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Cityworks

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Azteca, Other...

    Cityworks - works for our City!

    Overall Comment

    Cityworks is small enough that we feel we have a voice at the table. Their development leverages ESRI GIS which is a key requirement for us. Cityworks AMS is a very strong CRM tool. We implemented Cityworks PLL when it was a newer product. We've benefited by seeing some of our ideas become reality, However, the PLL development has in the past lagged behind Cityworks AMS. However, they are working to catch up and we are seeing some strong improvements.

    What one piece of advice would you give other prospective customers?

    Review and adapt department business processes early on to take advantage of the technology. Make certain that everyone knows the value of accurate and complete data.

    What do you like most about the product or service?

    Map interface, inbox

    What do you dislike most about the product?

    some screens and processes are not intiutive. There are times when it seems as though the developers are not keeping end users in mind.

    What one thing do you wish the vendor did differently?

    Replied to the RFP with a plan for implementation of PLL.

    If you could start over, what would your organization do differently?

    Sensed the end user's strong opposition to change early on and budgeted for a 3rd party implementation firm with experience with this product. This would have allowed City IT staff to maintain a supporting role versus a disrupting role. It also would have increased the buy-in, because end users (and their managers) would have been hearing from someone they perceived as an expert, versus just the IT guys down the hall.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Work Management

(1)
5.0

Work Scheduling

(1)
5.0

Asset Management

(1)
5.0

Inventory (Materials) Management

(1)
4.0

Mobility

(1)
3.0

Analytics and Reporting

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

How long did your deployment take?

More than a year


Choose the option that best describes the complexity of your implementation

250 to 499 licensed users


What was the nature of your involvement?

Application Lead

End User Support Manager

Implementation, Maintenance or other IT support

Technical Assessment

User Training

Vendor / Product Selection

Vendor Management


Why did you purchase the software or service?

Enhance decision making

Improve business process agility

Improve business process outcomes

Improve customer relations/service


What other vendors were considered?

Accela

Cartegraph

Infor


What were the key factors that drove your decision?

Better, faster decisions

Make better insights available to more people

Other


In which region(s) did your deployment take place? Multiple responses allowed.

North America