4.3 out of 5 (8 Ratings)

8 Verified Reviews

SER Doxis4 iECM Suite

Implementation was easy. Change of the business working was challanging

Good support from the SER in implementation and operation. For business, it is difficult to understand the difference between process modeling and workflow modeling.

SER Doxis4 iECM Suite

great product for international companies

+ great product and vision for the future + future technology + international solution and customers all over the world + migration for documents from the previous archive to DOXIS - consulting (guidance and advice) can improve regarding best practise - differences between winCube and webCube result in unexpected high costs for programming / customization

SER Doxis4 iECM Suite

Implementation was complex due to the fact that we had to

The vendor is willed to adapt roadmap. The vendor is listening to customers needs. The vendor has a different mindset. Founded a steering committee on the management level. We had to convince the vendor concerning the client strategy. That means, we totally focus on WebClient. Vendor always proposed WindowsClient. Over a period of 1 year, the vendor has shifted the resources in the software factory from WindowsClient to WebClient. The vendor could have more resources (integration, customizing) available.

SER Doxis4 iECM Suite

Implementation was successful, but unexpected high need for customization

Good features. Good training. New BPM module with potential for improvement. Partially long communication paths in case of solving problems.

SER Doxis4 iECM Suite

Best practices recommendations for large scale and complex implementations to be improved

Architectural / functional design: from sales vision / promises to customization / implementation challenges. However, key account manager and design/implementation team have been responsive and professional to resolve issues at any time.

SER Doxis4 iECM Suite

Good integration

Everythig works fine

SER Doxis4 iECM Suite

Stable integration with our SAP solution

Everything went very well without any friction.

SER Doxis4 iECM Suite

User-friendly and flexible solution

The provider is professional and internationally active. The communication works well. The SER solution is stable and flexible.