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enterprise-network-firewall greyheller All Markets > Enterprise Network Firewall

GreyHeller

5.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on GreyHeller but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): ERP Firewall

    This product is great. It meets our needs and it was easy to implement.

    Overall Comment

    The product does satisfy it stated features.

    If you could start over, what would your organization do differently?

    Nothing


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
5.0

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
5.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
5.0

Quality of technical support

(2)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
5.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Executive Sponsor


Why did you purchase the software or service? Multiple responses allowed.

Improve compliance & risk management

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America