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4.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on Hyland but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): OnBase

    VAR has created lags in leveraging the product's full benefits.

    Overall Comment

    The actual company provides great service and product. However, being that our organization purchased it through a VAR, it has created lags in leveraging the products full capability.

    What one piece of advice would you give other prospective customers?

    If you will be using the database as your main repository, keep in mind the taxonomy of the data and attempt to forecast future growth strategy.

    What do you like most about the product or service?

    Customization.

    What do you dislike most about the product?

    Use of VAR.

    What one thing do you wish the vendor did differently?

    Not have VAR's.

    If you could start over, what would your organization do differently?

    Attempt to procure the product directly from product creator.

    Service & support - overall comment

    The VAR (Fiserv) we purchased product through does not know the technical aspects as one should expect.


  • 3 out of 5.0, Reviewed

    Product(s): OnBase

    OK product but old school design with limited flexibility

    Overall Comment

    Cost seems high for the value we are getting (Some of this is based on our limited scope.)

    What do you like most about the product or service?

    It is tailored for AP.

    What do you dislike most about the product?

    Not flexible.

    What one thing do you wish the vendor did differently?

    Had more vision.

    If you could start over, what would your organization do differently?

    Look closer at KnowledgeLake.


  • 5 out of 5.0, Reviewed

    Product(s): OnBase

    Used Onbase to create an Electronic Lending process

    Overall Comment

    Overall the software, vendor and support community have lived up to the high expectations set at the start of the project. We have not only created a completely electronic lending process with 100% adoption we have been gaining insight into the incredible amount of features that could help us in so many ways. We are looking to not just maintain what we have done but devote resources to expand throughout the business.

    What do you like most about the product or service?

    Solid stable core software with a very active support community.

    What one thing do you wish the vendor did differently?

    More in depth knowledge of how to implement one of their modules.

    If you could start over, what would your organization do differently?

    Organize our document types differently based on what we have learned over the past year.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.3

Ability to understand your organization's needs

(3)
3.0

Timely and complete response to product questions

(3)
3.3

Pricing and contract flexibility (pricing and terms)

(3)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.3

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.3

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(3)
3.3

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.3

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(3)
3.7

Quality of technical support

(3)
3.7

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
3.7
Section
1

Additional Context

What was the nature of your involvement?

Business Analysts

Implementation, Maintenance or other IT support

Application Lead

Development/Integration

Functional Assessment

Technical Assessment

User Training

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service?

Improve business process agility

Improve compliance and risk management

Create internal/operational efficiencies

Improve business process outcomes

Improve customer relations/service


What were the key factors that drove your decision?

Breadth of services

Financial/organizational viability

Pre-existing relationships

Strong consulting partnership

Strong services expertise

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America