Loading product reviews...
4.5 out of 5.0 (4 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on VMware but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Vmware Horizon 6

    VMware Horizon View easy to implement, but difficult to sell to business units

    Overall Comment

    We've successfully implemented, maintain, and trained support teams to utlized the Horizon View infrastructure for the past 6 years. VMware from bottom of stack to top to their support has been an overall positive experience.

    What do you like most about the product or service?

    Virtualization of desktops works. It keeps our data off of phyisical devices, ease support for our support and application teams. VMware's roadmap and commitment to continously innovate in this space

    What do you dislike most about the product?

    Maintainance and upgrades are a bit complex when dealing with the application + VMware backend. Not having the premeire license for Horizon View that includes monitoring and application leads us to use other methods. Would be great if this was a single bundle.


  • 4 out of 5.0, Reviewed

    Product(s): Vmware Horizon 6

    Implementation has proven to offer many unforseen advantages that only increases ROI

    Overall Comment

    They are very willing to work through any issues we have making sure we get the best and up to date information for developing solutions to our needs

    What one piece of advice would you give other prospective customers?

    Have a good idea what your intended use case is and what your end users are seeking. Planning is key to successful implementation of a scalable solution.

    What do you like most about the product or service?

    It's very adaptive to our needs and gives us a lot of control over what we're able to do.

    What do you dislike most about the product?

    Sometimes working through some of the issues can prove to be difficult and sometimes isolated issues just seem to occur with some of the VMs.

    What one thing do you wish the vendor did differently?

    They need to stop renaming their products as it causes confusion to both our customers and ourselves. Additionally making the end user client notify user needs to update it would help with a lot of the problems we see concerning support.

    If you could start over, what would your organization do differently?

    We'd probably have a more clear idea what our roadmap was when investing in the infrastructure so that our projected growth would have been smoother.


  • 5 out of 5.0, Reviewed

    Product(s): Vmware Horizon 6

    VMWare Horizon View - Simply way to manage your endpoints

    Overall Comment

    VMWare Horizon View has been a great addition to our company. We have been able to manage the computers that our users login to more effeciently. Our service desk calls have been reduced and our turn around time on our PCs for new employees has increased dramatically. To boot up a new PC takes seconds instead of hours. Fine tuning it to get the best performance is highly recommended. Solution works out of the box but needs to be fine tuned to meet your specific needs.

    What one piece of advice would you give other prospective customers?

    Figure out what you want to do before you deploy. Have some set goals on what you want to achieve so that you don't get sidetracked with what the product can actually do. There are a lot of features you just have to know which ones you will get the biggest benefit out of first.

    What do you like most about the product or service?

    Ease of management and use. Only having to maintain one copy of the VM is great! All the updates happen to one PC and then get pushed out to all the linked clones. This saves us from having to update each one individually.

    What do you dislike most about the product?

    Upgrading to the latest release sometimes removes features. This makes it hard to support some environments as they are using legacy features. You will have to go to the new version of the features in order to use the latest version to its greatest extent.

    What one thing do you wish the vendor did differently?

    Easier setup for Floating desktops. Making persistent desktops is easy but makes updating the desktops a little bit of a hassle.

    If you could start over, what would your organization do differently?

    If we could start over we would look at using a flashbased storage from the get go. Setup was smooth but it took a little while of fine tuning our environment so that it work without faults. View Desktops are best used when there is no bandwidth congestion.

    Service & support - overall comment

    Support seems to be hit and miss. Sometimes when we have had to contact them it takes them longer to get back to us and it is outside of our SLA. However when we do get someone they are very knowledgeable about what they are doing. It does seem to be a little difficult to get ahold of someone through the phone though. We have always had better luck getting in touch with someone when we used to online ticketing system.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.3

Ability to understand your organization's needs

(3)
4.7

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
5.0

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(3)
4.7

Ease of deployment

(3)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.3

Did you purchase a support package from the vendor?

Yes

No


Was the support package worth it?

Yes


Timeliness of vendor's response

(3)
4.0

Quality of technical support

(3)
4.3

Quality of peer user community

(3)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.5

Mobile Device Management

(2)
4.0

Mobile App Management

(1)
4.0

Secure Personal Information Management

(2)
4.0

Multiuser Support

(3)
5.0

Scalability

(3)
5.0

Cloud Architecture

(2)
4.5

Remote Support

(3)
4.7

Client Management

(3)
4.7

Administration and Usability

(3)
4.7

Content Access and Distribution

(3)
4.3

Mobile Device Support Breadth

(2)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Rollout and Install

User Training

Application Lead

Maintenance and Support

Development/Integration

Functional Assessment

Technical Assessment

Vendor/Product Selection


Why did your organization purchase an EMM suite?

To create internal/operational efficiencies

To manage cost

To implement BYOD

To minimize risk of unmanaged devices


What other vendors were considered?

Citrix

Microsoft

Cisco

VMware


What were the key factors that drove your organization's decision?

Product roadmap and future vision

Overall cost

Pre-existing relationships

Product functionality and performance

Strong customer focus

Strong services expertise

Financial/organizational viability


In which region(s) did your deployment take place? Multiple responses allowed.

North America