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enterprise-content-management laserfiche All Markets > Enterprise Content Management

Laserfiche

4.4 out of 5.0 (5 ratings)

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We have aggregated ratings data on Laserfiche but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Laserfiche

    Laserfiche has a flexible backend that was easily integrated into our programs & process.

    Overall Comment

    the sale process was great. The implementation team was great. they were very knowledgeable and patient. We had one little minor issue over wording in the contract. After a negotiation process, we came to a compromise that was agreeable to everyone.

    What one piece of advice would you give other prospective customers?

    Test, test, test... before rolling out. Train, Train, Train before rolling out.

    What do you like most about the product or service?

    Laserfiche has a very flexible backend that is easily programmed to and from so we could integrate our programs seamlessly.

    What do you dislike most about the product?

    Licensing. It is a one license per one user. I would prefer concurrent licensing structure.

    What one thing do you wish the vendor did differently?

    our original sale manager left shortly after we signed the contract. This made for some he said she said. They need a better pass down/turnover process.

    If you could start over, what would your organization do differently?

    More testing and training before rolling out.

    Product capabilities - overall comment

    The product can do everything we want it to do and lots more.

    Service & support - overall comment

    the implementation team and the support teams are great and very responsive.

    Integration & Deployment - Overall comment

    it took about 9 months longer than it should have, but that was due to us not LF. We underestimated the time to market with the changes we needed to have programed to LF.


  • 4 out of 5.0, Reviewed

    Product(s): Laserfiche

    Start new don't migrate.

    Overall Comment

    Hard to express frustration of being required to leverage additional licenses to support migration of individual applications.

    What one piece of advice would you give other prospective customers?

    Premier support services.

    If you could start over, what would your organization do differently?

    Would have pushed for a modernization strategy vice leveraging existing legacy services.

    Service & support - overall comment

    Help desk support help but would prefer not to turn it into a sales call.


  • 5 out of 5.0, Reviewed

    Product(s): Laserfiche

    Laserfiche form creation module is extremely valuable and make systems development and systems integration very easy.

    Overall Comment

    Great vendor support. Great functionality very innovative product, easy to implement.

    What one piece of advice would you give other prospective customers?

    Use forms module - don't focus just around scanning and workflow.

    What do you like most about the product or service?

    I like product functionality today - I also like future roadmap for LF product.

    What do you dislike most about the product?

    Licensing model.

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    At start- organize more resources around ECM and Laserfiche implemetation.

    Product capabilities - overall comment

    All modules are perfect especialy forms, I would just improve reporting - but it is on the future product roadmap

    Service & support - overall comment

    Working with UBS our LF var - great support. Also we work directly with LF Support great experience.

    Integration & Deployment - Overall comment

    We have succesfully integrated LF ECM with 21 systems. Some of them are very large systems like Oracle EBS. Great experience.


  • 5 out of 5.0, Reviewed

    Product(s): Laserfiche, Laserfiche Cloud, Laserfiche Connector

    The document management capabilities exceeded our requirements and expectations!

    Overall Comment

    Laserfiche Cloud has been a significant step forward for us. The solution provides excellent document management with important security features and allows more effective collaboration. However, it also automates the filing of key documents using the capture tools and template options, and it will allow us to eventually apply retention schedules to archived content. The Laserfiche Connector is a cost-effective way of integrating Laserfiche Cloud with other SaaS systems. I also want to highlight the Laserfiche team for the excellent implementation support from requirements through training.

    What one piece of advice would you give other prospective customers?

    Definitely, consider this solution.

    What do you like most about the product or service?

    Very user-friendly and intuitive.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Implement this solution sooner.

    Product capabilities - overall comment

    The solution provides excellent document management with important security features and allows more effective collaboration. However, it also automates the filing of key documents using the capture tools and template options, and it will allow us to eventually apply retention schedules to archived content. The Laserfiche Connector is a cost-effective way of integrating Laserfiche Cloud with other SaaS systems.

    Service & support - overall comment

    Support is part of the package and has been very helpful.

    Integration & Deployment - Overall comment

    The Laserfiche project lead did an excellent job of keeping us on track.


  • 4 out of 5.0, Reviewed

    Product(s): Laserfiche

    Simple vanilla implementation, but need support beyond that.

    Overall Comment

    The PS group has done a good job of supporting when they have the time to do so. I appreciate the willingness to work with us, but at times it has been difficult to bring pointed issues to resolution.

    What one piece of advice would you give other prospective customers?

    as for any enterprise software solution, define the solution requirements and goals/objectives and scale/size of utilization intended, and work with vendor (or preferred 3rd party outlet as suggested by vendor) to ensure gaps are identified and resolved prior to implementation.

    What do you like most about the product or service?

    it is quite simple, so not having to deal with complexity due to abundance of detailed features that we just don't need.

    What do you dislike most about the product?

    need more responsiveness in support of our implementation.

    What one thing do you wish the vendor did differently?

    some better documentation regarding multi-threading interfaces into the product and other non-vanilla type items that are common in an enterprise architectural landscape with multiple solutions feeding a document management system as a repository for retention and archival.

    If you could start over, what would your organization do differently?

    would have worked more closely with the vendor in the initial phase to align our requirements with the product capabilities by coordinating that plan with the vendor to identify and solution gaps up front.

    Product capabilities - overall comment

    the product has more capabilities than we require, and it fulfills our requirements completely respect to day-to-day use. The integration component and our challenges is why I rate a 4 instead of a 5.

    Service & support - overall comment

    the needs have been met once response provided and support engine fully engaged in an issue.

    Integration & Deployment - Overall comment

    neutral, because I don't feel that the product out of the box was one that we were able to cleanly integrate with purely by leveraging product documentation.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.8

Ability to understand your organization's needs

(4)
4.5

Timely and complete response to product questions

(5)
4.6

Pricing and contract flexibility (pricing and terms)

(4)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.2

How long did your deployment take?

3 - 6 months (<6)

9 - 12 months (<12)

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.7

Ease of integration using standard APIs and tools

(5)
4.2

Quality and availability of end-user training

(3)
4.7

Ease of deployment

(4)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.6

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(4)
5.0

Quality of technical support

(5)
4.8

Quality of peer user community

(4)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.4
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

System Administrator

Technical assessment

Vendor Management

Vendor/Product Selection

Analytics Team Leader

Application Lead

Development/Integration

End User Computing Stakeholder

End User Support Manager

Executive Sponsor

Functional Assessment

User Training

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service

Cost management

Drive revenue growth

Improve compliance & risk management

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Strong consulting partnership

Strong customer focus

Strong user community

Breadth of services

Financial/organizational viability

Pre-existing relationships

Product roadmap and future vision

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America