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Software AG

4.6 out of 5.0 (11 ratings)

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We have aggregated ratings data on Software AG but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Alfabet Enterprise Architecture Management

    Powerful out-of-the-box toolset, that requires clear understanding of what to do in EA.

    Overall Comment

    Excellent meta-model, good configurability, clear workflow focus. The visualisation capabilities should be extended. The tool offers "enough" functionality out of the box. Consulting service has a strong customer focus.

    What one piece of advice would you give other prospective customers?

    Data Quality is a key success factor. Introducing Alfabet mercilessly highlights all those separate data silos, that couldn't be connected in the past - and should merge smoothly right now during the implementation phase. Connecting these data islands for the sake of transparency is a complex task and should be considered with special focus.

    What do you like most about the product or service?

    Ready-made best-practice meta-model.

    What do you dislike most about the product?

    "Closed-shop" character of the Alfabet database that makes it difficult to access the valuable data with other (more powerful) data-visualization tools.

    What one thing do you wish the vendor did differently?

    Offering more ideas to transform existing best-practice models. Supporting better and more visualisations - and supporting better customizations of these visualisations.

    If you could start over, what would your organization do differently?

    Buying in strong sponsorship from IT AND Business - no implementation without management sponsor. Use case driven implementation: Introducing the tool with the help of clearly defined and communicated use cases.

    Product capabilities - overall comment

    Meta-model is very useful. Alfabet offers a lot of customizations. Visualization capabilities should be improved.

    Service & support - overall comment

    Consulting and Technical Support


  • 5 out of 5.0, Reviewed

    Product(s): Alfabet Enterprise Architecture Management

    The product is highly configurable, performs well and offers a lot out of the box.

    Overall Comment

    In general, Alfabet is a very powerful Enterprise Architecture Management solution with a large functional width that covers many aspects of EAM and also surrounding disciplines. Therefore you need to focus on certain topics while implementing and customizing the UI down to the really necessary options. Otherwise, the users will be overwhelmed with available functionality. Alfabet offers a lot of reports out of the box, the closer you stick to the common meta-model delivered with the product the easier it will be to leverage those, but any report can also be adjusted to include additional, customer-specific data. In terms of user-interface and graphical reporting Software AG has improved greatly over the last couple of years but still has a long way to go to compete with today's state-of-the-art web-interfaces.

    What one piece of advice would you give other prospective customers?

    Take your time experimenting the tool, there is never only one way to model something and integrate your user and architecture community into the customizing process to deliver a tool that is really useful and beneficial.

    What do you like most about the product or service?

    The vast amount of out-of-the-box content as the basic meta-model and reports - this get's you started quickly.

    What do you dislike most about the product?

    The high amount of resources needed to code/customize interfaces to surrounding products.

    What one thing do you wish the vendor did differently?

    Improve the interfacing capabilities to other products, e.g. by offering standard interfaces or customizable building blocks for interfaces to CMDBs, Project-Management-Suites.

    If you could start over, what would your organization do differently?

    Take more time in defining what the architecture deliverables should be and focus more on the user experience in the tool.

    Integration & Deployment - Overall comment

    In our case, there was no 1 deployment. The customizing of the solution changes so often as the EAM discipline matures and new features are made available for the architecture community. In general installing / deploying the application is very straight forward, not resource-intensive, based on standard infrastructure and well supported.


  • 5 out of 5.0, Reviewed

    Product(s): Alfabet Enterprise Architecture Management

    Software AG EA Tools All Encompassing for EA Success

    Overall Comment

    Company is easy to work with and responds quickly to marketing and technical questions.

    What one piece of advice would you give other prospective customers?

    Hire SME support for initial installation and training.

    What do you like most about the product or service?

    Breadth of services offered.

    What do you dislike most about the product?

    Nothing noted.

    What one thing do you wish the vendor did differently?

    Tighter integration between Alfabet & Aris.

    If you could start over, what would your organization do differently?

    Mature EA program a bit more. Reason we didn't was the money was available and would have evaporated if we didn't use it at this time.


  • 5 out of 5.0, Reviewed

    Product(s): Alfabet Enterprise Architecture Management

    Strong model based method to capturing architectural and portfolio planning information.

    Overall Comment

    The vendor was very knowledgeable in the approach and use of the product and how the various functions can support and enhance our business. As we took the approach to "change our practices to best leverage the product" we were able to leverage the experience and capability of the product to help mature and guide our own internal practices.

    What one piece of advice would you give other prospective customers?

    Recommend reviewing the data model and practices within Alfabet before trying to customise / configure alfabet to work with your existing processes. The tools is Highly configurable and if you try and force it to do things your way it will be possible but will take considerable time to complete. A better approach is to change your business practices to leverage the very comprehensive and solid data model contained within the product.

    What do you like most about the product or service?

    The strong internal data model.

    What do you dislike most about the product?

    The user interface on the product is a little "old school" and therefore completing some actions within the product can be a little more time consuming. It would also be great if there was a standard OLAP cube for accessing the data for ad-hoc reporting using typical Business Intelligence / Analytical reporting tools.

    What one thing do you wish the vendor did differently?

    Would love to have a cheaper product :) but ultimately I would not expect the vendor to do anything differently.

    If you could start over, what would your organization do differently?

    Nothing the implementation went smoothly and no concerns or changes recommended for the future.

    Service & support - overall comment

    Responsive support with no concerns.

    Integration & Deployment - Overall comment

    Was very easy to deploy in our environment. No integration was required for our installation.


  • 5 out of 5.0, Reviewed

    Product(s): Alfabet Enterprise Architecture Management

    Implementation was easy, issues were related to missing processes in our company.

    Overall Comment

    Customer oriented, and glad to provide WebEx on all latest changes. Annual user group meetings enable customers to meet and discuss all relevant topics.

    What one piece of advice would you give other prospective customers?

    Do not try to implement your current solution with vendor's tool. Make sure you have clear business case and ask vendor to provide solution to it. Customer should have goal in mind, and vendor should provide solution. That way you will be able to use full strength of vendor's tool.

    What do you like most about the product or service?

    Configurability .

    What do you dislike most about the product?

    Software change management. Big companies have to follow certain software development process with various development, test, user acceptance test and production environment. It is not easy to move software through these stages and keep track of changes.

    What one thing do you wish the vendor did differently?

    Vendor should have more impact on user interface. Vendor's focus should be share to advising customers on user friendliness.

    If you could start over, what would your organization do differently?

    Before starting: - Define internal business process - Define roles and responsibilities - Define use cases Once this is agreed, use vendor to contact other customers of the same size to look for lessons learned. Put the great effort to ensure data quality framework is in place and ask vendor to provide solutions for user interface based on defined use cases.

    Product capabilities - overall comment

    As Enterprise architecture tool, very usefull to plan target states. Provides company great tool to manage regulatory requirements related its portfolio.

    Service & support - overall comment

    Their support answers all questions within hours and are ready to provide valuable info .


  • 4 out of 5.0, Reviewed

    Product(s): Alfabet Enterprise Architecture Management

    Product is very powerful, but implementation will need support of a good partner Company.

    Overall Comment

    Together with other customers and a strong partner doing the implementation work, we were able to implement additional functionalities required into that application. It is beneficial, that alfabet has very experienced developers and knowledgeable staff. According the solution it is very beneficial that it allows to extend it by making use of its outstanding interface capabilities. Head of alfabet development is always willing to listen to new ideas, but implementation is not always guaranteed. However: License model is quite intrasparent and with the acquisition of former alfabet through Software AG SAG tries to increase prices and is becoming more inflexable.

    What one piece of advice would you give other prospective customers?

    For the introduction of EAM strong support and understanding is needed: On the one hand from top-level management; on the other hand also from the operations side. Try to get both!

    What do you like most about the product or service?

    Its datamodel and flexibility to be extended and to exchange information to other applications on all levels and technologies.

    What do you dislike most about the product?

    The missing support of graphical (Visio-style) architecture design (see above).

    What one thing do you wish the vendor did differently?

    Support more graphical functionalities, not on the reporting side (that is where alfabet is strong), but to also enable a graphical (Visio-style) design of an architecture. Explanation: Alfabet offers the diagram designer; however its capabilities are limited and not up-to-date. As a solution alfabet offers the introduction of ARIS, where those graphical capabilities are supported. But it requires to buy a process design tool just to be able to create architectural pictures, which doesn't make any sense. Many customers ask for supporting graphical designs without existing limitations in alfabet directly, but for whatever (commercial?) reasons alfabet is not responding to this demand.

    If you could start over, what would your organization do differently?

    Strong support is needed: On the one hand from top-level management, but also from the operations side: Try to get both!.Communicate and ensure a common understanding, that introduction of EAM is not a one year activity, but will last at least 3-5 years. Try to implement EAM in small pieces: Start with as-is first and after 2-3 years try to also cover the next level: planning!. Don't start without Governance!

    Product capabilities - overall comment

    I would rate 4-5, but this is not possible...

    Service & support - overall comment

    In the days SAG started the aquisition we had severe problems on support (SAG started to claim an additional budget for support and many skilled people left alfabet). However, today the situation is much better and response times on 'standard' bugs/ incidents are between 4-3 (depending on their need for a patch).


  • 4 out of 5.0, Reviewed

    Product(s): Alfabet Enterprise Architecture Management

    Alfabet gets Enterprise Architecture

    Overall Comment

    End User Interface progressively got better but there are still a few usability complixities.

    What one piece of advice would you give other prospective customers?

    If you have poor source data- no tool will fix it for you.

    What do you like most about the product or service?

    Very responsive support. Modular structure of the product. Very extensible design.

    What one thing do you wish the vendor did differently?

    Provide out of box integrations with other management systems like Tivoli.

    If you could start over, what would your organization do differently?

    Prepare internal data better.

    Service & support - overall comment

    Service from German technical team is excellent.


  • 5 out of 5.0, Reviewed

    Product(s): Alfabet Enterprise Architecture Management

    Powerfull Enterprise Architecture Management toolbox.

    Overall Comment

    Flexibility, configurability and reporting capabilities.

    What one piece of advice would you give other prospective customers?

    Have clear requirements and goals about what you want an enterprise architecture management tool to do.

    What do you like most about the product or service?

    Tool is flexible and configurable to meet your architectural needs and has powerful reporting capability to show different viewpoints.

    What do you dislike most about the product?

    Diagramming capability is mimimal.

    What one thing do you wish the vendor did differently?

    Provide better diagramming features/functions.

    If you could start over, what would your organization do differently?

    Nothing, the tool is meeting our current needs.

    Product capabilities - overall comment

    Configurability of the tool to meet our architecture needs and the reporting flexibility is very good.

    Service & support - overall comment

    Good support.

    Integration & Deployment - Overall comment

    The tool was easy to deploy and the integration using ADIF makes it easy to load external data.


  • 4 out of 5.0, Reviewed

    Product(s): Alfabet Enterprise Architecture Management

    Our roadmaps are now transparent and available to everyone within our Firm.

    Overall Comment

    The consultancy is personal, and was tailored for our organization. The breadth of functionality is good although with this comes the challenge of understanding the meta-model, which I'd encourage customers to do before implementation.

    What one piece of advice would you give other prospective customers?

    Undertake functional training from Alfabet (or one of its service partners) as part of your project, to understand the wider product to enable you to expand easily beyond your initial deployment.

    What do you like most about the product or service?

    Meta-model is extensible, and a number of changes can be added without taking the tool offline.

    What do you dislike most about the product?

    Licence costs and arrangements (per user) inhibit wider use the create new entries.

    What one thing do you wish the vendor did differently?

    We used the vendor to configure the application, and whilst bugs/errors were fixed, we found later iterations reintroduced bugs/errors fixed in a previous iteration. Ensure you define the testing cycle and automate if at all possible.

    If you could start over, what would your organization do differently?

    Understand the meta-model and out of the box functionality. The consultancy needs to give you what you ask for, which may not be what you want once you've gained experience with the tool.

    Product capabilities - overall comment

    The meta-model and methodology takes time to understand and apply.

    Service & support - overall comment

    Occasionally responses can be a little vague, and requires confirmation to ensure the correct interpretation.

    Integration & Deployment - Overall comment

    Deployment has been fine, and whilst we've not got any systems integrated to date, the application has a relatively simple ETL functionality (aDIF) to enable integration with other tools.


  • 5 out of 5.0, Reviewed

    Product(s): Alfabet Enterprise Architecture Management

    Adoption was slow and steady. But it was worth it!

    Overall Comment

    Exceptional customer support! We have had the benefit of being able to work with Software AG staff in both North America, and in Europe, and in each instance, they are driven toward client success.

    What one piece of advice would you give other prospective customers?

    Understand the depth of the tool, and deploy the software in stages. There is no doubt that planningIT is an expert system which does require training. With the proper guidance and direction from Software AG, this expert system does provide tremendous benefit.

    What do you like most about the product or service?

    The capability that planningIT has to transform the data which is input into the system into useful information which is then used as a part of the decision-making process.

    What do you dislike most about the product?

    The product itself offers everything that we want it to do and more!

    What one thing do you wish the vendor did differently?

    The experience that my company has had with Software AG has been very solid from the outset; and frankly, there isn't much that I would change. Sotware AG does allow for customer feedback, and does provide numerous avenues for customer involvement.

    If you could start over, what would your organization do differently?

    Create a board which would oversee how to tailor the adoption of planningIT to best support regional requirements.

    Service & support - overall comment

    My company and I have experienced exceptional service and support!


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(10)
3.8

Ability to understand your organization's needs

(10)
4.4

Timely and complete response to product questions

(10)
4.6

Pricing and contract flexibility (pricing and terms)

(10)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(11)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
4.6

Ease of integration using standard APIs and tools

(9)
4.2

Quality and availability of end-user training

(10)
4.0

Ease of deployment

(10)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
4.5

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(10)
4.5

Quality of technical support

(10)
4.6

Quality of peer user community

(8)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(11)
4.5

Repository/Metamodel

(11)
4.9

Modeling

(11)
4.2

Decision Analysis

(11)
4.2

Presentation

(11)
4.1

Administration

(11)
4.6

Configurability

(11)
4.8

Frameworks and Standards

(11)
4.2

Usability

(11)
3.9
1 2 3 4 5
Section
1

Additional Context

How many users access the information created by the tool?

Less than 50 users

101 to 250 users

251 or more users


What was the nature of your involvement?

Application Lead

Functional Assessment

Vendor/Product Selection

Maintenance and Support

User Training

Vendor Management

Rollout and Install

Technical Assessment

Development/Integration

Executive Sponsor


What other vendors were considered? Multiple responses allowed.

Mega

IBM

Planview

Sparx Systems

Avolution

Software AG

Casewise

Hewlett Packard Enterprise

iteratec

Other...


Why did you purchase this product?

Improve compliance & risk management

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Cut costs/improve margins

Improve business process outcomes

Improve customer relations/service

Improve supplier or partner relations

Reduce time to market

Drive innovation

Drive revenue growth

Other...


What were the key factors that drove your decision?

Architecture scalability

Technological innovation

Functional breadth

Breadth of services

Compelling vision

Strong customer focus

Strong consulting partnership

Strong services expertise

Competitive costs

Financial/organizational viability

Pre-existing relationships

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

APAC

Europe, Middle East and Africa

Latin America

Asia/Pacific