4 out of 5.0 (13 ratings)
13 Verified Reviews

OnBase

Implementation was smooth, but upgrade path was a challenge

Upgrades were tricky

OnBase

OnBase Outcome Based Solutions streamlines Financial Aid and Graduate Admissions processes

It moved us from a completely paper based process for Financial Aid and Graduate Admissions where folders were literally passed from one person to another or from department to department for reviews and decisons, to fully electronic documents and workflows using a single interface. Hyland outcome based soltuion provided a relativly quick path with some ability to modifiy the solution to meet our unique business processess. The most challenging aspect was, and continues to be, the lack of a verison of the Unity Client for the Machintosh enviornment, resulting was the requirement for University developers to rewrite OnBase code for the Graduate Admissions Outcome Based Soltuion to make it work in the OnBase Web Client.

OnBase

Implementation was easy but needed but took longer than anticipated

Defining the requirements and getting buy in from internal groups for the right was a challenge. While OnBase had an existing relationship with the business there was no relationship with IT. Getting business to understand storage planning and architecture and the the for compatibility with existing SSO took a lot of education. Working with OnBase as a vendor however was easy. They provided the support necessary to make us successful.

OnBase

Struggled through initial implementation with positive go live/post go live reception

Our overall experience during this implementation was mixed. The intial resources sent to assist us with the implementation were farily new and experienced with the product. This lead to what proved to be some poor design choices that we were forced to redesign. We also experienced that during this time it was difficult to receive assistance from the vendor. This could have been improved through some direct communcation to allow us to fully explain what we needed to accomplish. The end result after go-live was overall very satisfactory and we received positive feedback from the end user community.

OnBase

Stable, Reliable Document Management but not recommended without purchasing support

Professional Services are great until you get to the "last mile". Technical Support is above average with occasional long hold times and occasional tech that is still learning the product. Of all the applications I've supported, OnBase is one of the most reliable. We've had no unplanned outages. The product is continuously improved and they're responsive to suggestions from their customers.

OnBase

works well but requires significant investment

OWrks but seems expensive for talent pools

OnBase

OnBase can be very customized, but requires developers to write custom scripts

As OnBase was implemented here long before I joined, I am unsure what it would have been like before -- however, in the past couple of years, I have been involved in projects where I have seen how we are helping our users be more efficient in their jobs and able to process more on a daily basis. Overall, I think OnBase has greatly helped our company organization and allowed us enough flexibility to customize it to our needs.

OnBase

Be prepared for pain along the way and complicated licensing with escalating costs

The product is complicated to implement, and once setup is quite fragile to configuration changes breaking other functionality. New versions have broken existing implementations. The licensing model is very complex and draconian. Implementation of the licensing controls inhibits experimentation and actually discourages greater use of the application - they are also a performance limiter on the application. We have had lots of problems with license code inhibiting legitimate and fully licensed use of the product because they didn't work properly. Once a solution is implemented it can work well and generally speaking users are favourable toward the product, but getting there is hugely time consuming and problematic - even working with a partner who has done it many times before. Even though there is good feedback from users, there are also known bugs with no known fixes - particularly around the Office integration. Once you have a successful implementation you will be loathe to change anything for fear of it breaking. Also beware of the requirement to keep your employees working on OnBase certified. There is nothing particularly special about their APIs and they are easy to use, but they insist on requiring recertification regularly - seems to be just a money making play.

OnBase

Very flexible and robust imaging and workflow platform

Very versitile platform for both imaging/content management and custom workflows.

OnBase

Great platform, not great UI

It's a very robust product with lots of possibilities.