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enterprise-network-firewall fortinet All Markets > Enterprise Network Firewall

Fortinet

4.6 out of 5.0 (18 ratings)

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We have aggregated ratings data on Fortinet but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): FortiGate - Enterprise Firewall

    Seamless Implementation and easy integration!

    Overall Comment

    The questions we ask and the issues we present always get a direct response. We don't get the run around, or proposed alternatives. If there is an issue, Fortinet works to resolve that issue rather than come up with an alternative method to get to a desired outcome.

    What one piece of advice would you give other prospective customers?

    Make sure you are aware of ALL needs of your organization. Spend the time prior to selecting your product to do research internal to your organization, then work to find the product that can support your needs.

    What do you like most about the product or service?

    The speed and reliabiltiy of the product continue to grow my confidence in the appliances.

    What do you dislike most about the product?

    The renewal fee on the UTM portion is a fairly expensive annual operational cost, but is in line with most other major enterprise firewalls that offer UTM.

    What one thing do you wish the vendor did differently?

    Fortinet assigned a SE for the implementation who became very familiar with our environment and challenges. This allowed us to ensure we had a strong implementation plan for cutover. I wouldn't have done anything different.

    If you could start over, what would your organization do differently?

    My confidence remains unwavered in the abilities of Fortinet and their enterprise firewall offerings. I would follow the same process/steps if I were to do it again.


  • 5 out of 5.0, Reviewed

    Product(s): FortiGate - Enterprise Firewall

    The implementation was relatively easy, and post-sale support also

    Overall Comment

    We are really satisfied with Fortinet. Very stable and powerful

    If you could start over, what would your organization do differently?

    Nothing, We are really satisfied right now with the product.


  • 5 out of 5.0, Reviewed

    Product(s): FortiGate - Enterprise Firewall

    Easy upgrade

    Overall Comment

    upgrade from 310B to 800C was smooth without hickups, can't find anything wrong to add.

    What one piece of advice would you give other prospective customers?

    check upgrade paths if you're upgrading to make sure everything goes smoothly

    What do you like most about the product or service?

    NGFW options are very good and aren't too ressource intensive.

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    nothing


  • 4 out of 5.0, Reviewed

    Product(s): FortiGate - Enterprise Firewall

    All is really ok (implementation, upgrades, service & support, product capabilities, ...).

    Overall Comment

    All is really ok (implementation, upgrades, service & support, product capabilities, ...).

    What do you like most about the product or service?

    A very nice benefit-cost ratio.


  • 4 out of 5.0, Reviewed

    Product(s): FortiGate - Enterprise Firewall

    Excellent cost/benefit alternative.

    Overall Comment

    The Fortigate Firewall has proven to be an excellent cost/benefit alternative, solving most of our immediate demands.


  • 4 out of 5.0, Reviewed

    Product(s): FortiGate - Enterprise Firewall

    Forticlient - Heading In The Right Direction.

    Overall Comment

    Fortinet surprised us with the degree of functionality in the new centrally managed Fortclient. We debated using it over the years but the lack of management made it a no go. The new client has the normal A/V engine you would expect, but adds a dynamic feedback loop between the client, their firewalls and the FortiSandbox that moves it into some interesting territory. Add to this the VPN capacity and it is now poised to become a central part of our defense in depth.

    What one piece of advice would you give other prospective customers?

    Give Fortinet's quiet, consistent moves a close look. Forticlient works well for us do to having their enterprise firewalls in place. We went into a hardware refresh convinced the outcome would be Palo Alto, but Fortinet won us over during the proof of concept testing.

    What do you like most about the product or service?

    Fortinet has shown us that they have some very informed, smart operators some where in the back office. The new, centrally managed Forticlient works in concert with their sandbox and the firewalls to create a continuous feedback loop. Once an email based attack via malicious attachments is detected the clients are quickly updated to prevent it from executing. While this isn't as cool as Cylance, in the long run it is more useful. Having their Sandbox in a local environment also means we're not totally dependent on vendor cloud connections.

    What do you dislike most about the product?

    I wish we could input file hashes. If they do that then much of the need for Carbon Black goes away.

    What one thing do you wish the vendor did differently?

    More clearly communicate your roadmap and reach out to existing customers.

    Integration & Deployment - Overall comment

    I'd give it a 5 but Fortinet does require having skilled people on the back-end. In fact they all do, but there is flexibility in Fortinet that makes it essential.


  • 4 out of 5.0, Reviewed

    Product(s): FortiGate - Enterprise Firewall

    Product Was Easy To Implement And Performed Very Well Based On Requirements.

    Overall Comment

    I am very satisfied with the product till date.

    What one piece of advice would you give other prospective customers?

    Conduct a POC where ever possible to see how the product performs within your environment.

    What do you like most about the product or service?

    The device performs extremely well. The various services (IPS/Appliction Control/Antivirus etc) that you can enable, do not impact the overall performance of the device due to the hardware architecture. (multiple ASICS)

    What do you dislike most about the product?

    Some advanced features can only be enabled via the command line interface. However, many organizations may not use these features, so it may be a non-issue.

    What one thing do you wish the vendor did differently?

    We currently do not have any challenges with the vendor.

    If you could start over, what would your organization do differently?

    N/A


  • 5 out of 5.0, Reviewed

    Product(s): FortiGate - Enterprise Firewall

    The Right Firewall.

    Overall Comment

    FortiNet products are priced right with great performance.

    What one piece of advice would you give other prospective customers?

    Implementation requires highly skilled people.

    What do you like most about the product or service?

    Stable and reliable product.

    What do you dislike most about the product?

    Fragile nature to upgrade (sometimes it is better to wipe the device and install newest version instead of upgrading in place).

    What one thing do you wish the vendor did differently?

    The analytics product is a great concept, but difficult to generate customer reports easily.

    If you could start over, what would your organization do differently?

    Upgrading between major releases takes great care and some of the functions may work differently. The differences or areas to focus are not well documented.

    Service & support - overall comment

    I always had a good experience on support issues. All first level/initial contacts are entry level but when you get to the highly technical folks, they are great.

    Integration & Deployment - Overall comment

    The initial integration was nearly seamless.


  • 3 out of 5.0, Reviewed

    Product(s): FortiGate - Enterprise Firewall

    Easy Implementation And Better Cost Comparison As Compared To Other Product In The Market

    Overall Comment

    We didn't have good experience with FortiClient for VPN, it seems the product is not mature and has too many issues, their support system too slow to answer the question. Overtime, this product might be a good choice but currently, i would consider with caution.

    What one piece of advice would you give other prospective customers?

    Make sure to get your requirement up front and ask specific question about your requirement and make sure POC.

    What do you like most about the product or service?

    Easy to use.

    What do you dislike most about the product?

    Buggy and lots of implementation issues.

    What one thing do you wish the vendor did differently?

    Provide better understanding of their product capability and short fall, not telling us "we never use the product this way"

    If you could start over, what would your organization do differently?

    If I do it again, I would better compare between different product within space.


  • 5 out of 5.0, Reviewed

    Product(s): FortiGate - Enterprise Firewall

    Implementation Was Easy And Has Proven To Be An Excellent Choice For Internet Gateway.

    Overall Comment

    Fortinet was extremely helpful in the design of internal gateway and enclave implementation of the FortiGate product. Everything has been working superbly.

    What one piece of advice would you give other prospective customers?

    Don't write off Fortinet just because they don't advertise their products very well.

    What do you like most about the product or service?

    Excellent updating process and superior gateway functionality.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Better marketing.

    If you could start over, what would your organization do differently?

    Add new WAPS at the same time.

    Service & support - overall comment

    Everything updates per schedule. No missed updates. FortiOS updates are usually without any deployment issues.

    Integration & Deployment - Overall comment

    What can I say? It took about a week to properly configure in the two primary roles and the additional services were excellent.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(18)
4.6

Ability to understand your organization's needs

(17)
4.2

Timely and complete response to product questions

(17)
4.5

Pricing and contract flexibility (pricing and terms)

(17)
4.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(18)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(13)
4.1

Ease of integration using standard APIs and tools

(10)
3.9

Quality and availability of end-user training

(13)
4.2

Ease of deployment

(18)
4.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(18)
4.6

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(17)
4.2

Quality of technical support

(18)
4.4

Quality of peer user community

(14)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(18)
4.7
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Technical assessment

Vendor Management

Functional Assessment

Vendor/Product Selection

System Administrator

Development/Integration

Executive Sponsor

Analytics Team Leader

Other...


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Create internal/operational efficiencies

Improve compliance & risk management

Improve business process agility

Drive innovation

Improve business process outcomes

Drive revenue growth

Enhance decision making

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Product roadmap and future vision

Strong customer focus

Strong services expertise

Breadth of services

Pre-existing relationships

Strong user community

Financial/organizational viability

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America