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enterprise-content-management microsoft All Markets > Enterprise Content Management

Microsoft

4.0 out of 5.0 (9 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Meeting State Record Retention Laws using SharePoint

    Overall Comment

    User adoption has worked well, records migration not so much

    What one piece of advice would you give other prospective customers?

    Utilize 3rd party consultants early in the process

    What do you like most about the product or service?

    Meets our needs

    What do you dislike most about the product?

    ability to backup easily

    What one thing do you wish the vendor did differently?

    Better initial planning

    If you could start over, what would your organization do differently?

    Utilize 3rd party consultants earlier in the process

    Service & support - overall comment

    Very timely response (Premier Service Contract)


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Design is critical in good implementation

    Overall Comment

    It works as expected but the search function is lacking.

    What one piece of advice would you give other prospective customers?

    Form a governance approach from the get go.

    What do you like most about the product or service?

    easy to use

    What do you dislike most about the product?

    Workflow issues is not easy to resolve and understand for regular users

    What one thing do you wish the vendor did differently?

    Better OOTB integration tools

    If you could start over, what would your organization do differently?

    Prototype more

    Service & support - overall comment

    We have EA agreement and associated premier services in place.


  • 5 out of 5.0, Reviewed

    Product(s): Sharepoint

    Fast time to market, flexible and appreciated by users.

    Overall Comment

    We were able to put in place a sophisticated document management system integrated with our customer relationship management system and core business systems. Very flexible and appreciated by end users.

    What one piece of advice would you give other prospective customers?

    Use

    Service & support - overall comment

    Microsoft was fast to answer when we had questions.


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Microsoft SharePoint evolved our business and led us down a path of success.

    Overall Comment

    Microsoft SharePoint is a very widely used platform, a standard application for intranet, etc. Overall, we are pleased with SharePoint and our ROI. We had great user adoption and have a really strong environment.

    What one piece of advice would you give other prospective customers?

    Spend the time and resources to fully walk through the intended end goal, and the overall end result wanted for the application. In the end resources will be saved, with a complex product like SharePoint we thought best to have third party oversight.

    What do you like most about the product or service?

    The flexibility of the platform, it is a content management system, intranet and overall team functionality tool.

    What do you dislike most about the product?

    Having barely any error messages besides the infamous "Sorry, something went wrong" It makes troubleshooting the environment very difficult.

    What one thing do you wish the vendor did differently?

    The support structure is hard to navigate, that paired with an application.

    If you could start over, what would your organization do differently?

    Some of the sites we migrated proved to bring issues with the 2013. These were sites that had used the "Fab 40" templates. That and end user sign off for their newly upgraded sites, it took a while to complete that, and should have started sooner.

    Service & support - overall comment

    Service / support is difficult as the logging isn't that great in the product. For difficult challenges a ticket has to be opened with Microsoft, leaving you to foot the bill unless it’s deemed a bug.

    Integration & Deployment - Overall comment

    Our deployment was over a stretched farm, having a previous setup similar it made the deployment overall smooth. The only challenge was upgrading site collections, which had some features missing between versions, this was expected.


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Implementation and upgrade from existing version was seamless.

    Overall Comment

    Seamless upgrade from SharePoint 2007.

    What one piece of advice would you give other prospective customers?

    Spend ample amount of time on the planning phase.

    What do you like most about the product or service?

    Out of box functionality.

    What do you dislike most about the product?

    Still not a fan of the User Interface.

    What one thing do you wish the vendor did differently?

    Did not have access to the vendor, I was in the End User role.


  • 3 out of 5.0, Reviewed

    Product(s): Sharepoint

    Great space for shared documentation, aside from some bugs.

    Overall Comment

    Some permissioning errors and issues with data migration when upgrading versions.

    What do you like most about the product or service?

    Shared space is easily uploadable.

    What one thing do you wish the vendor did differently?

    Better support.

    If you could start over, what would your organization do differently?

    Better integrate IAM to remove leavers seamlessly from permissions.


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    SharePoint provides a "Swiss-Army knife" of capabilities

    Overall Comment

    SharePoint provides a "Swiss-Army knife" of capabilities, from Content Management, to Document Management, to Workflows, to Social Networking to Business Analytics, etc. To the extent that there are always warts in any product, SharePoint has it's share, but I think the overall value proposition and return on investment are worth it in the end.

    What one piece of advice would you give other prospective customers?

    Don't implement all capabilities at the same time unless you have the back-end support for each capability thread, as customers will be happy to use the capabilities, but will need guidance in terms of how to exploit them efficiently and well.

    What do you like most about the product or service?

    Document co-authoring support. OneDrive "personal cloud" document storage in SharePoint (rather than on C: Drive).

    What do you dislike most about the product?

    Mobility aspects of SharePoint sites, etc.

    What one thing do you wish the vendor did differently?

    provide more mobile-friendly capabilities out of the box, as SharePoint 2013 really doesn't provide much in terms of mobile delivery, ability to customize that experience, etc.

    If you could start over, what would your organization do differently?

    Be more deliberate about the "tail" of support required for each aspect of SharePoint that gets implemented. You will need someone internally who can exploit (on behalf of the customers) the capabilities of the Workflow engine, the capabilities in the Business Analytics engine, etc. Once you choose to use an implement Content Management, Document Management, Social Networking, Business Intelligence/Analytics, there is a supported trail of expertise needed to fully exploit the capabilities.

    Service & support - overall comment

    I suppose overall, support from Microsoft is satisfactory. There are always areas of improvement I'd like to see.

    Integration & Deployment - Overall comment

    SharePoint is a complex product, especially for a larger Enterprise > 50 K employees, so the integration and deployment takes time, but not any shorter/longer than another similar type of integrations and deployments.


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Great basic ECM option for those who have already invested heavily in Office 365

    Overall Comment

    SharePoint lacks some of the native functionality found in other ECM solutions but fit very tightly with our Office 365 strategy and is extensible enough to meet our needs in the future.

    What one piece of advice would you give other prospective customers?

    Understand best practices for administering SharePoint security and site setup before implementation in order to keep things simple and manageable.


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Basic functions are worth the investment, avoid customizations at all costs.

    Overall Comment

    The basic functions - storing and securing documents, and applying a retention policy, is solid. Using it for any customizations is a major problem and severely complicates upgrade paths. The ever changing landscape of what is supported and what is not (InfoPath, template customizations) as we migrate across versions created major problems.

    What one piece of advice would you give other prospective customers?

    Do not customize. Use of webparts is mostly safe. SharePoint is not a development platform, and is no longer sold as one (though it was in the past).

    What do you like most about the product or service?

    Very simple to use and roll out. Minimal user training required for high adoption.

    What do you dislike most about the product?

    Difficult to perform any reporting or analyze metrics without expensive third party tools

    What one thing do you wish the vendor did differently?

    Don't push a direction for implementation and then revoke support for it in the next version.

    If you could start over, what would your organization do differently?

    Plain vanilla implementation.

    Product capabilities - overall comment

    It does what it does. Don't try to pretend it is anything more than advertised.

    Integration & Deployment - Overall comment

    Primary issues with deployment were due to complexting of environment, not product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.0

Ability to understand your organization's needs

(6)
4.0

Timely and complete response to product questions

(5)
3.6

Pricing and contract flexibility (pricing and terms)

(6)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(9)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(8)
4.4

Ease of integration using standard APIs and tools

(6)
3.2

Quality and availability of end-user training

(8)
3.6

Ease of deployment

(7)
3.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(9)
3.8

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(6)
4.0

Quality of technical support

(7)
4.0

Quality of peer user community

(7)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(9)
4.1
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Implementation, Maintenance or other IT support

Functional Assessment

System Administrator

Vendor/Product Selection

Business Analysts

End User Computing Stakeholder

End User Support Manager

Executive Sponsor

Technical Assessment

User Training

Other...


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Cost management

Drive innovation

Improve compliance and risk management

Reduce time to market

Other...


What were the key factors that drove your decision?

Product functionality and performance

Pre-existing relationships

Overall cost

Breadth of services

Financial/organizational viability

Product roadmap and future vision

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Latin America

APAC

Asia/Pacific

EMEA