3.5 out of 5 (12 Ratings)

12 Verified Reviews

Lexmark ECM

Great if you can afford it!

The product is overly complex and you have to keep buying new modules that are very expensive to get what you need. The product roadmap is not clear and the next few years as they work to move about from the toolbar that sits on your client workstation and java plug-in dependency - the transition will present usability challenges for the campus. The original reason they bought the product was so they could do their own integrations using Learn Mode with application plants with Peoplesoft but they are moving away from that to something that now would require a developer who is in short supply. So the tool becomes less viable for our financial aid department in that respect. Also, the supplier has been sold at least three times in the last five years. They do not seem to be making a shift to what people want which is more functionality for less cost. When we priced out their SaaS offering for the perpetual hosting it was 10,000 more a month for exactly what we had they told us. Incredible! We also need to integrate with DocuSign and they do not offer this. They don't seem to be a big player in higher ed though some of the tools like intel capture maybe better than other products. Sifting through their product list is also time-consuming as they have so many products you could buy it's hard to figure out which ones you need to get the job done. Also, the full-text OCR does not work as needed for our campus. You can't edit the OCR for better searching and it does not OCR all documents natively.

Lexmark ECM, Other...

Lexmark needs to Focus on fixing what they have and stop buying other companies

Started great, then fell apart when Lexmark bought it then sold it

Perceptive IntelliCapture

Users very pleased with our implementation for AP workflow and ERP integations.

Worked as advertised. Good results. Some technologies a little dated, but overall workable.

Perceptive IntelliCapture

Understand their billable services before you sign the contract

Great product, but be very careful when implementing the software utilizing their installation services. Make sure you understand how and what they bill for before you sign the contract.

Perceptive IntelliCapture

Long term partner

Vendor is very supportive.

Lexmark ECM

Less that flawless execution, but will make wrongs right.

My experience started after the selection of the partner/platform, justification, and 1 month before go-live. The professional services team was fairly inexperienced. There was one experienced person who became the go-to for many tasks and thus resulted in a less than optimal execution. The partner organization has always done the right thing when failures happened, but I would have liked to see fewer failures.

Lexmark ECM

Poor implementation, unstable product

Vendor was unable to deliver product in timely manner, nor as advertised.

Perceptive IntelliCapture

Easy

I like perceptive concept more than ImageNow - it was hard to see attachments and now it's greate!

Lexmark ECM

Implementation was choppy

Not a smooth ride. Multiple PM changes. Not always willing to work with customer

Perceptive IntelliCapture

Very efficient, complex customizations require prof services

Very good product, a lot of ownership changes make navigation of support difficult at times. Overseas development presents some challenges for engineering support. Very fast and efficient product for document processing and OCR.