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3.9 out of 5.0 (14 ratings)

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We have aggregated ratings data on Alfresco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Alfresco Community

    Needed some custom made functionality and workflows

    Overall Comment

    customisqtion is not always straightforward

    What one piece of advice would you give other prospective customers?

    great product comparable with other dms like sharepoint

    What do you like most about the product or service?

    the open source and community aspect, the possibility to extend functionality

    What do you dislike most about the product?

    we chose aftre carefull evaluation

    What one thing do you wish the vendor did differently?

    easier configuration of sites

    If you could start over, what would your organization do differently?

    more involvement from the business before setting the roadmap


  • 4 out of 5.0, Reviewed

    Product(s): Alfresco One - Enterprise

    Easy implementation and integration to other environments

    Overall Comment

    Good customer handling. Bad that Alfresco has changed the licensing model and have become "americanized" with short-sighted focus on quarterly earnings

    What one piece of advice would you give other prospective customers?

    Avoid customizations Find a good 3rd party partner

    What do you like most about the product or service?

    Ease of use. Focus on a few capabilities. Opes source. Open architecture/APIs.

    What do you dislike most about the product?

    Licensing model

    What one thing do you wish the vendor did differently?

    Didn't change the licensing model

    If you could start over, what would your organization do differently?

    Avoid as many customizatins as possible

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Alfresco One - Enterprise, Alfresco One Enterprise

    A Robust solution. However, more work is needed to improve the Share collaboration tools

    Overall Comment

    Technical support has varied from very good to not so good. Sometimes it takes a long time for the right support analyst to get involved.

    What one piece of advice would you give other prospective customers?

    Developing extensions can be complex so ensure you have developers skilled in Javascript and Java. Some dashlets such as the Image Previewer are very basic and give a very bad impression to the end users.

    What do you like most about the product or service?

    The robust repository

    What do you dislike most about the product?

    The very basic Share interface and dashlets which need improvement.

    What one thing do you wish the vendor did differently?

    I wish they would do more to improve the Share collaboration environment. Some out of the box dashlets such as the Image Previewer are very basic and give a very bad impression to the end users.

    If you could start over, what would your organization do differently?

    Invest more time extending and improving the Alfresco Share interface

    Service & support - overall comment

    Varies from very good when you get the right support person immediately to not so good when we have to pass through multiple support people often asking the same questions which are not always relevant


  • 4 out of 5.0, Reviewed

    Product(s): Alfresco One - Enterprise, Alfresco One Enterprise

    Works great, but hard to upgrade

    Overall Comment

    THe upgrade process has been basically impossible. Even with making changes they suggest we have not been to get an upgrade implemented.

    What one piece of advice would you give other prospective customers?

    Make zero changes to product and take their training.

    What do you like most about the product or service?

    There is a lot of power

    What do you dislike most about the product?

    The new pricing model is taking them out of play for another project we have.

    What one thing do you wish the vendor did differently?

    Better training

    If you could start over, what would your organization do differently?

    Check the upgrade process.

    Service & support - overall comment

    When there is a reply back that I am on vacation, then don't close the ticket.


  • 4 out of 5.0, Reviewed

    Product(s): Alfresco One - Enterprise, Alfresco One Enterprise

    Alfresco has helped keep our goals with a good support team

    Overall Comment

    Alfresco has helped keep our goals in our major project. Alfresco offers a good product support Alfresco ECM is agile and scalable product with a vision of the future

    What one piece of advice would you give other prospective customers?

    Alfresco have an inflationary trend pricing policy and become a solution less and less in open source enterprise configuration. Alfresco tends to multiply pay additional components premium rate. Alfresco has promised the imminent arrival of SAML2. It took 3 years to see it in a solution package as she has a long Saas solution.

    What do you like most about the product or service?

    Opening the solution

    What do you dislike most about the product?

    Always new components to buy

    What one thing do you wish the vendor did differently?

    An integrated new component as outlook plug-in, desktop sync. Alfresco use open source solutions to which he adds a small coat and support. Propose a license based on CPU and not users declared. More integration with enterprise solution as Microsoft Office 365 and Azure. To be able to collaborate with Office 365 and push or get a document in ECM Alfresco. To offer a Saas in a continental european zone.

    If you could start over, what would your organization do differently?

    But nothing we re-evaluate the ECM market vendors.

    Service & support - overall comment

    active and constructive Support


  • 4 out of 5.0, Reviewed

    Product(s): Alfresco One - Enterprise, Alfresco One Enterprise

    Continuous deployment pipeline on a windows platform has been tricky, but bugs worked out

    Overall Comment

    Alfresco is a great product. From the IT standpoint and deploying the software we have ran into an issue. However, since we upgraded to 5.1 it has been good.

    What one piece of advice would you give other prospective customers?

    install on Linux. windows systems can be tricky.

    What do you like most about the product or service?

    support, ease of use.

    What do you dislike most about the product?

    Database managment, migrations, and continulous deployment outside of chef.

    What one thing do you wish the vendor did differently?

    installed on Linux initially, tomcat can be tricky on windows.

    If you could start over, what would your organization do differently?

    installed on Linux from the get go. install v5.1 from the get go.

    Service & support - overall comment

    Very prompt service, and very nice support staff


  • 4 out of 5.0, Reviewed

    Product(s): Alfresco One - Enterprise, Alfresco One Enterprise

    A bit complex to deploy in cluster architecture, but strong performance and reliability

    Overall Comment

    We are using Alfresco as a backend for many systems in public administration. Document's volume is very high, but Alfresco performance allows us to store them in an efficient way.

    What one piece of advice would you give other prospective customers?

    Plan carefully. Think twice, deploy one.

    What do you like most about the product or service?

    Reliability, performance, flexibility.

    What do you dislike most about the product?

    Per user licensing.

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Nothing. Our planning was carefully developed. Choosing alfresco was a very mediated decision.

    Service & support - overall comment

    I have nothing negative to say about support staff. They have always answered my questions and helped me to fix my problems.


  • 3 out of 5.0, Reviewed

    Product(s): Alfresco One - Enterprise, Alfresco One Enterprise

    Very flexible, but comes with cost in more complex data environments

    Overall Comment

    From an integration perspective, Alfresco is very competitive and flexible. Flexibility comes with a cost, which is high work amount to find working solutions to Industry and Engineering area where item structures, relationships between business objects etc. are crucial. This aspect is not taken into account in product enough and this needs focus from the vendor. Also struggling with performance is something to be considered in future versions.

    What one piece of advice would you give other prospective customers?

    Put effort in system performance from the beginning and use vendor directly if in any doubt. Also make sure that all technical stakeholders are supprting the project. In engineering and other ares where structured data or high complexity of data is involved, make sure that there are similar solutions existing and benchmark it.

    What do you like most about the product or service?

    Integration possibilities and extensibility.

    What do you dislike most about the product?

    Issues with performance even though not necessarily related to product itself.

    What one thing do you wish the vendor did differently?

    Having datamodel to support better different business objects with relationships between each others and possiblity to use those in searches. Current solution (document based) brings restrictions in multiple ways.

    If you could start over, what would your organization do differently?

    Define enterprise level data model bit more before starting implementation. Being more involved with vendor in envrionment technical verification. Being more application driven in decisions regarding more complex requirements as these are currently done in are not suitable in the long-term.

    Service & support - overall comment

    Basic support is not able to support basicly in any issue we have raised, all topics would require back-office support which is not so easily done.


  • 4 out of 5.0, Reviewed

    Product(s): Alfresco One - Enterprise, Alfresco One Enterprise

    Alfresco facilitated the implementation, but acquisition process was slow

    Overall Comment

    During many meetings, the vendor was able to prove that ALFRESCO complies our requirements, he sent relevant documentation and absolved all our doubts. Alfresco facilitated the implementation of our requirements But the acquisition process was very slow because there was a lack of knowledge about the process.

    What one piece of advice would you give other prospective customers?

    To know the purchase process of the company and coordinate that with the vendor. Probably, they might need to contact an Alfresco partner

    What do you like most about the product or service?

    Customization and the rules that allow to reject files or move them to other directories

    What do you dislike most about the product?

    There were some problems during the deployment on other servers, so there is not clear documentation about that. Hopefully, our vendor was able to support us but It would be better if they document it with more detail.

    What one thing do you wish the vendor did differently?

    I expected the vendor has more experience than I do about the buying process

    If you could start over, what would your organization do differently?

    Contact an alfresco partner to start purchase process

    Service & support - overall comment

    At the begining we were pretty lost starting with the support, but finally we are in contact with the team support.


  • 5 out of 5.0, Reviewed

    Product(s): Alfresco One - Enterprise, Other...

    Alfresco is a great, innovative product backed up by excellent customer service

    Overall Comment

    Over the years I have to see Alfresco grow into a stable product, with innovative features, and backed up by excellent customer service (training, technical support, development support, customer success manager, etc...). We have defended Alfresco within our organization from other products like OpenText and have been rewarded with a pleasant experience with Alfresco. Your staff is what makes this product and they work with us as if they are equally vested in our success. At the same time, the cost of Alfresco is competitive with anything on the market. In one word, brilliant.

    What one piece of advice would you give other prospective customers?

    I recommend you attend AS MANY training classes with trainers like Darryl Quinn and Matt Gross. Don't be cheap, these guys know their stuff. Take the training seriously ( I practice the concepts I learned during the day at night in my hotel room), learn, and follow their recommended best practices. From training, you will learn how to setup your Alfresco environments and establish administrator/developer procedures. From there, customer support will be able to help you.

    What do you like most about the product or service?

    The product is stable, innovative, and it is backed up by EXCELLENT customer service!

    What do you dislike most about the product?

    Not much at all.

    What one thing do you wish the vendor did differently?

    BRING BACK THE ALFRESCO SUMMIT. As a government agency, we can't sponsor someone to go to the Alfresco days which is only one day in a nearby city. We can only justify allowing people to travel when it is a muti-day conference of some sort. At the summit, I learned about new products and services as well as met the customer service people that I deal with online. It is important to develop a relationship with these folks as well as learn about the new products and services coming out.

    If you could start over, what would your organization do differently?

    There isn't much we would do differently. We have taken our time to be as risk adverse as possible and we have been rewarded with a pleasant experience with Alfresco.

    Service & support - overall comment

    Customer service and support is the best I have experience at and outside of work. The se guys are vested with our success and work VERY hard. Alfresco has built a great team, keep them as they make a HUGE difference. I am going to keep it short, but I could easily right an multi page essay on why customer service and support is aswesome.

    Integration & Deployment - Overall comment

    I learned what I needed to know from my trainers. Take the training class or you have nobody to blame when you have problems.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(13)
3.6

Ability to understand your organization's needs

(13)
3.8

Timely and complete response to product questions

(13)
3.6

Pricing and contract flexibility (pricing and terms)

(13)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(14)
4.0

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(12)
3.3

Ease of integration using standard APIs and tools

(11)
3.8

Quality and availability of end-user training

(12)
3.4

Ease of deployment

(13)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(14)
3.9

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(13)
4.1

Quality of technical support

(13)
4.0

Quality of peer user community

(10)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(14)
4.1
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Application Lead

System Administrator

Development/Integration

Business Analyst

Executive Sponsor

Analytics Team Leader

End User Support Manager

Functional Assessment

Technical Assessment

Technical assessment

User Training

Vendor/Product Selection

Business Analysts

Data Steward

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Improve business process agility

Improve business process outcomes

Create internal/operational efficiencies

Drive innovation

Cost management

Improve compliance & risk management

Reduce time to market

Drive revenue growth

Improve compliance and risk management

Improve customer relations/service

Enhance decision making

Improve supplier or partner relationships

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Breadth of services

Strong user community

Product roadmap and future vision

Strong customer focus

Financial/organizational viability

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

EMEA