Dec 7, 2016
My experience started after the selection of the partner/platform, justification, and 1 month before go-live. The professional services team was fairly inexperienced. There was one experienced person who became the go-to for many tasks and thus resulted in a less than optimal execution. The partner organization has always done the right thing when failures happened, but I would have liked to see fewer failures.
Dec 6, 2016
Vendor was unable to deliver product in timely manner, nor as advertised.
Dec 2, 2016
I like perceptive concept more than ImageNow - it was hard to see attachments and now it's greate!
Nov 15, 2016
Not a smooth ride. Multiple PM changes. Not always willing to work with customer
Aug 29, 2016
Very good product, a lot of ownership changes make navigation of support difficult at times. Overseas development presents some challenges for engineering support. Very fast and efficient product for document processing and OCR.
Apr 29, 2016
Implementation went well. Early use is proving to be very successful.
Feb 23, 2016
Waiting to see how the change to Lexmark is going to affect our experience, so far so good.