4.3 out of 5 (10 Ratings)
Apr 6, 2017
Laserfiche has been a strong partner since our relationship began. They are quick to offer solutions and respond to challenges in our implementation.
Feb 21, 2017
We have been very satisfied with Laserfiche and the support we have received from them in implementing our paperless document retrieval system for our SPED and other ISD departmanet implementations. They have been supportive and very willing to work with us on a very complex and involved system-wide implementation.
Feb 20, 2017
The vendor has great support and a robust user community. There are several VARs that can assist and supply value added resources for your first implementation. This is not a "niche" software decision where support and assistance is expensive and not timely - our experience has been quite the opposite. We were able to automate our entire AR process within a 3 month timeframe (from thought conception to delivery).
Feb 15, 2017
Very easy and user friendly
Jan 30, 2017
The Laserfiche document management system is an excellent tool for meeting record retention policy as it has the capability of being configured to meet individual policy guidelines for a variety of document types. The tool is also capable of workflow management that is not overly complicated to utilize, but still requires training to enable development activities. From an ease of user perspective, the tool is not as easy to use when compared to other file management systems. However, its record retention capabilities exceed that requirement.
Sep 22, 2016
the sale process was great. The implementation team was great. they were very knowledgeable and patient. We had one little minor issue over wording in the contract. After a negotiation process, we came to a compromise that was agreeable to everyone.
Aug 16, 2016
Hard to express frustration of being required to leverage additional licenses to support migration of individual applications.
Jul 8, 2016
Great vendor support. Great functionality very innovative product, easy to implement.
Jun 23, 2016
Laserfiche Cloud has been a significant step forward for us. The solution provides excellent document management with important security features and allows more effective collaboration. However, it also automates the filing of key documents using the capture tools and template options, and it will allow us to eventually apply retention schedules to archived content. The Laserfiche Connector is a cost-effective way of integrating Laserfiche Cloud with other SaaS systems. I also want to highlight the Laserfiche team for the excellent implementation support from requirements through training.
Jun 21, 2016
The PS group has done a good job of supporting when they have the time to do so. I appreciate the willingness to work with us, but at times it has been difficult to bring pointed issues to resolution.