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enterprise-asset-management-software maintenance-connection All Markets > Enterprise Asset Management Software

Maintenance Connection

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Maintenance Connection CMMS

    Implementation was easy, vendor is responsive and knowledgeable

    Overall Comment

    The vendor is extremely responsive; ranging from purchasing new licenses, questions on mass uploading data, or asking a question about the application. The Implementation Consultant was fantastic and worked within our boundaries. The pricing is fair, the level of customer service exceeds others, and the User Community website is a great tool available to all my business users. The vendor has an annual user conference that we attended this past fall and allowed us to connect with other vendor clients and implementation consultants. They just released v7.0 which upgraded their technology and the pending v8.0 will be a cornucopia of enhancements. And many of these enhancements have been requested from by the user - all of which you can see on the MC User Connect site.

    What one piece of advice would you give other prospective customers?

    Ensure the business understands how all the modules are interlaced which supports taking the time to migrate clean data. This was in no means a reflection of the vendor but just a symptom of migrating from a paper-based process to a paperless process.

    What do you like most about the product or service?

    I most like the integration and flexibility. I am working to fold in "non-maintenance departments" as the core functionality can be expanded to other groups. Example is if someone needs Ergo office equipment, which is manages by the EH&S team, they can submit a request, we can track the inventory (and dollars) of the office equipment, and track when something has been completed.

    What do you dislike most about the product?

    I wish that I could perform mass data uploads myself. I have to fill in a spreadsheet, wait for the vendor to convert to a SQL script, then pass to my SQL DBA to upload . This does cause a 1-3 day delay if I have not scheduled in advance. Since this is run in a webserver there are hiccups with printing anything that is not a report.

    What one thing do you wish the vendor did differently?

    Seeing that I have a great Implementation Consultant I am not sure if I would have a specific wish for the vendor. If I was less engaged with the vendor then I might have a different answer. We are going on two years of working with this vendor and we continue to touch base at least every 45 days.

    If you could start over, what would your organization do differently?

    In a perfect world the business would ensure their data was cleansed prior to implementation. But most of my business users were used to managing binders and spreadsheets and since they "knew" their data they felt it was clean and accurate. When you force them to have to select vendors, etc., from a pre-made list they then realize that 4 different people might call that one vendor by a different name or call an asset by a different name and then they realize they were not all aligned.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Work Management

(1)
4.0

Work Scheduling

(1)
4.0

Asset Management

(1)
4.0

Inventory (Materials) Management

(1)
4.0

Material Requisition/Procurement

(1)
4.0

Mobility

(1)
4.0

Analytics and Reporting

(1)
4.0
1 2 3 4 5
Section
1

Additional Context

How long did your deployment take?

9-12 months


Choose the option that best describes the complexity of your implementation

100 to 249 licensed users


What was the nature of your involvement?

Application Lead

Business Analysts

Development / Integration

End User Support Manager

Functional Assessment

Implementation, Maintenance or other IT support

Technical Assessment

User Training

Vendor / Product Selection

Vendor Management


Why did you purchase the software or service?

Improve business process agility

Improve business process outcomes


What other vendors were considered?

AssetPoint

Mainsaver

Paradigm Designs Software

SAP


What were the key factors that drove your decision?

Customer satisfaction


In which region(s) did your deployment take place?

North America