3 out of 5.0, Reviewed Sep 21, 2016
I was very frustrated with their implementation team and inability to demo the configurations I was being asked to choose among. not unexpectantly, I discovered that there were issues with the implementation in terms of the user defined fields.
Dig deeper on their promises. Tell them no deal till see the mockups of customized portals
Their procurement team that receives and processes our orders is actually excellent and a pleasure for our Help Desk techs to work with
Their reports are horrible enough that i was banned from allowing to distribute to our managers. instead, we wrote a VB application to generate 120 excel sheets that they then send out monthly. Similarly, the portal was deemed below our customer experience standards so our Help Desk is still the only point of contact to Tangoe, wiping out many assumptions of process improvement.
Portal improvements are needed. User defined fields must be more reportable
I would carefully compare addition of a single staff and some SharePoint process flows. I also was stunned to find out as an international cargo plane company that they do not optimize international charges.... quite low business value to this relationship
We are not using it for anything other than placing orders to various vendors and allocating the charges. Again the portal is just not very good.
We still hold weekly meetings and they proactively review orders. monthly jobs are tracked to make sure timely.
We had some issues due to the HR hierarchy and their inability to explain the second structure... i question the actual IT background of the implementation team.