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enterprise-asset-management-software abb All Markets > Enterprise Asset Management Software

ABB

4.0 out of 5.0 (4 ratings)

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We have aggregated ratings data on ABB but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Ellipse EAM

    Implementation was slow and product was out dated feeling

    Overall Comment

    I thought the product was hard to implement and was slow.

    What one piece of advice would you give other prospective customers?

    Don't go with this product

    What do you like most about the product or service?

    The Interface and cost

    What do you dislike most about the product?

    Complicated

    What one thing do you wish the vendor did differently?

    Told us that it was a poor product

    If you could start over, what would your organization do differently?

    Not do this


  • 5 out of 5.0, Reviewed

    Product(s): Asset Suite

    Product very powerful for Energy Production

    Overall Comment

    Good relationship with the vendor. Very Proactive

    What one piece of advice would you give other prospective customers?

    Take newer versions

    What do you like most about the product or service?

    Very Robust Product. Local Services team very engaged

    What do you dislike most about the product?

    Complexity of installation and setup Very old User Interface

    If you could start over, what would your organization do differently?

    Take care of Data and change management before !


  • 4 out of 5.0, Reviewed

    Product(s): Ellipse EAM/ERP

    Core capabilities of Asset Management match core business in a Mining company

    Overall Comment

    This is a relatively new application for ABB, however their strength in the marketplace and as leaders in their general industrial capabilities was a major factor in choosing this product. Whilst there are still some gaps in the delivery of the application, this vendor has shown flexibility and an eagerness to ensure they are competitive and have made the effort to be involved with in-company teams to ensure the product delivery is smooth. It is a fairly new version and it does have some glitches, the vendor has worked with the implementation team to ensure issues identified are addressed right away.

    What one piece of advice would you give other prospective customers?

    Spend time learning what the features are and how they best fit into your organizational structure. Ensure that you have the upfront suppor of your executive decision-making teams to make this a successful implementation. Allocate adequate resources to ensure there are no gaps during the intensive stages of implementation. Allow enough of your own time (delending on your level of involement) to ensure that you can dedicate the time required. Do not get sucked into a project that you o not have enough time to be directly involved with, ensure you put the right (trustable) project mnagement resources, make them dedicated to the core team. Ensure you communicate regularly to management on progress.

    What do you like most about the product or service?

    The core is the product strength, it is focused not only just on Mining but it is a reflection of over 25 years of best practice in terms of process in the Mining Industry alone. A lot of time and effort has gone into the evolution of the Ellipse platform, the latest version is clearly a reflection of how the platform has evolved.

    What do you dislike most about the product?

    Certain areas are under-developed in the product, and competitors in this market have improved their offerings significantly. The product really needs additional modules added, but not from a monolithic perspective, more from an API flexibility, i.e. open up the API!!

    What one thing do you wish the vendor did differently?

    Engagement model at post-sales and engineering stages was/is weak. Due to to various changes of organization structure within ABB, I would really have appreciated a much better Global Account Management arrangement, especially since we are dealing with ABB in several geographies.

    If you could start over, what would your organization do differently?

    Spend more time with the vendor in identifying their architectural changes in the product, the process changes and value-added components that have been added. Also, this would have then resulted in a more engaging exercise to identify how to go about aligning internal and external resources to ensure as many of the modules in the EAM can effectively be turned on. It is all too simple to allow this type of platform to quickly become a finance-biased application, whilst the actual benefits are really derived from the core capabilities which are Asset Management. This is the core business in a Mining company!

    Product capabilities - overall comment

    Very Strong product capabilities from a Mining Industry perspective. The functionality is rich and tuned to the needs of a Mine Site.

    Integration & Deployment - Overall comment

    Integration and deployment is still a work in progress. So far it has gone well.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.3

Timely and complete response to product questions

(4)
4.0

Pricing and contract flexibility (pricing and terms)

(4)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.5

Ease of integration using standard APIs and tools

(3)
3.0

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(4)
3.5
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?


Timeliness of vendor's response

(4)
3.8

Quality of technical support

(4)
4.0

Quality of peer user community

(3)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
3.8

Work Management

(3)
4.0

Work Scheduling

(3)
3.3

Asset Management

(3)
4.7

Inventory (Materials) Management

(2)
3.0

Material Requisition/Procurement

(1)
4.0

Mobility

(2)
2.5

Analytics and Reporting

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

How long did your deployment take?

9-12 months

6-9 months

More than a year


Choose the option that best describes the complexity of your implementation

1,000 to 1,999 licensed users

20,000 to 24,999 licensed users

250 to 499 licensed users

Don't know


What was the nature of your involvement?

Application Lead

Vendor / Product Selection

Functional Assessment

Implementation, Maintenance or other IT support

Other

Vendor Management


Why did you purchase the software or service?

Improve business process outcomes

Create internal/operational efficiencies

Improve compliance & risk management

Cut costs/improve margins

Drive innovation

Drive revenue growth

Enhance decision making

Improve business process agility

Other


What other vendors were considered?

ABB

Accela

IBM

SAP


What were the key factors that drove your decision?

Better, faster decisions

Customer satisfaction

Increased revenue

Link KPIs to corporate objectives

Make better insights available to more people

Other

Reduce IT head count


In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa

North America