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enterprise-mobility-management-suites airwatch-by-vmware All Markets > Enterprise Mobility Management Suites

VMware AirWatch

4.0 out of 5.0 (86 ratings)

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We have aggregated ratings data on VMware AirWatch but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): AirWatch by VMware Mobile Device Management

    TCO not impressive, but result is great

    Overall Comment

    professional

    What do you like most about the product or service?

    rapid deployment and enrollment

    What do you dislike most about the product?

    price

    Product capabilities - overall comment

    strong perf and covers most of the required capabilities, easy to manage

    Service & support - overall comment

    kinda ok, not too too great

    Integration & Deployment - Overall comment

    pretty easy with their PS


  • 5 out of 5.0, Reviewed

    Product(s): AirWatch by VMware Mobile Device Management

    Most feature rich of all EMM products out there. Buy extended support!

    Overall Comment

    Pros: most feature rich of all the EMM products we reviewed. Quite agile too...they added a new feature just to appease us. Had unique innovative features like Telecom Expense Management and being able to deploy public apps while suppressing access to the public app store

    What do you like most about the product or service?

    Much more feature rich than their competitors (M360 & MobileIron)

    What do you dislike most about the product?

    Support is lacking. Basic package support package is pathetic

    Service & support - overall comment

    Basic support package is not enough for any large enterpise. A dedicated support engineer is a must

    Integration & Deployment - Overall comment

    The deployment package is not a one size fits all. We ended up not being able to complete our deployment with


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch by VMware Mobile Device Management

    Implementation was challenging, but we have overcome all initial issues.

    Overall Comment

    Initial deployment was bumpy - documentation was not clear; technical staff had limited experience with various deployment options; configuration with internal certification authority was challenging. While I've focused on the bumps in the night, ultimately, we've been able to overcome them all and rely on AirWatch MDM for all our iOS devices (we don't support Android).

    What do you like most about the product or service?

    Ability to track devices within and outside our environment. Auditing is also very good.

    What do you dislike most about the product?

    Nothing.

    Product capabilities - overall comment

    No other comment

    Service & support - overall comment

    Web portal and documentation is satisfactory. Easy to open cases and relatively quick response within documented SLAs.

    Integration & Deployment - Overall comment

    As previously described, a few bumps during initial deployment, but nothing that could not be overcome.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch by VMware Mobile Device Management

    Top quality MDM product. Needs access to android security patch version.

    Overall Comment

    We use a hosted model solution. Really like the ability to quickly setup and begin use with no investment in infrastructure needed. The console provides access to all supported features and provides a high degree of control. Integration of the Apple DEP and Samsung MEP are extremely valuable provisioning features for the enterprise. The only missing item that I have found, so far is android security patch level, but it isn't clear if this is an EMM issue or one with android.

    What do you like most about the product or service?

    automated tracking and reporting, rules enforcement, remote wiping black list/white list management. timeliness on platform OS release support.

    What do you dislike most about the product?

    standard pre-packaged reports don't cover all scenarios, so must resort to custom report creation sometimes.

    Product capabilities - overall comment

    Very little missing. App catalog and management can improve. can also improve in tracking security patch management for android devices.

    Service & support - overall comment

    3rd party provider makes day-to-day management much easier, and turn-key. Releasing staff need to build-up knowledge and quickly deploy.

    Integration & Deployment - Overall comment

    Fast setup. Lot's of reporting options to track registration process.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch by VMware Mobile Device Management

    Fully developed features and easy to integrate into your environment.

    Overall Comment

    Met all our requirements for features and functions and the ease of implementation was a deciding factor in our decision to adopt the product.

    What do you like most about the product or service?

    Ease of implementation.

    What do you dislike most about the product?

    Not the last cost alternative but you get what you pay for.

    Product capabilities - overall comment

    Fully developed and works as designed.

    Service & support - overall comment

    Support has met all our needs.

    Integration & Deployment - Overall comment

    Easy to implement.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch by VMware Mobile Device Management

    Great Product, with Some Small Avoidable Pitfalls.

    Overall Comment

    Great product, but once you get into an upgrade cycle, it can be difficult. You can do some simple things that will make your experience better.

    What do you like most about the product or service?

    Ease of control of the devices and requires little to no management once configured.

    What do you dislike most about the product?

    There could have been a better user group at my implementations, but it had vastly improved.

    Service & support - overall comment

    Great, they helped me with every issue.

    Integration & Deployment - Overall comment

    The pitfall to avoid is to not put everything into a single profile. Use the Smart Groups and different profiles so updating a single profile is made simpler.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch by VMware Mobile Device Management

    Powerful product, but you must plan the deployment.

    Overall Comment

    AirWatch is a fantastic product, which provides an excellent end user experience. It is very powerful and transparent once deployed. The admin panel is not perfect though, and there is a decent learning curve. The support has ranged from excellent to somewhat disappointing. We had a great initial engagement and knowledge share, but our account manager has changed several times and this has made continuing support frustrating at times.

    What do you like most about the product or service?

    The capabilities and roadmap are excellent, the minimal impact once a device is imaged is very impressive

    What do you dislike most about the product?

    I think that the company is growing too fast, this creates for an inconsistant service expirience.

    Product capabilities - overall comment

    It would be nice if they had a more transparent relationship with Apple.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch by VMware Mobile Device Management

    Easy implementation, great visibility, not completely stable.

    Overall Comment

    Overall the solution is solid and by far way above the competition. However, the inconsistencies around them upgrading their SaaS environments have caused a lot of pain and issues for both our support desk and our end users.

    Service & support - overall comment

    Their support organization seems to be lack luster and always requires escalation to get the resolution you're looking for.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch by VMware Mobile Device Management

    Setup of on-premise environment required a lot more effort than expected.

    Overall Comment

    We use AirWatch primarily for MDM, but the Mobile Access Gateway, Content Locker, and AirWatch Browser all provide value for publishing documents and accessing back end applications. MAG performance with certain apps has been a challenge.

    Service & support - overall comment

    Great support on small issues, but months long cases on infrastructure and integration issues.


  • 4 out of 5.0, Reviewed

    Product(s): AirWatch by VMware Mobile Device Management

    Implementation is good, but would recommend enterprises to go for POC before Production.

    Overall Comment

    The overall experience is good, but has a lot of issues with multi-device usage. The MDM profile management is a very nicely provided to accommodate with ease of operations. The troubleshooting capabilities are good too. But would love to see this product enhanced with more features and solutions like end user level self-feature management to provide more dynamics.

    What do you like most about the product or service?

    Ease of Provisioining for the Enterprise Users

    What do you dislike most about the product?

    Multi-Device management for the same user


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(74)
4.0

Ability to understand your organization's needs

(69)
4.0

Timely and complete response to product questions

(68)
4.0

Pricing and contract flexibility (pricing and terms)

(63)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(83)
3.9

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(38)
3.7

Ease of integration using standard APIs and tools

(50)
3.7

Quality and availability of end-user training

(52)
3.9

Ease of deployment

(72)
3.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(81)
3.8

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(68)
3.9

Quality of technical support

(68)
3.9

Quality of peer user community

(44)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(86)
4.3

Mobile Device Management

(67)
4.6

Mobile App Management

(61)
4.1

Secure Personal Information Management

(54)
4.2

Multiuser Support

(47)
3.9

Scalability

(61)
4.3

Cloud Architecture

(45)
4.1

Remote Support

(44)
3.9

Client Management

(54)
4.0

Administration and Usability

(63)
4.1

Content Access and Distribution

(51)
3.9

Mobile Device Support Breadth

(63)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Vendor/Product Selection

Functional Assessment

Executive Sponsor

Rollout and Install

Maintenance and Support

Vendor Management

Application Lead

Development/Integration

User Training

Other...


Why did your organization purchase an EMM suite?

Minimize risk of unmanaged devices

Deployment of mobile devices

Deployment of mobile applications

Implementing BYOD

Manage lost devices

Create internal/operational efficiencies

Cost management

External audit recommendation

To deploy mobile devices

To minimize risk of unmanaged devices

To create internal/operational efficiencies

To deploy mobile applications

To manage lost devices

To implement BYOD

To manage cost

To meet external audit recommendation

Other...


What other vendors were considered? Multiple responses allowed.

MobileIron

Good Technology

Citrix

IBM

Microsoft

AirWatch by VMWare

SAP

Good Technology (acquired by Blackberry)

Blackberry

Symantec

BlackBerry

Maas360

Sophos

Symantec 

JAMF Software

Soti

Absolute Software

AirWatch by VMware

Tangoe

Cisco

Kaspersky Lab

Kony

LANDesk

Landesk

Tangoe 

VMware

Other...


What were the key factors that drove your organization's decision?

Product functionality and performance

Product roadmap and future vision

Overall cost

Breadth of services

Strong customer focus

Financial/organizational viability

Strong services expertise

Pre-existing relationships

Strong user community

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

APAC

Latin America

Asia/Pacific

Europe, Middle East and Africa