5 out of 5.0, Reviewed Jun 12, 2016
I was assigned a personal support specialist who, for more than two years, was never more than a quick email, phone call or text away. I am a one-woman shop at a small private school so have to know everything from how to fix a projector bulb to how to pull E-rate documents, how to support a network infrastructure, to how to teach teachers how to use the equipment. Managing devices have to be simple for me to be able to do all of this every day and it has to include support that is knowledgeable, able and, most of all, kind. Everyone I have run into at JAMF fits those criteria. I don't care how "good" your product is. If you don't back it up with the PEOPLE I will move on to another company. Luckily, no one has been better than the guys who have supported me thus far at JAMF.
There are still certain features out there that AirWatch "seems" to have that JAMF doesn't yet (I can't think of them as I'm writing this of course) but for those schools who I've run into that have moved away from JAMF towards AirWatch it was always for a "product" reason and not a supporting reason. I'm a small school and thus don't need the types of features these large schools do but I still look forward to all of the development updates of new features every release to see what else has been added (like for iOS 9.3 lost mode, location tracker etc. is just awesome).
Please see my comments from Overall Summary (which focuses almost exclusively on the amazing service and support I've received from the JAMF team).
This was more than 2 years ago so I'm sure things have changed but I remember the training for my first roll-out to be exhausting. It was a 4-hour "phone" session (which is much too long in one chunk) and it was at the end of a school year (when my brain was fried) and I was getting the info at the end of the year before I left for summer break (knowing that when I came back, because I was new to this and had no one on my team to help me, that I would remember very little of my "training". I was right). In the future I would be timelier in my training as well as ask for shorter sessions (maybe 2 instead of 1 so we could break it up into smaller chucks).
5 out of 5.0, Reviewed May 26, 2016
The customer support, online community, JAMF Nation, the roadshows and the trainings that are offered.
Really work with your quick start consultant. If you have questions, make sure you ask them. We kind of rushed through everything and wish we had been more active in the initial setup. Also, make local admin accounts on your JSS, do not rely only on LDAP.
I really like the customer service and the TAM's. We have had great experiences with our team. They continue to go above and beyond what we could have hoped for.
I really like that they have a great online user group presence that the company is active in. When we make feature requests, they hear them and implement them.
They used to do more road-shows, bring them back!
We would begin having our staff certified earlier. Great certification courses to help get everyone up-to-speed.
We have had a couple of different service reps, but everyone of them has been outstanding. The team at Casper really knows their product well and the Apple framework well that is helping our support staff to maintain a great system for our end users.
Everything has been seamless. They remain on the cutting edge of MDM deployments and allow us as the end users maximum control and management of our devices.
5 out of 5.0, Reviewed Mar 31, 2015
Product works great, no real problems.
Test, engage with user community.
Tight integration with Apple.
More Windows/Linux support.
Look at a couple other options.
Would like more Windows/ Linux.
Support sometime takes a while to respond with a solution.
Deployment was pretty simple, they have a great community to get ideas.