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3.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on Alfresco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Alfresco One - Enterprise

    Implementation was easy

    Overall Comment

    Alfresco is a good product with an easy learning curve.

    What one piece of advice would you give other prospective customers?

    Provide more clarity on business requirements. It appears that they say yes for everything and later on when details come in, they seem to have not understood.

    What do you like most about the product or service?

    easy to use.

    What do you dislike most about the product?

    None.

    What one thing do you wish the vendor did differently?

    Engage early on before committing.

    If you could start over, what would your organization do differently?

    Engage Alfresco early.

    Service & support - overall comment

    Support needs to be little more quick.


  • 3 out of 5.0, Reviewed

    Product(s): Alfresco One - Enterprise

    Alfresco - Difficult to install/Configure, but easy to use in production

    Overall Comment

    Installation and proper configuration has been difficult to ensure stability and performance of the product. Recommend using Alresco or third party partner to aid in installation.

    What one piece of advice would you give other prospective customers?

    Engage with Alfresco and/or third party resources to properly install and configure their ECM.

    What do you like most about the product or service?

    Once properly installed, customer programming using the industry-standard CMIS API is very useful.

    What do you dislike most about the product?

    SOLR indexing and filing actions can be convoluted to implement properly.

    What one thing do you wish the vendor did differently?

    Third party support has been relatively ineffective and at times, counter-productive. We have definitely not seen a value add with Alfresco's primary consulting partners. Alfresco needs to better train and vet their third party support.

    If you could start over, what would your organization do differently?

    Engage installation/configuration services earlier in the process.

    Integration & Deployment - Overall comment

    While allowing greater flexibility, CMIS API development does take time and an understanding of the API for a unique skillset.


  • 3 out of 5.0, Reviewed

    Product(s): Other...

    Implementation was not so easy in a multilingual and multicultural environment.

    Overall Comment

    Good product; however first line support was as reactive as expected for an IT company.

    What one piece of advice would you give other prospective customers?

    Keep Simple and try to avoid customization.

    What do you dislike most about the product?

    Complex arborescence, need to train a lot to get expertise on the product.

    What one thing do you wish the vendor did differently?

    Improve support.

    If you could start over, what would your organization do differently?

    We will develop our own application from scratch.

    Service & support - overall comment

    First line support.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.3

Ability to understand your organization's needs

(3)
3.3

Timely and complete response to product questions

(3)
2.7

Pricing and contract flexibility (pricing and terms)

(3)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.0

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(3)
3.3

Ease of deployment

(3)
3.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
2.7

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(3)
3.3

Quality of technical support

(3)
3.7

Quality of peer user community

(3)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
3.7
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Executive Sponsor

Technical Assessment

Analytics Team Leader

Business Analysts

Vendor/Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process agility

Improve compliance and risk management

Cost management

Drive innovation

Improve business process outcomes


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA