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enterprise-mobility-management-suites jamf-software All Markets > Enterprise Mobility Management Suites

JAMF Software

5.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on JAMF Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Casper Suite

    Unsurpassed user support.

    Overall Comment

    I was assigned a personal support specialist who, for more than two years, was never more than a quick email, phone call or text away. I am a one-woman shop at a small private school so have to know everything from how to fix a projector bulb to how to pull E-rate documents, how to support a network infrastructure, to how to teach teachers how to use the equipment. Managing devices have to be simple for me to be able to do all of this every day and it has to include support that is knowledgeable, able and, most of all, kind. Everyone I have run into at JAMF fits those criteria. I don't care how "good" your product is. If you don't back it up with the PEOPLE I will move on to another company. Luckily, no one has been better than the guys who have supported me thus far at JAMF.

    What do you like most about the product or service?

    Support

    What do you dislike most about the product?

    N/A

    Product capabilities - overall comment

    There are still certain features out there that AirWatch "seems" to have that JAMF doesn't yet (I can't think of them as I'm writing this of course) but for those schools who I've run into that have moved away from JAMF towards AirWatch it was always for a "product" reason and not a supporting reason. I'm a small school and thus don't need the types of features these large schools do but I still look forward to all of the development updates of new features every release to see what else has been added (like for iOS 9.3 lost mode, location tracker etc. is just awesome).

    Service & support - overall comment

    Please see my comments from Overall Summary (which focuses almost exclusively on the amazing service and support I've received from the JAMF team).

    Integration & Deployment - Overall comment

    This was more than 2 years ago so I'm sure things have changed but I remember the training for my first roll-out to be exhausting. It was a 4-hour "phone" session (which is much too long in one chunk) and it was at the end of a school year (when my brain was fried) and I was getting the info at the end of the year before I left for summer break (knowing that when I came back, because I was new to this and had no one on my team to help me, that I would remember very little of my "training". I was right). In the future I would be timelier in my training as well as ask for shorter sessions (maybe 2 instead of 1 so we could break it up into smaller chucks).


  • 5 out of 5.0, Reviewed

    Product(s): Casper Suite

    From Implementation to Everyday use-the Casper Suite has proven itself over and over again

    Overall Comment

    The customer support, online community, JAMF Nation, the roadshows and the trainings that are offered.

    What one piece of advice would you give other prospective customers?

    Really work with your quick start consultant. If you have questions, make sure you ask them. We kind of rushed through everything and wish we had been more active in the initial setup. Also, make local admin accounts on your JSS, do not rely only on LDAP.

    What do you like most about the product or service?

    I really like the customer service and the TAM's. We have had great experiences with our team. They continue to go above and beyond what we could have hoped for.

    What do you dislike most about the product?

    I really like that they have a great online user group presence that the company is active in. When we make feature requests, they hear them and implement them.

    What one thing do you wish the vendor did differently?

    They used to do more road-shows, bring them back!

    If you could start over, what would your organization do differently?

    We would begin having our staff certified earlier. Great certification courses to help get everyone up-to-speed.

    Service & support - overall comment

    We have had a couple of different service reps, but everyone of them has been outstanding. The team at Casper really knows their product well and the Apple framework well that is helping our support staff to maintain a great system for our end users.

    Integration & Deployment - Overall comment

    Everything has been seamless. They remain on the cutting edge of MDM deployments and allow us as the end users maximum control and management of our devices.


  • 5 out of 5.0, Reviewed

    Product(s): Casper Suite

    Works great for iOS, needs work on Windows/Linux.

    Overall Comment

    Product works great, no real problems.

    What one piece of advice would you give other prospective customers?

    Test, engage with user community.

    What do you like most about the product or service?

    Tight integration with Apple.

    What do you dislike most about the product?

    Nothing really.

    What one thing do you wish the vendor did differently?

    More Windows/Linux support.

    If you could start over, what would your organization do differently?

    Look at a couple other options.

    Product capabilities - overall comment

    Would like more Windows/ Linux.

    Service & support - overall comment

    Support sometime takes a while to respond with a solution.

    Integration & Deployment - Overall comment

    Deployment was pretty simple, they have a great community to get ideas.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
5.0

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.7

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(2)
4.5

Ease of deployment

(2)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
4.0

Quality of peer user community

(2)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3

Mobile Device Management

(2)
5.0

Mobile App Management

(2)
5.0

Secure Personal Information Management

(2)
5.0

Multiuser Support

(1)
5.0

Scalability

(2)
5.0

Cloud Architecture

(1)
5.0

Remote Support

(1)
5.0

Client Management

(2)
4.5

Administration and Usability

(2)
5.0

Content Access and Distribution

(2)
5.0

Mobile Device Support Breadth

(2)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Development/Integration

Executive Sponsor

Functional Assessment

Maintenance and Support

Technical Assessment

User Training

Vendor Management

Vendor/Product Selection


Why did your organization purchase an EMM suite?

Create internal/operational efficiencies

Deployment of mobile devices

To deploy mobile applications

To deploy mobile devices


What other vendors were considered? Multiple responses allowed.

JAMF Software

AirWatch by VMware

Aruba Networks

Cisco

Other...


What were the key factors that drove your organization's decision?

Product functionality and performance

Strong customer focus

Overall cost

Pre-existing relationships

Strong services expertise

Strong user community

Breadth of services

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America