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4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Xerox but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Xerox DocuShare

    Easy to implement and maintain. Perfect for document storage which is what we use it for.

    Overall Comment

    Works well for what we use it for. Very good tech support.

    What one piece of advice would you give other prospective customers?

    Windows with SQL server seem to work best with this product

    What do you like most about the product or service?

    Easy to maintain.

    What do you dislike most about the product?

    The Windows client is a little slow.

    What one thing do you wish the vendor did differently?

    Better knowledge base.

    If you could start over, what would your organization do differently?

    Use Windows

    Product capabilities - overall comment

    Works great.

    Service & support - overall comment

    The support is fine. Best when you get one of the kind of "original support" guys in Canada. Those guys have alway been great!


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

End User Support Manager

System Administrator

User Training

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Pre-existing relationships


In which region(s) did your deployment take place? Multiple responses allowed.

North America