4 out of 5 (135 Ratings)

121 Verified Reviews

AirWatch by VMware Mobile Device Management

Good but not perfect

Location tracking is the worst that i have seen in a MDM product. If Location tracking is the main need than this product is not for you.

AirWatch by VMware Mobile Device Management

Implementation was a breeze, concise, and well organized.

Our AirWatch deployment Agent was fantastic. He knew the product inside and out and was happy to answer any questions along the way during implementation.

AirWatch by VMware Mobile Device Management

Airwatch manages 2000+ devices

The Airwatch web portal is informative, and up to date. KB articles are current and accurate, and educational tools are excellent. The information provided here, along with notifications and alerts, provide an excellent experience. Additionally, it is rare to hear from our AW deployed mobile users, and no news is good news!

AirWatch by VMware Mobile Device Management

A very helpful tool to manage your MDM

Apple needs to work with venders like these more closely to help ensure IOS update issues can be resolved before IOS release dates.

AirWatch by VMware Mobile Device Management

MDM is necessary but not all the way there

Wobbly support right afte the Airwatch acquisition but seemed to have righted the ship now. The challenge with all MDM products is they are constrained by the management API's exposed by the mobile device vendor (Apple, Samsung etc). This often leads to disatisfaction with the MDM product whereas the real culprit is the mobile device vendor.

AirWatch by VMware Mobile Device Management

Boxer is coming and it's working well.

Our organization is implementing a new email solution for Android devices called VMware Boxer. What we like the most is that it's easy for the end-user to use as compared to our previous email solution, plus having our Android devices as well as our iOS devices under the same platform (AirWatch) will help analysts like myself manage and troubleshoot the devices more efficiently.

AirWatch by VMware Mobile Device Management

Implementation is easy and straightforward and Support is top-notch

Provide few free licenses to test MacOS devices under existing iOS structure we already have so one day we can easily bring our iMacs and MacBooks into MDM platform already in place.

AirWatch by VMware Mobile Device Management

Well-featured with good navigational flow

The EMM is well-featured with good navigational flow and has allowed support of a variety of devices.

AirWatch by VMware Mobile Device Management

Poor Support, Buggy Releases that cause more issues and Hard Selling from VMware

VMware's acquisition of AirWatch has brought some friction to customers. Support in particular is severlely impacted -- with VMware overly pushing 'selling' of additional products and professional services with little value add for the customer. Releases and upgrades are often plagued with bugs that somehow pass VMware/AirWatch Quality Assurance. Our implementation has been plagued by a bug impacting Google Apps for Work integration since inception in 2015. A bug the vendor officially acknowledged in December 2016 and provided a 'fix' for in a new release in 2017. Upon implementation of the release including the fix, we identified not only was the original bug not resolved but the release introduced new issues and bugs impacting end users and disrupting mobile services. VMware is slow to respond to escalations and their support team was not prepared to expedite resolution. In 2 years since implementation we have had 3 Sev 1 outages that have put our end users without mobile email due to the aforementioned 'bug' between AirWatch and Google Apps for Work (G-Suite) integrations. Each update to 'fix' these issues has failed and introduced more stability. VMware will push higher support costs to secure a Technical Support Manager, but all we have seen with this are weekly meetings pulling our resources away from fixing issues so we can spend more time asking when issues will actually be resolved.

AirWatch by VMware Mobile Device Management

Airwatch is truly a amazing software which is easy and quick to implement!

VMware AirWatch truly a magnificent product which we can manage our customers' devices and content. AirWatch Global support is the best worldwide support which I have ever ... ( We also work whit Microsoft and Google ) As we are a service provider on many local states and cities the AirWatch is the best solution to do this at cost efficiency. We have suffered couple big problems but AirWatch global support whit our Account Executive and our Vmware partner are solved quickly and free of charge... that's amazing.... I cannot imagine that any other vendor could do this any better,