3.9 out of 5 (60 Ratings)

54 Verified Reviews

MobileIron

Implementation meets business criteria of our end users or BYOD users.

Initial implementation was easy enough and end user experience was also positive. Policies setup was somewhat cloudy and we had one negative impact where root certificate lifetime was not implemented properly which impacted mobile devices functionality two years after implementation. Requirement for aditional mailbox on managed device configuration took longer than expected from business side of our users.

MobileIron

simple rollout

Overall experience was good. Relatively simple to roll out

MobileIron

Implementation and Support were great

The technical sales person I worked with was extremely responsive and always willing to assist during out POC. After our purchase, the Professional Services was very responsive and worked with our schedule to complete the on-prem install. Overall, the support has been great.

MobileIron

Good support doing the initial install. Needs improvement afterwards.

The vendor was good during the install and setup of the product. There was lots of phone calls and work done to ensure a smooth rollout. We felt like we were getting the attention we needed. However, the support side has been hit or miss. Sometimes support would be great and knowledgeable. Other times would be an email a day support and tough to talk to someone on the phone.

MobileIron

Easy to deploy, manage and maintain

MobileIron had a great team, from the Proof Of Concept to the implementation. The ease of install and setup was a key factor in selecting them as a partner. They are responsive on support tickets and updates. The knowledge transfer during the installation and during support calls is great.

MobileIron

Mobile Iron

goog no issues

MobileIron

Great product lacking technical support

Support has been iffy at times. Calling Tech support has been anything but painful. The software has been easy to implement where any upgrades have been a challenge due to the lack of technical support.

MobileIron

If the Vendor won't provide support... Walk...

The relationship began the vendor was very proactive and support was excellent. They were new and eager to establish relationships and resolve issues and help us implement solutions. Early on we worked with them to authenticate mobile devices for email via certificate thus avoiding the need for our endusers to update passwords. Years into the relationship the certificate failed and they insisted on charging us $2,800 before they would help. They said this would be a special services engagement. The configuration had been setup by them during install and nad had worked for years but they refused to provide the support. All that was required was for them to provide a white paper detailing the template specs for the certificate. They refused... and no one in support seemed to even know how to do what we needed or understand what was needed.

MobileIron

What you pay is what you get

Server side implementation was smooth. Modern mobile OS worked well. Support of old mobile OS including Windows 7 Mobile was doable with bigger vendor effort. Secure access to file shares was doable with bigger vendor effort.

MobileIron

Implementation is easy.

Easy device management and deploy.