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3.8 out of 5.0 (23 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): MaaS360 Mobile Device Management

    Cloud enabled easy to deploy solution that supports MAM and BYOD

    Overall Comment

    The product offered cloud deployment and was seamless to implement.

    What one piece of advice would you give other prospective customers?

    Evaluate multiple vendors and try to work with manufacturers or service providers.

    What do you like most about the product or service?

    Cloud deployment. Seamless. Reliable.

    What one thing do you wish the vendor did differently?

    Better customer involvement.

    If you could start over, what would your organization do differently?

    Work with the vendor regarding the roadmap and understanding the depth of all use cases that MDM would meet.


  • 5 out of 5.0, Reviewed

    Product(s): MaaS360 Mobile Device Management

    Consolidation and migration of multiple Mobility platforms was effective and efficient.

    Overall Comment

    Off premise solution allowed for quicker deployment

    Product capabilities - overall comment

    Product has great reporting features. Would like to have automated generated custom reports via portal not via API.

    Service & support - overall comment

    availability for regular meetings to cover issues, enhancments and questions.

    Integration & Deployment - Overall comment

    effective and efficient and willing to customize features if needed.


  • 4 out of 5.0, Reviewed

    Product(s): MaaS360 Mobile Device Management

    Implementation of MDM is only the first step. One regret; Implement faster and move on.

    Overall Comment

    Good collaborative approach; lots of technical information provided on product experience in deployment etc. Would have liked more on the benefit case.

    What one piece of advice would you give other prospective customers?

    Communication and usage policy is critical. Mobile devices (even if corporate owned) become very PERSONAL. I can take the ERP and email service down and that would have less impact on users than touching their mobile devices!


  • 4 out of 5.0, Reviewed

    Product(s): MaaS360 Mobile Device Management

    MAAS360 made it easy to deploy, manage, and administer our mobile device community

    Overall Comment

    This is a very easy system to use. My initial purchase was with Fiberlink, the original creators of the application. They were very attentive to the implementation and deployment. IBM has not been as good with their support.

    What one piece of advice would you give other prospective customers?

    Utilize their deployment services fully. Spend a lot of time on the phone learning all there is about the product.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    The connector of the service side can be a bit unpredictable.

    What one thing do you wish the vendor did differently?

    More support personnel.

    If you could start over, what would your organization do differently?

    Deploy to desktop devices as well.

    Service & support - overall comment

    Support has dwindled since IBM purchased the company. It is harder to get to the right person and often I have to request another tech.

    Integration & Deployment - Overall comment

    They had dedicated staff for the implementation.


  • 4 out of 5.0, Reviewed

    Product(s): MaaS360 Mobile Device Management

    Implementation was straight forward with exception to integration with legacy

    Overall Comment

    We had success with the implementation teams but were challenged at times managing the integration capabilities with legacy services. If we were on current services / products I would of rated this a 5.

    What one piece of advice would you give other prospective customers?

    If you have legacy services / products go deep on the integration requirements you have to ensure the process goes smoothly.

    What do you like most about the product or service?

    Mobile platform that meets security and compliance requirements, while matching user experience needs of the company.

    What do you dislike most about the product?

    Integration

    What one thing do you wish the vendor did differently?

    More upfront help with defining requirements for integration - we didn't know what we didn't know.

    If you could start over, what would your organization do differently?

    In contract negotiations we would have aligned tighter on language of requirements and SLA's for integration capabilities.

    Product capabilities - overall comment

    The browsing capability can be clumsy at times but it meets the need. There are glitches at times where users calendars are not synched up with the thick client calendar - have the support team working on this one - may be driven from our legacy services / products.

    Integration & Deployment - Overall comment

    It was tough to integrate with Lotus Notes - other platforms seem to be easier.


  • 3 out of 5.0, Reviewed

    Product(s): MaaS360 Mobile Device Management

    Implementation was difficult due to lack of user skills

    Overall Comment

    Software is designed to wipe phones in case of loss. Haven't used capability yet.

    What one piece of advice would you give other prospective customers?

    Deploy this software on devices before deployment to end users.

    What do you like most about the product or service?

    This product is intended to protect agency data if phones are lost or hacked. It's a product you hope you don't have to use.

    What one thing do you wish the vendor did differently?

    This was deployed through third party.

    If you could start over, what would your organization do differently?

    Install product on mobile devices prior to deployment.

    Product capabilities - overall comment

    not much experience with product yet


  • 3 out of 5.0, Reviewed

    Product(s): MaaS360 Mobile Device Management

    Functionally good product, support needs improvement

    Overall Comment

    Overall positive experience, implementation straight forward, first line support is spotty.

    What one piece of advice would you give other prospective customers?

    Make sure you keep your "demo" environment active to test different policy configurations.

    What do you like most about the product or service?

    Like the admin console, bulk add features, and default reporting.

    What do you dislike most about the product?

    Support from the vendor needs improvement - they need to get their support staff on the same page.

    What one thing do you wish the vendor did differently?

    Better online support. Online chat is almost never helpful. We seem to find more answers by just Googling over contacting support. We have gotten different answers on technical issues from different vendor support personnel.

    If you could start over, what would your organization do differently?

    Spend more time planning policy/persona standards. We have a hybrid BYOD/corporate owned device/user base and changed our strategy on the default mdm policy mid way through deployment. We now have a gap in the number of corporate owned devices with the correct MDM policy - too many devices defaulted to BYOD.

    Product capabilities - overall comment

    Product has all our required features. Looking forward to touch ID authentication to the container.

    Service & support - overall comment

    This is the area in need of most improvement with this product.

    Integration & Deployment - Overall comment

    We did have our license expire a few times before we got a permanent production one.


  • 4 out of 5.0, Reviewed

    Product(s): MaaS360 Mobile Device Management

    Implementation was straightforward, however lacks some functionality on the MAM side of the house.

    Overall Comment

    Working with Fiberlink/IBM has overall been a good experience. We are still in the process of rolling out the MDM capabilities to end users, however are ramping up our efforts.

    What one piece of advice would you give other prospective customers?

    Don't underestimate the amount of work going into implementing a MDM solution. If you are implementing the application catalog/MAM portion - ensure that you have a mobile strategy in place for developing and rolling out enterprise applications. This is one area where we have struggled.

    What do you like most about the product or service?

    Meets our needs thus far, fairly easy to implement.

    What do you dislike most about the product?

    MaaS360 seems to be slightly behind the curve on the MAM side of things with regards to other vendors. However this is just my perception - they are constantly updating their product. There were some gaps where we had to work with the product team to implement features that didn't work fully - Android/iOS WebClip/WebApps. Initially they only supported iOS only. We needed both. There also seems to have been stability issues with their Android Agent. It has gotten better over time, but seemed surprising that the Android portion wasn't as flushed out as the iOS side of thing.

    What one thing do you wish the vendor did differently?

    Offered more direct training to our implementation team. Also, our technical engineer switched mid implementation which was a bit painful.

    If you could start over, what would your organization do differently?

    We underestimated the push back from employees using their BYOD devices to actually enroll their devices in the MDM solution. There were privacy concerns that we had to circle back around with and create more clear communication in order to ease end user questions.


  • 3 out of 5.0, Reviewed

    Product(s): MaaS360 Mobile Device Management

    Maas360 is a good entry level EMMS product with most of the basic required functionality.

    Overall Comment

    Maas360 is a good entry level EMMS product with most of the basic required functionality. Seems to have not progressed as quickly as many of the other vendors.

    What one piece of advice would you give other prospective customers?

    Test for all of your devices and a large number of scenarios.

    What do you like most about the product or service?

    Cloud based (no on-site infrastructure required). Low cost

    What do you dislike most about the product?

    We have had issues with devices not enrolling properly, resulting in the need to re-enroll. Cannot remove devices - only hide.

    What one thing do you wish the vendor did differently?

    Progress the product in a more timely manner.

    If you could start over, what would your organization do differently?

    Focus less on cost and more on company vision. Perform more testing.

    Product capabilities - overall comment

    While the product had a wide breadth of functionality to match the industry at the time of purchase, they have been slower to progress the functionality than their peers.

    Service & support - overall comment

    Most support has been via chat and forum posts. This has been reasonably effective, some incidents have taken longer to resolve than desired. Phone support is available for critical incidents. The forum has since disappeared, which is unfortunate.

    Integration & Deployment - Overall comment

    Deployment was straight forward and was fairly rapid. Once we added the optional cloud extender, there were some additional challenges.


  • 5 out of 5.0, Reviewed

    Product(s): MaaS360 Mobile Device Management

    MaaS360 Makes The Grade

    Overall Comment

    From A Security Compliance Standpoint, The MaaS360 Product Set Stood Out As Addressing All Our CJIS, IRS, And HIPAA Mobile Data Concerns.

    What one piece of advice would you give other prospective customers?

    Negotiate hard for discounted pricing.

    What do you like most about the product or service?

    Breadth of function.

    What do you dislike most about the product?

    Cannot cap license usage.

    What one thing do you wish the vendor did differently?

    Provided a way to throttle license usage.

    If you could start over, what would your organization do differently?

    Deploy the product agency wide in a more aggressive manner.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(20)
4.3

Ability to understand your organization's needs

(21)
4.0

Timely and complete response to product questions

(21)
4.0

Pricing and contract flexibility (pricing and terms)

(21)
4.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(22)
4.1

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(11)
4.0

Ease of integration using standard APIs and tools

(10)
3.5

Quality and availability of end-user training

(18)
3.3

Ease of deployment

(23)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(21)
3.9

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(21)
3.9

Quality of technical support

(20)
4.0

Quality of peer user community

(16)
3.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(23)
4.0

Mobile Device Management

(19)
4.6

Mobile App Management

(18)
4.2

Secure Personal Information Management

(16)
4.1

Multiuser Support

(15)
3.7

Scalability

(19)
4.6

Cloud Architecture

(18)
4.6

Remote Support

(17)
3.8

Client Management

(18)
3.9

Administration and Usability

(19)
4.4

Content Access and Distribution

(17)
4.1

Mobile Device Support Breadth

(18)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Functional Assessment

Rollout and Install

Vendor/Product Selection

Vendor Management

Executive Sponsor

Maintenance and Support

User Training

Application Lead

Development/Integration

Other...


Why did your organization purchase an EMM suite?

Deployment of mobile devices

Minimize risk of unmanaged devices

Implementing BYOD

Manage lost devices

Deployment of mobile applications

To deploy mobile applications

To deploy mobile devices

To create internal/operational efficiencies

To manage cost

To manage lost devices

To meet external audit recommendation

To minimize risk of unmanaged devices

Create internal/operational efficiencies

To implement BYOD

Cost management

External audit recommendation

Other...


What other vendors were considered? Multiple responses allowed.

AirWatch by VMWare

MobileIron

Citrix

Good Technology

Blackberry

Microsoft

Symantec

Symantec 

Microsoft

AirWatch by VMware

BlackBerry

VMware

Dell

Good Technology (acquired by Blackberry)

Maas360

SAP

Tangoe

Other...


What were the key factors that drove your organization's decision?

Product functionality and performance

Overall cost

Pre-existing relationships

Product roadmap and future vision

Breadth of services

Financial/organizational viability

Strong user community

Strong customer focus

Strong services expertise

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

APAC

Asia/Pacific

Europe, Middle East and Africa

Latin America