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Aerohive Networks

4.8 out of 5.0 (9 ratings)

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We have aggregated ratings data on Aerohive Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Aerohive HiveManager NG Network Management

    Aerohive Wifi

    Overall Comment

    We can centrally manage all of our access points. We are also able to view any network situations on our wireless where in the past we would not have the visibility we now have with the aerohive solution. The amount of support time spent on our wireless is almost non exisistant.

    What one piece of advice would you give other prospective customers?

    Overall experience has been great. We have a sold wireless solution and we have full visibility of our wireless access points no matter where we have them setup in the company.

    What do you like most about the product or service?

    The aerohive has been a fantastic piece of hardware and working hand in hand with the web interface provides us with full control of all of our access points.

    What do you dislike most about the product?

    The hardware is great.

    What one thing do you wish the vendor did differently?

    Everything was done to our standards.

    If you could start over, what would your organization do differently?

    ​The deployment was the easiest of any wireless access point deployments. Right out of the box we connected the device to the web gave it a couple minutes and it was visible on our web portal to configure and setup.


  • 4 out of 5.0, Reviewed

    Product(s): Aerohive HiveManager NG Network Management

    Good solution for K-12 with limited staff

    Overall Comment

    Great customer service, ease of deployment with minimal training.

    What do you like most about the product or service?

    Customer service

    What do you dislike most about the product?

    Cloud service /mangement is great but reoccuring cost tends to mushroom

    If you could start over, what would your organization do differently?

    awareness of reoccuring cost negotiated more closely and of course have Gartner review the contract.

    Service & support - overall comment

    Good response as we began deployment and even after.


  • 5 out of 5.0, Reviewed

    Product(s): Aerohive HiveManager NG Network Management

    Ease of use, deployment and management made this a true winner for our university.

    Overall Comment

    Product works as described and the vendor support was excellent.

    What one piece of advice would you give other prospective customers?

    Use a solution that leverages the cloud for management, but has no impact on operation in the case of an Internet outage.

    What do you like most about the product or service?

    Service, support and reliability are the primary benefits.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    I wish we could have implemented this solution earlier.

    If you could start over, what would your organization do differently?

    The lessons learned are to start the planning process earlier and to move forawrd even more agressively to reduce the adoption time.

    Service & support - overall comment

    The product has met all of our requirements and expectations.


  • 5 out of 5.0, Reviewed

    Product(s): Aerohive HiveManager NG Network Management

    Vendor & manufacturer made implementation & transition to new product successful.

    Overall Comment

    Worked with our department every step of the way & included training.

    What one piece of advice would you give other prospective customers?

    Aerohive is a good product for a large deployment.

    What do you like most about the product or service?

    response time and dedication to issues as they arose.

    What do you dislike most about the product?

    outdoor bridges are subject to water damage

    What one thing do you wish the vendor did differently?

    none

    If you could start over, what would your organization do differently?

    None

    Service & support - overall comment

    service & support handled in a timely manner


  • 5 out of 5.0, Reviewed

    Product(s): Aerohive HiveManager NG Network Management

    Fast install, robust functionality and ease of ongoing management.

    Overall Comment

    Vendor provided design services as well as support to ensure success.

    What one piece of advice would you give other prospective customers?

    Evaluate this solution. It is worth the time.

    What do you like most about the product or service?

    Simplicity!

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    nothing.

    Service & support - overall comment

    Help was available when needed.


  • 5 out of 5.0, Reviewed

    Product(s): Other...

    Aerohive Is A Proven Leader

    Overall Comment

    Aerohive is a very innovative company. Cutting edge technology makes not only deploying but managing their wireless solution extremely easy.

    What one piece of advice would you give other prospective customers?

    Trust the product! It won't steer you wrong.

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Helped in better managing support licensing

    If you could start over, what would your organization do differently?

    Nothing

    Service & support - overall comment

    Aerohive service and support is good! Most issues have been resolved quickly (Within 1 business Day)


  • 5 out of 5.0, Reviewed

    Product(s): Aerohive HiveManager NG Network Management

    Aerohive made our complex wireless design easy to deploy.

    Overall Comment

    We chose Aerohive for their controller-less, distributed architechture, their private psk, built in predictive heat maps for planning, and reporting and troubleshooting tools.

    What do you like most about the product or service?

    Forward thinking flow for planning, configuring, monitoring, and troubleshooting wired and wireless layer two networks.

    What do you dislike most about the product?

    I can't say it's a dislike, but they have not taken the time to fully develop the product to the same maturity level as their "legacy" HiveManager.

    Product capabilities - overall comment

    I've used Aerohive's Hivemanager since 2008, I believe it was version 3. From what I have experienced, HiveManager NG is a step in the right direction, streamlining the configuration and deployment process for their APs and switches. My previous experience has created a bit of a learning curve, but nothing insurmountable. For those new to Aerohive, the process seems to be rather intuitive. This may also be a good time to drop a reminder that HiveManager is a centralized management tool; not cloud control as others in the market have developed. There are useful tools built into HM NG in the Health, Dashboard, Application Visibility, Monitoring, and Troubleshooting views. One is able to get an accurate predicitive view of AP counts and placement prior to purchase and deployment. There are also built in guest access tools that were add-ons in the previous versions. On the downside, the current level of HM NG does not cover their entire product line. In particular, their routers and CVG (Cloud VPN Gateway) are omitted. I feel rather assured it is on their road map, but as of 8/2016, they are not configurable via HM NG. As a result, we are running both HiveManager 6 and HiveManager NG VMs. The offset are the open Arohive APIs that will provide presence, location, monitoring, and identity data.

    Service & support - overall comment

    Aside from a robust online user community, the Aerohive support staff is knowledgable and helpful.


  • 5 out of 5.0, Reviewed

    Product(s): Aerohive HiveManager NG Network Management

    We use Aerohive WLAN products in all of our global subsidiaries.

    Overall Comment

    When we first purchased Aerohive I was very concerned as we are a Cisco shop and did not know how this product would stand up. I can say that once we started the install my concerns vanished. The install and management of the product was very easy ( A little bit of change on how thing work, but very easy). We have had it running in our environment for over a year and I can say it been great and very easy to support and gives us so much visibility into our environment. The support team is great to work with and always helps us with questions and any problems that may come up.

    Service & support - overall comment

    We have a very large Aerohive deployment and are very happy with them. Their support is great. The performance and customizability of configuration has allowed us to do things that our previous Wi-Fi solutions could not. A single point to manage 180 sites and over 10,000 APs makes life much easier. It is a bit daunting to learn the interface, but once you figure it out, it flows well. Some settings are a little bit hidden or not where you expect. This review is for the classic 6.x version of HiveManager. I have very little experience with the newer HiveManager NG.

    Integration & Deployment - Overall comment

    We have a very large Aerohive deployment and are very happy with them. Their support is great. The performance and customizability of configuration has allowed us to do things that our previous Wi-Fi solutions could not. A single point to manage 180 sites and over 10,000 APs makes life much easier. It is a bit daunting to learn the interface, but once you figure it out, it flows well. Some settings are a little bit hidden or not where you expect. This review is for the classic 6.x version of HiveManager. I have very little experience with the newer HiveManager NG.


  • 4 out of 5.0, Reviewed

    Product(s): Aerohive HiveManager NG Network Management

    Implementation and management are a breeze, a mobile app would be nice.

    Overall Comment

    HiveManager NG has been a solid management console for me. The interface is easy to navigate and provides nice at-a-glace information. Most items are clickable and will take you deeper, provide more information, or link to areas where configuration fixes can take place. Unfortunately, there is no mobile app to monitor the network health via smartphone or tablet. The site does load reasonably well on a mobile browser but it would be a nice feature.U

    What do you like most about the product or service?

    I like the navigation method within HiveManger NG the most. I really like how almost all elements are clickable and take me then to more specific information and features.

    What do you dislike most about the product?

    The only thing I feel like I am missing is a mobile application.

    Product capabilities - overall comment

    My needs in a management console are relatively simple, so the capabilities of HiveManger NG greatly exceed those.

    Service & support - overall comment

    Most of the support I have gotten has been through the Aerohive user community. At first this was difficult for me because I was used to working directly with vendor or manufacturer tech support. However; the move involved I have gotten in the user community the more I like this general industry shift to user-driven community support.

    Integration & Deployment - Overall comment

    While it did take a few hours for the hardware to show how up and me manageable from inside HiveManager NG, most of that time was just spent waiting. Switching over to HiveManager NG involved removing each AP from the old console, entering its serial number into a prompt, waiting a few hours, and then pushing the network policy out. Super simple.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(9)
4.6

Ability to understand your organization's needs

(6)
4.5

Timely and complete response to product questions

(6)
4.3

Pricing and contract flexibility (pricing and terms)

(6)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(9)
4.7

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
4.0

Ease of integration using standard APIs and tools

(4)
4.3

Quality and availability of end-user training

(5)
4.2

Ease of deployment

(6)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(9)
4.3

Did you purchase a support package from the vendor?

Yes

I’m unsure


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(6)
4.5

Quality of technical support

(6)
4.5

Quality of peer user community

(6)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(9)
4.6

Mobile Device Management

(4)
4.0

Mobile App Management

(4)
3.8

Secure Personal Information Management

(4)
3.8

Multiuser Support

(6)
4.3

Scalability

(6)
4.7

Cloud Architecture

(4)
5.0

Remote Support

(6)
4.3

Client Management

(6)
4.5

Administration and Usability

(6)
4.5

Content Access and Distribution

(5)
4.0

Mobile Device Support Breadth

(5)
4.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Maintenance and Support

Technical Assessment

Vendor/Product Selection

Development/Integration

User Training

Functional Assessment

Rollout and Install

Vendor Management

Executive Sponsor

Application Lead


Why did your organization purchase an EMM suite?

To implement BYOD

To create internal/operational efficiencies

To minimize risk of unmanaged devices

To deploy mobile devices

To manage cost


What other vendors were considered?

Cisco

Aruba Networks

Aerohive Networks

AirWatch by VMware

Other...


What were the key factors that drove your organization's decision?

Product functionality and performance

Overall cost

Product roadmap and future vision

Strong customer focus

Strong services expertise

Strong consulting partnership

Strong user community

Financial/organizational viability


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific