2 out of 5.0, Reviewed Oct 18, 2016
citrix has been extremely challenged in integrating the XenMobile capabilities into the broader Citrix portfolio. The product capabilities, up until mid-2016 was fairly stagnant. Those factors, coupled with the more frequent and complex changes from Apple IOS updates, have created a problematic service environment that is difficult to operate and provide a stable and predictable user experience.
While any MDM vendor is going to be challenged in providing secure solutions in the rapdily changing IOS/Android environment - make sure you get strong commitments that the vendor will deliver rapid updates in response to more frequent releases from the Mobile OS vendors.
Tight integration with other aspects of citrix architecture.
The UI is tough to get used to.
Deployed stable releases more rapdily.
- establish stronger support directly with Ctrix to support the initial deployment
Support staff is inadequate to handle volumne and complexity of support calls.
5 out of 5.0, Reviewed Sep 21, 2016
Support was awesome and product is mature enough for the needs.
Use Citrix products for App / Desktop Virtualization.
Both are good
Frequent release of new versions with the different name.
The optimization and user experience.
Support is good but need improvements.
3 out of 5.0, Reviewed Aug 16, 2016
Zenprise was bought by Citrix and they attempted to integrate it with NetScaler. So far, through version 9.x, that integration is weak at best. We have had numerous issues, and are currently facing a 2-week old issue that their tech support cannot figure out. The issue is causing us to be unable to enroll new phones.
Fairly feature rich.
Poor technical support.
Don't deploy XenMobile unless you have NetScaler expertise in-house.
Our partners did not have the needed skills with XenMobile and especially with NetScaler. We were using Presidio.
4 out of 5.0, Reviewed Jul 28, 2016
Citrix XenDesktop is a pretty mature product by Citrix. We are just completing the backend upgrade to version 7.6 and everything is going well. Our biggest challenges were around the VDA which had many bugs when it was first delivered to us. Citrix definitely has to work on their QA to deliver better quality products and avoid deployment delays.
4 out of 5.0, Reviewed Jul 28, 2016
In general our virtual desktop deployments have gone well. Ongoing support has been problematic.
I like the way it enables our employees to work anytime, anywhere and on any device.
Serivce leaves a lot to be desired. If you call their technical support they are of little use. We have TRMs on our account but they don't add much value.
Best desktop virtualization vendor in the market. Product works very well over low latency links.
Deployments and product are mostly stable but when you do need support it can be very challenging getting to the right people to resolve. Going through a major upgrade now and we have encountered many bugs that have taken a long time to resolve.
4 out of 5.0, Reviewed Jul 19, 2016
Citrix has provided our end users with a solid experience. Innovations regarding HTML 5, the receiver client, and HDX technology have improved the user experience. Features that we have enjoyed the most in this version are the pre-launch and session linger technologies. We do have a few issues with Citrix. Our company is fully Hyper-V, and the lack of support for Generation 2 hardware is frustrating.
Solid product. If installed properly, functions well. Friendly interface for the end users. Lots of options on how the end user can connect with the product. Good relationships with other software
My main frustration with the product is the lack of support for Hyper-V innovation. Generation 2 machines have been out for years, but it wasn't until version 7.9 that it is fully supported.
Citrix seems to prefer to work through a partner when providing support. I would rather be able to create my own support case than to have a middle man.
3 out of 5.0, Reviewed Jun 13, 2016
Generally took a while to develop product sufficient enough to meet our mobile application security policy. Willing to work on understanding our security requirements and discussing product direction / roadmaps. Room to improve on user experience aspects.
Met our needs for mobile app security using MAM and app wrapping only. Ability to integrate with existing enterprise solutions.
Complexity and difficult in integrating with existing enterprise solution.
4 out of 5.0, Reviewed May 11, 2016
The experience with the deployment on iOS has been a significant success. The deployment for the Android has not met our expectations for the user experience we expect to deliver to our users. The adoption by our iOS and Android users reflects this.
We can't say enough about the iOS implementation. It has met all our expectations for integrated and exceptional user experience and been rock solid in reliability.
Nothing more, has already been shared. We like the product and are sticking with it.
We wish their deployment for Android was consistent with the integrated vision we had. We are continuing to work closely with Citrix and Google on improving Android deployment with Android for work, but this model is also proving elusive and changing. We can't say enough about the iOS deployment. It has met all our expectations and been rock solid.
We would revise our strategy with Android. We strove for a tightly integrated experience that we were able to achieve for iOS. This hasn't panned out for the Android. We are not looking at different strategies for support on Android. One strategy could be to limit the range of supported devices. We are hesitant to do this as it is contrary to our intense focus on the user experience include providing their choice of their preferred device for BYOD.
5 for iOS.
Some challenges with escalation of support issues. We had several issues that couldn't be addressed with front line support and it took some extra effort to get the right escalation.
Rock solid on iOS. Issues with desired integration on Android. Earlier versions also had stability issues but those have bene resolved.
4 out of 5.0, Reviewed Apr 21, 2016
Citrix is working hard to keep the product secure and add functionality. We had issues with backwards compatibility after upgrades, all apps had to be rewrapped or the users could not open them. Most issues are due to the vendor forcing us to upgrade before we identifed the issues we would have in our environment. Losing the ability to use any mobile apps for a few days is bad enough, but to find out its due to them not being able to be run on the upgraded system seems lacking in customer support.
Make sure you look past the current version and ensure upgrade paths and current apps are discussed.
The product proves a seamless internal store for our apps and delivers a microVPN that ensures our data is encrypted in use. Data is stored encrypted in a siloed space and other users cannot get into the data.
No backwards compatability for current apps. Being forced to constantly rewrap the apps.
Test their apps better before forcing the customers to upgrade.
Find a system that did not require every mobile app to be reopened, rebuilt, rewrapped then redeployed. Then the users have login to the store and redownload the app just to use them. We would find a better way to support shared devices, citrix does not support multiple people sharing one device.
Very good features and they add new functionality often.
We have 6 tickets open, some over 30 days.
Product was easy to implement and get up and running.
4 out of 5.0, Reviewed Mar 31, 2016
Overall I really like the end product, but it is not an out of the box turn key solution.
Make sure you have a knowledgable partner and go into this knowing it's a complex solution with many moving pieces.
Easy to use and feature rich.
How complex it is to install and manage.
Once I asked the vendor directly for help they stepped right in. If I did this again, I would have gone straight to the vendor.
I would have asked for more vendor support instead of solely relying on a VAR for install and configuration.
The handful of support cases I've opened with Citrix have been answered correctly and quickly.