4 out of 5.0, Reviewed Oct 12, 2016
Alfresco has helped keep our goals in our major project. Alfresco offers a good product support Alfresco ECM is agile and scalable product with a vision of the future
Alfresco have an inflationary trend pricing policy and become a solution less and less in open source enterprise configuration. Alfresco tends to multiply pay additional components premium rate. Alfresco has promised the imminent arrival of SAML2. It took 3 years to see it in a solution package as she has a long Saas solution.
Opening the solution
Always new components to buy
An integrated new component as outlook plug-in, desktop sync. Alfresco use open source solutions to which he adds a small coat and support. Propose a license based on CPU and not users declared. More integration with enterprise solution as Microsoft Office 365 and Azure. To be able to collaborate with Office 365 and push or get a document in ECM Alfresco. To offer a Saas in a continental european zone.
But nothing we re-evaluate the ECM market vendors.
active and constructive Support
4 out of 5.0, Reviewed Oct 7, 2016
Alfresco is a great product. From the IT standpoint and deploying the software we have ran into an issue. However, since we upgraded to 5.1 it has been good.
install on Linux. windows systems can be tricky.
support, ease of use.
Database managment, migrations, and continulous deployment outside of chef.
installed on Linux initially, tomcat can be tricky on windows.
installed on Linux from the get go. install v5.1 from the get go.
Very prompt service, and very nice support staff
4 out of 5.0, Reviewed Oct 7, 2016
We are using Alfresco as a backend for many systems in public administration. Document's volume is very high, but Alfresco performance allows us to store them in an efficient way.
Plan carefully. Think twice, deploy one.
Reliability, performance, flexibility.
Per user licensing.
Nothing. Our planning was carefully developed. Choosing alfresco was a very mediated decision.
I have nothing negative to say about support staff. They have always answered my questions and helped me to fix my problems.
3 out of 5.0, Reviewed Oct 7, 2016
From an integration perspective, Alfresco is very competitive and flexible. Flexibility comes with a cost, which is high work amount to find working solutions to Industry and Engineering area where item structures, relationships between business objects etc. are crucial. This aspect is not taken into account in product enough and this needs focus from the vendor. Also struggling with performance is something to be considered in future versions.
Put effort in system performance from the beginning and use vendor directly if in any doubt. Also make sure that all technical stakeholders are supprting the project. In engineering and other ares where structured data or high complexity of data is involved, make sure that there are similar solutions existing and benchmark it.
Integration possibilities and extensibility.
Issues with performance even though not necessarily related to product itself.
Having datamodel to support better different business objects with relationships between each others and possiblity to use those in searches. Current solution (document based) brings restrictions in multiple ways.
Define enterprise level data model bit more before starting implementation. Being more involved with vendor in envrionment technical verification. Being more application driven in decisions regarding more complex requirements as these are currently done in are not suitable in the long-term.
Basic support is not able to support basicly in any issue we have raised, all topics would require back-office support which is not so easily done.
4 out of 5.0, Reviewed Oct 6, 2016
During many meetings, the vendor was able to prove that ALFRESCO complies our requirements, he sent relevant documentation and absolved all our doubts. Alfresco facilitated the implementation of our requirements But the acquisition process was very slow because there was a lack of knowledge about the process.
To know the purchase process of the company and coordinate that with the vendor. Probably, they might need to contact an Alfresco partner
Customization and the rules that allow to reject files or move them to other directories
There were some problems during the deployment on other servers, so there is not clear documentation about that. Hopefully, our vendor was able to support us but It would be better if they document it with more detail.
I expected the vendor has more experience than I do about the buying process
Contact an alfresco partner to start purchase process
At the begining we were pretty lost starting with the support, but finally we are in contact with the team support.
5 out of 5.0, Reviewed Oct 6, 2016
Over the years I have to see Alfresco grow into a stable product, with innovative features, and backed up by excellent customer service (training, technical support, development support, customer success manager, etc...). We have defended Alfresco within our organization from other products like OpenText and have been rewarded with a pleasant experience with Alfresco. Your staff is what makes this product and they work with us as if they are equally vested in our success. At the same time, the cost of Alfresco is competitive with anything on the market. In one word, brilliant.
I recommend you attend AS MANY training classes with trainers like Darryl Quinn and Matt Gross. Don't be cheap, these guys know their stuff. Take the training seriously ( I practice the concepts I learned during the day at night in my hotel room), learn, and follow their recommended best practices. From training, you will learn how to setup your Alfresco environments and establish administrator/developer procedures. From there, customer support will be able to help you.
The product is stable, innovative, and it is backed up by EXCELLENT customer service!
Not much at all.
BRING BACK THE ALFRESCO SUMMIT. As a government agency, we can't sponsor someone to go to the Alfresco days which is only one day in a nearby city. We can only justify allowing people to travel when it is a muti-day conference of some sort. At the summit, I learned about new products and services as well as met the customer service people that I deal with online. It is important to develop a relationship with these folks as well as learn about the new products and services coming out.
There isn't much we would do differently. We have taken our time to be as risk adverse as possible and we have been rewarded with a pleasant experience with Alfresco.
Customer service and support is the best I have experience at and outside of work. The se guys are vested with our success and work VERY hard. Alfresco has built a great team, keep them as they make a HUGE difference. I am going to keep it short, but I could easily right an multi page essay on why customer service and support is aswesome.
I learned what I needed to know from my trainers. Take the training class or you have nobody to blame when you have problems.
4 out of 5.0, Reviewed Jun 2, 2016
Alfresco is a good product with an easy learning curve.
Provide more clarity on business requirements. It appears that they say yes for everything and later on when details come in, they seem to have not understood.
easy to use.
Engage early on before committing.
Engage Alfresco early.
Support needs to be little more quick.
3 out of 5.0, Reviewed Mar 31, 2016
Installation and proper configuration has been difficult to ensure stability and performance of the product. Recommend using Alresco or third party partner to aid in installation.
Engage with Alfresco and/or third party resources to properly install and configure their ECM.
Once properly installed, customer programming using the industry-standard CMIS API is very useful.
SOLR indexing and filing actions can be convoluted to implement properly.
Third party support has been relatively ineffective and at times, counter-productive. We have definitely not seen a value add with Alfresco's primary consulting partners. Alfresco needs to better train and vet their third party support.
Engage installation/configuration services earlier in the process.
While allowing greater flexibility, CMIS API development does take time and an understanding of the API for a unique skillset.
3 out of 5.0, Reviewed Nov 8, 2015
Good product; however first line support was as reactive as expected for an IT company.
Keep Simple and try to avoid customization.
Complex arborescence, need to train a lot to get expertise on the product.
We will develop our own application from scratch.
First line support.