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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): IBM Content Manager OnDemand

    Limited capabilities after ingestion.

    Overall Comment

    Continued support for the vendor’s ODWEK component would have been appreciated.

    What one piece of advice would you give other prospective customers?

    Consider more vendors.

    What do you like most about the product or service?

    Easy to ingest.

    What do you dislike most about the product?

    Can’t change after ingestion.

    What one thing do you wish the vendor did differently?

    Provide ongoing support for components.

    If you could start over, what would your organization do differently?

    Consider more vendors before choosing the product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration


Why did you purchase the software or service?

Improve customer relations/service


What were the key factors that drove your decision?

Pre-existing relationships


In which region(s) did your deployment take place? Multiple responses allowed.

North America