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3.9 out of 5.0 (10 ratings)

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We have aggregated ratings data on Sophos but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Sophos Mobile Control (SMC)

    Easy Implementation. Working on a basic level.

    Overall Comment

    Implementation was easy. UI and features getting better. Documentation could be better in the details. Managing multiple customers is easy.

    What do you like most about the product or service?

    Managing multiple customers. Integration with LDAP (AD).

    What do you dislike most about the product?

    Filtering and reporting tools should be improved

    Product capabilities - overall comment

    Basic features, but meets our requirements.


  • 4 out of 5.0, Reviewed

    Product(s): Sophos Mobile Control (SMC)

    Good documented software, works very simple (after initial configuration).

    Overall Comment

    Good documented software, works very simple (after initial configuration). After some intial issues (which were ultimately solved by Sophos support) we also managed to get SCEP working for our iOS devices.

    What one piece of advice would you give other prospective customers?

    On-premises installation can be some work so if the situation permits a demo of the cloud version will cost much less effort.

    What do you like most about the product or service?

    Integration with Active Directory (through LDAP).

    What do you dislike most about the product?

    LDAP configuration is not very easy if you need more filtering, this could however also be a case of less experience with LDAP instead of a Sophos issue.

    What one thing do you wish the vendor did differently?

    Would have loved more 'application proxy's' like the build-in exchange active sync proxy.

    Service & support - overall comment

    First line support lacked experience, after some 'pushing' second line/level support provided more help.

    Integration & Deployment - Overall comment

    Good documentation available.


  • 5 out of 5.0, Reviewed

    Product(s): Sophos Mobile Control (SMC)

    Easy to use MDM solution.

    Overall Comment

    The tool is simple to use and does the job of managing our devices.

    What one piece of advice would you give other prospective customers?

    Do get oversold by a vendor. Think of the functionality you really need and don't buy what others think you might need.

    What do you like most about the product or service?

    The ease of use. I need to work with the tool like once a month and could handle a complex tool.

    What do you dislike most about the product?

    not much.

    What one thing do you wish the vendor did differently?

    not much.

    If you could start over, what would your organization do differently?

    Define the policies in advance and not implement and adopt.

    Service & support - overall comment

    In general very good response from the support hotline. In early 2015, the support had a longer waiting time before the support could be reached. This has been resolved with time.

    Integration & Deployment - Overall comment

    We deployed our ~25 devices at that time within two days


  • 4 out of 5.0, Reviewed

    Product(s): Sophos Mobile Control (SMC)

    Implementation was straightforward. Some features are still maturing.

    Overall Comment

    Implementation was straightforward and the consulting provided by Sophos was a great help. The tool is still maturing in its feature offerings.

    What one piece of advice would you give other prospective customers?

    Evaluate your environment for Android support needs. Product works well with iOS but struggles with non Samsung hardware.

    What do you like most about the product or service?

    Support has been responsive and knowledgeable.


  • 5 out of 5.0, Reviewed

    Product(s): Sophos Mobile Control (SMC)

    When we started almost four years ago we liked the very good and direct vendor support.

    Overall Comment

    --

    What do you like most about the product or service?

    Very stable and easy to use Direct and fast support Very good product management which listens to the customers

    What do you dislike most about the product?

    Some missing enterprise features like group based app management

    If you could start over, what would your organization do differently?

    Be more specific about BYOD policies and restrictions or even don't do BYOD.


  • 2 out of 5.0, Reviewed

    Product(s): Sophos Mobile Control (SMC)

    Disappointed in Sophos

    Overall Comment

    Sophos seems to be behind in this market. The Application is hard to maneuver.

    What one piece of advice would you give other prospective customers?

    Test out several other vendors. Do not stick with what is supplied in an existing enterprise agreement.

    What do you like most about the product or service?

    It's included in our Enterprise Agreement.

    What do you dislike most about the product?

    Cumbersome.

    What one thing do you wish the vendor did differently?

    Self provisioning.

    If you could start over, what would your organization do differently?

    We would work with other vendors.

    Product capabilities - overall comment

    The configuration to do this, is too much effort. We are using it minimally.

    Service & support - overall comment

    I have reached out to managers in order to have tickets resolved.

    Integration & Deployment - Overall comment

    We purchased additional hours to implement the software. It doesn't seem to be as straightforward as expected.


  • 3 out of 5.0, Reviewed

    Product(s): Sophos Mobile Control (SMC)

    Does the job, but very basic. Good choice in cost driven projects.

    Overall Comment

    Product support is shaky, they have trouble finding answers to basic questions.

    What one piece of advice would you give other prospective customers?

    Use a consultant to help setup the service, make sure to go through some actual setups as part of the testing.

    What do you like most about the product or service?

    Easy to setup.

    What do you dislike most about the product?

    Not the easiest product to use.

    What one thing do you wish the vendor did differently?

    Put more documentation out on the product.

    If you could start over, what would your organization do differently?

    We would do the same, the cost was just too good to pass up.

    Product capabilities - overall comment

    Its basic, but that is all we need.

    Service & support - overall comment

    They struggle to answer some questions. Much better luck with their consultant division.

    Integration & Deployment - Overall comment

    Easy to activate, hard to deploy to users.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(9)
3.9

Ability to understand your organization's needs

(7)
3.6

Timely and complete response to product questions

(7)
3.9

Pricing and contract flexibility (pricing and terms)

(7)
4.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(10)
3.9

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
2.5

Ease of integration using standard APIs and tools

(5)
3.4

Quality and availability of end-user training

(6)
2.7

Ease of deployment

(9)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(10)
3.8

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes


Timeliness of vendor's response

(9)
4.0

Quality of technical support

(9)
3.9

Quality of peer user community

(7)
3.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(10)
3.5

Mobile Device Management

(9)
4.4

Mobile App Management

(9)
3.2

Secure Personal Information Management

(7)
4.1

Multiuser Support

(7)
3.1

Scalability

(9)
4.0

Cloud Architecture

(2)
3.5

Remote Support

(5)
3.0

Client Management

(8)
3.9

Administration and Usability

(9)
4.0

Content Access and Distribution

(7)
2.9

Mobile Device Support Breadth

(8)
3.9
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

Technical Assessment

Application Lead

Executive Sponsor

Functional Assessment

Vendor/Product Selection

Development/Integration

Vendor Management

Maintenance and Support

User Training

Other...


Why did your organization purchase an EMM suite?

To deploy mobile devices

To create internal/operational efficiencies

To deploy mobile applications

To minimize risk of unmanaged devices

To implement BYOD

Implementing BYOD

Manage lost devices

Cost management

Deployment of mobile applications

Deployment of mobile devices

Minimize risk of unmanaged devices

To manage lost devices

Create internal/operational efficiencies

To manage cost

To meet external audit recommendation


What other vendors were considered?

MobileIron

AirWatch by VMware

Blackberry

AirWatch by VMWare

BlackBerry

Citrix

Huawei

LANDesk

Maas360

Microsoft

Sophos

Soti

Symantec

Other...


What were the key factors that drove your organization's decision?

Overall cost

Pre-existing relationships

Product functionality and performance

Strong consulting partnership

Product roadmap and future vision

Strong services expertise

Financial/organizational viability

Strong customer focus

Other...


In which region(s) did your deployment take place?

Europe, Middle East and Africa

North America