5 out of 5.0, Reviewed Nov 21, 2016
The vendor is extremely responsive; ranging from purchasing new licenses, questions on mass uploading data, or asking a question about the application. The Implementation Consultant was fantastic and worked within our boundaries. The pricing is fair, the level of customer service exceeds others, and the User Community website is a great tool available to all my business users. The vendor has an annual user conference that we attended this past fall and allowed us to connect with other vendor clients and implementation consultants. They just released v7.0 which upgraded their technology and the pending v8.0 will be a cornucopia of enhancements. And many of these enhancements have been requested from by the user - all of which you can see on the MC User Connect site.
Ensure the business understands how all the modules are interlaced which supports taking the time to migrate clean data. This was in no means a reflection of the vendor but just a symptom of migrating from a paper-based process to a paperless process.
I most like the integration and flexibility. I am working to fold in "non-maintenance departments" as the core functionality can be expanded to other groups. Example is if someone needs Ergo office equipment, which is manages by the EH&S team, they can submit a request, we can track the inventory (and dollars) of the office equipment, and track when something has been completed.
I wish that I could perform mass data uploads myself. I have to fill in a spreadsheet, wait for the vendor to convert to a SQL script, then pass to my SQL DBA to upload . This does cause a 1-3 day delay if I have not scheduled in advance. Since this is run in a webserver there are hiccups with printing anything that is not a report.
Seeing that I have a great Implementation Consultant I am not sure if I would have a specific wish for the vendor. If I was less engaged with the vendor then I might have a different answer. We are going on two years of working with this vendor and we continue to touch base at least every 45 days.
In a perfect world the business would ensure their data was cleansed prior to implementation. But most of my business users were used to managing binders and spreadsheets and since they "knew" their data they felt it was clean and accurate. When you force them to have to select vendors, etc., from a pre-made list they then realize that 4 different people might call that one vendor by a different name or call an asset by a different name and then they realize they were not all aligned.