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MobileIron

3.9 out of 5.0 (53 ratings)

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We have aggregated ratings data on MobileIron but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 1 out of 5.0, Reviewed

    Product(s): MobileIron

    If the Vendor won't provide support... Walk...

    Overall Comment

    The relationship began the vendor was very proactive and support was excellent. They were new and eager to establish relationships and resolve issues and help us implement solutions. Early on we worked with them to authenticate mobile devices for email via certificate thus avoiding the need for our endusers to update passwords. Years into the relationship the certificate failed and they insisted on charging us $2,800 before they would help. They said this would be a special services engagement. The configuration had been setup by them during install and nad had worked for years but they refused to provide the support. All that was required was for them to provide a white paper detailing the template specs for the certificate. They refused... and no one in support seemed to even know how to do what we needed or understand what was needed.

    What one piece of advice would you give other prospective customers?

    I would not recommend this product. They are behind in innovation and features. Upgrades are difficult and customer service is lacking. We were a very early adopter and one of the first companies in our region to purchase. We had gone through our second renewal, but even with all of this the vendor made a very poor business decision. Rather than pay their $2,800 special services engagement to fix something that had been working for years which they setup, it was cheaper from a amortization stand point to purchase another solution and redeploy. We walked away from 18 months of support which wa sleft on the product and purchased the full blown (paid) version of Cisco's Meraki MDM.

    What do you like most about the product or service?

    At first we liked the features...

    What do you dislike most about the product?

    Their lack of innovation, and support.

    What one thing do you wish the vendor did differently?

    Have the business wisdom to recognize that it was better for them to help a customer and retain them instead of trying to muscle another $2K out of us. I told them I would replace the product if they could not provide the requested documentation, but they insisted. I watched a Meraki Demo that very afternoon and signed the approval for purchase the same day the "Special Services" qoute came in from MobileIron.

    If you could start over, what would your organization do differently?

    I would have waited for a larger player to enter the market with a more mature product and a better track record with support.

    Service & support - overall comment

    The support desk is worthless... they don't know anything beyond the basics. They are terrible at follow-up.


  • 5 out of 5.0, Reviewed

    Product(s): MobileIron

    What you pay is what you get

    Overall Comment

    Server side implementation was smooth. Modern mobile OS worked well. Support of old mobile OS including Windows 7 Mobile was doable with bigger vendor effort. Secure access to file shares was doable with bigger vendor effort.

    What one piece of advice would you give other prospective customers?

    If you are on budget, MI is the solution.

    What do you like most about the product or service?

    Core and Sentry build on Linux.

    What do you dislike most about the product?

    Quite obsolete design of mobile applications, missing modern look.

    What one thing do you wish the vendor did differently?

    n/a

    If you could start over, what would your organization do differently?

    Proof of Concept doing with on premise verison not with the cloud.

    Service & support - overall comment

    Simply perfect integrato System4U.


  • 4 out of 5.0, Reviewed

    Product(s): MobileIron

    Implementation is easy.

    Overall Comment

    Easy device management and deploy.

    Service & support - overall comment

    Support is provided by 3-rd party.(System4u)


  • 4 out of 5.0, Reviewed

    Product(s): MobileIron

    Smooth Transition

    Overall Comment

    It was mostly smooth and flawless

    What one piece of advice would you give other prospective customers?

    Put more emphasis on future direction of technology and vendor readiness/ roadmap

    What do you like most about the product or service?

    It works

    If you could start over, what would your organization do differently?

    Nothing comes to mind

    Service & support - overall comment

    No major issues


  • 5 out of 5.0, Reviewed

    Product(s): MobileIron

    MobileIron helped drive in our mobile device strategy

    Overall Comment

    The pre-sales and on-going support, the features and offerings continue to add value to our mobile initiatives. MobileIron stays ahead of the technology curve and MDM trends

    What do you like most about the product or service?

    Features, support and ease of administration

    Service & support - overall comment

    Pre-sales support and evolution of product to keep up with mobile OS releases (iOS)

    Integration & Deployment - Overall comment

    Very simple deployment with lots of hand holding and delivery of as-built documentation, training and run books


  • 4 out of 5.0, Reviewed

    Product(s): MobileIron

    Mobile Iron implementation for large corporate customers feedback.

    Overall Comment

    1. Very Good at Mobile Device Management capabilities. 2. Good on the App Management space. Enterprise App store leaves a lot of room for improvement. 3. AppConnect, AppTunnel, and Tunnel products do their job: Provide app VPN on demand but they have room for improvement and growth. 4. Lots of issues using connectivity and VPN for COTS and third party apps. 5. No automatic path to SahrePoint or other internal websites like a traditional device VPN as everything requires a custom Tunnel and no automatic translation of external and internal DNS.

    What do you like most about the product or service?

    API is good. Mobile Iron Access and Appconfig makes onboarding cloud-based apps easy.

    What do you dislike most about the product?

    AppTunnel and Tunnel are painful.

    Product capabilities - overall comment

    Broad range of functional and technical capabilties.

    Service & support - overall comment

    Customer and techncial support is excellent.

    Integration & Deployment - Overall comment

    Share Point integration with email could not be achieved. When people click on SahrePoint link in a native email client it will not work as MI sits in the DMZ and cannot translate internal DNS to external DNS. You have to use their proprietary Email+ client to have access to Sharepoint and other internal websites.


  • 3 out of 5.0, Reviewed

    Product(s): MobileIron

    Mobileiron good products that needs support upgrade.

    Overall Comment

    The products matches well with the rest of the industry, but support always pushes towards Professional services even when it should not be required.

    What do you like most about the product or service?

    The interface seems realitively easy to manage. The product is stable we have not had server issues with the product since it was implemented.

    What do you dislike most about the product?

    The lack of good product support.

    Product capabilities - overall comment

    Product meets up with the current indusry leaders.

    Service & support - overall comment

    Support tries to push us to using professional services for issues that should be handled by support.

    Integration & Deployment - Overall comment

    Documentation was lacking and support pointed us to professional services for trying to implement some basic features.


  • 4 out of 5.0, Reviewed

    Product(s): MobileIron

    Implementation was mostly on, still waiting on additional functionality.

    Overall Comment

    Very good and functional. We had to work through some quirks with the cloud deployment.

    What one piece of advice would you give other prospective customers?

    Have a coherent mobile strategy or you will be chasing your tail.

    What do you like most about the product or service?

    Reliability and most functionality.

    What do you dislike most about the product?

    Missing features (Android).

    What one thing do you wish the vendor did differently?

    Implementation engineer did not know the cloud solutions we purchased.

    If you could start over, what would your organization do differently?

    Standardize on mobile device platform.

    Product capabilities - overall comment

    Needs better capabilities such as Android.


  • 4 out of 5.0, Reviewed

    Product(s): MobileIron

    Strong technical focus, but needs more rigor on user experience.

    Overall Comment

    MobileIron has been a great partner to our company for the past few years and we've been able to successfully roll out the tool to 120K+ end users across iPhone, iPad, and Android devices. We've had some growing pains and stumbling points over the past few years, but nothing we couldn't work past together. MI needs to give more power to the customer success org so that the product managers and other leads give them the resources and time they need to pass on the right info to the customer. Additionally, there are sometimes slippages occuring with product release dates. This happened more than we would have liked over the past year. I understand that it occurs, but we'd like to keep it to a minimum. One final comment - MI has a strong technical focus on different portions of their toolset, but that is sometimes taken as 'engineery' like implementations. Providing choice to admins instead of making them on their behalf is the right way to implement key features. Also, the UX needs to have more focus. A good implementation will be engineered correctly with UX kept in the forefront.

    What one piece of advice would you give other prospective customers?

    Understand what your risk tolerance is and pay attention to the type of hosted offering you are looking for. Stay close to the product management organization and focus on maintaining close ties to customer success to capture feedback and drive product roadmap recommendations.

    What do you like most about the product or service?

    Very structured product management organizations with dedicated focus on each element of the solution set.

    What do you dislike most about the product?

    Lack of focus or vision on user experience. Disparate roadmaps on cloud vs. core.

    What one thing do you wish the vendor did differently?

    Give more priority to the customer success organization. They are consistently left spinning their wheels. Escalations to sales helps get the ball rolling, but I don't think that makes any sense.

    If you could start over, what would your organization do differently?

    Look at the Cloud offering instead of the private hosted Core offering. We adopted the SaaS offering early at our company compared to other products offerings. This kept us limited to what landing zone we could use. If I could go back, I would have a fresh lens on Cloud as that could have significantly helped with scalability and having us drive that roadmap instead of Core.

    Product capabilities - overall comment

    MI generally does a good job adapting the latest technologies made available by Apple/Google/others.

    Service & support - overall comment

    We've had a few times where we've had aging tickets for big hit items, but for the most part service has been very good. Having a TAM on our account is critical. I don't think it makes sense to have a large deployment without that dedicated support. MI may want to consider an all-in bundle that has that in the monthly recurring cost, so that it doesn't become yet another quote/PO/invoice to deal with every year.

    Integration & Deployment - Overall comment

    I was very happy with the migration effort for getting our AirWatch users over to MobileIron. We got a lot done in a short amount of time for 80K+ end users. This minimized negative UX.


  • 4 out of 5.0, Reviewed

    Product(s): MobileIron

    Support is very strong, could be faster to adopt change and implement new features.

    Overall Comment

    Overall, very satisified. MobileIron has been a good partner, supportive in our architecture and deployment. Most notibly, we've run into many incredible challenges working with a 3rd party hosting solution for our Exchange environment and MobileIron has really stepped up to the plate to troubleshoot many percieved "MobileIron problems" that really were a result of the 3rd party and their bad design and misunderstanding of mobile architecture. In many cases it's "guilty until proven innocent" in outsourcing situations, and MobileIron has really been instrumental in resolving issues, but also recognizing this challenge. They have been taking this to heart and figuring out ways to improve the product to accomidate these new challenges that won;t be going away any time soon.

    What one piece of advice would you give other prospective customers?

    If you don't have an on-prem deployment, or in-house support, make sure your outsourced support or 3rd party outsourced support (etc) has adequate experience with MobileIron (or any MDM) before embarking on a contract with that partnership.

    What do you like most about the product or service?

    The support and responsiveness. Also, MobileIron recognizes some of the challenges so they have been willing to give extensive support assistance well over and above anything normal or expected, to resolve problems, even when recognized as not their own. MobileIron has always been extremely customer focused in this way.

    What do you dislike most about the product?

    MobileIron can sometimes be slower to market with some of the newer features, but when they do come to market with them, they are usually good and rich. Not half-assed like other vendors.

    What one thing do you wish the vendor did differently?

    More thorough and invasive monitoring of their own devices and infrastructure. For example, traffic and packets passing through the sentry's, and reporting thereof.

    If you could start over, what would your organization do differently?

    Recognize the challenge of outsourcing earlier and architect MobileIron around these challenges.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(45)
4.0

Ability to understand your organization's needs

(42)
3.8

Timely and complete response to product questions

(44)
4.1

Pricing and contract flexibility (pricing and terms)

(38)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(50)
3.8

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

9 - 12 months (<12)

6 - 9 months (<9)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(29)
3.7

Ease of integration using standard APIs and tools

(36)
3.9

Quality and availability of end-user training

(40)
3.5

Ease of deployment

(47)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(49)
3.9

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

No

I'm unsure


Timeliness of vendor's response

(44)
3.8

Quality of technical support

(45)
3.8

Quality of peer user community

(35)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(50)
4.1

Mobile Device Management

(45)
4.6

Mobile App Management

(43)
4.2

Secure Personal Information Management

(40)
4.3

Multiuser Support

(33)
3.8

Scalability

(45)
4.4

Cloud Architecture

(19)
3.8

Remote Support

(33)
3.5

Client Management

(43)
4.1

Administration and Usability

(45)
4.1

Content Access and Distribution

(41)
4.0

Mobile Device Support Breadth

(42)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Rollout and Install

Technical Assessment

Vendor/Product Selection

Executive Sponsor

Vendor Management

Maintenance and Support

User Training

Development/Integration

Application Lead

Other...


Why did your organization purchase an EMM suite?

Minimize risk of unmanaged devices

Deployment of mobile applications

Implementing BYOD

Deployment of mobile devices

Manage lost devices

To deploy mobile devices

To minimize risk of unmanaged devices

To create internal/operational efficiencies

To deploy mobile applications

To implement BYOD

Create internal/operational efficiencies

To manage lost devices

Cost management

External audit recommendation

To meet external audit recommendation

To manage cost

Other...


What other vendors were considered?

AirWatch by VMWare

Good Technology

Citrix

Blackberry

AirWatch by VMware

BlackBerry

IBM

MobileIron

Good Technology (acquired by Blackberry)

Maas360

Symantec

Microsoft

Sophos

VMware AirWatch

Symantec 

Microsoft

Absolute Software

Aerohive Networks

Cisco

SAP

VMware

Other...


What were the key factors that drove your organization's decision?

Product functionality and performance

Product roadmap and future vision

Overall cost

Breadth of services

Strong customer focus

Strong services expertise

Strong user community

Pre-existing relationships

Financial/organizational viability

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

EMEA

Latin America