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4.1 out of 5.0 (7 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Simple to implement...great collaboration...not quite a substitute for Microsoft Office

    Overall Comment

    Simple to implement

    What one piece of advice would you give other prospective customers?

    This is not a substitute for MS Office. You will never get a good presentation or document for distribution out of this. great for collaboration and then finish and format in MS Word/Office, etc.

    What do you like most about the product or service?

    Free - collaboration - versioning!! -

    What do you dislike most about the product?

    conversion and layout features

    What one thing do you wish the vendor did differently?

    more compatibility with Offfice

    If you could start over, what would your organization do differently?

    There was a gdocs conversion feature tht we used...wish we did not.

    Service & support - overall comment

    its self support....but they generally have answers, either official or community


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Our Google Cloud Migration

    Overall Comment

    Overall our migration of the cloud email and productivity apps has gone pretty well. At first Google Sheets was a bit primitive but they have continued to improve it. Syncing things from our Active Directory ocassionally becomes trickey but for the most part it's pretty stable. The only real complaint is the rather limited ability to search email logs when troubleshooting an email problem.

    What do you like most about the product or service?

    How easy the migration went and how little we have actual problems

    What do you dislike most about the product?

    I think I've mentioned my reservations about Google Sheets.

    Product capabilities - overall comment

    Gmail and Google Docs work great though I have to admit I still miss Excel

    Service & support - overall comment

    Google has always been responsive to our needs when we have a problem.

    Integration & Deployment - Overall comment

    We worked with an outside vendor for the migration but it went remarkablly well. We didn't have and real problems migrating over 1300 users in one go-live


  • 3 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    MDM works well, but EMM needs significant work to become Enterprise ready.

    Overall Comment

    Limited options to deploy/enforce Apps. Google MDM runs well and provides the basic MDM functionality at no extra cost, but EMM is still weak. Some limitations on pushing security configs (WiFi). Not able to admin define access to devices by Google OU (e.g. for reset). Not able to deploy/whitelist Apps by OU.

    What one piece of advice would you give other prospective customers?

    Be clear about the functionality required. If only MDM is required, then Google is perfect. Do not buy a Rolls Royce, if a Mini will do. MDM / EMM configuration and management takes more time than intially expected.

    What do you like most about the product or service?

    Ease of use. Extensibility using Google AppEngine.

    What do you dislike most about the product?

    Lack of App Publishing functionality Whitelisting etc. limited to the domain and not able to configure at OU level.

    What one thing do you wish the vendor did differently?

    Fixed the App publishing processes / procedures to be able to manage the deployment of all apps from a central store to all devices (iOS and Android) in a consisten way.

    If you could start over, what would your organization do differently?

    Would most likely have kept AirWatch for longer to ensure the option to be able to deploy mobile Apps and links.

    Product capabilities - overall comment

    MDM is okay. App publishing limited (currently only for Android to work).

    Service & support - overall comment

    Once the App publishing and OU fixes have been made I will give this system a 5.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Onboarding is simple, but additional features would make a better end user experience.

    Overall Comment

    Vendor has been very helpful in guiding us through best practices and known issues if any, also answering questions when they come up.

    What one piece of advice would you give other prospective customers?

    Ask to see roadmap and how the feature is intended to be used. They are very helpful when you ask, but finding information from help articles is not always easy.

    What do you like most about the product or service?

    How easy it is to onboard and how well it integrates with all the other Google Apps.

    What do you dislike most about the product?

    How different the Android vs. iOS capabilities are. I understand they own the Android platform so it is easier to implement change, but there is too much of a gap between what you can do from an Android side vs. iOS.

    What one thing do you wish the vendor did differently?

    Informed us better when a change is coming to the environment. Even if it a small change.

    If you could start over, what would your organization do differently?

    Deployment for EMM has been on our own, but we could have benefited from a 3rd party rolling it out for the hands time with the end user.

    Integration & Deployment - Overall comment

    The way we integrated EMM is spread out. Could be implemented faster.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Support for newer devices is fantastic but there is no support for pre-Marshmallow devices.

    Overall Comment

    Overall am happy with the integrated MDM offering.

    What one piece of advice would you give other prospective customers?

    If you are planning to use Google as your EMM, make sure your inventory is AFW compatible.

    What do you like most about the product or service?

    Integration with Google Apps.

    What do you dislike most about the product?

    App approval process is clunky.

    What one thing do you wish the vendor did differently?

    Support for pre-marshmallow devices.

    If you could start over, what would your organization do differently?

    Choose a COPE model.


  • 5 out of 5.0, Reviewed

    Product(s): Other...

    Implementation was easy with simple user experience.

    Overall Comment

    Simple User Experience. Level of availability.

    What do you like most about the product or service?

    Easy implementation.

    What one thing do you wish the vendor did differently?

    Implementation was easy, but needs additional features as : Deploy different applications to different groups. Managing WiFi configurations with certificates and PKI.


  • 4 out of 5.0, Reviewed

    Product(s): Google Apps for Work

    Implementation was easy. More features would be helpful.

    Overall Comment

    Have been very happy to date with Google MDM. There is no added cost, it is low maintenance and easy to use.

    What one piece of advice would you give other prospective customers?

    Pay attention to OU's. It is hard to manage mobile devices unless you can enforce policies based on site or region due to local privacy laws.

    What do you like most about the product or service?

    Cloud based low maintenance

    What do you dislike most about the product?

    slow to provide new features

    What one thing do you wish the vendor did differently?

    Possibly provide tutorial on proper way to set up OU's for best possible usage.

    If you could start over, what would your organization do differently?

    Create OU's based on Site or Region.

    Integration & Deployment - Overall comment

    Very easy to integrate as we are fully Googlefied.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.3

Ability to understand your organization's needs

(4)
3.5

Timely and complete response to product questions

(5)
4.0

Pricing and contract flexibility (pricing and terms)

(4)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.4

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.0

Ease of integration using standard APIs and tools

(4)
4.5

Quality and availability of end-user training

(6)
3.7

Ease of deployment

(6)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.3

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(5)
4.4

Quality of technical support

(6)
4.2

Quality of peer user community

(5)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
3.9

Mobile Device Management

(6)
4.2

Mobile App Management

(6)
2.7

Secure Personal Information Management

(5)
4.2

Multiuser Support

(4)
3.8

Scalability

(5)
4.6

Cloud Architecture

(5)
5.0

Remote Support

(3)
3.0

Client Management

(5)
4.6

Administration and Usability

(6)
4.3

Content Access and Distribution

(5)
3.2

Mobile Device Support Breadth

(5)
4.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Maintenance and Support

Rollout and Install

User Training

Application Lead

Technical Assessment

Development/Integration

Functional Assessment

Vendor Management


Why did your organization purchase an EMM suite?

To deploy mobile applications

To manage lost devices

To deploy mobile devices

To implement BYOD

To create internal/operational efficiencies

To manage cost

To meet external audit recommendation

To minimize risk of unmanaged devices


What other vendors were considered?

AirWatch by VMware

Google

MobileIron

BlackBerry

Good Technology (acquired by Blackberry)

Maas360

Microsoft

Cisco

Citrix

SAP

Other...


What were the key factors that drove your organization's decision?

Overall cost

Product functionality and performance

Pre-existing relationships

Product roadmap and future vision

Financial/organizational viability

Strong services expertise

Breadth of services

Strong user community


In which region(s) did your deployment take place?

North America