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4.6 out of 5.0 (14 ratings)

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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Cisco Meraki Systems Manager

    Ridiculously easy to understand interface. It really can't get any easier.

    Overall Comment

    Really like the interface that Meraki provides. The intuitive nature makes it extremely easy for my students to configure and monitor systems.

    What one piece of advice would you give other prospective customers?

    Do your due diligence in your test lab and be sure to rollout a pilot implementation before going "live" in your production environment.

    What do you like most about the product or service?

    I most enjoyed the ease of navigation within their interface.

    What do you dislike most about the product?

    The product lacks the ability to easily script common tasks.

    What one thing do you wish the vendor did differently?

    I wish they had provided more ability to script automated processes. The GUI is extremely intuitive but the power to configure, control and maintain is lacking from the command line.

    If you could start over, what would your organization do differently?

    As an organization, in the future we would focus on interoperability as we weren't prepared for the manner in which devices in a heterogeneous environment would not communicate effectively. There is much to be said about sticking with a single vendor and as much of a standardized platform as possible.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Meraki Systems Manager

    Easy to implement and run.

    Overall Comment

    Easy to implement and run.

    What one piece of advice would you give other prospective customers?

    Get advice from Gartner

    What do you like most about the product or service?

    Easy to implement

    What do you dislike most about the product?

    Allowed for user level whitelist

    What one thing do you wish the vendor did differently?

    Allowed for user level whitelist

    If you could start over, what would your organization do differently?

    More Testing and long-term planning


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Meraki Systems Manager

    Why Meraki.

    Overall Comment

    I would recommend, just make sure installed with a certified engineer.

    What one piece of advice would you give other prospective customers?

    Do your research don't but just go on name

    What do you like most about the product or service?

    widely used throughout the industry

    What do you dislike most about the product?

    offshore during the day

    What one thing do you wish the vendor did differently?

    more flexible on price

    Product capabilities - overall comment

    i would recommend using this product with an experienced support staff

    Service & support - overall comment

    I would recommend the product but caution the use of non-certified engineers


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Meraki Systems Manager

    Meraki is a solid wireless alternative.

    Overall Comment

    Cisco has done a good job with the purchase of the Meraki solutions and then supporting them during our test phase. A really good experience and at a much lesser price point than Cisco has had for their wireless offer.

    What do you like most about the product or service?

    The price points and the functionality of the management suite.

    What do you dislike most about the product?

    The security of the product may have some vulnerabilities.

    Service & support - overall comment

    We have been very pleased with the Meraki personnel we have worked with.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Meraki Systems Manager

    Ease of deployment, centralized cloud management.

    Overall Comment

    Cloud management portal was a plus.

    What do you like most about the product or service?

    Cloud management.

    What do you dislike most about the product?

    3rd party software needed for LDAP integration.

    Product capabilities - overall comment

    Product worked as stated it would, internal customers comply satisified.

    Service & support - overall comment

    Quick response for support , and plenty of good troubleshooting material readily avaiable on support site.

    Integration & Deployment - Overall comment

    Easy to deploy.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Meraki Systems Manager

    they make things simple.

    Overall Comment

    Exceptional support and to end visibility on network and everything that happens on the network.

    What do you like most about the product or service?

    easy, complete, supported, no hype.

    What do you dislike most about the product?

    need to keep licenses going or gear stops working

    Product capabilities - overall comment

    simplicity makes that features actually get used

    Service & support - overall comment

    after two rings and typing our customer number we directly get a support person who really knows the solution. I don't know how they do it but they don't seem to have a beginner level of support. Support just knows their stuff.

    Integration & Deployment - Overall comment

    you don't just get networking, you get very easy setup and usage, with always on support.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Meraki Systems Manager

    Easy configuration, available from anywhere with Web access.

    Overall Comment

    Very well-conceived Cloud-based switch/device management tool. Very easy to use and pull data from.

    What do you like most about the product or service?

    Well-made, Cloud-based management of devices

    What do you dislike most about the product?

    I wish it included all Cisco devices

    Product capabilities - overall comment

    perfect for small to medium sites.

    Service & support - overall comment

    manufacturer support is excellent.

    Integration & Deployment - Overall comment

    easy to configure and train for use.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Meraki Systems Manager

    Implementation was easy, splash screen configurable, and reports are excellent!

    Overall Comment

    The Meraki Wi-Fi product works very well. The reports that are offered are robust and include quite a bit of information to be able to see utilization trends.

    What do you like most about the product or service?

    Robust reporting. High performance output

    Service & support - overall comment

    Meraki has provided excellent support in offering training and insight into functionality and reporting capabilities.

    Integration & Deployment - Overall comment

    Deployment was almost effortless. It took a little bit of research for configuration and setup but worked well once established.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Meraki Systems Manager Enterprise dont use

    Very easy implementation, excellent support from vendor

    Overall Comment

    Excellent support and service

    What one piece of advice would you give other prospective customers?

    Compare products, ease of use, customer service

    What do you like most about the product or service?

    Customer service is excellent. When issues arise, problems are resolved very quickly. Product is very easy to implement and use.

    What do you dislike most about the product?

    There isn't anything that we dislike about the product or service.

    What one thing do you wish the vendor did differently?

    Can't think of anything that could be done differently.

    If you could start over, what would your organization do differently?

    Originally there was no cost for the product but as the product evolved there was a cost, depending on the number of devices and version of product used. It was a budgeting challenge but not sure that it could have evolved any other way.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Meraki Systems Manager Enterprise dont use

    Simple to deploy. Getting better with age

    Overall Comment

    Meraki Support worked with us to make sure we know the capabilities of the product and how to get it implemented well. It was easy to deploy, costing the support team minimal time and effort. In the beginning it was not as full featured as some MDMs, but Meraki keeps adding to the solution, and it becomes much more valuable every time they do.

    What one piece of advice would you give other prospective customers?

    Licensing is costly. Be sure to take a good inventory first so as not to over-purchase licensing.

    What do you like most about the product or service?

    It works seemlessly with the rest of the Meraki stack, giving us end-to-end insite into our systems.

    What do you dislike most about the product?

    I wish that pushing Windows applications was a little more "one-step." It now requires "bring your own" storage for the remote deployment of windows apps. Also, using the TAG method for deployment of iOS apps is fine, but there are a lot of places in the Meraki stack where tags are generatd or used, and it can get confusing after a while.

    What one thing do you wish the vendor did differently?

    I wish it was better integrated with thrid party vendors earlier. It took a while for them to achieve similar capabilities of other systems when deploying Apple devices, but they have made great improvements recently.

    If you could start over, what would your organization do differently?

    Plan for, and categorize the different groups of devices before purchasing.

    Product capabilities - overall comment

    n/a

    Service & support - overall comment

    Meraki Support is always top-notch. They get back to you very quickly and aren't afraid to escalate to engineering when something is not right.

    Integration & Deployment - Overall comment

    It is a cloud based solution, so there is not a lot of hard work to the deployement. Adding the client for Windows devices can be simply done through Group Policy.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(13)
4.5

Ability to understand your organization's needs

(9)
4.8

Timely and complete response to product questions

(8)
4.5

Pricing and contract flexibility (pricing and terms)

(7)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(14)
4.6

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.3

Ease of integration using standard APIs and tools

(4)
4.3

Quality and availability of end-user training

(9)
4.1

Ease of deployment

(9)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(13)
4.6

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(6)
4.5

Quality of technical support

(8)
4.8

Quality of peer user community

(5)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(14)
4.6

Mobile Device Management

(9)
4.6

Mobile App Management

(8)
4.6

Secure Personal Information Management

(7)
4.7

Multiuser Support

(8)
4.3

Scalability

(9)
4.7

Cloud Architecture

(8)
4.8

Remote Support

(8)
4.6

Client Management

(9)
4.6

Administration and Usability

(9)
4.8

Content Access and Distribution

(8)
4.3

Mobile Device Support Breadth

(8)
4.8
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Rollout and Install

Technical Assessment

Vendor/Product Selection

Executive Sponsor

Maintenance and Support

User Training

Vendor Management

Application Lead

Development/Integration

Other...


Why did your organization purchase an EMM suite?

To manage lost devices

To minimize risk of unmanaged devices

To create internal/operational efficiencies

To deploy mobile applications

To deploy mobile devices

To implement BYOD

To meet external audit recommendation

Minimize risk of unmanaged devices

To manage cost

Other...


What other vendors were considered?

Aruba Networks

Microsoft

Cisco

Maas360

MobileIron

AirWatch by VMware

Citrix

Good Technology (acquired by Blackberry)

Absolute Software

AirWatch by VMWare

Dell

Google

Symantec

VMware

VMware AirWatch

Other...


What were the key factors that drove your organization's decision?

Product functionality and performance

Product roadmap and future vision

Overall cost

Strong services expertise

Strong customer focus

Breadth of services

Financial/organizational viability

Pre-existing relationships

Strong consulting partnership

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Latin America