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3.7 out of 5.0 (34 ratings)

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We have aggregated ratings data on Citrix but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): XenDesktop,XenMobile,XenMobile MDM

    XenMobile is not adequately understood by Citrix

    Overall Comment

    Zenprise was bought by Citrix and they attempted to integrate it with NetScaler. So far, through version 9.x, that integration is weak at best. We have had numerous issues, and are currently facing a 2-week old issue that their tech support cannot figure out. The issue is causing us to be unable to enroll new phones.

    What do you like most about the product or service?

    Fairly feature rich.

    What do you dislike most about the product?

    Poor technical support.

    Service & support - overall comment

    Don't deploy XenMobile unless you have NetScaler expertise in-house.

    Integration & Deployment - Overall comment

    Our partners did not have the needed skills with XenMobile and especially with NetScaler. We were using Presidio.


  • 4 out of 5.0, Reviewed

    Product(s): XenDesktop

    Backend upgrade wasn't a problem. Getting the VDA to work was painful.

    Overall Comment

    Citrix XenDesktop is a pretty mature product by Citrix. We are just completing the backend upgrade to version 7.6 and everything is going well. Our biggest challenges were around the VDA which had many bugs when it was first delivered to us. Citrix definitely has to work on their QA to deliver better quality products and avoid deployment delays.


  • 4 out of 5.0, Reviewed

    Product(s): XenDesktop

    Good product overall but quality control of the software is a big problem.

    Overall Comment

    In general our virtual desktop deployments have gone well. Ongoing support has been problematic.

    What do you like most about the product or service?

    I like the way it enables our employees to work anytime, anywhere and on any device.

    What do you dislike most about the product?

    Serivce leaves a lot to be desired. If you call their technical support they are of little use. We have TRMs on our account but they don't add much value.

    Product capabilities - overall comment

    Best desktop virtualization vendor in the market. Product works very well over low latency links.

    Service & support - overall comment

    Deployments and product are mostly stable but when you do need support it can be very challenging getting to the right people to resolve. Going through a major upgrade now and we have encountered many bugs that have taken a long time to resolve.


  • 4 out of 5.0, Reviewed

    Product(s): XenDesktop

    Great solution to publish applications and desktops to our end users.

    Overall Comment

    Citrix has provided our end users with a solid experience. Innovations regarding HTML 5, the receiver client, and HDX technology have improved the user experience. Features that we have enjoyed the most in this version are the pre-launch and session linger technologies. We do have a few issues with Citrix. Our company is fully Hyper-V, and the lack of support for Generation 2 hardware is frustrating.

    What do you like most about the product or service?

    Solid product. If installed properly, functions well. Friendly interface for the end users. Lots of options on how the end user can connect with the product. Good relationships with other software

    What do you dislike most about the product?

    My main frustration with the product is the lack of support for Hyper-V innovation. Generation 2 machines have been out for years, but it wasn't until version 7.9 that it is fully supported.

    Service & support - overall comment

    Citrix seems to prefer to work through a partner when providing support. I would rather be able to create my own support case than to have a middle man.


  • 3 out of 5.0, Reviewed

    Product(s): XenMobile

    Implementation was complex and difficult. Did finally meet our security requirements.

    Overall Comment

    Generally took a while to develop product sufficient enough to meet our mobile application security policy. Willing to work on understanding our security requirements and discussing product direction / roadmaps. Room to improve on user experience aspects.

    What do you like most about the product or service?

    Met our needs for mobile app security using MAM and app wrapping only. Ability to integrate with existing enterprise solutions.

    What do you dislike most about the product?

    Complexity and difficult in integrating with existing enterprise solution.


  • 4 out of 5.0, Reviewed

    Product(s): XenMobile MDM

    ZenMobile MDM big success on iOS, less so on Android.

    Overall Comment

    The experience with the deployment on iOS has been a significant success. The deployment for the Android has not met our expectations for the user experience we expect to deliver to our users. The adoption by our iOS and Android users reflects this.

    What do you like most about the product or service?

    We can't say enough about the iOS implementation. It has met all our expectations for integrated and exceptional user experience and been rock solid in reliability.

    What do you dislike most about the product?

    Nothing more, has already been shared. We like the product and are sticking with it.

    What one thing do you wish the vendor did differently?

    We wish their deployment for Android was consistent with the integrated vision we had. We are continuing to work closely with Citrix and Google on improving Android deployment with Android for work, but this model is also proving elusive and changing. We can't say enough about the iOS deployment. It has met all our expectations and been rock solid.

    If you could start over, what would your organization do differently?

    We would revise our strategy with Android. We strove for a tightly integrated experience that we were able to achieve for iOS. This hasn't panned out for the Android. We are not looking at different strategies for support on Android. One strategy could be to limit the range of supported devices. We are hesitant to do this as it is contrary to our intense focus on the user experience include providing their choice of their preferred device for BYOD.

    Product capabilities - overall comment

    5 for iOS.

    Service & support - overall comment

    Some challenges with escalation of support issues. We had several issues that couldn't be addressed with front line support and it took some extra effort to get the right escalation.

    Integration & Deployment - Overall comment

    Rock solid on iOS. Issues with desired integration on Android. Earlier versions also had stability issues but those have bene resolved.


  • 4 out of 5.0, Reviewed

    Product(s): XenMobile MDM

    Easy Implementation, system has growing pains

    Overall Comment

    Citrix is working hard to keep the product secure and add functionality. We had issues with backwards compatibility after upgrades, all apps had to be rewrapped or the users could not open them. Most issues are due to the vendor forcing us to upgrade before we identifed the issues we would have in our environment. Losing the ability to use any mobile apps for a few days is bad enough, but to find out its due to them not being able to be run on the upgraded system seems lacking in customer support.

    What one piece of advice would you give other prospective customers?

    Make sure you look past the current version and ensure upgrade paths and current apps are discussed.

    What do you like most about the product or service?

    The product proves a seamless internal store for our apps and delivers a microVPN that ensures our data is encrypted in use. Data is stored encrypted in a siloed space and other users cannot get into the data.

    What do you dislike most about the product?

    No backwards compatability for current apps. Being forced to constantly rewrap the apps.

    What one thing do you wish the vendor did differently?

    Test their apps better before forcing the customers to upgrade.

    If you could start over, what would your organization do differently?

    Find a system that did not require every mobile app to be reopened, rebuilt, rewrapped then redeployed. Then the users have login to the store and redownload the app just to use them. We would find a better way to support shared devices, citrix does not support multiple people sharing one device.

    Product capabilities - overall comment

    Very good features and they add new functionality often.

    Service & support - overall comment

    We have 6 tickets open, some over 30 days.

    Integration & Deployment - Overall comment

    Product was easy to implement and get up and running.


  • 4 out of 5.0, Reviewed

    Product(s): XenMobile MDM

    Implementation was not without many challanges but overall the end product is really solid

    Overall Comment

    Overall I really like the end product, but it is not an out of the box turn key solution.

    What one piece of advice would you give other prospective customers?

    Make sure you have a knowledgable partner and go into this knowing it's a complex solution with many moving pieces.

    What do you like most about the product or service?

    Easy to use and feature rich.

    What do you dislike most about the product?

    How complex it is to install and manage.

    What one thing do you wish the vendor did differently?

    Once I asked the vendor directly for help they stepped right in. If I did this again, I would have gone straight to the vendor.

    If you could start over, what would your organization do differently?

    I would have asked for more vendor support instead of solely relying on a VAR for install and configuration.

    Service & support - overall comment

    The handful of support cases I've opened with Citrix have been answered correctly and quickly.


  • 4 out of 5.0, Reviewed

    Product(s): Citrix MDX Toolkit,XenMobile,XenMobile MDM

    Implementation was walk in the park, Citrix continued to support evolving requirements

    Overall Comment

    We have a very active engagement with the vendor, around the current and future requirements of the product. The vendor is very active in engaging ourselves with other customers using the product for us to discuss common challenges.

    What one piece of advice would you give other prospective customers?

    Make sure you understand you're requirements that device needs to support before picking an end point.

    What do you like most about the product or service?

    Simple to use.

    What do you dislike most about the product?

    Wrapping process of the MDX applications.

    What one thing do you wish the vendor did differently?

    I'd like the application wrapping process to be simpler, via a web portal, instead of the current process.

    If you could start over, what would your organization do differently?

    If we could start over, we'd be more actively engaging some of the application teams around the target end device, limitations on windows devices has held us back, compared to the success we've had with Android/iOS.


  • 4 out of 5.0, Reviewed

    Product(s): Citrix MDX Toolkit,XenMobile

    Great product, but beware of the complexity of your own infrastructure.

    Overall Comment

    Support of the Citrix organisation has been very good. We are a "large" user with a very, very complex infra structure. We have experienced a number of serious issues in the last year which were sometimes due to XenMobile issues, somtimes to internal issues and often a mix. We do accept that with the current very vivid development of mobility products one will meet the boundaries of a product and/or infrastructure. With Citrix we have teamed up with a product organisation that really helped us when it mattered. We think the product has been improved for us an for other users of XenMobile due to the experienced and fixed issues.

    What one piece of advice would you give other prospective customers?

    Do extensive Proof of Concepts with larger numbers of devices on your own environment. Simple configurations on provided cloud environments usually work fine. As the infrastructure gets more complex and the number of devices grows, different kinds of limits are found. Take into account that the database of XenMobile is big and needs quite an extensive (and thus expensive) MSSQL Always-on configuration. Get Citrix Consultancy involved in the actual design and implementation. This will lower the risks of encountering major problems. We have designed our implementation together with them and asked for their "OK" thus we have more support in case of issues.

    What do you like most about the product or service?

    Functionality fits us nicely and support of the vendor is considered very good. Product development is definitely on parr with what we need in the future and Citrix is willing to listen to our needs. Interaction with our XenDesktop environment looks very promising, this is also one of the reasons why XenMobile was high on our list.

    What one thing do you wish the vendor did differently?

    The database of XenMobile is big and needs quite an extensive (and thus expensive) MSSQL Always-on configuration. This impacts the running costs. Android is still trailing iOS development (this is the case for most MDM vendors). It has improved in de last year but there is still a difference. New functionalities appear on iOS and later on Android.

    If you could start over, what would your organization do differently?

    Mobility has more or less jumped on our very large and stubborn organisation. This meant that policies for mobility did not really fit or existed at all. Also the speed of development of mobility products and possibilities require a different mindset within an organisation. One would need to prioritise this within the organisation.

    Product capabilities - overall comment

    From a functional point of view the product delivers. Area's of improvement for us are as follows: Tooling for managing (very) large enterprise implementations could be improved. There is a clear difference between managing 100's of devices and managing 25.000+ devices in one single configuration within a complex enterprise environment. Reporting capabilities could be better, probably this will improve in v10 In v9 of XenMobile, configuration is done in two different components (XDM and AppC), seems like a legacy issue. This makes managing more complex and more prone to errors. XenMobile V10 should fix this We have seen too many instances where an update (f.e. WorxHome or WorxMail) resulted in a (minor) problem. This should be tested in more depth. Especially updates to WorxHome (via Playstore) are potentially dangerous as these cannot be managed from the MDM. So if a problem occurs, users will experience that error soon due to the automatic updates.

    Service & support - overall comment

    We have had good to very good support in situations when there were operational issues. Within Citrix all development lab's were lined up to tackle a number of issues. We have currenly 22.000 devices in the field with operational police officers. Any problems are very quickly "big" problems and Citrix understands that.

    Integration & Deployment - Overall comment

    Deployment of XenMobile


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(31)
4.0

Ability to understand your organization's needs

(25)
4.1

Timely and complete response to product questions

(26)
3.8

Pricing and contract flexibility (pricing and terms)

(24)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(34)
3.7

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)

0 - 3 months (<3)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(16)
3.7

Ease of integration using standard APIs and tools

(19)
3.8

Quality and availability of end-user training

(17)
3.5

Ease of deployment

(28)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(32)
3.7

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(26)
3.7

Quality of technical support

(26)
3.9

Quality of peer user community

(16)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(34)
4.1

Mobile Device Management

(26)
4.5

Mobile App Management

(26)
4.0

Secure Personal Information Management

(23)
4.5

Multiuser Support

(18)
4.2

Scalability

(26)
4.6

Cloud Architecture

(11)
3.6

Remote Support

(20)
4.0

Client Management

(25)
4.3

Administration and Usability

(25)
4.2

Content Access and Distribution

(22)
4.1

Mobile Device Support Breadth

(26)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Vendor/Product Selection

Rollout and Install

Functional Assessment

Executive Sponsor

Development/Integration

Maintenance and Support

Application Lead

User Training

Vendor Management

Other...


Why did your organization purchase an EMM suite?

Implementing BYOD

Minimize risk of unmanaged devices

Deployment of mobile applications

Deployment of mobile devices

To deploy mobile applications

To deploy mobile devices

To manage lost devices

To minimize risk of unmanaged devices

Create internal/operational efficiencies

Cost management

Manage lost devices

To implement BYOD

To create internal/operational efficiencies

External audit recommendation

To manage cost

Other...


What other vendors were considered? Multiple responses allowed.

MobileIron

AirWatch by VMWare

AirWatch by VMware

Good Technology

Microsoft

IBM

Citrix

Good Technology (acquired by Blackberry)

BlackBerry

Blackberry

Maas360

VMware

LANDesk

SAP

Microsoft

Aruba Networks

Dell

Soti

Symantec

Symantec 

Other...


What were the key factors that drove your organization's decision?

Product functionality and performance

Product roadmap and future vision

Pre-existing relationships

Breadth of services

Strong services expertise

Financial/organizational viability

Overall cost

Strong customer focus

Strong consulting partnership

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

EMEA