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4.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on LANDESK but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Mobility Manager

    LanDesk MMS

    Overall Comment

    implementation was a key factor as well as ease of use for the staff and our business partrners.

    What one piece of advice would you give other prospective customers?

    Lessons learned and how to deploy with improved communication to users.

    What do you like most about the product or service?

    Better management of our mobile devices.

    What do you dislike most about the product?

    Nothing.......yet.

    What one thing do you wish the vendor did differently?

    Really nothing. Great to work wth and answered our questions.

    If you could start over, what would your organization do differently?

    Possibly review other business implimentations and lessons learned.

    Service & support - overall comment

    Provided good training and overall product support.


  • 4 out of 5.0, Reviewed

    Product(s): Avalanche, Mobility Manager

    First step towards unified endpoint management.

    Overall Comment

    The product is not the leader, and still has a way to go to catch up with some others in the space, but the vision around total endpoint management drives me to the solution.

    What one piece of advice would you give other prospective customers?

    Determine what functionality is critical - LANDESK is not the best mobility product, but it may do what you want or need it to do, and the rest is extra functionality that you will never use.

    What do you like most about the product or service?

    Unified endpoint solution for all client devices.

    What do you dislike most about the product?

    Does not provide some level of functionality that it available in other solutions, that we would want to take advantage of.

    What one thing do you wish the vendor did differently?

    Develop at a faster rate.

    If you could start over, what would your organization do differently?

    Held off on trying Avalanche and just waiting for LANDESK 2016.

    Product capabilities - overall comment

    For the needs we have, we are satisifted with the solution, The additional integration and use of LetMobile is also a key differentiator.

    Service & support - overall comment

    LANDESK has provided excellent support in the past, and the use of our Technical Account Manager has assisted in providing that consistent support.

    Integration & Deployment - Overall comment

    The ability to see all client devices associated to a customer is extremely valuable, and provides a more consistent management and support solution.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.3

Ability to understand your organization's needs

(3)
4.7

Timely and complete response to product questions

(3)
4.7

Pricing and contract flexibility (pricing and terms)

(3)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.7

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(3)
4.3

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.7

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Timeliness of vendor's response

(3)
4.7

Quality of technical support

(3)
4.7

Quality of peer user community

(3)
4.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.7

Mobile Device Management

(2)
4.5

Mobile App Management

(2)
4.5

Secure Personal Information Management

(2)
5.0

Multiuser Support

(2)
4.5

Scalability

(2)
5.0

Cloud Architecture

(1)
5.0

Remote Support

(2)
4.0

Client Management

(2)
4.5

Administration and Usability

(2)
4.5

Content Access and Distribution

(2)
4.5

Mobile Device Support Breadth

(2)
4.5
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Vendor Management

Application Lead

Development/Integration

Functional Assessment

Maintenance and Support

Rollout and Install

Technical Assessment

User Training

Vendor/Product Selection


Why did your organization purchase an EMM suite?

To minimize risk of unmanaged devices

To deploy mobile devices

To manage cost


What other vendors were considered?

Dell

Microsoft

AirWatch by VMware

Trend Micro

VMware AirWatch


What were the key factors that drove your organization's decision?

Overall cost

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place?

North America