4 out of 5.0, Reviewed Sep 7, 2016
Excellent meta-model, good configurability, clear workflow focus. The visualisation capabilities should be extended. The tool offers "enough" functionality out of the box. Consulting service has a strong customer focus.
Data Quality is a key success factor. Introducing Alfabet mercilessly highlights all those separate data silos, that couldn't be connected in the past - and should merge smoothly right now during the implementation phase. Connecting these data islands for the sake of transparency is a complex task and should be considered with special focus.
Ready-made best-practice meta-model.
"Closed-shop" character of the Alfabet database that makes it difficult to access the valuable data with other (more powerful) data-visualization tools.
Offering more ideas to transform existing best-practice models. Supporting better and more visualisations - and supporting better customizations of these visualisations.
Buying in strong sponsorship from IT AND Business - no implementation without management sponsor. Use case driven implementation: Introducing the tool with the help of clearly defined and communicated use cases.
Meta-model is very useful. Alfabet offers a lot of customizations. Visualization capabilities should be improved.
Consulting and Technical Support
5 out of 5.0, Reviewed Jul 27, 2016
Take your time experimenting the tool, there is never only one way to model something and integrate your user and architecture community into the customizing process to deliver a tool that is really useful and beneficial.
The vast amount of out-of-the-box content as the basic meta-model and reports - this get's you started quickly.
The high amount of resources needed to code/customize interfaces to surrounding products.
Improve the interfacing capabilities to other products, e.g. by offering standard interfaces or customizable building blocks for interfaces to CMDBs, Project-Management-Suites.
Take more time in defining what the architecture deliverables should be and focus more on the user experience in the tool.
In our case, there was no 1 deployment. The customizing of the solution changes so often as the EAM discipline matures and new features are made available for the architecture community. In general installing / deploying the application is very straight forward, not resource-intensive, based on standard infrastructure and well supported.
5 out of 5.0, Reviewed May 12, 2016
Company is easy to work with and responds quickly to marketing and technical questions.
Hire SME support for initial installation and training.
Breadth of services offered.
Tighter integration between Alfabet & Aris.
Mature EA program a bit more. Reason we didn't was the money was available and would have evaporated if we didn't use it at this time.
5 out of 5.0, Reviewed May 4, 2016
The vendor was very knowledgeable in the approach and use of the product and how the various functions can support and enhance our business. As we took the approach to "change our practices to best leverage the product" we were able to leverage the experience and capability of the product to help mature and guide our own internal practices.
Recommend reviewing the data model and practices within Alfabet before trying to customise / configure alfabet to work with your existing processes. The tools is Highly configurable and if you try and force it to do things your way it will be possible but will take considerable time to complete. A better approach is to change your business practices to leverage the very comprehensive and solid data model contained within the product.
The strong internal data model.
The user interface on the product is a little "old school" and therefore completing some actions within the product can be a little more time consuming. It would also be great if there was a standard OLAP cube for accessing the data for ad-hoc reporting using typical Business Intelligence / Analytical reporting tools.
Would love to have a cheaper product :) but ultimately I would not expect the vendor to do anything differently.
Nothing the implementation went smoothly and no concerns or changes recommended for the future.
Responsive support with no concerns.
Was very easy to deploy in our environment. No integration was required for our installation.
5 out of 5.0, Reviewed Feb 5, 2016
Customer oriented, and glad to provide WebEx on all latest changes. Annual user group meetings enable customers to meet and discuss all relevant topics.
Do not try to implement your current solution with vendor's tool. Make sure you have clear business case and ask vendor to provide solution to it. Customer should have goal in mind, and vendor should provide solution. That way you will be able to use full strength of vendor's tool.
Software change management. Big companies have to follow certain software development process with various development, test, user acceptance test and production environment. It is not easy to move software through these stages and keep track of changes.
Vendor should have more impact on user interface. Vendor's focus should be share to advising customers on user friendliness.
Before starting: - Define internal business process - Define roles and responsibilities - Define use cases Once this is agreed, use vendor to contact other customers of the same size to look for lessons learned. Put the great effort to ensure data quality framework is in place and ask vendor to provide solutions for user interface based on defined use cases.
As Enterprise architecture tool, very usefull to plan target states. Provides company great tool to manage regulatory requirements related its portfolio.
Their support answers all questions within hours and are ready to provide valuable info .
4 out of 5.0, Reviewed Feb 4, 2016
Together with other customers and a strong partner doing the implementation work, we were able to implement additional functionalities required into that application. It is beneficial, that alfabet has very experienced developers and knowledgeable staff. According the solution it is very beneficial that it allows to extend it by making use of its outstanding interface capabilities. Head of alfabet development is always willing to listen to new ideas, but implementation is not always guaranteed. However: License model is quite intrasparent and with the acquisition of former alfabet through Software AG SAG tries to increase prices and is becoming more inflexable.
For the introduction of EAM strong support and understanding is needed: On the one hand from top-level management; on the other hand also from the operations side. Try to get both!
Its datamodel and flexibility to be extended and to exchange information to other applications on all levels and technologies.
The missing support of graphical (Visio-style) architecture design (see above).
Support more graphical functionalities, not on the reporting side (that is where alfabet is strong), but to also enable a graphical (Visio-style) design of an architecture. Explanation: Alfabet offers the diagram designer; however its capabilities are limited and not up-to-date. As a solution alfabet offers the introduction of ARIS, where those graphical capabilities are supported. But it requires to buy a process design tool just to be able to create architectural pictures, which doesn't make any sense. Many customers ask for supporting graphical designs without existing limitations in alfabet directly, but for whatever (commercial?) reasons alfabet is not responding to this demand.
Strong support is needed: On the one hand from top-level management, but also from the operations side: Try to get both!.Communicate and ensure a common understanding, that introduction of EAM is not a one year activity, but will last at least 3-5 years. Try to implement EAM in small pieces: Start with as-is first and after 2-3 years try to also cover the next level: planning!. Don't start without Governance!
I would rate 4-5, but this is not possible...
In the days SAG started the aquisition we had severe problems on support (SAG started to claim an additional budget for support and many skilled people left alfabet). However, today the situation is much better and response times on 'standard' bugs/ incidents are between 4-3 (depending on their need for a patch).
4 out of 5.0, Reviewed Feb 3, 2016
End User Interface progressively got better but there are still a few usability complixities.
If you have poor source data- no tool will fix it for you.
Very responsive support. Modular structure of the product. Very extensible design.
Provide out of box integrations with other management systems like Tivoli.
Prepare internal data better.
Service from German technical team is excellent.
5 out of 5.0, Reviewed Feb 3, 2016
Flexibility, configurability and reporting capabilities.
Have clear requirements and goals about what you want an enterprise architecture management tool to do.
Tool is flexible and configurable to meet your architectural needs and has powerful reporting capability to show different viewpoints.
Diagramming capability is mimimal.
Provide better diagramming features/functions.
Nothing, the tool is meeting our current needs.
Configurability of the tool to meet our architecture needs and the reporting flexibility is very good.
The tool was easy to deploy and the integration using ADIF makes it easy to load external data.
4 out of 5.0, Reviewed Feb 1, 2016
The consultancy is personal, and was tailored for our organization. The breadth of functionality is good although with this comes the challenge of understanding the meta-model, which I'd encourage customers to do before implementation.
Undertake functional training from Alfabet (or one of its service partners) as part of your project, to understand the wider product to enable you to expand easily beyond your initial deployment.
Meta-model is extensible, and a number of changes can be added without taking the tool offline.
Licence costs and arrangements (per user) inhibit wider use the create new entries.
We used the vendor to configure the application, and whilst bugs/errors were fixed, we found later iterations reintroduced bugs/errors fixed in a previous iteration. Ensure you define the testing cycle and automate if at all possible.
Understand the meta-model and out of the box functionality. The consultancy needs to give you what you ask for, which may not be what you want once you've gained experience with the tool.
The meta-model and methodology takes time to understand and apply.
Occasionally responses can be a little vague, and requires confirmation to ensure the correct interpretation.
Deployment has been fine, and whilst we've not got any systems integrated to date, the application has a relatively simple ETL functionality (aDIF) to enable integration with other tools.
5 out of 5.0, Reviewed Jan 29, 2016
Exceptional customer support! We have had the benefit of being able to work with Software AG staff in both North America, and in Europe, and in each instance, they are driven toward client success.
Understand the depth of the tool, and deploy the software in stages. There is no doubt that planningIT is an expert system which does require training. With the proper guidance and direction from Software AG, this expert system does provide tremendous benefit.
The capability that planningIT has to transform the data which is input into the system into useful information which is then used as a part of the decision-making process.
The product itself offers everything that we want it to do and more!
The experience that my company has had with Software AG has been very solid from the outset; and frankly, there isn't much that I would change. Sotware AG does allow for customer feedback, and does provide numerous avenues for customer involvement.
Create a board which would oversee how to tailor the adoption of planningIT to best support regional requirements.
My company and I have experienced exceptional service and support!