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enterprise-network-firewall dell-sonic-wall All Markets > Enterprise Network Firewall

Dell SonicWALL

4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Dell SonicWALL but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): NSA, TZ

    Implementation made easy

    Overall Comment

    implementation of security services and high availability are great. The interface is easy to manuever and understand what is going on. Working with Support was a bit challenging but they were able to help me when needed.

    What one piece of advice would you give other prospective customers?

    When you run into a wall don't hesitate to contact support. They also have good tutorial videos and KB articles

    What do you like most about the product or service?

    The ease of use and ability to rapidly deploy.

    Service & support - overall comment

    Support is great, there are times where I have had to wait up to 24 hours before but they were able to solve the issue.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Enhance decision making

Improve compliance & risk management


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Pre-existing relationships

Strong services expertise


In which region(s) did your deployment take place?

North America