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enterprise-mobility-management-suites jamf-software All Markets > Enterprise Mobility Management Suites

Jamf

4.6 out of 5.0 (64 ratings)

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We have aggregated ratings data on Jamf but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Casper Suite

    Innovative tools with very good apple ecosystem support

    Overall Comment

    Foward thinking company with well thought out roadmap.

    What do you dislike most about the product?

    User Management


  • 5 out of 5.0, Reviewed

    Product(s): Casper Suite

    Jamf EMM for Apple is the best!

    Overall Comment

    Implemeting JAMF for our mobile device management has been easy. It's integration with Apple's system fits all our needs as a university in several different use senarios.

    What one piece of advice would you give other prospective customers?

    JAMF allows you to use Apple products like Apple intended, while still having a secure and managed environment.

    If you could start over, what would your organization do differently?

    We would have gone with JAMF sooner.


  • 5 out of 5.0, Reviewed

    Product(s): Casper Suite

    Great customer service.

    Overall Comment

    JAMF was amazing in helping us setup and implement the service on our campus. Their representative was well versed and incredibly knowledgable about different deployment strategies and offered us many solution to the problems we faced.

    What one piece of advice would you give other prospective customers?

    Plan a week or more for the kickstart. Get your technical people in a room with the trainer and leave out the non-technical leadership. This is a deployment session, not a sales session.

    What do you like most about the product or service?

    Nothing. They were great.

    What do you dislike most about the product?

    Only support for Apple products. I don't think this will change any time soon, but it would be nice to be able to manage all our devices with a single solution.

    If you could start over, what would your organization do differently?

    We would have scheduled more time and involved more people with the JAMF kickstart.


  • 3 out of 5.0, Reviewed

    Product(s): Casper Suite

    Easy jumpstart

    Overall Comment

    Jss is not working as intendent

    What one piece of advice would you give other prospective customers?

    don't use jss for now wait for jss 2

    What do you like most about the product or service?

    self service

    What do you dislike most about the product?

    jss

    What one thing do you wish the vendor did differently?

    Fix jss :)

    If you could start over, what would your organization do differently?

    dep enabled from the first moment

    Service & support - overall comment

    good


  • 4 out of 5.0, Reviewed

    Product(s): Casper Suite

    Jamf - A must-have for Apple integration & workflow

    Overall Comment

    Jamf has seamlessly worked with our switch to 1-to-1 MacBook Airs. there were minimal touch-points for our techs, and the end-user enjoyed a near open-box experience.

    What one piece of advice would you give other prospective customers?

    see above

    What do you like most about the product or service?

    How much it allows to do on the users computers without having to touch their computers or interrupt their workflow.

    What do you dislike most about the product?

    Tons of coding.

    If you could start over, what would your organization do differently?

    Work more with the Jamf software before implementing. Test more before giving the Macs to the students and expecting Jamf to "just work."

    Service & support - overall comment

    Jamf Nation is a very useable & complete community resource.


  • 5 out of 5.0, Reviewed

    Product(s): Casper Suite

    Great product, always improving

    Overall Comment

    The product does as described, though we've seen them have a few growing pains here and there as they've scaled up the feature set. It seems they're aware of this and are working hard to elliminate the technical debt of some early decisions. Overall, it's a great product and a great community to be a part of.

    What one piece of advice would you give other prospective customers?

    Spend a few weeks with a pen and paper designing what you'd like your system to do. It's a framework, after all, there are hundreds of different ways to achieve the same goal. It's amazing, unless you've designed yourself into a corner.

    If you could start over, what would your organization do differently?

    Allow fewer people access to the interface

    Service & support - overall comment

    Support is always helpful, and extremely knowledgeable.


  • 5 out of 5.0, Reviewed

    Product(s): Casper Suite

    Managing iPads have been easy and painless

    Overall Comment

    JAMF Pro has been an excellent tool for us to manage our iPad 1:1.

    What one piece of advice would you give other prospective customers?

    Make sure you have a technical person on staff who can manage the backend. Set-up is key.

    What do you like most about the product or service?

    Ease of use. Flexibility when it comes to deploying apps to users.

    What do you dislike most about the product?

    Interface (which is changing !). Some things are difficult. For example, when we create smart groups there isn't a way to filter by just those who have been selected. We have to scroll through 2,900 user accounts to determine who is in the smart group.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Use the tools provided to make handing out iPads more efficient.

    Service & support - overall comment

    Jamf Pro has met all of our needs to this point. We are looking to create more advanced efficencies using the tool in the coming year.


  • 5 out of 5.0, Reviewed

    Product(s): Casper Suite

    Easy implementation and ease for use for all of IT

    Overall Comment

    Technical Account managers are great. GReat User Support Community. Keep updating software based on user inputs

    What one piece of advice would you give other prospective customers?

    Know what you are trying to accomplish with your software and what you want to accomplish with your MDM

    What do you like most about the product or service?

    0 Day Ready

    What do you dislike most about the product?

    User Interface, but a new one is coming

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    We started only managing iOS devices. If I started over again I would manage MacOS evices immeditally.

    Service & support - overall comment

    Timley responses


  • 5 out of 5.0, Reviewed

    Product(s): Casper Suite

    Best Tools For the Job.

    Overall Comment

    Even when things go wrong JAMF is always available to help fix the problems.

    What one piece of advice would you give other prospective customers?

    If you have Mac systems in your company that need to be supported, this is the best tool for the job.

    What do you like most about the product or service?

    Easy to work with and update.

    What do you dislike most about the product?

    Nothing!

    What one thing do you wish the vendor did differently?

    Worked with Windows.

    If you could start over, what would your organization do differently?

    Start using the product sooner.

    Service & support - overall comment

    The best in the business.


  • 5 out of 5.0, Reviewed

    Product(s): Casper Suite

    School district assisting personalized learning

    Overall Comment

    slowly learning...

    What one piece of advice would you give other prospective customers?

    dont wait to use jamf.

    What do you like most about the product or service?

    the product works well.

    What do you dislike most about the product?

    typically it involves more than one person to effectively implement the project which means we have the day to day users and a server person that occasionally is involved when the tomcat needs help. it wouls be nice if it was simple enough for one lead to do everything.

    What one thing do you wish the vendor did differently?

    followed up with a second visit after one year.

    If you could start over, what would your organization do differently?

    we had our jump start with macs and a little ipad but this year we rolled out 1000 ipads to hs. we should have had another refresher for the ipad focus.

    Service & support - overall comment

    when we need help they are a phone call away.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(53)
4.3

Ability to understand your organization's needs

(59)
4.4

Timely and complete response to product questions

(59)
4.3

Pricing and contract flexibility (pricing and terms)

(53)
4.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(61)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

I don't know

9 - 12 months (<12)

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(37)
3.9

Ease of integration using standard APIs and tools

(44)
4.1

Quality and availability of end-user training

(60)
4.2

Ease of deployment

(60)
4.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(62)
4.5

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(44)
4.4

Quality of technical support

(50)
4.5

Quality of peer user community

(52)
4.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(64)
4.5

Mobile Device Management

(56)
4.6

Mobile App Management

(55)
4.5

Secure Personal Information Management

(44)
4.3

Multiuser Support

(49)
4.1

Scalability

(52)
4.5

Cloud Architecture

(34)
4.3

Remote Support

(48)
4.3

Client Management

(52)
4.6

Administration and Usability

(58)
4.5

Content Access and Distribution

(57)
4.3

Mobile Device Support Breadth

(54)
4.4
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Maintenance and Support

Development/Integration

Technical Assessment

User Training

Application Lead

Vendor Management

Functional Assessment

Vendor/Product Selection

Executive Sponsor

Other...


Why did your organization purchase an EMM suite?

To deploy mobile devices

To deploy mobile applications

To minimize risk of unmanaged devices

To create internal/operational efficiencies

To manage lost devices

To manage cost

To implement BYOD

To meet external audit recommendation

Create internal/operational efficiencies

Deployment of mobile devices

Other...


What other vendors were considered?

JAMF Software

Microsoft

Cisco

Citrix

VMware AirWatch

Google

Absolute Software

Dell

Aruba Networks

Centrify

VMware

IBM

Sophos

Aerohive Networks

LANDESK

Maas360

MobileIron

Soti

Symantec

AirWatch by VMware

Globo

Huawei

Snow Software

Other...


What were the key factors that drove your organization's decision?

Product functionality and performance

Strong services expertise

Strong customer focus

Breadth of services

Strong user community

Overall cost

Product roadmap and future vision

Pre-existing relationships

Financial/organizational viability

Strong consulting partnership

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America