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3.8 out of 5.0 (42 ratings)

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We have aggregated ratings data on Citrix but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): XenDesktop

    Great solution

    Overall Comment

    Citrix has a best of breed solution and has been a great partner

    What one piece of advice would you give other prospective customers?

    Invest in a good integrator

    What do you like most about the product or service?

    Best overall

    What do you dislike most about the product?

    Wish it was simplier to deploy and support

    What one thing do you wish the vendor did differently?

    Not confused us around XenServer

    If you could start over, what would your organization do differently?

    Constantly improve/enhance rather than every 3-4 years


  • 4 out of 5.0, Reviewed

    Product(s): XenDesktop

    Implementation was easy. All parties involved knew what needed to be done.

    Overall Comment

    The upgrading of Citrix XenDesktop/XenApp went very well. The documentation was sufficient and the knowledge of the third party implementer was excellent.

    What one piece of advice would you give other prospective customers?

    The one piece of advice I have is to find a third party implementer that has extensive experience with a Citrix XenApp/XenDesktop roll-out.

    What do you like most about the product or service?

    The maturity of the product and the tools available to manage the product.

    What do you dislike most about the product?

    From what we are seeing in our testing, the issues with remote printing are still there.

    What one thing do you wish the vendor did differently?

    Nothing. The roll-out was very successful and they did a great job at minimizing the risks and dealing with the issues that arose.

    If you could start over, what would your organization do differently?

    If we could start over, we would have spent more time in planning the roll-out.


  • 4 out of 5.0, Reviewed

    Product(s): XenDesktop

    Good product be aware of the integration elements

    Overall Comment

    The product was new in our environment especially the use of moonshot with HPE hardware and Citrix. The learning curve initially was steep but over the period of time we managed successfully to launch it. It is one year old and very stable.

    What one piece of advice would you give other prospective customers?

    Good prodct to go for if you already invested in Citrix range of products

    What do you like most about the product or service?

    The stability and performance

    What do you dislike most about the product?

    Licensing cost

    What one thing do you wish the vendor did differently?

    Spend more time to do a proper architecture before implementation

    If you could start over, what would your organization do differently?

    Understand the integration requirements especially with Netscalar and Xenapp The implementation partner was also learning the new hardware


  • 4 out of 5.0, Reviewed

    Product(s): XenDesktop, XenMobile, XenMobile MDM

    Great product - after a rocky start

    Overall Comment

    Product was initially unstable due to aggressive release of new software from the vendor via commercial App stores.

    Service & support - overall comment

    Excellent support - similar to our other Citrix products.


  • 4 out of 5.0, Reviewed

    Product(s): XenDesktop, XenMobile MDM

    Implementation was straight forward but took time to optimize settings

    Overall Comment

    The product has worked in our environment and has been adopted by our users well

    What one piece of advice would you give other prospective customers?

    Do a benchmark test on login times and application performance

    What do you like most about the product or service?

    The manageability and functionality of the solution is good

    What do you dislike most about the product?

    Performance issues can be hard to trace

    What one thing do you wish the vendor did differently?

    The response time for support to fix an issue could be better

    If you could start over, what would your organization do differently?

    We would actually do a longer poc and do more bench mark testing in reagrds to application performance

    Service & support - overall comment

    The support is good but at times can take longer then expected to fix an issue


  • 2 out of 5.0, Reviewed

    Product(s): XenMobile, XenMobile MDM

    Challenging deployment. Roadmap shows promise. Citrix struggling to execute in MDM.

    Overall Comment

    citrix has been extremely challenged in integrating the XenMobile capabilities into the broader Citrix portfolio. The product capabilities, up until mid-2016 was fairly stagnant. Those factors, coupled with the more frequent and complex changes from Apple IOS updates, have created a problematic service environment that is difficult to operate and provide a stable and predictable user experience.

    What one piece of advice would you give other prospective customers?

    While any MDM vendor is going to be challenged in providing secure solutions in the rapdily changing IOS/Android environment - make sure you get strong commitments that the vendor will deliver rapid updates in response to more frequent releases from the Mobile OS vendors.

    What do you like most about the product or service?

    Tight integration with other aspects of citrix architecture.

    What do you dislike most about the product?

    The UI is tough to get used to.

    What one thing do you wish the vendor did differently?

    Deployed stable releases more rapdily.

    If you could start over, what would your organization do differently?

    - establish stronger support directly with Ctrix to support the initial deployment

    Service & support - overall comment

    Support staff is inadequate to handle volumne and complexity of support calls.


  • 5 out of 5.0, Reviewed

    Product(s): XenDesktop

    Implementation of XenDesktop 7.6

    Overall Comment

    Support was awesome and product is mature enough for the needs.

    What one piece of advice would you give other prospective customers?

    Use Citrix products for App / Desktop Virtualization.

    What do you like most about the product or service?

    Both are good

    What do you dislike most about the product?

    Frequent release of new versions with the different name.

    What one thing do you wish the vendor did differently?

    The optimization and user experience.

    Service & support - overall comment

    Support is good but need improvements.


  • 3 out of 5.0, Reviewed

    Product(s): XenDesktop, XenMobile, XenMobile MDM

    XenMobile is not adequately understood by Citrix

    Overall Comment

    Zenprise was bought by Citrix and they attempted to integrate it with NetScaler. So far, through version 9.x, that integration is weak at best. We have had numerous issues, and are currently facing a 2-week old issue that their tech support cannot figure out. The issue is causing us to be unable to enroll new phones.

    What do you like most about the product or service?

    Fairly feature rich.

    What do you dislike most about the product?

    Poor technical support.

    Service & support - overall comment

    Don't deploy XenMobile unless you have NetScaler expertise in-house.

    Integration & Deployment - Overall comment

    Our partners did not have the needed skills with XenMobile and especially with NetScaler. We were using Presidio.


  • 4 out of 5.0, Reviewed

    Product(s): XenDesktop

    Backend upgrade wasn't a problem. Getting the VDA to work was painful.

    Overall Comment

    Citrix XenDesktop is a pretty mature product by Citrix. We are just completing the backend upgrade to version 7.6 and everything is going well. Our biggest challenges were around the VDA which had many bugs when it was first delivered to us. Citrix definitely has to work on their QA to deliver better quality products and avoid deployment delays.


  • 4 out of 5.0, Reviewed

    Product(s): XenDesktop

    Good product overall but quality control of the software is a big problem.

    Overall Comment

    In general our virtual desktop deployments have gone well. Ongoing support has been problematic.

    What do you like most about the product or service?

    I like the way it enables our employees to work anytime, anywhere and on any device.

    What do you dislike most about the product?

    Serivce leaves a lot to be desired. If you call their technical support they are of little use. We have TRMs on our account but they don't add much value.

    Product capabilities - overall comment

    Best desktop virtualization vendor in the market. Product works very well over low latency links.

    Service & support - overall comment

    Deployments and product are mostly stable but when you do need support it can be very challenging getting to the right people to resolve. Going through a major upgrade now and we have encountered many bugs that have taken a long time to resolve.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(39)
4.1

Ability to understand your organization's needs

(32)
4.1

Timely and complete response to product questions

(34)
3.8

Pricing and contract flexibility (pricing and terms)

(32)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(42)
3.7

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(23)
3.7

Ease of integration using standard APIs and tools

(26)
3.8

Quality and availability of end-user training

(25)
3.5

Ease of deployment

(36)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(40)
3.7

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(34)
3.8

Quality of technical support

(34)
3.9

Quality of peer user community

(24)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(42)
4.1

Mobile Device Management

(31)
4.4

Mobile App Management

(34)
4.0

Secure Personal Information Management

(31)
4.5

Multiuser Support

(25)
4.2

Scalability

(34)
4.5

Cloud Architecture

(15)
3.9

Remote Support

(27)
4.0

Client Management

(33)
4.1

Administration and Usability

(33)
4.2

Content Access and Distribution

(29)
4.2

Mobile Device Support Breadth

(32)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Rollout and Install

Vendor/Product Selection

Executive Sponsor

Functional Assessment

Maintenance and Support

Development/Integration

Application Lead

Vendor Management

User Training

Other...


Why did your organization purchase an EMM suite?

Implementing BYOD

Minimize risk of unmanaged devices

Deployment of mobile applications

To minimize risk of unmanaged devices

To deploy mobile applications

Deployment of mobile devices

To manage lost devices

To deploy mobile devices

To create internal/operational efficiencies

Create internal/operational efficiencies

Cost management

Manage lost devices

To implement BYOD

To manage cost

To meet external audit recommendation

External audit recommendation

Other...


What other vendors were considered?

MobileIron

AirWatch by VMWare

AirWatch by VMware

Microsoft

Good Technology

Citrix

IBM

Good Technology (acquired by Blackberry)

VMware

BlackBerry

Blackberry

Maas360

Dell

LANDesk

SAP

Microsoft

Aruba Networks

Soti

Symantec

Symantec 

VMware AirWatch

Other...


What were the key factors that drove your organization's decision?

Product functionality and performance

Product roadmap and future vision

Pre-existing relationships

Breadth of services

Strong services expertise

Overall cost

Financial/organizational viability

Strong customer focus

Strong consulting partnership

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

EMEA