4 out of 5.0, Reviewed Nov 18, 2016
We've successfully implemented, maintain, and trained support teams to utlized the Horizon View infrastructure for the past 6 years. VMware from bottom of stack to top to their support has been an overall positive experience.
Virtualization of desktops works. It keeps our data off of phyisical devices, ease support for our support and application teams. VMware's roadmap and commitment to continously innovate in this space
Maintainance and upgrades are a bit complex when dealing with the application + VMware backend. Not having the premeire license for Horizon View that includes monitoring and application leads us to use other methods. Would be great if this was a single bundle.
4 out of 5.0, Reviewed Nov 17, 2016
They are very willing to work through any issues we have making sure we get the best and up to date information for developing solutions to our needs
Have a good idea what your intended use case is and what your end users are seeking. Planning is key to successful implementation of a scalable solution.
It's very adaptive to our needs and gives us a lot of control over what we're able to do.
Sometimes working through some of the issues can prove to be difficult and sometimes isolated issues just seem to occur with some of the VMs.
They need to stop renaming their products as it causes confusion to both our customers and ourselves. Additionally making the end user client notify user needs to update it would help with a lot of the problems we see concerning support.
We'd probably have a more clear idea what our roadmap was when investing in the infrastructure so that our projected growth would have been smoother.
5 out of 5.0, Reviewed Oct 18, 2016
VMWare Horizon View has been a great addition to our company. We have been able to manage the computers that our users login to more effeciently. Our service desk calls have been reduced and our turn around time on our PCs for new employees has increased dramatically. To boot up a new PC takes seconds instead of hours. Fine tuning it to get the best performance is highly recommended. Solution works out of the box but needs to be fine tuned to meet your specific needs.
Figure out what you want to do before you deploy. Have some set goals on what you want to achieve so that you don't get sidetracked with what the product can actually do. There are a lot of features you just have to know which ones you will get the biggest benefit out of first.
Ease of management and use. Only having to maintain one copy of the VM is great! All the updates happen to one PC and then get pushed out to all the linked clones. This saves us from having to update each one individually.
Upgrading to the latest release sometimes removes features. This makes it hard to support some environments as they are using legacy features. You will have to go to the new version of the features in order to use the latest version to its greatest extent.
Easier setup for Floating desktops. Making persistent desktops is easy but makes updating the desktops a little bit of a hassle.
If we could start over we would look at using a flashbased storage from the get go. Setup was smooth but it took a little while of fine tuning our environment so that it work without faults. View Desktops are best used when there is no bandwidth congestion.
Support seems to be hit and miss. Sometimes when we have had to contact them it takes them longer to get back to us and it is outside of our SLA. However when we do get someone they are very knowledgeable about what they are doing. It does seem to be a little difficult to get ahold of someone through the phone though. We have always had better luck getting in touch with someone when we used to online ticketing system.