4 out of 5.0, Reviewed Nov 9, 2016
Works good for mail and calendar. Access to websites and file shares is more difficult. Some issues with product registration and single sign on. Improvemen roadmap not as agile as hoped.
Prepare for support (executive support). Do not oversell the product (basic functions are working well, but do not expect to browse on any website, nor to edit complex documentson tablets).
Ease of use of mail and calendar. Once installed, very efficient to use.
The Good Access part (for web browsing)
Easier client registrqtion process Private and corporate calendar merge (currently not possible)
We will have to launch a phase 2 project to correct some aspects (single sign-on eg.). And be better prepared for support, especially VIP/executive support.
4 out of 5.0, Reviewed Jul 28, 2016
Overall, the product does exactly what it's supposed to do. Corporate email/calendar/contacts are delivered in a secure fashion. We have been informed that the GFE product will be phased out in order to promote and concentrate development on the Good Work application suite. Good Work takes the Good Enterprise offering to a new level in my opinion - combing the best of Good Dynamics and GFE into a single product line.
The simplicity of use - not a lot of training needed for non-technical users to understand the basics.
Several of our users have 1000+ Exchange contacts and, GFE will issue a "warning" concerning the syncing of over 500 contacts - it appears to work, but, the app must stay in the foreground for the sync to complete.
Again, the product delivers but, having to incorporate a Dynamics installation was a bit of a downside. Good Work appears to take care of that.
Support has always been very good and appears to continue after the Blackberry acquisition. Support tickets are answered in a very timely fashion and the follow up from the SEs is outstanding.
The product easily integrated with our on prem Microsoft Exchange system. Having the ability to securely deliver email (in a container) in a BYOD environment was key. The ability to selectively wipe only the container or the entire device is a huge benefit.
4 out of 5.0, Reviewed Jun 14, 2016
In general the product and experience went well. The platform is pretty straight forward, but there were a few technical snags.
Some users dislike the UI. But, they have continued to improve it and align it more and more as a native app.
In general the support is good, however there are a few issues that seem to linger and not receive the ownership you would expect as a customer.
2 out of 5.0, Reviewed May 11, 2016
We are not normally on the bleeding edge of technology but needed to update our EMM solution. This move was an "upgrade" from GFE but turned out to be much riskier due in large part to the underlying change to BES 12.
Move slowly the solution worked well in a small pilot but did not scale to larger implementation.
Ability to deploy and use some applications will have a significant impact on our user community.
The product is slow to load and periodically freezes. Instead of improving our EMM services, it has degraded significantly.
Blackberry integration with Good should have been more stable prior to release. We would not have been an early adopter had we known this integration had issues. We would have stayed with an underlying Good infrastructure and rolled in the Blackberry solutions at a later date.
Wait until the integration between Good Dynamics and Blackberry had been stabilized.
Serious performance issues.
4 out of 5.0, Reviewed May 10, 2016
Manage password on device + app.
Access to my emails and meetings anywhere.
Can't see the details.
Should have the details of the meeting.
Evaluate the product.
Can't see the details of the meetings.
2 out of 5.0, Reviewed May 10, 2016
Multiple issues with proof of concept deployment. Confirmed that we needed to go through the selection process to choose a different solution.
Be more aligned internally, with its technical capabilities.
Choose the vendor who is actively evolving their EMM solution.
5 out of 5.0, Reviewed Mar 30, 2016
Skills, ability to understand customer and needs.
Simplicity, prices, capabilities.
The licences which are changing too much.
5 out of 5.0, Reviewed Mar 16, 2016
The deployment was simple, the learning curve was low for the users and the product has excellent functionailty.
Buy this software for secure mobile access.
In addition to being easy to use, you can configure which and how many email folders to synchronize.
4 out of 5.0, Reviewed Mar 16, 2016
Overall, I am very pleased with the product from initial roll out through continued usage several years later
Explain to user community why Good was chosen over other (non-container) solutions.
More seamless integration with native mail platforms
I would implement more training so that users understood why we chose Good instead of other products they thought were "easier to use" (without understanding security needs).
3 out of 5.0, Reviewed Feb 26, 2016
While the service works fairly well for the basic email/calendar/contacts, support and lack of any new innovation has really driven down our overall view of the product. Support of the software has really gone down hill the past two years. Open issues take weeks to months to resolve, if ever. The next generation product Good Work still doesn't seem ready for primetime. Now after the Blackberry acquisition it seems we can't even get a clear understanding on where they are taking the Good products yet.
Review other EMM venders and see how they allign to our customers requirements before acquiring Good/Blackberry.
1. Have timelines of new features and met those dates. 2. Improve support, and not tell its customers that they need a TAM to get adquate support.
Support requests espically for the new Good Work take way to long to get sorted out. Very little knowledge of the Good Dynamics platform in the 1st level of support. Esclations take too long to get done.