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4.1 out of 5.0 (7 ratings)

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We have aggregated ratings data on EMC but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): EMC Managed services OnDemand

    Their legacy conversion tool was very effective.

    Overall Comment

    Great partners to work with; know what they do.

    What one piece of advice would you give other prospective customers?

    Spend enough time to review and consider all options in the SOW.

    What do you like most about the product or service?

    Relaiable product/tool for legacy platform conversion; supported by reliable and knowledgeble people whoe knows what they do.

    What do you dislike most about the product?

    None

    What one thing do you wish the vendor did differently?

    establish exit language more clearly in the SOW

    If you could start over, what would your organization do differently?

    establish exit language more clearly in the SOW


  • 3 out of 5.0, Reviewed

    Product(s): EMC Documentum

    Beware of over utilizing D2

    Overall Comment

    We implemented the D2 Application framework which turns out to be still maturing.

    What one piece of advice would you give other prospective customers?

    Engage 3rd party service providers who have a true delivery capability instead of staff augmentation

    What do you like most about the product or service?

    web based.

    What do you dislike most about the product?

    Performance can be better

    What one thing do you wish the vendor did differently?

    Share how far one can stretch D2. We should have included them in the FIT GAP evaluation

    If you could start over, what would your organization do differently?

    Critically evaluate D2 and seriously consider Alfresco and other products like McLaren Fusion.

    Service & support - overall comment

    Recommend the DSE model


  • 5 out of 5.0, Reviewed

    Product(s): EMC Documentum

    Upgrade went well

    Overall Comment

    the upgrade went smooth.

    What one piece of advice would you give other prospective customers?

    plan ahed and implement

    What do you like most about the product or service?

    punctuality

    What one thing do you wish the vendor did differently?

    plan and implement

    If you could start over, what would your organization do differently?

    we plan well ahead


  • 4 out of 5.0, Reviewed

    Product(s): EMC Documentum

    Successful implementation, 5 years no improvements

    Overall Comment

    The implementation was successful, the software worked as expected except for a huge issue which we came upon which the vendor could only resolve after a few months. For the past few years the product has been working fine, but the features, functionality and interfece did not change since then, we had envisioned that there would be more enhancements every year.

    What one piece of advice would you give other prospective customers?

    Evaluate the product more and maybe the advanced features which it provides are not useful, the newer cloud option has a nicer interface and better support and enhancements roadmap.

    What one thing do you wish the vendor did differently?

    The vendor could have checked with us on a half yearly basis to see what enhancements and changes they can include in their new releases. They could have also taken into account our future infrastructure requirements.

    If you could start over, what would your organization do differently?

    We would have taken more care in analyzing and agreeing on the infrastructure, discussed the prodcut roadmap for the next few years to foresee any new enhanceents we needed.


  • 4 out of 5.0, Reviewed

    Product(s): EMC Managed services OnDemand

    Stable reliable managed service.

    Overall Comment

    Service / Support has been excellent. Technical knowledge of product well demonstrated by EMC. Hardware is owned by EMC and managed as part of the services.

    What one piece of advice would you give other prospective customers?

    Review overall archive, deletion policiy and costs, with the aim of reducing the amount of content stored in a managed service to minimum required. Over time this will reduce the work and cost of exiting the service.

    What do you like most about the product or service?

    Stable, Reliable, Responsive and no support issues to manage.

    What one thing do you wish the vendor did differently?

    Provide more flexibility about self-help to manage archival and deletion of content.

    If you could start over, what would your organization do differently?

    Less customization - Looked for simpler upgrade path, consider hosted off premise.

    Product capabilities - overall comment

    Overal effective for the current version.


  • 4 out of 5.0, Reviewed

    Product(s): EMC Documentum

    Meets Records Needs; System Requirements are a Burden

    Overall Comment

    Navigating EMC can be challenging at best; however, when we were reassigned to a sales representative focused on utilities, our vendor relationship improved. We love the product - it meets our complex records management needs but we are concerned about its future. With a looming Dell acquisition, will Documentum keep pace with ECM changes. How will it work with Office 365? Will Webtop be discontinued? Internally, we fight our own battles mandating Documentum as our users are beginning to demand SharePoint for the collaboration features Documentum doesn't offer. Our challenges in the next year will defining how we can meet users' needs while meeting the needs of our legal and governence records management teams. We also struggle to keep up with our enterprise demands - Documentum requires specific browsers, JRE, and operating systems - while our other systems have different requirements.

    What one piece of advice would you give other prospective customers?

    Before purchasing this, fully understand the total cost of ownership of this product. Licensing, servers, and technical salaries make this an expensive choice.

    What do you like most about the product or service?

    The records management functionality is top of the line.

    What do you dislike most about the product?

    It's not agile enough to keep up with changing Windows versions, JRE updates, and browser changes. Keeping up with patches and upgrades is exhausting.

    What one thing do you wish the vendor did differently?

    Keep us better informed the future roadmap of the product.

    If you could start over, what would your organization do differently?

    When Documentum was purchased, the team had not completed a true records / content inventory. There are times I feel we bought the bulldozer and in reality, we may have been able to get by with a shovel. The team should have consider the technical talent required to support this application and the our salary limitations. It's difficult to find talented technical support willing to accept our salaries.

    Product capabilities - overall comment

    I would like to see more collaboration interfaces.

    Service & support - overall comment

    There support is good.

    Integration & Deployment - Overall comment

    It requires consultants if you do not have highly qualified staff in place.


  • 4 out of 5.0, Reviewed

    Product(s): EMC Captiva Capture

    The EMC Captiva product managers have architected

    Overall Comment

    Overall, the product performance is better in the 7.1 version than previous. The product managers have been engaged and shared many insights to the new versions and roadmaps. They are actively listening to their customers.

    What one piece of advice would you give other prospective customers?

    Make sure that you understand your business drivers in order to compare like products. Keep your eye on the product features as the EMC/ECD division is heavily investing in the Captiva Capture products with Project Horizon. It's especially exciting for small businesses. IBM is heavily investing in their core support model and integrating all their applications around that central focus. Kofax/Lexmark is focused on the target areas for common business problems as "quick wins", which you can buy upfront. Make sure you understand the investment in ECM technology and look forward. You need to understand your ROI business models to compare products.

    What do you like most about the product or service?

    The EMC Captiva product has improved performance and scalability in 7.1. The purchasing model for the EMC Captiva Real-Time Server includes the mobile SDK. This pricing model allows for competitive advantage.

    What one thing do you wish the vendor did differently?

    The EMC/Dell Conference is heavily invested in Dell technologies. The EMC/ECD division needs more focus.

    If you could start over, what would your organization do differently?

    The Enterprise Content Management industry has really advanced. I would look to integrate more solutions in our corporate environment to take advantage of the ECM technology integration capabilities: case management, document management & collaboration, integration to Unified Communications, and WCM integration.

    Service & support - overall comment

    EMC Captiva Service & Support has improved in the last few years. We have had the ability to continue to move our questions to the engineers faster for quicker results. This improves the ability to use the product to deliver our projects on time.

    Integration & Deployment - Overall comment

    The EMC Captiva Upgrade from 6.5 to 7.1 (which included an entirely new environment) took us 6-9 months. I was hoping for a 3-6 month project. The difficulty was in licensing (for the server licenses) and also in the check module which required connecting to a 3rd party outside of EMC.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
3.7

Ability to understand your organization's needs

(7)
4.3

Timely and complete response to product questions

(7)
4.4

Pricing and contract flexibility (pricing and terms)

(7)
3.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.1

How long did your deployment take?

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
4.1

Ease of integration using standard APIs and tools

(6)
4.2

Quality and availability of end-user training

(6)
3.5

Ease of deployment

(7)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.3

Did you purchase a support package from the vendor?

Yes

I’m unsure


Timeliness of vendor's response

(7)
4.3

Quality of technical support

(7)
4.1

Quality of peer user community

(6)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.4
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Implementation, Maintenance or other IT support

System Administrator

Vendor Management

Analytics Team Leader

Business Analysts

Data Steward

Development/Integration

End User Support Manager

Technical Assessment

Technical assessment

User Training

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Cost management

Improve business process outcomes

Reduce time to market

Improve business process agility

Improve compliance & risk management

Improve compliance and risk management

Improve customer relations/service

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Pre-existing relationships

Product roadmap and future vision

Strong services expertise

Breadth of services

Financial/organizational viability

Overall cost

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa