4 out of 5.0, Reviewed Nov 16, 2016
The software delivers as promoted, but acquiring qualified SIs can be a bit of a challenge. The capablities of the software are not often well understood by some in the industry that have content management deployment experience. Open Text needs to improve the development of it channel partners that implement for clients.
Pick your SI carefully, ensuring they have talent that keeps current with each planned release and understands how to create value from the software rather than creating opportunity to feather their own nest by using outdated techniques for implementing the software.
Implementation of promise. We met with the OT CEO and SVPs two years ago and suggested some improvements that would be helpful, and they listened, delivering these capabilities in Release 16.
Licensing structure, which is oriented more to create points for the sales force than provide flexibility for EU environments that grow or shrink continuously.
Create a federal government release version that brings the same functionality and features as the private/commercial sector release but embeds more security protocol handling features within the software suite.
Negotiate a licensing approach that allows for true consumption based payment.
1 of 1 peer(s) found this review helpful.
4 out of 5.0, Reviewed Jun 7, 2016
We definitely needed help from a 3rd party. The end results were positive but took a long way for the business to accept the changes to the workflows.
Have a better understanding of all different modules and 3rd party add-ons available that will aid the system implementation and on-going support.
4 out of 5.0, Reviewed Mar 17, 2016
Set up support model ahead of time especially where other companies that they own, for example, VDR.
it functions well most of the time.
Upgrades are not properly tested, especially with customized solutions.
3 out of 5.0, Reviewed Feb 8, 2016
The application meets our security requirements. It is difficult to patch and upgrade and is still missing some basic features that other products offer. It does a good job of document management. workflows are out of the box, but we struggled with it. Other features are not intuitive. We have had challenges with this product in our organization.
Having Java developers in house would be helpful, and plan your document hierarchy well in advanced. You will need work effort to do upgrades and patches. Read your patch notes carefully.
Stable and secure.
Upgrades and patching seem to impact so many features and seems to make small changes.
Do not purchase so many companies and try to add on their products, it needs to stay focused on a base product.
We did a flat import of our files, this made it complex to organize within security groups. We also did a customized workflow UI, this has created more difficulty with upgrades than the product already has. We also did not create many instances to start with, but when we did an upgrade on the hardware, we create many instances behind a load balancer and this increased performance.
It has many features that make it a valuable and large product. It does take some training and inhouse techical expertise to make use of these features.
Support is generally good. As with many large companies, the support staff change alot, so it is had to get consistent expertise. Due to the complexity of the software, support on patch issues take some time to resolve.
Initial deployment was not setup for our user load. We had to do a redesign. We also did an in house cutom interface, which we did not make flexable enough for new features.