out of 5.0,
Aug 22, 2016
Records Management System
The project deployed all required functionality with minimal disruption to services.
We had a good experience with the vendor and product. Just like with any complex projects, we had some issues which were resolved. Not all work was completed by system go live and additional work is underway.
If you could start over, what would your organization do differently?
Work with vendor to do a proof of concept with more than two agencies.
Product capabilities - overall comment
It seems like that end users are liking the new product with some challenges.
Service & support - overall comment
Not sure about the service and support.
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Title: Sr. IS Manager
Firm Size: Gov't/PS/ED 5,000 - 50,000 Employees
Go-Live Date: 2015