3.8 out of 5 (5 Ratings)

5 Verified Reviews

MatrixMobile

Overall good service, with some lacking features

The procurement specialists that have been assigned to our account recently have not been of the highest quality. Also, when they tell their customers that they can take part in a beta for a new product, they need to meet their commitments. This "beta" turned into nothing more than a series of webinars about upcoming features instead of letting us actually test the software with either real or fake data.

MatrixMobile, Other...

Allow enough time to transition from implementation to operation.

The vision of the product was not implemented and rolled out. The account team struggled to provide a reason. Did not provide the level of attention to ensure a smooth transition after implementation

Tangoe Mobile Device Management Platform

Tangoe - solid services despite some stability issues with company's management

It was very easy to work with Tangoe. We had an attentive account manager who worked with us for months to find the right solution. We never felt pressured to go to contract and their consultation was valuable.

MatrixMobile

Carrier agnostic but can replace with in-house low tech staffing.

I was very frustrated with their implementation team and inability to demo the configurations I was being asked to choose among. not unexpectantly, I discovered that there were issues with the implementation in terms of the user defined fields.

Tangoe Mobile Device Management Platform

Met expectations.

Met expectations.