4 out of 5.0, Reviewed Dec 2, 2016
Professional Services are great until you get to the "last mile". Technical Support is above average with occasional long hold times and occasional tech that is still learning the product. Of all the applications I've supported, OnBase is one of the most reliable. We've had no unplanned outages. The product is continuously improved and they're responsive to suggestions from their customers.
Unity Forms are not all they're cracked up to be. Due to the way their documentation is written I can't imagine anyone implementing this on their own. There is plenty of documentation but it is lacking in many ways regarding system implemenation, focusing instead on reference material.
Ease of use, stability and customer support.
Long hold times, no hot patching for fixes (full upgrade is the only option), occasional support tech that is still learning the product and floundering during support calls.
Provide better installation and integration guides.
More involvement of Sysadmin during Hyland Professional Team installation. Sysadmin training in Microsoft Internet Information Services. Sysadmin training in Microsoft SQL administrtation.
4 out of 5.0, Reviewed Nov 18, 2016
OWrks but seems expensive for talent pools
Dont host internally
Scalable and feature rich
Cost of resources
Vet more partners
2 out of 5.0, Reviewed Nov 9, 2016
The product is complicated to implement, and once setup is quite fragile to configuration changes breaking other functionality. New versions have broken existing implementations. The licensing model is very complex and draconian. Implementation of the licensing controls inhibits experimentation and actually discourages greater use of the application - they are also a performance limiter on the application. We have had lots of problems with license code inhibiting legitimate and fully licensed use of the product because they didn't work properly. Once a solution is implemented it can work well and generally speaking users are favourable toward the product, but getting there is hugely time consuming and problematic - even working with a partner who has done it many times before. Even though there is good feedback from users, there are also known bugs with no known fixes - particularly around the Office integration. Once you have a successful implementation you will be loathe to change anything for fear of it breaking. Also beware of the requirement to keep your employees working on OnBase certified. There is nothing particularly special about their APIs and they are easy to use, but they insist on requiring recertification regularly - seems to be just a money making play.
Really think hard about why you are choosing this product over the alternatives. There are better fully commercial alternatives and also better open-source alternatives. Look at Alfresco.
User feedback once implemented is reasonably good.
Licensing, complexity, bugs.
More transparency over licensing. Simpler licensing. Licensing that encourages use of the application rather than inhibits it. I have not come across any customers who like the licensing models. They are not turning their customers into advocates for the software.
We would not work with the same partner, we would probably choose an open-source alternative - with commercial support - with a better user community and a more open approach to development on the platform. Such as Alfresco. And do the development in-house.
5 out of 5.0, Reviewed Oct 18, 2016
Very versitile platform for both imaging/content management and custom workflows.
Plan for at least a part-time resource (we employ a fulltime technical resource) to own OnBase administration and workflow development tasks.
The flexibility of the platform.
Would like to see more functionality made available through the browser interface rather than the unity client.
No unfulfilled wishes. Hyland is a very good vendor and partner to us.
If we were starting today, we'd give serious consideration to Hyland's cloud-hosted solution.
Service team is very responsive and knowledgable. We also make use of their professional services team for some complex workflow development and have had positive experiences with that team as well.
5 out of 5.0, Reviewed Oct 18, 2016
It's a very robust product with lots of possibilities.
Start simple and small.
The robustness of the platform
Created a more intuitive, user friendly UI
We created too many categories & subcategories- we should have simplified our implementation.
Hyland makes themselves available when we need them and are open to working with us to create customizations.
4 out of 5.0, Reviewed Jun 14, 2016
The actual company provides great service and product. However, being that our organization purchased it through a VAR, it has created lags in leveraging the products full capability.
If you will be using the database as your main repository, keep in mind the taxonomy of the data and attempt to forecast future growth strategy.
Use of VAR.
Not have VAR's.
Attempt to procure the product directly from product creator.
The VAR (Fiserv) we purchased product through does not know the technical aspects as one should expect.
3 out of 5.0, Reviewed May 12, 2016
Cost seems high for the value we are getting (Some of this is based on our limited scope.)
It is tailored for AP.
Had more vision.
Look closer at KnowledgeLake.
5 out of 5.0, Reviewed Dec 1, 2015
Overall the software, vendor and support community have lived up to the high expectations set at the start of the project. We have not only created a completely electronic lending process with 100% adoption we have been gaining insight into the incredible amount of features that could help us in so many ways. We are looking to not just maintain what we have done but devote resources to expand throughout the business.
Solid stable core software with a very active support community.
More in depth knowledge of how to implement one of their modules.
Organize our document types differently based on what we have learned over the past year.