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enterprise-mobility-management-suites blackberry All Markets > Enterprise Mobility Management Suites

BlackBerry

3.7 out of 5.0 (47 ratings)

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We have aggregated ratings data on BlackBerry but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Good for the Enterprise (Legacy)

    Implementation was easy - end users adapted very well.

    Overall Comment

    Overall, the product does exactly what it's supposed to do. Corporate email/calendar/contacts are delivered in a secure fashion. We have been informed that the GFE product will be phased out in order to promote and concentrate development on the Good Work application suite. Good Work takes the Good Enterprise offering to a new level in my opinion - combing the best of Good Dynamics and GFE into a single product line.

    What do you like most about the product or service?

    The simplicity of use - not a lot of training needed for non-technical users to understand the basics.

    What do you dislike most about the product?

    Several of our users have 1000+ Exchange contacts and, GFE will issue a "warning" concerning the syncing of over 500 contacts - it appears to work, but, the app must stay in the foreground for the sync to complete.

    Product capabilities - overall comment

    Again, the product delivers but, having to incorporate a Dynamics installation was a bit of a downside. Good Work appears to take care of that.

    Service & support - overall comment

    Support has always been very good and appears to continue after the Blackberry acquisition. Support tickets are answered in a very timely fashion and the follow up from the SEs is outstanding.

    Integration & Deployment - Overall comment

    The product easily integrated with our on prem Microsoft Exchange system. Having the ability to securely deliver email (in a container) in a BYOD environment was key. The ability to selectively wipe only the container or the entire device is a huge benefit.


  • 4 out of 5.0, Reviewed

    Product(s): Good for the Enterprise (Legacy)

    Solution is easy and intuitive. Very quick adoption rate leading to a successful roll-out.

    Overall Comment

    In general the product and experience went well. The platform is pretty straight forward, but there were a few technical snags.

    What do you like most about the product or service?

    containerization

    What do you dislike most about the product?

    Some users dislike the UI. But, they have continued to improve it and align it more and more as a native app.

    Service & support - overall comment

    In general the support is good, however there are a few issues that seem to linger and not receive the ownership you would expect as a customer.


  • 2 out of 5.0, Reviewed

    Product(s): Good Secure Mobility Solution (Legacy)

    Good/Blackberry Transition is Not Good

    Overall Comment

    We are not normally on the bleeding edge of technology but needed to update our EMM solution. This move was an "upgrade" from GFE but turned out to be much riskier due in large part to the underlying change to BES 12.

    What one piece of advice would you give other prospective customers?

    Move slowly the solution worked well in a small pilot but did not scale to larger implementation.

    What do you like most about the product or service?

    Ability to deploy and use some applications will have a significant impact on our user community.

    What do you dislike most about the product?

    The product is slow to load and periodically freezes. Instead of improving our EMM services, it has degraded significantly.

    What one thing do you wish the vendor did differently?

    Blackberry integration with Good should have been more stable prior to release. We would not have been an early adopter had we known this integration had issues. We would have stayed with an underlying Good infrastructure and rolled in the Blackberry solutions at a later date.

    If you could start over, what would your organization do differently?

    Wait until the integration between Good Dynamics and Blackberry had been stabilized.

    Integration & Deployment - Overall comment

    Serious performance issues.


  • 4 out of 5.0, Reviewed

    Product(s): Good for the Enterprise (Legacy)

    The app is functional, but it's not possible to see the details of the meetings.

    Overall Comment

    Practical.

    What one piece of advice would you give other prospective customers?

    Manage password on device + app.

    What do you like most about the product or service?

    Access to my emails and meetings anywhere.

    What do you dislike most about the product?

    Can't see the details.

    What one thing do you wish the vendor did differently?

    Should have the details of the meeting.

    If you could start over, what would your organization do differently?

    Evaluate the product.

    Product capabilities - overall comment

    Can't see the details of the meetings.


  • 2 out of 5.0, Reviewed

    Product(s): Good Secure Mobility Solution (Legacy)

    Out-of-the-box readiness in some ways, but lagging in enhanced features and strategy.

    Overall Comment

    Multiple issues with proof of concept deployment. Confirmed that we needed to go through the selection process to choose a different solution.

    What one thing do you wish the vendor did differently?

    Be more aligned internally, with its technical capabilities.

    If you could start over, what would your organization do differently?

    Choose the vendor who is actively evolving their EMM solution.


  • 5 out of 5.0, Reviewed

    Product(s): BlackBerry Enterprise Service (Legacy)

    excellent product, high level of flexibility

    Overall Comment

    Skills, ability to understand customer and needs.

    What do you like most about the product or service?

    Simplicity, prices, capabilities.

    What do you dislike most about the product?

    The licences which are changing too much.

    If you could start over, what would your organization do differently?

    Price negotiation.


  • 5 out of 5.0, Reviewed

    Product(s): Good Secure Mobility Solution (Legacy)

    Low learning curve and excellent usability.

    Overall Comment

    The deployment was simple, the learning curve was low for the users and the product has excellent functionailty.

    What one piece of advice would you give other prospective customers?

    Buy this software for secure mobile access.

    What do you like most about the product or service?

    In addition to being easy to use, you can configure which and how many email folders to synchronize.


  • 4 out of 5.0, Reviewed

    Product(s): Good Secure Mobility Solution (Legacy)

    Happy with security, some users wanted more integrated solution

    Overall Comment

    Overall, I am very pleased with the product from initial roll out through continued usage several years later

    What one piece of advice would you give other prospective customers?

    Explain to user community why Good was chosen over other (non-container) solutions.

    What do you like most about the product or service?

    Security

    What one thing do you wish the vendor did differently?

    More seamless integration with native mail platforms

    If you could start over, what would your organization do differently?

    I would implement more training so that users understood why we chose Good instead of other products they thought were "easier to use" (without understanding security needs).


  • 3 out of 5.0, Reviewed

    Product(s): Good Secure Mobility Solution (Legacy),Good for the Enterprise (Legacy)

    A good product at one time, now just an unclear vision and lackluster support.

    Overall Comment

    While the service works fairly well for the basic email/calendar/contacts, support and lack of any new innovation has really driven down our overall view of the product. Support of the software has really gone down hill the past two years. Open issues take weeks to months to resolve, if ever. The next generation product Good Work still doesn't seem ready for primetime. Now after the Blackberry acquisition it seems we can't even get a clear understanding on where they are taking the Good products yet.

    What one piece of advice would you give other prospective customers?

    Review other EMM venders and see how they allign to our customers requirements before acquiring Good/Blackberry.

    What one thing do you wish the vendor did differently?

    1. Have timelines of new features and met those dates. 2. Improve support, and not tell its customers that they need a TAM to get adquate support.

    Service & support - overall comment

    Support requests espically for the new Good Work take way to long to get sorted out. Very little knowledge of the Good Dynamics platform in the 1st level of support. Esclations take too long to get done.


  • 4 out of 5.0, Reviewed

    Product(s): BlackBerry Enterprise Service (Legacy)

    Blackberry BES 12 Implementation rocks!

    Overall Comment

    Support is somewhat variable. License consolidation post merger was challenging at best.

    What one piece of advice would you give other prospective customers?

    Relatively easy to implement, cost effective, stable and predictable. Limited app. ecosystems for end users.

    What do you like most about the product or service?

    Stability and ease of use/maintenance. Simple and fast device deployment.

    What do you dislike most about the product?

    Limited ecosystem of application on end user mobile devices.

    What one thing do you wish the vendor did differently?

    Better integration from the costumer support perspective.

    If you could start over, what would your organization do differently?

    Engage the vendor earlier and request active support during transition.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(36)
3.6

Ability to understand your organization's needs

(39)
3.7

Timely and complete response to product questions

(40)
3.6

Pricing and contract flexibility (pricing and terms)

(32)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(46)
3.8

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(19)
3.5

Ease of integration using standard APIs and tools

(24)
3.3

Quality and availability of end-user training

(31)
3.3

Ease of deployment

(41)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(46)
3.5

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(35)
3.7

Quality of technical support

(37)
3.6

Quality of peer user community

(25)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(47)
3.7

Mobile Device Management

(37)
4.0

Mobile App Management

(30)
3.5

Secure Personal Information Management

(36)
4.4

Multiuser Support

(30)
3.6

Scalability

(38)
4.0

Cloud Architecture

(16)
3.3

Remote Support

(29)
3.6

Client Management

(33)
3.8

Administration and Usability

(39)
4.0

Content Access and Distribution

(32)
3.8

Mobile Device Support Breadth

(34)
3.7
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Functional Assessment

Technical Assessment

Executive Sponsor

Maintenance and Support

Rollout and Install

Vendor Management

Development/Integration

User Training

Application Lead

Other...


Why did your organization purchase an EMM suite?

Implementing BYOD

Deployment of mobile devices

Minimize risk of unmanaged devices

Manage lost devices

Deployment of mobile applications

Cost management

To deploy mobile applications

To deploy mobile devices

To minimize risk of unmanaged devices

To implement BYOD

External audit recommendation

To manage lost devices

Create internal/operational efficiencies

To create internal/operational efficiencies

To manage cost

To meet external audit recommendation

Other...


What other vendors were considered? Multiple responses allowed.

MobileIron

Microsoft

Citrix

BlackBerry

IBM

AirWatch by VMWare

AirWatch by VMware

Good Technology (acquired by Blackberry)

Blackberry

Sophos

Good Technology

SAP

Symantec

Absolute Software

LANDesk

Symantec 

Other...


What were the key factors that drove your organization's decision?

Product functionality and performance

Overall cost

Pre-existing relationships

Strong services expertise

Product roadmap and future vision

Financial/organizational viability

Strong customer focus

Strong user community

Breadth of services

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

APAC

EMEA

Latin America