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3.5 out of 5.0 (6 ratings)

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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Afaria

    Easy to use, inexpensive MDM solution.

    Overall Comment

    Product is very intuitive and easy to setup. We were able to leverage our existing SAP relationship to start deploying SAP mobile applications.

    What one piece of advice would you give other prospective customers?

    do your due deligence. establish clear requirements and success criteria for implementation

    What do you like most about the product or service?

    Easy to use, intuitive

    What one thing do you wish the vendor did differently?

    Nothing, vendor was great to work with.

    If you could start over, what would your organization do differently?

    More time. Although implementation went well, we under-estimated amount of time it took to migrate from another service provider.


  • 4 out of 5.0, Reviewed

    Product(s): Afaria

    Getting started took some time, but once we got going, it was smooth sailing.

    Overall Comment

    We use Afaria as our MDM solution to secure all of our mobile technology. They've got a lot of the features we were looking for, like encryption, remote management, and real time monitoring.

    Product capabilities - overall comment

    We're currently looking at other MDM solutions that can hopefully do more, like geo-fencing, GPS tracking, and the ability to disable "Find My iPhone". For a basic MDM, it works great and gave us most of the features we were looking for when we started, and we'd already purchased the licenses, so it was fairly inexpensive as well.

    Service & support - overall comment

    Afaria was a great solution when we started using it 4+ years ago. As time has gone on however, it feels like it's a product that SAP isn't really putting any time or effort into anymore. We've started looking at possibly changing our MDM solution.

    Integration & Deployment - Overall comment

    We already had everything in place from using Afaria in our PC environment, so we only had to update the server to one that supports mobile solutions, and we were good to go.


  • 3 out of 5.0, Reviewed

    Product(s): Afaria

    Technical support is not fast enough and the product don't evolve with the market

    Overall Comment

    The on-premise solution does not fulfill the actual needs.

    What one piece of advice would you give other prospective customers?

    Choose the most regular solution, with cloud possibilities. Choose one vendor with high evolution perspectives.

    What do you like most about the product or service?

    As the product is deployed, as an on-premise solution and the integration with the rest of systems.

    What do you dislike most about the product?

    The technical support.

    What one thing do you wish the vendor did differently?

    The technical support and the product improvement.

    If you could start over, what would your organization do differently?

    We would choose the cloud solution.

    Product capabilities - overall comment

    It provides a regular MDM solution.

    Service & support - overall comment

    The technical support doesn't have technical experts and the service is too slow.

    Integration & Deployment - Overall comment

    The solution is completely integrated, but the on-premise solution needs in-house maintenance, producing overall costs.


  • 2 out of 5.0, Reviewed

    Product(s): Afaria

    Update frequency is too low for on premise, support are not really experts on the product.

    Overall Comment

    Product is not really up to date in terms of features. We have the feeling that the product is not really in the priority list of the vendor.

    Service & support - overall comment

    Support engineers are not real experts on the product (many questions / cases without a clear answer). For some cases we were able to solve the issue by ourselves before having an answer from the support.


  • 4 out of 5.0, Reviewed

    Product(s): Afaria

    Management of devices is good, but difficulty with secure email client as a substitute for native iOS client.

    Overall Comment

    The product met most of our needs. Limitations were most often due to the restrictions Apple places on device control.

    What one piece of advice would you give other prospective customers?

    The most significant issues were with deployment of secure mail client via Apple Volume Purchase Program. If the native client is suitable for your deployment, stick with it. Badging and alerts work better (or just work). Deployment of client was slow, sometimes taking days to push, sometimes not pushing at all. If this is indicative of VPP application deployment for other App Store software, then it needs a lot of work. Apple cripples some of the controls one would expect, so understand the limitations of the product on the platform you are working with.

    What do you like most about the product or service?

    Management of devices is easy and intuitive. There are a very granular set of controls which are well laid out.

    What do you dislike most about the product?

    VPP application push.

    If you could start over, what would your organization do differently?

    Realistically define expectations prior to beginning pilot. MDM was known to be a required product, but expectations and success/failure criteria were not clearly defined prior to beginning project.

    Product capabilities - overall comment

    Limitations due to iOS restrictions.

    Service & support - overall comment

    Again, Verizon shone in this regard.

    Integration & Deployment - Overall comment

    SaaS offering, so deployment merely required definition of MDM policies and device enrollment.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.7

Ability to understand your organization's needs

(4)
3.3

Timely and complete response to product questions

(5)
3.8

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.2

How long did your deployment take?

12 months or more

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.8

Ease of integration using standard APIs and tools

(4)
3.5

Quality and availability of end-user training

(4)
3.3

Ease of deployment

(4)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.5

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

No

I'm unsure


Timeliness of vendor's response

(5)
3.6

Quality of technical support

(5)
3.2

Quality of peer user community

(3)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
3.5

Mobile Device Management

(5)
4.2

Mobile App Management

(5)
3.6

Secure Personal Information Management

(4)
3.5

Multiuser Support

(3)
3.3

Scalability

(4)
4.0

Cloud Architecture

(3)
3.3

Remote Support

(4)
3.3

Client Management

(4)
3.8

Administration and Usability

(5)
4.0

Content Access and Distribution

(4)
3.3

Mobile Device Support Breadth

(4)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Application Lead

Development/Integration

Technical Assessment

Functional Assessment

Maintenance and Support

User Training

Vendor/Product Selection


Why did your organization purchase an EMM suite?

To deploy mobile applications

To manage lost devices

To minimize risk of unmanaged devices

To create internal/operational efficiencies

To deploy mobile devices

To implement BYOD

To manage cost

Deployment of mobile devices

Implementing BYOD

Minimize risk of unmanaged devices

To meet external audit recommendation

Other...


What other vendors were considered?

AirWatch by VMWare

AirWatch by VMware

Good Technology

Maas360

Microsoft

MobileIron

Other...


What were the key factors that drove your organization's decision?

Pre-existing relationships

Product functionality and performance

Financial/organizational viability

Overall cost

Product roadmap and future vision

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America