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enterprise-asset-management-software ibm All Markets > Enterprise Asset Management Software

IBM

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Maximo

    Employ phased implementation, with long-term vision, goals, and benchmarks.

    Overall Comment

    Difficult to implement, 3rd party lacked experience and vision to successfully implement within the project schedule.

    What one piece of advice would you give other prospective customers?

    Define complete flow, it is a large product with multiple modules that all need to be implemented concurrently for successful implementation.

    What do you like most about the product or service?

    It's a good data source for your agency when all the modules and components are implemented.

    What do you dislike most about the product?

    Reliable on codes and outdated UI

    What one thing do you wish the vendor did differently?

    Perform the implementation on schedule

    If you could start over, what would your organization do differently?

    Employ phased implementation, with longterm vision, goals, and benchmarks.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
2.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
2.0
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from vendor?


Was the support package worth it?


Quality of technical support

(1)
4.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Work Management

(1)
5.0

Work Scheduling

(1)
5.0

Asset Management

(1)
3.0

Inventory (Materials) Management

(1)
3.0

Material Requisition/Procurement

(1)
3.0

Mobility

(1)
3.0

Analytics and Reporting

(1)
1.0
1 2 3 4 5
Section
1

Additional Context

How long did your deployment take?

More than a year


Choose the option that best describes the complexity of your implementation

500 to 999 licensed users


What was the nature of your involvement?

Data Scientists


Why did you purchase the software or service?

Create internal/operational efficiencies

Enhance decision making

Improve business process agility


What other vendors were considered? Multiple responses allowed.


What were the key factors that drove your decision?

Other


In which region(s) did your deployment take place? Multiple responses allowed.

North America