Jan 11, 2017
Overall the system functions very well. The NG dashboards have proven very useful. I do wish there was a little more granularity available in the cloud manager. For instance, it's difficult to get more detail on bandwidth usage for specific users.
Jan 3, 2017
Dell was great and easy to price items.
Dec 16, 2016
Aerohive's cloud-based solution is simple and easy to use. It takes the complexity of configuring devices, firewalls, vlans and presents it in such a simple way that it feels that simple. At the same time, they are able to maintain the detailed configuration for those who want to dive deeper. The management has been like a set and forget recipe, it's brilliant to not get calls daily about the wireless internet anymore. I definitely have to mention the impecable customer support who has provided everything from real-time tutorials while addressing concerns, to fixes after hours, to follow-up emails and calls to ensure my satisfaction. The Aerohive community is truly a great one!
Dec 15, 2016
when we firt went live with Aerohive the product and service was great. 6 months later, we still like the product but major internal employee and structure changes have deciated the quality of service.
Dec 15, 2016
Using Aerohives solution has been a fantastic experience for me. Wireless systems definitely come with their headaches but Aerohives Hive Manager NG takes a technical process like the initial configuration of your policies, radius and AP's and manages to make it feel very simple. The interface is pared down but also still has the tools necessary to drill into complex settings and monitoring if need be. The alert system and monitoring are also extremely helpful. In the even that something has not gone my way with the product or in one of my buildings, I know if it immediately and get to work. Along the same lines, when I have needed customer support, the team ready to help me has been impecable. They have provided direct connection to show me in realtime how they are fixing issues, or provided pdf's of best practices as well as provided fixes when I could not be present. To add on, they are so concerned with customer satisfaction that I will always recieve follow-up emails to be sure my issue was resolved and I am set. I highly recommend Aerohive solutions for anyone looking to minimize headaches and utilize a cloud-based management system
Dec 14, 2016
When we first got the aerohive product I was not concerned as i was not familer with the product and we were also going to intergrate it into our new Palo Alto Firewalls and we were new to that product too. Also took me some time to get used to the controller in the cloud. During one of the upgrades we messed up, and need to reload the configuration on one of our switches (total panic) Aerohive suports was great and within 30 mins had us back up and running and showed us what we did wrong and how to advoid it in the future. Three upgrade later, all have been perfect. Our current setup has been great and we are only using half of the options and reports. Our users have been very happy and now feel the wireless is a critical compont to there work day. We look forward to adding on some addtional options on to our current setp. Our service manager is greaest , alway aviable. The web site has great knowledge database and a great user community. I am pleased the my initial concerns were unfounded and happy we went with the AeroHive solution.
Dec 6, 2016
Getting the product and deploying to production was easy. The cloud management interface was simple to learn and very clear.
Nov 23, 2016
We can centrally manage all of our access points. We are also able to view any network situations on our wireless where in the past we would not have the visibility we now have with the aerohive solution. The amount of support time spent on our wireless is almost non exisistant.
Oct 19, 2016
Great customer service, ease of deployment with minimal training.
Oct 19, 2016
Product works as described and the vendor support was excellent.