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enterprise-mobility-management-suites microsoft All Markets > Enterprise Mobility Management Suites

Microsoft

3.9 out of 5.0 (23 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Intune

    Excellent product and great value

    Overall Comment

    Implementation went flawless

    What one piece of advice would you give other prospective customers?

    Plan, plan, plan

    What do you like most about the product or service?

    easy to use, leverage existing product suite

    What one thing do you wish the vendor did differently?

    negotiate better price

    If you could start over, what would your organization do differently?

    Nothing


  • 5 out of 5.0, Reviewed

    Product(s): Intune

    Simple install deployment and management

    Overall Comment

    Tools intergration with SCCM on premis for singling point of interaction management was a great selling feature of the application. The application install was seamless and provoided a turn key solution for the big 5 Mobility applications (Email, phone, SMS,contacts, calendar)

    What one piece of advice would you give other prospective customers?

    Employ preiermer serivces to assit with install rather then 3rd party leads to smoother install.

    What do you like most about the product or service?

    On premis intergration

    What do you dislike most about the product?

    side loading the application is rather cumbersome unless done by manufacture as all EMM's are

    If you could start over, what would your organization do differently?

    Ensure relevant polices were deployed before application Stand up


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Mobility Suite

    Implementation took time as it required customizations

    Overall Comment

    Some parts of overal solution are discontinued

    What do you dislike most about the product?

    Changes in products during implementation cycle


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Mobility Suite, Intune

    EMS addressed the organisation needs and more

    Overall Comment

    delpoyment of the EMS product was outlined and developed inconjuction with the vendor and a local 3rd party partner. Both parties understood the technology and my organisations strategy and IT priciples, therefore the adoption fulfilled the business needs

    What one piece of advice would you give other prospective customers?

    Have a strategy that takes advantage of the full EMS suite of applications,

    What do you like most about the product or service?

    integration in to the MS product suite, and the ability to deliver the service quickly

    What do you dislike most about the product?

    complex licence structure

    What one thing do you wish the vendor did differently?

    Administration of the EMS application needs to be integrated into the wider Azure, O365 suite of admin tools. Having multiple tools for administration increases the cost / time of support or transition to support

    If you could start over, what would your organization do differently?

    create the "templates" for mutliple operating systems in advance of deployement, as phased approach didn't work for my orgisation -- windows, then iOS


  • 2 out of 5.0, Reviewed

    Product(s): Enterprise Mobility Suite, Intune

    Strugles with Intune and EMS

    Overall Comment

    The problem we had was Microsoft came in telling us that Intune and EMS could manage all devices, internal and external. When we actually started to implement we found out it couldnt do Mobile in a way to protect corporte data. We worked with Microsoft to implement changes, which OUR engineers figured out, only to find out after all that it couldnt work with Macs. We have corporate and private Macs that need to be part of this solution. Now we're left having to create all kinds of interim solutions. Clearly this solution was not ready for prime time and had we known that at the beginning we may have gone a different direction.

    What one piece of advice would you give other prospective customers?

    Make Microsoft prove out that the toll meets all of your use cases and be very clear about what they are.

    What do you like most about the product or service?

    If it works it will allow my users a lot of flexibiltiy while controlling corporate data.

    What do you dislike most about the product?

    It doesnt work as we need it to.

    What one thing do you wish the vendor did differently?

    Tell us up front the limitations.

    If you could start over, what would your organization do differently?

    We now make Microsoft prove everything out in our environment before we commit to anything. We also now use Gartner to help peer connect with others and see how they did things before we begin.

    Service & support - overall comment

    The product isnt really fully baked if you need to manage devices that are not Windows.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Mobility Suite

    Microsoft MMS, take another look!

    Overall Comment

    Deploying Microsoft's Mobility Management Suite was a short drive for us as it integrated seemlessly into our suite of management tools. It allows us to mange our devices, deploy solutions, and control the information that reaches our coporate network.

    What one piece of advice would you give other prospective customers?

    If you looked at the product previously and it didn't meet your needs, take another look. The product has really improved!

    What do you like most about the product or service?

    Ease of use. It integrates into our other Microsoft management suite and gives us all the control we need across a wide variety of device platforms.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Nothing

    Service & support - overall comment

    Microsoft provided as the support we needed.


  • 5 out of 5.0, Reviewed

    Product(s): Enterprise Mobility Suite

    Easy transition to the future

    Overall Comment

    Very knowledgeable

    What one piece of advice would you give other prospective customers?

    Ask lots of questions

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    Cost

    What one thing do you wish the vendor did differently?

    Be more open on the options

    If you could start over, what would your organization do differently?

    None

    Service & support - overall comment

    Knowledge base was wide


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Mobility Suite, Intune

    Cash on low hanging fruits.

    Overall Comment

    We used "fast track" and consulting to get results very quickly.

    What one piece of advice would you give other prospective customers?

    Start small and stay focus.

    What do you like most about the product or service?

    Integration.

    What do you dislike most about the product?

    Not easy to get.

    What one thing do you wish the vendor did differently?

    Product evolution is crucial, they should provide better product roadmap.

    If you could start over, what would your organization do differently?

    We should have done it earlier.

    Product capabilities - overall comment

    Still a few features should be included in time

    Service & support - overall comment

    We are in the early stage of operation but everything as been good so far


  • 4 out of 5.0, Reviewed

    Product(s): Intune

    Smooth transition from MobileIron to Intune

    Overall Comment

    We had some technical challenges at the beginning and needed to escalate them at Microsoft. After that, the rollout went quite well. We migrated 7,000 devices from MobileIron to Intune in 6 weeks.

    What one piece of advice would you give other prospective customers?

    Microsoft Backoffice infrastructure (Active Directory, SCCM) needs to be in current versions.

    What do you like most about the product or service?

    Easy to use for end users.

    What one thing do you wish the vendor did differently?

    Microsoft could be more proactive with providing information regarding the prerequisites.

    If you could start over, what would your organization do differently?

    Do an infrastructure assessment with Microsoft's help. Microsoft Backoffice infrastructure (Active Directory, SCCM) needs to be on current versions.

    Service & support - overall comment

    Overall the project was a success. Migration of 7,000 devices within 6 weeks with minimal business disruption.


  • 4 out of 5.0, Reviewed

    Product(s): Enterprise Mobility Suite, Intune

    Easy implementation

    Overall Comment

    Easy Implementation.

    What one piece of advice would you give other prospective customers?

    Compare products, run small pilot

    What do you like most about the product or service?

    Its cloud based

    What do you dislike most about the product?

    Not fully matured

    What one thing do you wish the vendor did differently?

    Better UX

    If you could start over, what would your organization do differently?

    nothing

    Product capabilities - overall comment

    Need further improvement though

    Service & support - overall comment

    Good service was provided by Microsoft


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(20)
4.2

Ability to understand your organization's needs

(16)
4.1

Timely and complete response to product questions

(16)
3.8

Pricing and contract flexibility (pricing and terms)

(15)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(23)
4.2

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(11)
3.9

Ease of integration using standard APIs and tools

(12)
3.8

Quality and availability of end-user training

(13)
3.8

Ease of deployment

(16)
3.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(22)
4.1

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

I'm unsure


Timeliness of vendor's response

(14)
4.1

Quality of technical support

(14)
4.3

Quality of peer user community

(12)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(23)
3.9

Mobile Device Management

(15)
4.2

Mobile App Management

(12)
4.2

Secure Personal Information Management

(12)
4.4

Multiuser Support

(13)
3.7

Scalability

(16)
4.6

Cloud Architecture

(12)
4.3

Remote Support

(12)
4.1

Client Management

(15)
4.3

Administration and Usability

(16)
4.1

Content Access and Distribution

(12)
4.4

Mobile Device Support Breadth

(12)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Executive Sponsor

Technical Assessment

Functional Assessment

Vendor Management

Vendor/Product Selection

Application Lead

Development/Integration

User Training

Maintenance and Support

Other...


Why did your organization purchase an EMM suite?

To minimize risk of unmanaged devices

To deploy mobile applications

To deploy mobile devices

To meet external audit recommendation

To manage lost devices

To manage cost

Cost management

Deployment of mobile applications

Deployment of mobile devices

Implementing BYOD

Manage lost devices

Minimize risk of unmanaged devices

To create internal/operational efficiencies

To implement BYOD

Other...


What other vendors were considered?

MobileIron

AirWatch by VMware

Citrix

Good Technology (acquired by Blackberry)

VMware AirWatch

BlackBerry

Google

IBM

Maas360

Microsoft

Absolute Software

AirWatch by VMWare

Cisco

Dell

Good Technology

JAMF Software

SAP

Soti

Tangoe

VMware

Other...


What were the key factors that drove your organization's decision?

Pre-existing relationships

Overall cost

Product roadmap and future vision

Product functionality and performance

Breadth of services

Strong services expertise

Financial/organizational viability

Strong customer focus

Strong consulting partnership

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America