4 out of 5.0, Reviewed Sep 22, 2016
the sale process was great. The implementation team was great. they were very knowledgeable and patient. We had one little minor issue over wording in the contract. After a negotiation process, we came to a compromise that was agreeable to everyone.
Test, test, test... before rolling out. Train, Train, Train before rolling out.
Laserfiche has a very flexible backend that is easily programmed to and from so we could integrate our programs seamlessly.
Licensing. It is a one license per one user. I would prefer concurrent licensing structure.
our original sale manager left shortly after we signed the contract. This made for some he said she said. They need a better pass down/turnover process.
More testing and training before rolling out.
The product can do everything we want it to do and lots more.
the implementation team and the support teams are great and very responsive.
it took about 9 months longer than it should have, but that was due to us not LF. We underestimated the time to market with the changes we needed to have programed to LF.
4 out of 5.0, Reviewed Aug 16, 2016
Hard to express frustration of being required to leverage additional licenses to support migration of individual applications.
Premier support services.
Would have pushed for a modernization strategy vice leveraging existing legacy services.
Help desk support help but would prefer not to turn it into a sales call.
5 out of 5.0, Reviewed Jul 8, 2016
Great vendor support. Great functionality very innovative product, easy to implement.
Use forms module - don't focus just around scanning and workflow.
I like product functionality today - I also like future roadmap for LF product.
At start- organize more resources around ECM and Laserfiche implemetation.
All modules are perfect especialy forms, I would just improve reporting - but it is on the future product roadmap
Working with UBS our LF var - great support. Also we work directly with LF Support great experience.
We have succesfully integrated LF ECM with 21 systems. Some of them are very large systems like Oracle EBS. Great experience.
5 out of 5.0, Reviewed Jun 23, 2016
Laserfiche Cloud has been a significant step forward for us. The solution provides excellent document management with important security features and allows more effective collaboration. However, it also automates the filing of key documents using the capture tools and template options, and it will allow us to eventually apply retention schedules to archived content. The Laserfiche Connector is a cost-effective way of integrating Laserfiche Cloud with other SaaS systems. I also want to highlight the Laserfiche team for the excellent implementation support from requirements through training.
Definitely, consider this solution.
Very user-friendly and intuitive.
Implement this solution sooner.
The solution provides excellent document management with important security features and allows more effective collaboration. However, it also automates the filing of key documents using the capture tools and template options, and it will allow us to eventually apply retention schedules to archived content. The Laserfiche Connector is a cost-effective way of integrating Laserfiche Cloud with other SaaS systems.
Support is part of the package and has been very helpful.
The Laserfiche project lead did an excellent job of keeping us on track.
4 out of 5.0, Reviewed Jun 21, 2016
The PS group has done a good job of supporting when they have the time to do so. I appreciate the willingness to work with us, but at times it has been difficult to bring pointed issues to resolution.
as for any enterprise software solution, define the solution requirements and goals/objectives and scale/size of utilization intended, and work with vendor (or preferred 3rd party outlet as suggested by vendor) to ensure gaps are identified and resolved prior to implementation.
it is quite simple, so not having to deal with complexity due to abundance of detailed features that we just don't need.
need more responsiveness in support of our implementation.
some better documentation regarding multi-threading interfaces into the product and other non-vanilla type items that are common in an enterprise architectural landscape with multiple solutions feeding a document management system as a repository for retention and archival.
would have worked more closely with the vendor in the initial phase to align our requirements with the product capabilities by coordinating that plan with the vendor to identify and solution gaps up front.
the product has more capabilities than we require, and it fulfills our requirements completely respect to day-to-day use. The integration component and our challenges is why I rate a 4 instead of a 5.
the needs have been met once response provided and support engine fully engaged in an issue.
neutral, because I don't feel that the product out of the box was one that we were able to cleanly integrate with purely by leveraging product documentation.