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enterprise-content-management microsoft All Markets > Enterprise Content Management

Microsoft

4.1 out of 5.0 (21 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Easy implementation as long as you keep out of the box.

    Overall Comment

    SharePoint in and of itself has worked great. Our biggest difficulty is around managing customizations and third party software at the enterprise level. Other than this SharePoint has been a great tool for us, and has created many efficiencies in how we do business internally.

    What one piece of advice would you give other prospective customers?

    Implement fewer customizations and don't add third party tools. This may cause issues with upgrades down the road.

    What do you like most about the product or service?

    What I like most is the ability for project teams and work groups to easily establish a presence on our intranet and to incorporate processes into those sites using workflows. SharePoint has been a great collaboration tool for managing processes and documentation.

    What do you dislike most about the product?

    Permissioning is often confusing and causes conflicts if you don't really know what you're doing.

    What one thing do you wish the vendor did differently?

    We had no problems with the vender that I can recall. Microsoft was very supportive and we have a great ongoing relationship.

    If you could start over, what would your organization do differently?

    We would implement fewer customizations and not add third party tools. This has caused support and upgrade issues. I would also enforce training for site collection administrators and require participation in a SharePoint User Group.


  • 5 out of 5.0, Reviewed

    Product(s): Sharepoint

    out of box solution implementaiton was easy, and need more cusotm features

    Overall Comment

    It has been sucessful implementaiton, and need more support ongoing for no additonal cost.

    What one piece of advice would you give other prospective customers?

    share point is good and cost effective tool, but has limitaitons for internet

    What do you like most about the product or service?

    it is very commonly used technology, and so much support is out there built in security is secure and safe enough for our organization

    What do you dislike most about the product?

    uncertain road map regards icloude security

    What one thing do you wish the vendor did differently?

    we would design based on the expandibility of mobile app

    If you could start over, what would your organization do differently?

    will consult with micro soft when we build out the infrastrucutre


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Implementation as expected did not expect the rapid pace of change and other services

    Overall Comment

    Overall the migration we did to SharePoint online went smooth and as expected. What we didn't expect is the other services that came along with our subscription and the rapid pace of change within the Microsof online ecosystem

    What one piece of advice would you give other prospective customers?

    Carefully consider how you are going to manage the other services available with your Office 365 subscription.

    What do you like most about the product or service?

    Although it is a challengs, the rapid pace of innovation is a benefit.

    What do you dislike most about the product?

    There isn't anything that I would say that I "disliked" there are challenges in managing the platform but now that we have the appropriate resources and roles in place things are working well and we are able to get innovations to our end users much more quickly than we have in the past.

    What one thing do you wish the vendor did differently?

    Microsoft is doing a good job trying to keep users and admins informed about changes but, at times, changes do slip through without much or any communications.

    If you could start over, what would your organization do differently?

    Prepare for the rapid change pace and implement the Office 365 platform manager role to oversee all of the services available (this was implemeted about 9 months into the implementation)

    Service & support - overall comment

    In general, the basic support is adequate from Microsoft but we also have a dedicated support engineer that we pay for from Microsoft that greatly improves the support process.


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Implemented basic features incrementally; Doubt we are even scratching surface of product

    Overall Comment

    Incrementally setup and rolled out SharePoint Online to replace a shared folder on a network drive that was tough for people to access the files. It was painless to setup quickly with the basic document library functionality - we haven't had time or focus to roll out any of the other/advanced functionalities so are likely under using it.

    Service & support - overall comment

    Online support (dont pay for extra support). Very slow in getting responses on Microsoft Support. Often the support requires several follow-ups.


  • 5 out of 5.0, Reviewed

    Product(s): Sharepoint

    Implementation was a challenge; content from previous version did not migrate well

    Overall Comment

    Outstanding support and quick response time from vendor.

    What one piece of advice would you give other prospective customers?

    Ensure standardization for content and better command and control is required for a successful migration

    What do you like most about the product or service?

    Capabilities for enhancing collaboration and information sharing

    What do you dislike most about the product?

    None

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    Better content management control and policies for ease of migration to new versions in the future

    Service & support - overall comment

    Outstanding support and quick response time from vendor


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Simple system with a lot of functions

    Overall Comment

    our vendor doing good job in maintain and monitor the system

    What one piece of advice would you give other prospective customers?

    Dont custom too much, try to use out of the box function

    What do you like most about the product or service?

    Simple, good performance, easy to maintain

    What do you dislike most about the product?

    Need to have more out of the box function

    What one thing do you wish the vendor did differently?

    They should informed us if any things can be do better, not just we request

    If you could start over, what would your organization do differently?

    We would enhance on user offboarding and user request to access the system

    Service & support - overall comment

    our vendor will response on issue and questions within SLA


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Implementation is Complex, Have a Roll Out Plan

    Overall Comment

    Sharepoint is a complex implementation. Without leveraging the expertise provided by MicroSoft and third party providers, it is unlikely we would have been able successfully complete the initial implementations.

    What one piece of advice would you give other prospective customers?

    Make sure you understand all the products offered and what they could be used for before you begin building.

    What do you like most about the product or service?

    It is feature rich and can be managed successfully with little IT staff and the right support from the business.

    What do you dislike most about the product?

    It is complex.

    If you could start over, what would your organization do differently?

    We would have a full roll out plan and full site design before starting to build sites for the business. We would also have ensured that we had appropriate staffing and allignment with the business to be able to manage site collections once implemented. Finally, we would have considered more closely what products within Sharepoint to implement.

    Service & support - overall comment

    It is part of our MicroSoft licensing.


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Easy transition from previous version of SharePoint

    Overall Comment

    Migration aspectes were simple. However UX and UI are tough to address.

    What one piece of advice would you give other prospective customers?

    Use as much as possible out of the box solution. Think about integrations particularly if you are using other MS products.

    What do you like most about the product or service?

    Availability of the resources

    What do you dislike most about the product?

    Complexity with UI/UX and browser support capabilities

    What one thing do you wish the vendor did differently?

    Expand search capabilities to external sources.

    If you could start over, what would your organization do differently?

    I would change our business process to be much simpler and use cloud based solution solution rather than onpremise.

    Service & support - overall comment

    Overall we are satisified with SharePoint 2010 implementation, but also looking forward for the next version.


  • 3 out of 5.0, Reviewed

    Product(s): Sharepoint

    SharePoint collaboration needs support from senior managers

    Overall Comment

    Sharepoint is a good collaboration tool but must have strong governance and strong training for not only the end users but also the site owners. It must have a senior manager(s) as champions to show the power of the tool by using it themselves!

    What one piece of advice would you give other prospective customers?

    don't under estimate the communications for this project - the more communication the better!

    What do you like most about the product or service?

    once the users understand how to use the software they are very happy with the ease of use

    What do you dislike most about the product?

    maintenace takes a large amount of time and testing.

    What one thing do you wish the vendor did differently?

    explained the impact of the architecture selected - we now have a major migration due to a poor choice of initial architecture!

    If you could start over, what would your organization do differently?

    we would have stronger governance and more frequent training for the site owners

    Service & support - overall comment

    we use the microsoft premium support and are satisfied with the service


  • 4 out of 5.0, Reviewed

    Product(s): Sharepoint

    Strong product but get the right design first.

    Overall Comment

    Vendor provided advice and support on the projeduct

    What one piece of advice would you give other prospective customers?

    Invest heavily into the architecture planning before you start.

    What do you like most about the product or service?

    Innovative roadmap

    What do you dislike most about the product?

    Hard to customize.

    What one thing do you wish the vendor did differently?

    Provided a strategy validation.

    If you could start over, what would your organization do differently?

    Reimplement rather than migrate.

    Service & support - overall comment

    Fine


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(15)
4.1

Ability to understand your organization's needs

(15)
4.0

Timely and complete response to product questions

(15)
4.1

Pricing and contract flexibility (pricing and terms)

(16)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(21)
4.0

How long did your deployment take?

12 months or more

6 - 9 months (<9)

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(17)
4.1

Ease of integration using standard APIs and tools

(15)
3.4

Quality and availability of end-user training

(19)
3.6

Ease of deployment

(18)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(21)
3.9

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(18)
4.1

Quality of technical support

(19)
4.0

Quality of peer user community

(17)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(21)
4.2
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Development/Integration

Executive Sponsor

End User Computing Stakeholder

Vendor/Product Selection

Application Lead

Functional Assessment

Business Analyst

End User Support Manager

System Administrator

User Training

Analytics User

Business Analysts

Technical Assessment

Technical assessment

Vendor Management

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Cost management

Drive innovation

Enhance decision making

Improve customer relations/service

Reduce time to market

Improve compliance & risk management

Improve compliance and risk management

Improve supplier or partner relationships

Drive revenue growth

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Pre-existing relationships

Product roadmap and future vision

Breadth of services

Overall cost

Strong user community

Financial/organizational viability

Strong consulting partnership

Strong customer focus

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America

APAC

EMEA