4 out of 5.0, Reviewed Mar 20, 2016
Service / Support has been excellent. Technical knowledge of product well demonstrated by EMC. Hardware is owned by EMC and managed as part of the services.
Review overall archive, deletion policiy and costs, with the aim of reducing the amount of content stored in a managed service to minimum required. Over time this will reduce the work and cost of exiting the service.
Stable, Reliable, Responsive and no support issues to manage.
Provide more flexibility about self-help to manage archival and deletion of content.
Less customization - Looked for simpler upgrade path, consider hosted off premise.
Overal effective for the current version.
4 out of 5.0, Reviewed Mar 18, 2016
Navigating EMC can be challenging at best; however, when we were reassigned to a sales representative focused on utilities, our vendor relationship improved. We love the product - it meets our complex records management needs but we are concerned about its future. With a looming Dell acquisition, will Documentum keep pace with ECM changes. How will it work with Office 365? Will Webtop be discontinued? Internally, we fight our own battles mandating Documentum as our users are beginning to demand SharePoint for the collaboration features Documentum doesn't offer. Our challenges in the next year will defining how we can meet users' needs while meeting the needs of our legal and governence records management teams. We also struggle to keep up with our enterprise demands - Documentum requires specific browsers, JRE, and operating systems - while our other systems have different requirements.
Before purchasing this, fully understand the total cost of ownership of this product. Licensing, servers, and technical salaries make this an expensive choice.
The records management functionality is top of the line.
It's not agile enough to keep up with changing Windows versions, JRE updates, and browser changes. Keeping up with patches and upgrades is exhausting.
Keep us better informed the future roadmap of the product.
When Documentum was purchased, the team had not completed a true records / content inventory. There are times I feel we bought the bulldozer and in reality, we may have been able to get by with a shovel. The team should have consider the technical talent required to support this application and the our salary limitations. It's difficult to find talented technical support willing to accept our salaries.
I would like to see more collaboration interfaces.
There support is good.
It requires consultants if you do not have highly qualified staff in place.