4 out of 5.0, Reviewed Sep 20, 2016
A lot of custom developments/enhancements after the product was purchased.
Identify and vet your requirements with everyone ... including external stakeholders.
The ease of use and training aides
The number of custom enhancements needed to fit our business needs.
Provide technical support throughout the implementation as part of the overall contract.
Determine the value of a COTS vs. custom development/enhancements. The requirements were identified, however, the implementation was challenging due to customer changes.