3 out of 5.0, Reviewed Nov 15, 2016
Not a smooth ride. Multiple PM changes. Not always willing to work with customer
Due diligence is critical
Data not secure at rest. Interface with ERP not available
Great product, but vendor is not easy to work with. Need to manage the vendor too much.
Vendor management from the start.
4 out of 5.0, Reviewed Apr 29, 2016
Implementation went well. Early use is proving to be very successful.
Ease of use and support.
I would prefer one account rep. for all of our different needs.
4 out of 5.0, Reviewed Feb 23, 2016
Waiting to see how the change to Lexmark is going to affect our experience, so far so good.
Recurit team members that have a high customer service focus.
Gets data from "static" documents and puts it into a database that we can then leverage not only for business processing but also analytics.