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3.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on OpenText but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): OpenText Enterprise Content Management Software Suite

    In the end, the implementation was successful, but we needed to buy additional add-ons.

    Overall Comment

    We definitely needed help from a 3rd party. The end results were positive but took a long way for the business to accept the changes to the workflows.

    If you could start over, what would your organization do differently?

    Have a better understanding of all different modules and 3rd party add-ons available that will aid the system implementation and on-going support.


  • 4 out of 5.0, Reviewed

    Product(s): OpenText Enterprise Content Management Software Suite

    implementation was long and needed customization

    Overall Comment

    Good.

    What one piece of advice would you give other prospective customers?

    Set up support model ahead of time especially where other companies that they own, for example, VDR.

    What do you like most about the product or service?

    it functions well most of the time.

    What do you dislike most about the product?

    Upgrades are not properly tested, especially with customized solutions.

    What one thing do you wish the vendor did differently?

    Validate result.

    If you could start over, what would your organization do differently?

    Less customization.

    Product capabilities - overall comment

    satisfactory

    Service & support - overall comment

    satisfactory

    Integration & Deployment - Overall comment

    satisfactory


  • 3 out of 5.0, Reviewed

    Product(s): OpenText Enterprise Content Management Software Suite

    Product is stable and secure, complex to work with.

    Overall Comment

    The application meets our security requirements. It is difficult to patch and upgrade and is still missing some basic features that other products offer. It does a good job of document management. workflows are out of the box, but we struggled with it. Other features are not intuitive. We have had challenges with this product in our organization.

    What one piece of advice would you give other prospective customers?

    Having Java developers in house would be helpful, and plan your document hierarchy well in advanced. You will need work effort to do upgrades and patches. Read your patch notes carefully.

    What do you like most about the product or service?

    Stable and secure.

    What do you dislike most about the product?

    Upgrades and patching seem to impact so many features and seems to make small changes.

    What one thing do you wish the vendor did differently?

    Do not purchase so many companies and try to add on their products, it needs to stay focused on a base product.

    If you could start over, what would your organization do differently?

    We did a flat import of our files, this made it complex to organize within security groups. We also did a customized workflow UI, this has created more difficulty with upgrades than the product already has. We also did not create many instances to start with, but when we did an upgrade on the hardware, we create many instances behind a load balancer and this increased performance.

    Product capabilities - overall comment

    It has many features that make it a valuable and large product. It does take some training and inhouse techical expertise to make use of these features.

    Service & support - overall comment

    Support is generally good. As with many large companies, the support staff change alot, so it is had to get consistent expertise. Due to the complexity of the software, support on patch issues take some time to resolve.

    Integration & Deployment - Overall comment

    Initial deployment was not setup for our user load. We had to do a redesign. We also did an in house cutom interface, which we did not make flexable enough for new features.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(3)
4.0

Timely and complete response to product questions

(3)
3.7

Pricing and contract flexibility (pricing and terms)

(3)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
2.7

How long did your deployment take?

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.0

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(3)
3.3

Ease of deployment

(3)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.7

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(3)
3.3

Quality of technical support

(3)
3.0

Quality of peer user community

(3)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
3.0
Section
1

Additional Context

What was the nature of your involvement?

End User Support Manager

Executive Sponsor

Other...


Why did you purchase the software or service?

Improve compliance and risk management

Create internal/operational efficiencies


What were the key factors that drove your decision?

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America