Loading product reviews...
4.3 out of 5.0 (8 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Soti but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): MobiControl

    Software is great, it's getting closer to a one stop shop

    Overall Comment

    Vendor support is great. Software is great, can use a few fixes but whenever something needs to be added, the SOTI team is right on top of getting it implemented

    What one piece of advice would you give other prospective customers?

    Be very thourough in what type of service you want to be provided from EMM, there's good and bad to each

    What do you like most about the product or service?

    The wide range of devices that are supported

    What do you dislike most about the product?

    Limitations on apple platforms

    What one thing do you wish the vendor did differently?

    I wish it was a little bit easier to get remote support, RDC to fix a problem, we do alot of troubleshooting

    If you could start over, what would your organization do differently?

    Kept a cloud environment to test each version before the release


  • 5 out of 5.0, Reviewed

    Product(s): MobiControl

    Fulfills all of our MDM requirements.

    Overall Comment

    We got assistance in a timely manner from SOTI support. The product was very easy to deploy and meets all of our needs.

    What do you like most about the product or service?

    The administrative interface is easy to understand, navigate, and use. No poking around multiple layers of menus to locate desired fucntionality.

    What do you dislike most about the product?

    Nothing

    Product capabilities - overall comment

    Compared to the other MDMs we evaluated, it met all of our requirements, was easier to deploy, easier to manage, and easier to use.

    Service & support - overall comment

    Got quick answers and talked with some very knowledgable engineers.

    Integration & Deployment - Overall comment

    The product is very easy to deploy and tweak as we learned more of what our users needs were.


  • 5 out of 5.0, Reviewed

    Product(s): MobiControl

    Mobicontrol is one of the best user and admin-friendly EMM around.

    Overall Comment

    Excellent support from the technical and commercial support , very friendly and competent people. Mobicontrol is covering all our needs in terms of EMM , and it's also very easy to use and has a lot of interesting functionnalities , we highly reccomend this solution.

    What one piece of advice would you give other prospective customers?

    If you have a large mobile parc., just buy Mobicontrol , Also if you have android devices, Mobicontrol is the best EMM for this operating system because it has a lot of functionalitis that other vendors don't have.

    What do you like most about the product or service?

    the support (on-site and the hotline), easy to install, rich functionnalities, easy to administrate, french language available, the reports, admin utility to easy diagnose problems.

    What do you dislike most about the product?

    Nothing to say here.

    What one thing do you wish the vendor did differently?

    Nothing to say here.

    If you could start over, what would your organization do differently?

    before mobicontrol we had Airwatch where we managed iOS devices, unfortunetly, after buying Mobicontrol we continued using Airwatch to enroll iOS device . If we could start over, we would abandon Airwatch and migrate the iOS device to Mobicontrol immediately.

    Service & support - overall comment

    We are very satisfied , we even did a conf. call with the vice president of SOTI.

    Integration & Deployment - Overall comment

    IT was done by proffesional experts.


  • 2 out of 5.0, Reviewed

    Product(s): MobiControl

    Problem with support of EMM vendor

    Overall Comment

    Poor technical support and technical integration options. No clean software release roadmap

    What one piece of advice would you give other prospective customers?

    Define requirement list and ask vendor to validate each of requirement.

    What do you like most about the product or service?

    Support different devices including handheld.

    What do you dislike most about the product?

    Support and API integration.

    If you could start over, what would your organization do differently?

    Review requirement list and perform a true RFP/RFI


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
3.7

Ability to understand your organization's needs

(7)
4.1

Timely and complete response to product questions

(7)
4.3

Pricing and contract flexibility (pricing and terms)

(6)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
4.1

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
3.4

Ease of integration using standard APIs and tools

(5)
3.8

Quality and availability of end-user training

(7)
3.9

Ease of deployment

(7)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
4.1

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes

No


Timeliness of vendor's response

(7)
4.1

Quality of technical support

(7)
4.1

Quality of peer user community

(5)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
4.4

Mobile Device Management

(7)
4.7

Mobile App Management

(6)
4.8

Secure Personal Information Management

(5)
3.8

Multiuser Support

(5)
4.4

Scalability

(7)
4.1

Cloud Architecture

(3)
4.0

Remote Support

(6)
4.3

Client Management

(5)
4.2

Administration and Usability

(7)
4.3

Content Access and Distribution

(6)
3.8

Mobile Device Support Breadth

(7)
4.3
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Maintenance and Support

Technical Assessment

Rollout and Install

Vendor/Product Selection

Application Lead

Development/Integration

Functional Assessment

User Training

Vendor Management

Executive Sponsor

Other...


Why did your organization purchase an EMM suite?

To deploy mobile applications

To deploy mobile devices

To create internal/operational efficiencies

To manage lost devices

To minimize risk of unmanaged devices

To manage cost

To meet external audit recommendation

Deployment of mobile devices

To implement BYOD


What other vendors were considered?

MobileIron

AirWatch by VMware

Citrix

Maas360

Microsoft

Soti

AirWatch by VMWare

BlackBerry

Good Technology

IBM

Samsung

SAP

Tangoe

VMware AirWatch


What were the key factors that drove your organization's decision?

Product functionality and performance

Product roadmap and future vision

Pre-existing relationships

Strong customer focus

Breadth of services

Overall cost

Strong services expertise

Strong consulting partnership

Financial/organizational viability

Strong user community


In which region(s) did your deployment take place?

North America