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enterprise-content-management hpe All Markets > Enterprise Content Management

Hewlett Packard Enterprise

2.0 out of 5.0 (1 ratings)

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  • 2 out of 5.0, Reviewed

    Product(s): HP Records Manager

    Implementation was painful, lot of promised features difficult to implement.

    Overall Comment

    Not satisfied with the level of implementation.

    What one piece of advice would you give other prospective customers?

    Make sure that hp shows you the proof of concept before signing the contract. A lot features that were promised were missing, one example was the docusign integration that was promised. hp didn't seem to have any previous implementation experience of it and actually our organization was the first one to implement this and it was difficult to go through it.

    What do you like most about the product or service?

    Tags work great, product is nice.

    What do you dislike most about the product?

    Implementation process was slow and not as promised.

    What one thing do you wish the vendor did differently?

    Delivered on time and as promised

    If you could start over, what would your organization do differently?

    Ask hp for a good project manager to be assigned to our projects.

    Product capabilities - overall comment

    Product is capable but hp doesn't know how to implement it.

    Integration & Deployment - Overall comment

    Implementation was a disaster.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
2.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
1.0

How long did your deployment take?

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
1.0

Ease of integration using standard APIs and tools

(1)
1.0

Quality and availability of end-user training

(1)
2.0

Ease of deployment

(1)
1.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
2.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
2.0

Quality of technical support

(1)
2.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Analytics Team Leader

Data Steward

Development/Integration


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Other...


In which region(s) did your deployment take place?

North America