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4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on EMC but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): EMC Managed services OnDemand

    Stable reliable managed service.

    Overall Comment

    Service / Support has been excellent. Technical knowledge of product well demonstrated by EMC. Hardware is owned by EMC and managed as part of the services.

    What one piece of advice would you give other prospective customers?

    Review overall archive, deletion policiy and costs, with the aim of reducing the amount of content stored in a managed service to minimum required. Over time this will reduce the work and cost of exiting the service.

    What do you like most about the product or service?

    Stable, Reliable, Responsive and no support issues to manage.

    What one thing do you wish the vendor did differently?

    Provide more flexibility about self-help to manage archival and deletion of content.

    If you could start over, what would your organization do differently?

    Less customization - Looked for simpler upgrade path, consider hosted off premise.

    Product capabilities - overall comment

    Overal effective for the current version.


  • 4 out of 5.0, Reviewed

    Product(s): EMC Documentum

    Meets Records Needs; System Requirements are a Burden

    Overall Comment

    Navigating EMC can be challenging at best; however, when we were reassigned to a sales representative focused on utilities, our vendor relationship improved. We love the product - it meets our complex records management needs but we are concerned about its future. With a looming Dell acquisition, will Documentum keep pace with ECM changes. How will it work with Office 365? Will Webtop be discontinued? Internally, we fight our own battles mandating Documentum as our users are beginning to demand SharePoint for the collaboration features Documentum doesn't offer. Our challenges in the next year will defining how we can meet users' needs while meeting the needs of our legal and governence records management teams. We also struggle to keep up with our enterprise demands - Documentum requires specific browsers, JRE, and operating systems - while our other systems have different requirements.

    What one piece of advice would you give other prospective customers?

    Before purchasing this, fully understand the total cost of ownership of this product. Licensing, servers, and technical salaries make this an expensive choice.

    What do you like most about the product or service?

    The records management functionality is top of the line.

    What do you dislike most about the product?

    It's not agile enough to keep up with changing Windows versions, JRE updates, and browser changes. Keeping up with patches and upgrades is exhausting.

    What one thing do you wish the vendor did differently?

    Keep us better informed the future roadmap of the product.

    If you could start over, what would your organization do differently?

    When Documentum was purchased, the team had not completed a true records / content inventory. There are times I feel we bought the bulldozer and in reality, we may have been able to get by with a shovel. The team should have consider the technical talent required to support this application and the our salary limitations. It's difficult to find talented technical support willing to accept our salaries.

    Product capabilities - overall comment

    I would like to see more collaboration interfaces.

    Service & support - overall comment

    There support is good.

    Integration & Deployment - Overall comment

    It requires consultants if you do not have highly qualified staff in place.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(2)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
4.5

Quality of technical support

(2)
4.0

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Business Analysts

Data Steward

Technical Assessment

User Training

Vendor Management


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve compliance and risk management

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America