3 out of 5.0, Reviewed Aug 16, 2016
Zenprise was bought by Citrix and they attempted to integrate it with NetScaler. So far, through version 9.x, that integration is weak at best. We have had numerous issues, and are currently facing a 2-week old issue that their tech support cannot figure out. The issue is causing us to be unable to enroll new phones.
Fairly feature rich.
Poor technical support.
Don't deploy XenMobile unless you have NetScaler expertise in-house.
Our partners did not have the needed skills with XenMobile and especially with NetScaler. We were using Presidio.
4 out of 5.0, Reviewed Jul 28, 2016
Citrix XenDesktop is a pretty mature product by Citrix. We are just completing the backend upgrade to version 7.6 and everything is going well. Our biggest challenges were around the VDA which had many bugs when it was first delivered to us. Citrix definitely has to work on their QA to deliver better quality products and avoid deployment delays.
4 out of 5.0, Reviewed Jul 28, 2016
In general our virtual desktop deployments have gone well. Ongoing support has been problematic.
I like the way it enables our employees to work anytime, anywhere and on any device.
Serivce leaves a lot to be desired. If you call their technical support they are of little use. We have TRMs on our account but they don't add much value.
Best desktop virtualization vendor in the market. Product works very well over low latency links.
Deployments and product are mostly stable but when you do need support it can be very challenging getting to the right people to resolve. Going through a major upgrade now and we have encountered many bugs that have taken a long time to resolve.
4 out of 5.0, Reviewed Jul 19, 2016
Citrix has provided our end users with a solid experience. Innovations regarding HTML 5, the receiver client, and HDX technology have improved the user experience. Features that we have enjoyed the most in this version are the pre-launch and session linger technologies. We do have a few issues with Citrix. Our company is fully Hyper-V, and the lack of support for Generation 2 hardware is frustrating.
Solid product. If installed properly, functions well. Friendly interface for the end users. Lots of options on how the end user can connect with the product. Good relationships with other software
My main frustration with the product is the lack of support for Hyper-V innovation. Generation 2 machines have been out for years, but it wasn't until version 7.9 that it is fully supported.
Citrix seems to prefer to work through a partner when providing support. I would rather be able to create my own support case than to have a middle man.
3 out of 5.0, Reviewed Jun 13, 2016
Generally took a while to develop product sufficient enough to meet our mobile application security policy. Willing to work on understanding our security requirements and discussing product direction / roadmaps. Room to improve on user experience aspects.
Met our needs for mobile app security using MAM and app wrapping only. Ability to integrate with existing enterprise solutions.
Complexity and difficult in integrating with existing enterprise solution.
4 out of 5.0, Reviewed May 11, 2016
The experience with the deployment on iOS has been a significant success. The deployment for the Android has not met our expectations for the user experience we expect to deliver to our users. The adoption by our iOS and Android users reflects this.
We can't say enough about the iOS implementation. It has met all our expectations for integrated and exceptional user experience and been rock solid in reliability.
Nothing more, has already been shared. We like the product and are sticking with it.
We wish their deployment for Android was consistent with the integrated vision we had. We are continuing to work closely with Citrix and Google on improving Android deployment with Android for work, but this model is also proving elusive and changing. We can't say enough about the iOS deployment. It has met all our expectations and been rock solid.
We would revise our strategy with Android. We strove for a tightly integrated experience that we were able to achieve for iOS. This hasn't panned out for the Android. We are not looking at different strategies for support on Android. One strategy could be to limit the range of supported devices. We are hesitant to do this as it is contrary to our intense focus on the user experience include providing their choice of their preferred device for BYOD.
5 for iOS.
Some challenges with escalation of support issues. We had several issues that couldn't be addressed with front line support and it took some extra effort to get the right escalation.
Rock solid on iOS. Issues with desired integration on Android. Earlier versions also had stability issues but those have bene resolved.
4 out of 5.0, Reviewed Apr 21, 2016
Citrix is working hard to keep the product secure and add functionality. We had issues with backwards compatibility after upgrades, all apps had to be rewrapped or the users could not open them. Most issues are due to the vendor forcing us to upgrade before we identifed the issues we would have in our environment. Losing the ability to use any mobile apps for a few days is bad enough, but to find out its due to them not being able to be run on the upgraded system seems lacking in customer support.
Make sure you look past the current version and ensure upgrade paths and current apps are discussed.
The product proves a seamless internal store for our apps and delivers a microVPN that ensures our data is encrypted in use. Data is stored encrypted in a siloed space and other users cannot get into the data.
No backwards compatability for current apps. Being forced to constantly rewrap the apps.
Test their apps better before forcing the customers to upgrade.
Find a system that did not require every mobile app to be reopened, rebuilt, rewrapped then redeployed. Then the users have login to the store and redownload the app just to use them. We would find a better way to support shared devices, citrix does not support multiple people sharing one device.
Very good features and they add new functionality often.
We have 6 tickets open, some over 30 days.
Product was easy to implement and get up and running.
4 out of 5.0, Reviewed Mar 31, 2016
Overall I really like the end product, but it is not an out of the box turn key solution.
Make sure you have a knowledgable partner and go into this knowing it's a complex solution with many moving pieces.
Easy to use and feature rich.
How complex it is to install and manage.
Once I asked the vendor directly for help they stepped right in. If I did this again, I would have gone straight to the vendor.
I would have asked for more vendor support instead of solely relying on a VAR for install and configuration.
The handful of support cases I've opened with Citrix have been answered correctly and quickly.
4 out of 5.0, Reviewed Mar 31, 2016
We have a very active engagement with the vendor, around the current and future requirements of the product. The vendor is very active in engaging ourselves with other customers using the product for us to discuss common challenges.
Make sure you understand you're requirements that device needs to support before picking an end point.
Simple to use.
Wrapping process of the MDX applications.
I'd like the application wrapping process to be simpler, via a web portal, instead of the current process.
If we could start over, we'd be more actively engaging some of the application teams around the target end device, limitations on windows devices has held us back, compared to the success we've had with Android/iOS.
4 out of 5.0, Reviewed Mar 21, 2016
Support of the Citrix organisation has been very good. We are a "large" user with a very, very complex infra structure. We have experienced a number of serious issues in the last year which were sometimes due to XenMobile issues, somtimes to internal issues and often a mix. We do accept that with the current very vivid development of mobility products one will meet the boundaries of a product and/or infrastructure. With Citrix we have teamed up with a product organisation that really helped us when it mattered. We think the product has been improved for us an for other users of XenMobile due to the experienced and fixed issues.
Do extensive Proof of Concepts with larger numbers of devices on your own environment. Simple configurations on provided cloud environments usually work fine. As the infrastructure gets more complex and the number of devices grows, different kinds of limits are found. Take into account that the database of XenMobile is big and needs quite an extensive (and thus expensive) MSSQL Always-on configuration. Get Citrix Consultancy involved in the actual design and implementation. This will lower the risks of encountering major problems. We have designed our implementation together with them and asked for their "OK" thus we have more support in case of issues.
Functionality fits us nicely and support of the vendor is considered very good. Product development is definitely on parr with what we need in the future and Citrix is willing to listen to our needs. Interaction with our XenDesktop environment looks very promising, this is also one of the reasons why XenMobile was high on our list.
The database of XenMobile is big and needs quite an extensive (and thus expensive) MSSQL Always-on configuration. This impacts the running costs. Android is still trailing iOS development (this is the case for most MDM vendors). It has improved in de last year but there is still a difference. New functionalities appear on iOS and later on Android.
Mobility has more or less jumped on our very large and stubborn organisation. This meant that policies for mobility did not really fit or existed at all. Also the speed of development of mobility products and possibilities require a different mindset within an organisation. One would need to prioritise this within the organisation.
From a functional point of view the product delivers. Area's of improvement for us are as follows: Tooling for managing (very) large enterprise implementations could be improved. There is a clear difference between managing 100's of devices and managing 25.000+ devices in one single configuration within a complex enterprise environment. Reporting capabilities could be better, probably this will improve in v10 In v9 of XenMobile, configuration is done in two different components (XDM and AppC), seems like a legacy issue. This makes managing more complex and more prone to errors. XenMobile V10 should fix this We have seen too many instances where an update (f.e. WorxHome or WorxMail) resulted in a (minor) problem. This should be tested in more depth. Especially updates to WorxHome (via Playstore) are potentially dangerous as these cannot be managed from the MDM. So if a problem occurs, users will experience that error soon due to the automatic updates.
We have had good to very good support in situations when there were operational issues. Within Citrix all development lab's were lined up to tackle a number of issues. We have currenly 22.000 devices in the field with operational police officers. Any problems are very quickly "big" problems and Citrix understands that.
Deployment of XenMobile