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enterprise-asset-management-software abb All Markets > Enterprise Asset Management Software

ABB

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Ellipse EAM/ERP

    Core capabilities of Asset Management match core business in a Mining company

    Overall Comment

    This is a relatively new application for ABB, however their strength in the marketplace and as leaders in their general industrial capabilities was a major factor in choosing this product. Whilst there are still some gaps in the delivery of the application, this vendor has shown flexibility and an eagerness to ensure they are competitive and have made the effort to be involved with in-company teams to ensure the product delivery is smooth. It is a fairly new version and it does have some glitches, the vendor has worked with the implementation team to ensure issues identified are addressed right away.

    What one piece of advice would you give other prospective customers?

    Spend time learning what the features are and how they best fit into your organizational structure. Ensure that you have the upfront suppor of your executive decision-making teams to make this a successful implementation. Allocate adequate resources to ensure there are no gaps during the intensive stages of implementation. Allow enough of your own time (delending on your level of involement) to ensure that you can dedicate the time required. Do not get sucked into a project that you o not have enough time to be directly involved with, ensure you put the right (trustable) project mnagement resources, make them dedicated to the core team. Ensure you communicate regularly to management on progress.

    What do you like most about the product or service?

    The core is the product strength, it is focused not only just on Mining but it is a reflection of over 25 years of best practice in terms of process in the Mining Industry alone. A lot of time and effort has gone into the evolution of the Ellipse platform, the latest version is clearly a reflection of how the platform has evolved.

    What do you dislike most about the product?

    Certain areas are under-developed in the product, and competitors in this market have improved their offerings significantly. The product really needs additional modules added, but not from a monolithic perspective, more from an API flexibility, i.e. open up the API!!

    What one thing do you wish the vendor did differently?

    Engagement model at post-sales and engineering stages was/is weak. Due to to various changes of organization structure within ABB, I would really have appreciated a much better Global Account Management arrangement, especially since we are dealing with ABB in several geographies.

    If you could start over, what would your organization do differently?

    Spend more time with the vendor in identifying their architectural changes in the product, the process changes and value-added components that have been added. Also, this would have then resulted in a more engaging exercise to identify how to go about aligning internal and external resources to ensure as many of the modules in the EAM can effectively be turned on. It is all too simple to allow this type of platform to quickly become a finance-biased application, whilst the actual benefits are really derived from the core capabilities which are Asset Management. This is the core business in a Mining company!

    Product capabilities - overall comment

    Very Strong product capabilities from a Mining Industry perspective. The functionality is rich and tuned to the needs of a Mine Site.

    Integration & Deployment - Overall comment

    Integration and deployment is still a work in progress. So far it has gone well.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from vendor?

Yes


Was the support package worth it?


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

How long did your deployment take?

6-9 months


Choose the option that best describes the complexity of your implementation

Don't know


What was the nature of your involvement?

Functional Assessment

Other

Vendor / Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Improve business process agility

Improve business process outcomes

Other


What other vendors were considered? Multiple responses allowed.

ABB


What were the key factors that drove your decision?

Other


In which region(s) did your deployment take place? Multiple responses allowed.

North America