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3.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on Lexmark but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Lexmark ECM

    Implementation was choppy

    Overall Comment

    Not a smooth ride. Multiple PM changes. Not always willing to work with customer

    What one piece of advice would you give other prospective customers?

    Due diligence is critical

    What do you like most about the product or service?

    Great functionality

    What do you dislike most about the product?

    Data not secure at rest. Interface with ERP not available

    What one thing do you wish the vendor did differently?

    Great product, but vendor is not easy to work with. Need to manage the vendor too much.

    If you could start over, what would your organization do differently?

    Vendor management from the start.


  • 4 out of 5.0, Reviewed

    Product(s): Lexmark ECM

    Lexmark Content Implementation.

    Overall Comment

    Implementation went well. Early use is proving to be very successful.

    What do you like most about the product or service?

    Ease of use and support.

    What one thing do you wish the vendor did differently?

    I would prefer one account rep. for all of our different needs.


  • 4 out of 5.0, Reviewed

    Product(s): Lexmark ECM

    Solid product that does what is advertised, waiting to push it to its limits.

    Overall Comment

    Waiting to see how the change to Lexmark is going to affect our experience, so far so good.

    What one piece of advice would you give other prospective customers?

    Recurit team members that have a high customer service focus.

    What do you like most about the product or service?

    Gets data from "static" documents and puts it into a database that we can then leverage not only for business processing but also analytics.

    If you could start over, what would your organization do differently?

    Nothing.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.7

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.3

How long did your deployment take?

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(2)
2.5

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(3)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.7

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(3)
4.0

Quality of technical support

(3)
4.0

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Analytics Team Leader

Executive Sponsor

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Enhance decision making


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America