3.6 out of 5.0 (13 ratings)
12 Verified Reviews

Oracle WebCenter Content

Implementation was bumpy at first, but smoothed out over time

Oracle has been helpful in getting the system installed and configured correctly. At first it was a little difficult to get product support, but they may have been due to my lack on understanding of how their support model is. Once the tickets were created and assigned correctly, the support staff has been very helpful. Usually get a response back on the same day or first thing following morning. It is also nice that they let you know who is assigned to the ticket and where they are located timezone wise, so I can have a certain amout of expectaction on responsed from them.

Oracle Documents Cloud Service

"implementation has been successful, but needs some follow up

We have had success with Oracle

Oracle Enterprise Content Management Suite, Oracle WebCenter Content

Proven Product but Quality is Going down; Hard to Get Issues Resolve from Oracle Support

Oracle WebCenter Content is a mature product. It has been in the market for 16+ years. It used to be Stellent product which was acquired by Oracle. We feel that in in last few years, innovation in this area has slowed down. Seems like Oracle is more focused on cloud document managment versus on-premise content managment software. Since Oracle acquire many companies and busineses every year, we feel that Oracle's qualify of support and bug fixes has gone down. For us it has been very hard to get appropriate support enginner from Oracle. Any bug resolution or issue resolution takes a long time. Also the knowledge and experience of Oracle's Software Engineers seem to be low. When we had webex or conference with them to resolve issues, they seem to have very less experince. It is probably becuase of brain-drain in that area. Oracle will server its customers better if it hires and retains very smart and knowledgebale developers and also hires talended support engineers.

Oracle WebCenter Content

Difficulty at every step!

Oracle changed the planned course of their products throughout the life of this implementation. Licensing negotiations were extremely difficult. Oracle would complete the signed contract only to tell us that a product we would depend on was not part of the license package. We are still fighting with them on this. We were required to bring evidence to bear in support of our position. Implementation was more difficult in our environment than any other product I have brought to service. At all points, we had the impression that nothing we were doing had ever been done before. Our implementation seemed to be used as a test case.

Oracle Enterprise Content Management Suite, Oracle WebCenter Content

implementation was easy

the product is very powerful. however, it need to be enhcanced since the complixity of this software make out life in IT diffecult. Users complains about the complexity of the software. but we beliave that at the end will have the benifest out of it.

Oracle WebCenter Content

Be weary of a company that continues to lose focus on their applications and customers

We have invested heavily in this platform on premise but Oracle is leaving its existing customers behind and only investing in its cloud platforms for this application without a clear or cost-effective migration path or options that make sense from a business perspective. Not all customers want or need to go to the cloud for every application. They are losing the focus on the fact that these are applications first and a cloud is only an infrastructure option. The existing applications have functionality and usability gaps that need to be addressed without abandoning our existing investment to move to a cloud application because that's where the newer functionality is being developed.

Oracle WebCenter Content

Oracle WebCenter High Volume Use

We have issues with success and ease of initial implementation, installation, and integration. We were able to battle through issues but missed important go-live adoption dates many times due to information that came to light during project implementation that was not shared or documented and not being available during the installation process. It is also difficult for us to keep up-to-date with versioning due to an incompatibility of 3rd party systems or fear of causing instability and the testing that accompanies that process. In some of these cases, we did not receive clear, concise, and prompt support from technology experts of the vendor.

Oracle Documents Cloud Service

Good file sharing solution.

Satisfied overall, product was a bit un-intuitive , and the interface changed frequently in the beginning so it was a little frustrating to be using a product that was still obviously in development, but it serves its purpose for us. We were looking for an FTP replacement for sharing large files outside of our organization. It works well for this purpose.

Oracle Enterprise Content Management Suite, Oracle WebCenter Content

Extensible, Flexible and Reliable Content Management Platform

Extremely stable and scalable platform, with solid integration to existing Oracle Fusion Middleware technology (SOA Suite, BPEL, OBIEE, e-Business Suite R12). Flexible storage options including database-based, filesystem-based and external data store support. Based on mature WebLogic middleware allowing easy extensibility using common Java-based application programming and open-source web services API's. Similar versions of platform already in use by major market SaaS vendors allowing easy cloud integration, or cross-cloud migration of applications and data.

Oracle WebCenter Content

Product upgrades are difficult.

Too expensive on the customer to support.