4 out of 5.0, Reviewed Sep 9, 2016
We had some technical challenges at the beginning and needed to escalate them at Microsoft. After that, the rollout went quite well. We migrated 7,000 devices from MobileIron to Intune in 6 weeks.
Microsoft Backoffice infrastructure (Active Directory, SCCM) needs to be in current versions.
Easy to use for end users.
Microsoft could be more proactive with providing information regarding the prerequisites.
Do an infrastructure assessment with Microsoft's help. Microsoft Backoffice infrastructure (Active Directory, SCCM) needs to be on current versions.
Overall the project was a success. Migration of 7,000 devices within 6 weeks with minimal business disruption.
4 out of 5.0, Reviewed Sep 8, 2016
Compare products, run small pilot
Its cloud based
Not fully matured
Need further improvement though
Good service was provided by Microsoft
4 out of 5.0, Reviewed Aug 17, 2016
Implementation was easy, especially in integrating with Office 365 and Exchange Online. However, we have had trouble with license management. We have an EA agreement Intune has been delayed in showing our updated license agreement the last two years.
Easy integration with O365/Exchange Online.
Challenging in implementing conditional access for COPE mobile devices.
Required 3rd-party consulting to design conditional access for COPE mobile devices.
Easy integration with O365 and Exchange Online. Somewhat challenging in providing conditional access for users with corporate owned mobile devices and use these devices for personal use.
Easy integration with Office 365 and Exchange Online.
3 out of 5.0, Reviewed Aug 17, 2016
More complex administrative than Airwatch. However it does provide more flexibility for different configuration that needs to be implemented. From end user perspective, not much difference once the implementation was complete. However initial registration was problematic from timing perspective in that end user would get registered but the end user does not see the changes as immediately as Airwatch. From cost perspective, MS EMS suite where Intune is part of the suite is same as Airwatch Green (low end of Airwatch product).
Administrative is more complex than Airwatch
EMM is table stake and no real differentiation
Have not had any major issues with support
Deployment was not as intuititve as Airwatch. MUCH more complex. Changes to the end user seems to take longer than Airwatch
4 out of 5.0, Reviewed Aug 16, 2016
The product seemed very young when we started but it progressed quickly and we ended up choosing the appropriate solution for our needs.
If you are a Microsoft shop, the integration with the mobile office products, OneDrive and Power BI this is a no-brainer.
getting to the right team in MS was challenging. Intune was not available as a product under Premier support so that was an issue.
Had some struggles implementing the Hybrid configuration with SCCM. Started with Intune in the cloud only and had to have users unenroll and re-enroll devices when we switched to SCCM. I think this may now be resolved and you can switch back and forth easier if needed.
4 out of 5.0, Reviewed Aug 10, 2016
Prior to choosing Intune we tested several different products and found that Microsoft's solution for Mobile Device Management would best fit our needs. With our previous solution, we had roughly 1100 users with 1300 registered devices. The enrollment process was bulky and had several manual touch points, both for the staff and for support. If there were any services related issues it could take hours to get on the phone with support, and in one case took days to find a solution. Our helpdesk regularly received 20-25 calls regarding mobile email access a week, and many staff had given up on mobile access entirely. From the start of our testing, our pilot users reported that the enrollment process was easy. The Microsoft Platform looked and felt familiar, and integrated seamlessly with their mobile device. We were able to leverage our exiting infrastructure and the over-familiarity of our staff with ADFS to create a zero-touch enrollment process for support. We now have over 1500 users and 1700 devices registered. In the 11 months, we have been using Intune we have averaged around 20 support calls for Intune a month. Our mobile solution has completely changed the way our staff user their devices. Our staff no longer look at their phones simply as a place to get the email, but rather they see their phones as a valuable productivity tool while they are out of the office. As we continue to roll out more applications our user adoption rates continue to climb. We did experience a few issues during our pilot phase. We elected to change our management authority from standalone to hybrid prior to completing a larger rollout. This caused a few headaches, but the support and engineering staff we worked with treated us like a priority and got us back on track.
I love that it is already familiar to our staff. They don't have to learn a new product or fight with an unfamiliar interface. Microsoft has done a great job of listening to the user community and providing an end user experience that is valuable in an enterprise.
After all of our experiences, we have found that we would prefer to be in a Standalone environment. A standalone tenant can receive updates faster and be more responsive to changes in the mobile device ecosystem. Microsoft has yet to provide us a route to move from Hybrid to Standalone (without having to uneneroll/re-enroll). If we had that ability we would most likely take advantage of it.
No other product in the BYOD device and application management space can offer the level of end user functionality provided by the Intune platform. Our users have an easy to use the suite of applications that are fully integrated with one another and provide us the highest level of security possible while still providing an avenue for our staff to access our data.
We have had an excellent support experience. Support has been phenomenal in all instances. We have had very few instances where we have had to engage support after roll out, and when we have they have been responsive and have provided a timely and effective solution.
I would have rated
1 of 1 peer(s) found this review helpful.
4 out of 5.0, Reviewed Jul 21, 2016
Overall, the technology has been decent. Within the suite, the Intune product is still somewhat immature as a MDM/MAM product, and we will be deferring full implementation of that specific product for a while. The key reason we purchased the suite was to implement the Azure AD/App proxy components for our mobile initiative. This set of products has allowed us to easily connect a mobile applicatoin with a back office set up, and not either ignore or have to completely rewrite security/access concerns. We are still learning the details of two other components of the suite (Rights Management, and Advanced Threat Analytics), although we should have a pilot of both by late fall. At the end of the day, this product is mostly working as advertised, and Microsoft has been a great help in smoothing over some (anticipated) rough spots.
The app proxy component worked in a POC, within 3 days.
As indicated, Intune is still somewhat immature in the actual details it offers, but I think within a year or so, it will be solid, and more importantly, Microsoft's approach seems to be the right way, as far as mobility initiatives are concerned.
Both post-sales support and technical support from Microsoft have been very good.
For the most part, integration and deployment have been technically straight forward. A few things here and there, but those are to be expected.
4 out of 5.0, Reviewed Jul 14, 2016
Device management works well but does not provide all the functions e.g. preventing selected apps from launching or preventing side loading of apps.
easy to use and provides more ways to secure company data using conditional access.
conditional access is conplicated.
3 out of 5.0, Reviewed Jul 14, 2016
Extremely lacking in oob reports. Rollout monitoring required writing custom reports. Features advertised were not quite ready in practice.
SCCM Integration, single tool for managing everything.
Lack of documentation and hybrid installation.
Features advertised were at market average, but the actual implementation of features was below average.
Documentation for SCCM Hybrid configuration was lacking.
5 out of 5.0, Reviewed Mar 30, 2016
MS has exceeded our expectations with their ability to deliver key features and functionality for their product, and their support of the product can't be beaten. They bring a large, enterprise-friendly corporate structure to our MDM/MAM/EMS needs, and have provided exceptional, quality service and support.
User communications, use conditional access, and work very hard on overall system health/monitoring capabilities, and change management, particularly in a cloud-based solution.
Customer support is over the top good. Their attention to detail, focus on the issues, responsiveness, and ability to support the product were our primary drivers to this solution.
As noted above, overall system health status (our users find the issues before we do), and change management notification when changes are made to the cloud instance, particularly those that are end-user impacting.
While overall the customer focus is great, we need much better change management when they make changes to the cloud instance, and better system monitoring tools (system health).
We deployed without CA (Conditional Access) first, thinking users would "opt in" to device management due to simplification. That didn't go as planned, so we would have implemented CA right out of the box.
Exceptional MDM capabilities, but needs further implementation of Android capabilities (Android For Work and Samsung Knox). Lacking in MAM capabilities but working with us quickly to solve MAM related issues (both managed mail and unmanaged mail profiles).
They have an exceptional support organization. Their customer experience team, product engineering, and product support have all contributed exceptional product support and delivery. This was one of the primary reasons for choosing the MS solution.
Needs better overall system health and monitoring tools, but overall, we have been able to deploy relatively quickly for a global firm.