out small. We did not have to make a large investment. We figured why not, if we didnt like it we would move on to another tool. That has not happend. The vendor also offers very strong support and consultancy.
Doesn't fix Visio issues. They have a lot of on-line tutorials but many screen shots are difficult to see. There is a little bit of a learning curve for the IServer, but the vendor is very helpful in learning and setting things up. One of two extra steps required to save objects into the IServer repository. You are not just saving a Visio document anymore.
Make implementation a little easier, but they do give you help all along the way.
Nothing. We investigated what tool was right for use. We did not want a tool that required staff to maintain. This tool, after the initial installation has very minimal maintenance requirements. We started out small with five licenses to use for process modeling (BPMN2). Others in the company saw the results and liked it. Now they has spread from our PMO to our Strategy Group and other in the company. We add licenses as needed.
Deployment is not just plug and play. Need cooperation of your DBA and who ever is responsible for setting up servers.
4 out of 5.0, Reviewed Jan 23, 2016
Brilliant, responsive service and a configurable product that grows with you.
Do not go cheap just because the product has a cheap entry point - pay for the consultants to assist you, pay for the additional modules, pay for the training, and ensure you deliver in bite-size (value providing) chunks.
Flexibility and rapid modeling capabilities.
Large amounts of configuration required with no real guidance out of the box.
Provide more 'how to' guidance based on organisational roles, strategies or functions - eg APM, BPM, Portfolio management, etc.
- Train key people in information management, enterprise architecture (as a process) and CPIC before embarking in tooling. - Work with the executive team to build a common vocabulary and business model prior to everything else.
Modeling is based within Visio which is not ideal; there is the potential to create work for yourself if you do not structure your repository, templates and stencils well from the outset - but not a lot of guidance at this level.
Responsive and helpful for our 30+ support requests during implementation and launch.
Integration requires effort, although it can be semi-automated via scheduled loads of information. Deployment is a dog due to visio and office dependencies and lack of a single installer wizard. Technical resources required assistance from vendor. Every patch/upgrade is a deployment nightmare across different SOEs.