4 out of 5.0, Reviewed Sep 22, 2016
I would recommend, just make sure installed with a certified engineer.
Do your research don't but just go on name
widely used throughout the industry
offshore during the day
more flexible on price
i would recommend using this product with an experienced support staff
I would recommend the product but caution the use of non-certified engineers
5 out of 5.0, Reviewed Jul 28, 2016
Cisco has done a good job with the purchase of the Meraki solutions and then supporting them during our test phase. A really good experience and at a much lesser price point than Cisco has had for their wireless offer.
The price points and the functionality of the management suite.
The security of the product may have some vulnerabilities.
We have been very pleased with the Meraki personnel we have worked with.
5 out of 5.0, Reviewed Jul 28, 2016
Cloud management portal was a plus.
3rd party software needed for LDAP integration.
Product worked as stated it would, internal customers comply satisified.
Quick response for support , and plenty of good troubleshooting material readily avaiable on support site.
Easy to deploy.
5 out of 5.0, Reviewed Jul 16, 2016
Exceptional support and to end visibility on network and everything that happens on the network.
easy, complete, supported, no hype.
need to keep licenses going or gear stops working
simplicity makes that features actually get used
after two rings and typing our customer number we directly get a support person who really knows the solution. I don't know how they do it but they don't seem to have a beginner level of support. Support just knows their stuff.
you don't just get networking, you get very easy setup and usage, with always on support.
4 out of 5.0, Reviewed Jun 7, 2016
Very well-conceived Cloud-based switch/device management tool. Very easy to use and pull data from.
Well-made, Cloud-based management of devices
I wish it included all Cisco devices
perfect for small to medium sites.
manufacturer support is excellent.
easy to configure and train for use.
4 out of 5.0, Reviewed Jun 6, 2016
The Meraki Wi-Fi product works very well. The reports that are offered are robust and include quite a bit of information to be able to see utilization trends.
Robust reporting. High performance output
Meraki has provided excellent support in offering training and insight into functionality and reporting capabilities.
Deployment was almost effortless. It took a little bit of research for configuration and setup but worked well once established.
5 out of 5.0, Reviewed Mar 31, 2016
Excellent support and service
Compare products, ease of use, customer service
Customer service is excellent. When issues arise, problems are resolved very quickly. Product is very easy to implement and use.
There isn't anything that we dislike about the product or service.
Can't think of anything that could be done differently.
Originally there was no cost for the product but as the product evolved there was a cost, depending on the number of devices and version of product used. It was a budgeting challenge but not sure that it could have evolved any other way.
4 out of 5.0, Reviewed Mar 22, 2016
Meraki Support worked with us to make sure we know the capabilities of the product and how to get it implemented well. It was easy to deploy, costing the support team minimal time and effort. In the beginning it was not as full featured as some MDMs, but Meraki keeps adding to the solution, and it becomes much more valuable every time they do.
Licensing is costly. Be sure to take a good inventory first so as not to over-purchase licensing.
It works seemlessly with the rest of the Meraki stack, giving us end-to-end insite into our systems.
I wish that pushing Windows applications was a little more "one-step." It now requires "bring your own" storage for the remote deployment of windows apps. Also, using the TAG method for deployment of iOS apps is fine, but there are a lot of places in the Meraki stack where tags are generatd or used, and it can get confusing after a while.
I wish it was better integrated with thrid party vendors earlier. It took a while for them to achieve similar capabilities of other systems when deploying Apple devices, but they have made great improvements recently.
Plan for, and categorize the different groups of devices before purchasing.
Meraki Support is always top-notch. They get back to you very quickly and aren't afraid to escalate to engineering when something is not right.
It is a cloud based solution, so there is not a lot of hard work to the deployement. Adding the client for Windows devices can be simply done through Group Policy.
5 out of 5.0, Reviewed Mar 17, 2016
Easy of use and continuous, realtime, improvement.
Compare the facts.
Easy to use, administer and support through a single pane of glass.
It is not free.
Not charge for the product. Was previously free.
Purchase additional licensing and enforce additional deployments.
Control of the devices and integration between Meraki product lines are fantastic.
Extremely quick to respond and very knowledgable support.
Seamless integration with other Meraki managed equipment and simple device deployment.
5 out of 5.0, Reviewed Mar 17, 2016
Meraki has been close to the cutting edge with introducing new features when they are published from Apple. Support is great and the product just works.
Make sure your deployment strategy is solid as it will get out of hand quickly. Tag-based management can become a beast if not managed properly.
It works very well and is so intuitive and easy to use. I like that it is updated regularly and there is relatively clear documentation on how to use it. The learning curve is very small.
Some of the more advanced features require additional Meraki hardware, such as wireless access points or switches. It would be nice if I could take advantage of these features with my existing infrastructure. Additionally, there could be a little more depth to some of the options available to me - it seems like some things are either on or off without any other settings.
The Active Directory is very shaky. I wish it would have more options than simply all on or all off. It would be naive to be able to apply it selectively. I also have not had great success with the reporting or policy management - trying to run reports on which apps are installed on devices has been problematic and inconsistent.
We initially rolled out a subset of devices on another MDM, and it has taken us years to get all of those accounted for and inventoried. I would have started with just one solution and stuck with it.
Overall this product is able to do most of what I see others being able to do. There are some areas where the configuration settings are a bit basic and some in depth settings would be nice. Additionally, some of the features only will work when integrated with other Meraki hardware, which I do not have so I have not had the opportunity to test that out.
The service and support has been for the most part very responsive. I have only used the email ticketting system and it has succeeded when needed. Some issues have taken a while to get resolved but otherwise very solid.
This was one of the easist products to figure out an implement that I've dealt with. I didn't have to have any tech support to help set it up, it was very intiative and just made sense. Very easy to use.