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Microsoft

3.9 out of 5.0 (15 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Intune

    Smooth transition from MobileIron to Intune

    Overall Comment

    We had some technical challenges at the beginning and needed to escalate them at Microsoft. After that, the rollout went quite well. We migrated 7,000 devices from MobileIron to Intune in 6 weeks.

    What one piece of advice would you give other prospective customers?

    Microsoft Backoffice infrastructure (Active Directory, SCCM) needs to be in current versions.

    What do you like most about the product or service?

    Easy to use for end users.

    What one thing do you wish the vendor did differently?

    Microsoft could be more proactive with providing information regarding the prerequisites.

    If you could start over, what would your organization do differently?

    Do an infrastructure assessment with Microsoft's help. Microsoft Backoffice infrastructure (Active Directory, SCCM) needs to be on current versions.

    Service & support - overall comment

    Overall the project was a success. Migration of 7,000 devices within 6 weeks with minimal business disruption.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Mobility Suite,Intune

    Easy implementation

    Overall Comment

    Easy Implementation.

    What one piece of advice would you give other prospective customers?

    Compare products, run small pilot

    What do you like most about the product or service?

    Its cloud based

    What do you dislike most about the product?

    Not fully matured

    What one thing do you wish the vendor did differently?

    Better UX

    If you could start over, what would your organization do differently?

    nothing

    Product capabilities - overall comment

    Need further improvement though

    Service & support - overall comment

    Good service was provided by Microsoft


  • 4 out of 5.0, Reviewed

    Product(s): Intune

    Easy integration with O365.

    Overall Comment

    Implementation was easy, especially in integrating with Office 365 and Exchange Online. However, we have had trouble with license management. We have an EA agreement Intune has been delayed in showing our updated license agreement the last two years.

    What do you like most about the product or service?

    Easy integration with O365/Exchange Online.

    What do you dislike most about the product?

    Challenging in implementing conditional access for COPE mobile devices.

    Product capabilities - overall comment

    Required 3rd-party consulting to design conditional access for COPE mobile devices.

    Service & support - overall comment

    Easy integration with O365 and Exchange Online. Somewhat challenging in providing conditional access for users with corporate owned mobile devices and use these devices for personal use.

    Integration & Deployment - Overall comment

    Easy integration with Office 365 and Exchange Online.


  • 3 out of 5.0, Reviewed

    Product(s): Intune

    From Airwatch to Intune migration

    Overall Comment

    More complex administrative than Airwatch. However it does provide more flexibility for different configuration that needs to be implemented. From end user perspective, not much difference once the implementation was complete. However initial registration was problematic from timing perspective in that end user would get registered but the end user does not see the changes as immediately as Airwatch. From cost perspective, MS EMS suite where Intune is part of the suite is same as Airwatch Green (low end of Airwatch product).

    What do you like most about the product or service?

    Price point

    What do you dislike most about the product?

    Administrative is more complex than Airwatch

    Product capabilities - overall comment

    EMM is table stake and no real differentiation

    Service & support - overall comment

    Have not had any major issues with support

    Integration & Deployment - Overall comment

    Deployment was not as intuititve as Airwatch. MUCH more complex. Changes to the end user seems to take longer than Airwatch


  • 4 out of 5.0, Reviewed

    Product(s): Intune

    Intune, while young will be the defacto mobile management platform for Microsoft shops.

    Overall Comment

    The product seemed very young when we started but it progressed quickly and we ended up choosing the appropriate solution for our needs.

    Product capabilities - overall comment

    If you are a Microsoft shop, the integration with the mobile office products, OneDrive and Power BI this is a no-brainer.

    Service & support - overall comment

    getting to the right team in MS was challenging. Intune was not available as a product under Premier support so that was an issue.

    Integration & Deployment - Overall comment

    Had some struggles implementing the Hybrid configuration with SCCM. Started with Intune in the cloud only and had to have users unenroll and re-enroll devices when we switched to SCCM. I think this may now be resolved and you can switch back and forth easier if needed.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Mobility Suite,Intune

    Intune provides a stable, user-friendly experience on mobile BYOD devices

    Overall Comment

    Prior to choosing Intune we tested several different products and found that Microsoft's solution for Mobile Device Management would best fit our needs. With our previous solution, we had roughly 1100 users with 1300 registered devices. The enrollment process was bulky and had several manual touch points, both for the staff and for support. If there were any services related issues it could take hours to get on the phone with support, and in one case took days to find a solution. Our helpdesk regularly received 20-25 calls regarding mobile email access a week, and many staff had given up on mobile access entirely. From the start of our testing, our pilot users reported that the enrollment process was easy. The Microsoft Platform looked and felt familiar, and integrated seamlessly with their mobile device. We were able to leverage our exiting infrastructure and the over-familiarity of our staff with ADFS to create a zero-touch enrollment process for support. We now have over 1500 users and 1700 devices registered. In the 11 months, we have been using Intune we have averaged around 20 support calls for Intune a month. Our mobile solution has completely changed the way our staff user their devices. Our staff no longer look at their phones simply as a place to get the email, but rather they see their phones as a valuable productivity tool while they are out of the office. As we continue to roll out more applications our user adoption rates continue to climb. We did experience a few issues during our pilot phase. We elected to change our management authority from standalone to hybrid prior to completing a larger rollout. This caused a few headaches, but the support and engineering staff we worked with treated us like a priority and got us back on track.

    What do you like most about the product or service?

    I love that it is already familiar to our staff. They don't have to learn a new product or fight with an unfamiliar interface. Microsoft has done a great job of listening to the user community and providing an end user experience that is valuable in an enterprise.

    What do you dislike most about the product?

    After all of our experiences, we have found that we would prefer to be in a Standalone environment. A standalone tenant can receive updates faster and be more responsive to changes in the mobile device ecosystem. Microsoft has yet to provide us a route to move from Hybrid to Standalone (without having to uneneroll/re-enroll). If we had that ability we would most likely take advantage of it.

    Product capabilities - overall comment

    No other product in the BYOD device and application management space can offer the level of end user functionality provided by the Intune platform. Our users have an easy to use the suite of applications that are fully integrated with one another and provide us the highest level of security possible while still providing an avenue for our staff to access our data.

    Service & support - overall comment

    We have had an excellent support experience. Support has been phenomenal in all instances. We have had very few instances where we have had to engage support after roll out, and when we have they have been responsive and have provided a timely and effective solution.

    Integration & Deployment - Overall comment

    I would have rated

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Mobility Suite

    Emm suite overall is good, but some pieces still need to mature a bit more.

    Overall Comment

    Overall, the technology has been decent. Within the suite, the Intune product is still somewhat immature as a MDM/MAM product, and we will be deferring full implementation of that specific product for a while. The key reason we purchased the suite was to implement the Azure AD/App proxy components for our mobile initiative. This set of products has allowed us to easily connect a mobile applicatoin with a back office set up, and not either ignore or have to completely rewrite security/access concerns. We are still learning the details of two other components of the suite (Rights Management, and Advanced Threat Analytics), although we should have a pilot of both by late fall. At the end of the day, this product is mostly working as advertised, and Microsoft has been a great help in smoothing over some (anticipated) rough spots.

    What do you like most about the product or service?

    The app proxy component worked in a POC, within 3 days.

    Product capabilities - overall comment

    As indicated, Intune is still somewhat immature in the actual details it offers, but I think within a year or so, it will be solid, and more importantly, Microsoft's approach seems to be the right way, as far as mobility initiatives are concerned.

    Service & support - overall comment

    Both post-sales support and technical support from Microsoft have been very good.

    Integration & Deployment - Overall comment

    For the most part, integration and deployment have been technically straight forward. A few things here and there, but those are to be expected.


  • 4 out of 5.0, Reviewed

    Product(s): Intune

    implementation was easy, easy to use but missing some features.

    Overall Comment

    Device management works well but does not provide all the functions e.g. preventing selected apps from launching or preventing side loading of apps.

    What do you like most about the product or service?

    easy to use and provides more ways to secure company data using conditional access.

    What do you dislike most about the product?

    conditional access is conplicated.


  • 3 out of 5.0, Reviewed

    Product(s): Enterprise Mobility Suite,Intune

    Great value when bundled with MS EA, but lacking in features.

    Overall Comment

    Extremely lacking in oob reports. Rollout monitoring required writing custom reports. Features advertised were not quite ready in practice.

    What do you like most about the product or service?

    SCCM Integration, single tool for managing everything.

    What do you dislike most about the product?

    Lack of documentation and hybrid installation.

    Product capabilities - overall comment

    Features advertised were at market average, but the actual implementation of features was below average.

    Integration & Deployment - Overall comment

    Documentation for SCCM Hybrid configuration was lacking.


  • 5 out of 5.0, Reviewed

    Product(s): Intune

    Setup and implementation are straight-forward, needs better monitoring capabilities

    Overall Comment

    MS has exceeded our expectations with their ability to deliver key features and functionality for their product, and their support of the product can't be beaten. They bring a large, enterprise-friendly corporate structure to our MDM/MAM/EMS needs, and have provided exceptional, quality service and support.

    What one piece of advice would you give other prospective customers?

    User communications, use conditional access, and work very hard on overall system health/monitoring capabilities, and change management, particularly in a cloud-based solution.

    What do you like most about the product or service?

    Customer support is over the top good. Their attention to detail, focus on the issues, responsiveness, and ability to support the product were our primary drivers to this solution.

    What do you dislike most about the product?

    As noted above, overall system health status (our users find the issues before we do), and change management notification when changes are made to the cloud instance, particularly those that are end-user impacting.

    What one thing do you wish the vendor did differently?

    While overall the customer focus is great, we need much better change management when they make changes to the cloud instance, and better system monitoring tools (system health).

    If you could start over, what would your organization do differently?

    We deployed without CA (Conditional Access) first, thinking users would "opt in" to device management due to simplification. That didn't go as planned, so we would have implemented CA right out of the box.

    Product capabilities - overall comment

    Exceptional MDM capabilities, but needs further implementation of Android capabilities (Android For Work and Samsung Knox). Lacking in MAM capabilities but working with us quickly to solve MAM related issues (both managed mail and unmanaged mail profiles).

    Service & support - overall comment

    They have an exceptional support organization. Their customer experience team, product engineering, and product support have all contributed exceptional product support and delivery. This was one of the primary reasons for choosing the MS solution.

    Integration & Deployment - Overall comment

    Needs better overall system health and monitoring tools, but overall, we have been able to deploy relatively quickly for a global firm.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(13)
4.1

Ability to understand your organization's needs

(8)
4.0

Timely and complete response to product questions

(8)
3.9

Pricing and contract flexibility (pricing and terms)

(7)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(15)
3.9

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

9 - 12 months (<12)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.3

Ease of integration using standard APIs and tools

(6)
3.7

Quality and availability of end-user training

(8)
3.5

Ease of deployment

(8)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(14)
4.0

Did you purchase a support package from vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(7)
3.9

Quality of technical support

(7)
4.1

Quality of peer user community

(5)
3.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(15)
3.8

Mobile Device Management

(8)
4.1

Mobile App Management

(6)
3.8

Secure Personal Information Management

(5)
4.4

Multiuser Support

(5)
3.4

Scalability

(8)
4.6

Cloud Architecture

(7)
4.4

Remote Support

(6)
3.7

Client Management

(8)
4.4

Administration and Usability

(8)
3.9

Content Access and Distribution

(6)
4.2

Mobile Device Support Breadth

(6)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Technical Assessment

Functional Assessment

Vendor/Product Selection

Application Lead

Executive Sponsor

User Training

Development/Integration

Maintenance and Support

Vendor Management


Why did your organization purchase an EMM suite?

To minimize risk of unmanaged devices

To deploy mobile applications

To meet external audit recommendation

To deploy mobile devices

Cost management

Deployment of mobile applications

Deployment of mobile devices

Implementing BYOD

Manage lost devices

Minimize risk of unmanaged devices

To create internal/operational efficiencies

To manage lost devices

Other...


What other vendors were considered? Multiple responses allowed.

AirWatch by VMware

MobileIron

Citrix

Good Technology (acquired by Blackberry)

BlackBerry

Maas360

AirWatch by VMWare

Cisco

Good Technology

IBM

JAMF Software

Microsoft

SAP

Soti

VMware

VMware AirWatch

Other...


What were the key factors that drove your organization's decision?

Overall cost

Pre-existing relationships

Product roadmap and future vision

Product functionality and performance

Breadth of services

Financial/organizational viability

Strong customer focus

Strong services expertise

Strong consulting partnership

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America