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enterprise-asset-management-software infor All Markets > Enterprise Asset Management Software

Infor

2.0 out of 5.0 (1 ratings)

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  • 2 out of 5.0, Reviewed

    Product(s): Infor EAM

    Functional with Poor UX

    Overall Comment

    Infor's EAM is functional enough, if not entirely well laid-out. We were switched from hosted to cloud-based with not much warning, and no viable alternative. After the switch, we experienced many issues with their cloud services that affected production environments and led to downtime. This, in combination with relatively poor UX and UI design, has led many users to not like the software much.

    What one piece of advice would you give other prospective customers?

    The UX is not very good, so training and support will need to be more extensive, as it is not intuitive to use.

    What do you like most about the product or service?

    It's very functional and has great capabilities.

    What do you dislike most about the product?

    Its ease-of-use is not very good.

    What one thing do you wish the vendor did differently?

    Spent more time in UX testing and design.

    If you could start over, what would your organization do differently?

    We would likely look at a different vendor/product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
2.0

Ease of integration using standard APIs and tools

(1)
2.0

Quality and availability of end-user training

(1)
2.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from vendor?

No


Was the support package worth it?


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Work Management

(1)
4.0

Work Scheduling

(1)
4.0

Asset Management

(1)
5.0

Inventory (Materials) Management

(1)
5.0

Material Requisition/Procurement

(1)
4.0

Mobility

(1)
2.0

Analytics and Reporting

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

How long did your deployment take?

9-12 months


Choose the option that best describes the complexity of your implementation

250 to 499 licensed users


What was the nature of your involvement?

Analytics User

Business Analysts

Implementation, Maintenance or other IT support

User Training


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process agility

Improve compliance & risk management

Improve supplier or partner relations


What other vendors were considered? Multiple responses allowed.

Oracle


What were the key factors that drove your decision?

Better, faster decisions

Customer satisfaction

Make better insights available to more people

Reduce other non-IT costs


In which region(s) did your deployment take place? Multiple responses allowed.

North America