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3.9 out of 5.0 (7 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Oracle WebCenter Content

    Be weary of a company that continues to lose focus on their applications and customers

    Overall Comment

    We have invested heavily in this platform on premise but Oracle is leaving its existing customers behind and only investing in its cloud platforms for this application without a clear or cost-effective migration path or options that make sense from a business perspective. Not all customers want or need to go to the cloud for every application. They are losing the focus on the fact that these are applications first and a cloud is only an infrastructure option. The existing applications have functionality and usability gaps that need to be addressed without abandoning our existing investment to move to a cloud application because that's where the newer functionality is being developed.

    What one piece of advice would you give other prospective customers?

    Be sure to evaluate a company's history of how they have honored their customer's investments over time. Technology will change and all platforms will need to go through drastic changes to continue to be relevant. How software companies help their customers move through those changes as cost effectively as possible is extremely important.

    What do you like most about the product or service?

    The WebCenter Content platform is a very stable and scalable platform that has served us well for many years in a globally growing corporation.

    What do you dislike most about the product?

    That I'm being forced to move my on-premise application to the cloud to get the latest functionality enhancements.

    What one thing do you wish the vendor did differently?

    Oracle acquires technology without a clear vision of how they will integrate that technology into their existing platforms which often forces them to rewrite it on a different platform leaving the existing customers behind. They also have too many piecemeal applications that should be a part of other applications core functionality.

    If you could start over, what would your organization do differently?

    We bought the application years ago and it has served us well. I don't regret our decision at the time but I am very unhappy with Oracle's path going forward.

    Product capabilities - overall comment

    Application features that should have come into the software package for collaboration on content is missing. Product also needs usability improvements.

    Service & support - overall comment

    If you include upgrades in support, we are not satisfied for the same reasons I've mentioned previously. Oracle support is also notorious for being very inefficient. It can take days to answer a simple question.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle WebCenter Content

    Oracle WebCenter High Volume Use

    Overall Comment

    We have issues with success and ease of initial implementation, installation, and integration. We were able to battle through issues but missed important go-live adoption dates many times due to information that came to light during project implementation that was not shared or documented and not being available during the installation process. It is also difficult for us to keep up-to-date with versioning due to an incompatibility of 3rd party systems or fear of causing instability and the testing that accompanies that process. In some of these cases, we did not receive clear, concise, and prompt support from technology experts of the vendor.

    What one piece of advice would you give other prospective customers?

    Find a strong partner expert if you don't have in-house resources to help you implement a purchased solution.

    What do you like most about the product or service?

    The development and administration tools are easy to navigate.

    What do you dislike most about the product?

    Running into unforeseen risk blocking issues during project implementations

    What one thing do you wish the vendor did differently?

    Become more involved in leading us through the installation/administration process more thoroughly.

    If you could start over, what would your organization do differently?

    Always ask what OS/Platform configuration is suggested, what additional information is available that is not documented, and what are the most important points to note in installation/administration documentation.

    Service & support - overall comment

    Have had a mix of both positive and negative experiences

    Integration & Deployment - Overall comment

    Not always easy without any speadbumps. Simplify and clarify documentation key notes.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Documents Cloud Service

    Good file sharing solution.

    Overall Comment

    Satisfied overall, product was a bit un-intuitive , and the interface changed frequently in the beginning so it was a little frustrating to be using a product that was still obviously in development, but it serves its purpose for us. We were looking for an FTP replacement for sharing large files outside of our organization. It works well for this purpose.

    Product capabilities - overall comment

    We do not utilize the full capabilities of the product, but it does well for what we need.

    Service & support - overall comment

    Support is very good overall from a technical and availability perspective. Only negative mark is agressive pushing to install more than we needed. We bought more seats than we needed (our choice), and Oracle pushed very hard to get us to use all of them. In this I would say either they did not understand our requirements, or they simply wanted to sell us more.

    Integration & Deployment - Overall comment

    Product seemed to be in development when we first installed it, links changed, login process changed, interface changed, was confusing and clunky at first. It has matured since then, I suspect deployment would be much better now. Bulk import from xls makes user creation rather easy now.


  • 5 out of 5.0, Reviewed

    Product(s): Oracle Enterprise Content Management Suite,Oracle WebCenter Content

    Extensible, Flexible and Reliable Content Management Platform

    Overall Comment

    Extremely stable and scalable platform, with solid integration to existing Oracle Fusion Middleware technology (SOA Suite, BPEL, OBIEE, e-Business Suite R12). Flexible storage options including database-based, filesystem-based and external data store support. Based on mature WebLogic middleware allowing easy extensibility using common Java-based application programming and open-source web services API's. Similar versions of platform already in use by major market SaaS vendors allowing easy cloud integration, or cross-cloud migration of applications and data.

    What one piece of advice would you give other prospective customers?

    Non-Production environments can be consolidated rather easily using Weblogics capability to support multiple virtual websites at once. Only need to create separate environments when developer-level (open) access to the Middleware is desired which triggers different security requirements (if delegation of application deployment or services administration is desired by developers - e.g. bouncing services, or changing deployment configuration settings to test performance.) Many companies can succeed with a single production-similar UAT environment (Pre-Production), and one development/integration environment (which has multiple sub-domains in it.) You can also leverage Oracle's Cloud, if you don't want/need these on-premises, or only need temporary environments for specific project requirements.

    What do you like most about the product or service?

    Very well integrated with all other Oracle products and designed to scale and shrink according to need.

    What do you dislike most about the product?

    Once deployed to production, upgrade and patching to the technology stack involves multiple non-coordinated patching systems (database, middleware, Java, application-specific, OS-level) that need to all be coordinated separately in order to figure out the dependencies on each other and which order they need to be applied/deployed.

    What one thing do you wish the vendor did differently?

    Allow better contact and interaction between prospective and existing customers to study how various deployments worked, and didn't in various situations from a technical and architectural perspective.

    If you could start over, what would your organization do differently?

    Carefully study feature sets in forthcoming releases to enable maximum functional delivery upon Go-Live. Pursuing a fixed to-market schedule sacrificed some roadmap functionality if we could have adjusted schedule by a few months to synchronize better with Oracle's update release cycles. Attending as much roadmap and future dimensions education in the process of developing the final delivery project plan would have enhanced final functional feature sets delivered and integrated a more feature-rich version of the product, which had to be delayed to the next release cycle to ensure adequate testing time (would have had to start over again mid-implementation in order to incorporate the new release.)

    Product capabilities - overall comment

    For Oracle technology customers with any kind of pre-existing Oracle experience, the design of Enterprise Content Management allows you to leverage much of your existing experience with Fusion Middleware/Weblogic and Oracle database technology (because it's built on the same parts.) For new adopters, ECM provides a open-standards compatible platform ready to scale to extremely large (multi-Terabyte) repsitory sizing, yet in it's basic roll-out packaging, can be used to effectively deliver a simple solution, such as a intranet web site, with an amazing amount of built-in functionality. But to enable the add-on functions (which are sort of cafeteria-plan enabled), additional licenses are usually required, so final cost can be larger than a pre-packaged solution.

    Service & support - overall comment

    Leverages Oracle's consolidated My Oracle Support service platform which makes cross-product issues identifiable and addressable, but does tend to over-whelm beginning support users unfamiliar with all of the support options available.

    Integration & Deployment - Overall comment

    Well integrated with existing products, but there are very few examples or sample code available to ensure success if this is a brand new product to your organization. For example, building a Salesforce.com integration does require both knowledge of the SFDC API requirements, as well as the ECM-side WSDL interfaces, workflow and options available - which is not really something a brand new customer to Oracle would have in-house experience with, nor would be able to just buy a book on the subject, even for a relatively mature application type.


  • 3 out of 5.0, Reviewed

    Product(s): Oracle WebCenter Content

    Product upgrades are difficult.

    Overall Comment

    Too expensive on the customer to support.

    What do you dislike most about the product?

    Search feature functionality, maintenance and support is lacking. 3rd party is being recommended.

    What one thing do you wish the vendor did differently?

    More thoroughly test releases, specifically DIS client. Be more customer focused.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Documents Cloud Service

    Our number one concern with a cloud is the integration with our premise applications.

    Overall Comment

    We are leverage Document Cloud with our existing on premise EBS and OTM applications for our document management need.

    What one piece of advice would you give other prospective customers?

    Plan an over document management strategy for your company prior to software implementation.

    What do you like most about the product or service?

    Document Cloud provide standard a standard workflow which will work with existing EBS application and modules.

    What do you dislike most about the product?

    Integrations complexity with on premise application.

    What one thing do you wish the vendor did differently?

    Provide better documentation on how the solution work and integrations documentation.

    If you could start over, what would your organization do differently?

    Need to allocate a good amount of time for Integrations with on premise applications and third party cloud solution.


  • 5 out of 5.0, Reviewed

    Product(s): Oracle Documents Cloud Service

    Easy and quick to implement and integrate to drive process improvements and innovation.

    Overall Comment

    The speed to go-live was very fast. The cloud services were established and ready to use within days. The set-up was also easy to complete. As part of our implementation we utilised a lot of the APIs to both migrate data from our existing on-premise ECM and to integrate with our SaaS application for an ongoing process. The ease of use with the REST based API made it very easy and quick to get these set up and operational. Overall, we were live in 3 weeks which we were very pleased with. We have continued to adopt Oracle Document Cloud Service across more processes, which extend our applications and document-based processes. It has been a key part in managing processes with our 2000+ external partners. We have been pleased with the cloud services in terms of performance and reliability (no issues have been experienced). We are also happy with the product improvements that have been released on a regular basis. Overall, the Oracle Documents Cloud Service has been very easy to adopt from a technology/architecture perspective and also has been easy to introduce into the organisation and manage the change. We will continue to roll this out across more processes and utilising it drive quick to market innovation around our document processes. I would also like to comment on the support directly from Oracle. We decided to do the implementation internally. Oracle assigned a resource to keep in touch with us and offer assistance in resolving any issues we have with the product. This relationship has continued and allows us to clarify technical aspects, provide feedback for product enhancements and to get some visibility into roadmap features.

    What one piece of advice would you give other prospective customers?

    Appreciate the differences between the structure of folders/documents in the Oracle Document Cloud Service verses some other meta data based ECM products. I would also recommend getting up to speed with the APIs and understanding how they can be used to extend and integrate with other applications and processes.

    What do you like most about the product or service?

    The ease of use for end users and also for technical users with the APIs.

    What do you dislike most about the product?

    nitpicking, have a little more control over the search functionality.

    What one thing do you wish the vendor did differently?

    I would love some integrated OCR, and slightly improved search functionality.

    If you could start over, what would your organization do differently?

    Not a lot.

    Service & support - overall comment

    We have been very happy with the support. Generally there is the typical support mechanisms by Oracle but this was enhanced with the availability of an Oracle resource to directly ask questions to and get responses from the different parts of Oracle.

    Integration & Deployment - Overall comment

    The deployment was simple and managed by Oracle as part of their cloud services. The integration was also easy to implement using the REST based APIs.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
3.5

Ability to understand your organization's needs

(7)
3.1

Timely and complete response to product questions

(7)
3.4

Pricing and contract flexibility (pricing and terms)

(7)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
3.7

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.3

Ease of integration using standard APIs and tools

(6)
3.8

Quality and availability of end-user training

(5)
2.8

Ease of deployment

(6)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
3.4

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
3.6

Quality of technical support

(5)
3.2

Quality of peer user community

(6)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Application Lead

Development/Integration

Implementation, Maintenance or other IT support

System Administrator


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Drive innovation

Reduce time to market

Cost management

Drive revenue growth

Enhance decision making

Improve compliance & risk management

Improve compliance and risk management

Improve supplier or partner relations


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Overall cost

Breadth of services

Pre-existing relationships

Financial/organizational viability

Strong consulting partnership

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific