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enterprise-asset-management-software cgi-advantage-hrms All Markets > Enterprise Asset Management Software

CGI

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Asset & Resource Management (ARM) Suite

    Implementation was complex and the toolset needs to mature for full business value.

    Overall Comment

    FasT ETL, limited OOTB functionality in Dashboards

    What one piece of advice would you give other prospective customers?

    Wait until product matures for best business value.

    What do you like most about the product or service?

    Speed of data load.

    What do you dislike most about the product?

    Limited expansion capability.

    What one thing do you wish the vendor did differently?

    Vette dashboard value with actual customers.

    If you could start over, what would your organization do differently?

    investigate direct purchase of embedded software licenses to take advantage of additional functionality.

    Integration & Deployment - Overall comment

    took too long.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
2.0
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0

Work Management

(1)
5.0

Work Scheduling

(1)
5.0

Asset Management

(1)
4.0

Inventory (Materials) Management

(1)
4.0

Material Requisition/Procurement

(1)
3.0

Mobility

(1)
3.0

Analytics and Reporting

(1)
3.0
1 2 3 4 5
Section
1

Additional Context

How long did your deployment take?

9-12 months


Choose the option that best describes the complexity of your implementation

15,000 to 19,999 licensed users


What was the nature of your involvement?

Decision Maker or Business Sponsor


Why did you purchase the software or service?

Create internal/operational efficiencies

Cut costs/improve margins

Drive innovation

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve compliance & risk management

Improve customer relations/service


What other vendors were considered?

ABB

Oracle


What were the key factors that drove your decision?

Better, faster decisions

Expand types of analysis

Make better insights available to more people


In which region(s) did your deployment take place? Multiple responses allowed.

North America