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enterprise-asset-management-software infor All Markets > Enterprise Asset Management Software

Infor

2.5 out of 5.0 (2 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Infor EAM

    2013 version of product was lacking, but happy with current version

    Overall Comment

    The version that we originally implemented was very dated and had major usability issues. Version 10 that we use now has a significantly more visually appealing and user-friendly interface.

    What one piece of advice would you give other prospective customers?

    Give this product a chance. If it fits your business needs, the current version is vastly improved over previous versions.

    What do you like most about the product or service?

    The ease of use of the current version.

    What do you dislike most about the product?

    Integration with our existing ERP was difficult, rendering it almost easier to have written a homegrown EAM from scrach.

    What one thing do you wish the vendor did differently?

    Bring out current version much sooner.

    If you could start over, what would your organization do differently?

    Consider implementing system ourselves


  • 2 out of 5.0, Reviewed

    Product(s): Infor EAM

    Functional with Poor UX

    Overall Comment

    Infor's EAM is functional enough, if not entirely well laid-out. We were switched from hosted to cloud-based with not much warning, and no viable alternative. After the switch, we experienced many issues with their cloud services that affected production environments and led to downtime. This, in combination with relatively poor UX and UI design, has led many users to not like the software much.

    What one piece of advice would you give other prospective customers?

    The UX is not very good, so training and support will need to be more extensive, as it is not intuitive to use.

    What do you like most about the product or service?

    It's very functional and has great capabilities.

    What do you dislike most about the product?

    Its ease-of-use is not very good.

    What one thing do you wish the vendor did differently?

    Spent more time in UX testing and design.

    If you could start over, what would your organization do differently?

    We would likely look at a different vendor/product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Timely and complete response to product questions

(2)
2.5

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
2.0

Ease of integration using standard APIs and tools

(2)
2.0

Quality and availability of end-user training

(2)
2.0

Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from the vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(2)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0

Work Management

(2)
3.5

Work Scheduling

(2)
4.0

Asset Management

(2)
4.5

Inventory (Materials) Management

(2)
3.5

Material Requisition/Procurement

(2)
3.0

Mobility

(2)
2.0

Analytics and Reporting

(2)
3.5
1 2 3 4 5
Section
1

Additional Context

How long did your deployment take?

3-6 months

9-12 months


Choose the option that best describes the complexity of your implementation

100 to 249 licensed users

250 to 499 licensed users


What was the nature of your involvement?

Business Analysts

Implementation, Maintenance or other IT support

User Training

Analytics User

Application Lead

Data Steward

Decision Maker or Business Sponsor

Development / Integration

Technical Assessment


Why did you purchase the software or service?

Improve compliance & risk management

Create internal/operational efficiencies

Cut costs/improve margins

Improve business process agility

Improve supplier or partner relations


What other vendors were considered?

Oracle

Other...


What were the key factors that drove your decision?

Better, faster decisions

Customer satisfaction

Link KPIs to corporate objectives

Make better insights available to more people

Reduce other non-IT costs


In which region(s) did your deployment take place? Multiple responses allowed.

North America