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Palo Alto Networks

4.7 out of 5.0 (25 ratings)

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We have aggregated ratings data on Palo Alto Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): PA-200,PA-3000 Series,PA-500,PA-5000 Series,PA-7050,Panorama,WildFire

    The unsung hero of the network, WildFire.

    Overall Comment

    Palo Alto has been extremely responsive to changes/features/bugs, we left a well -known vendor because we became a number and nothing else.

    What one piece of advice would you give other prospective customers?

    WildFire is a tough sell to executive management, talk to Palo Alto to get customer references that can speak to specific examples of where WildFire has done a spectacular job of saving end users. I have Wildfire deployed in front of critical life and limb systems, and WildFire has potentially saved lives.

    What do you like most about the product or service?

    Other than the obvious security benefits, the visibility and reporting that we gained by using Palo Alto was tremendous, and very eye-opening.

    What do you dislike most about the product?

    Palo Alto is not necessarily cheap. The counter to that is that we are actually outsourcing a fair amount of security work to experts (Palo Alto) and am paying for that expertise and ability.

    What one thing do you wish the vendor did differently?

    Palo Alto should bundle WildFire in with the security offering, or even give a free year. It would make it much easier for technical staff to sell it to management if there were already documented on-site success stories.

    If you could start over, what would your organization do differently?

    Deploying a Palo Alto successfully with full L7 capabilities requires going across operational boundaries. We were slow to fully extend what was seen as a traditional piece of network gear into other areas of the organization, and could have potentially increased the adoption rate earlier, of both PA as well as WildFire in particular.

    Product capabilities - overall comment

    Palo Alto is the benchmark that I'm using as an architect to compare others to.

    Service & support - overall comment

    Top notch support, very friendly, and willing to work well beyond the end of their shift for major issues.


  • 5 out of 5.0, Reviewed

    Product(s): GlobalProtect,PA-3000 Series,PA-500,PA-5000 Series,Panorama,WildFire

    Palo Alto Networks - Next Generation Firewall and More.

    Overall Comment

    I have been working on firewalls since 1999 and the PAN firewall is by far the most powerful product I have used. Don't forget they also have an endpoint client "Traps" that take your desktop security to the next generation.

    What one piece of advice would you give other prospective customers?

    Do a POC and let them show what that old Layer 3 firewall is missing. Make sure to use all of the features especially decryption as that is where all of the bad stuff lives!

    What do you like most about the product or service?

    Support is quick to respond and very knowledgeable. None of this "upgrade your code and call us back business." The hardware is very fast and the configuration is easy to understand especially if you are coming from another zone based firewall.

    What do you dislike most about the product?

    Commit times on small firewalls such as the 200 or 500 series.

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Nothing at this time

    Product capabilities - overall comment

    Extremely powerful box! Decryption Anti Spyware Anti Virus Malware Client VPN Cloud updates

    Service & support - overall comment

    Support is always quick and very knowledgable which is hard to find in the Tech world.

    Integration & Deployment - Overall comment

    We cut over with very little notice/issues from the end user.


  • 5 out of 5.0, Reviewed

    Product(s): PA-5000 Series

    Palo Alto the best parameter protector

    Overall Comment

    Excellent security product. We had a attempted hack for SCADA network and was blocked. The advisory came out a few weeks later and we shown the event was blocked to senior management and board members.

    What one piece of advice would you give other prospective customers?

    Drop old Cisco ASA fast.

    What do you like most about the product or service?

    Best security product of it class

    What do you dislike most about the product?

    License cost and have to replace the entire appliance if you did not plan for expansion

    What one thing do you wish the vendor did differently?

    Less software maintenance cost

    If you could start over, what would your organization do differently?

    No. Excellent product investment. We are expanding the Palo Alto deployment in the agency

    Product capabilities - overall comment

    Best of its class for inbound web traffic and outbound traffic management

    Service & support - overall comment

    Timely and competent support team

    Integration & Deployment - Overall comment

    Move old policies to new policies may be a bit challenging Hard to test in production environment


  • 5 out of 5.0, Reviewed

    Product(s): PA-5000 Series

    firewall rules are clean and easy.

    Overall Comment

    Fast html5 interface, good customer support.

    What do you like most about the product or service?

    We have a good support engineer, which is very responsive to your questions.

    If you could start over, what would your organization do differently?

    Got a bigger box with more interfaces, so we have create different dmz zones.

    Integration & Deployment - Overall comment

    Not sure how it intergrate with Cisco ACI.


  • 5 out of 5.0, Reviewed

    Product(s): Panorama

    Feature rich, enjoyable interface, robust and stable.

    Overall Comment

    The Palo Alto platform is incredibly easy to use and was very fast to deploy. With all the features enabled, we now have a unified pane of glass into the who, what and where of all traffic flows into and out of the network. When comparing other platforms, the Palo Alto interface feels like a Mac OSX as compare to others. For a cross-trained team of admins and SoC staff, having this simple to use system makes sharing and collaborating very easy.

    What one piece of advice would you give other prospective customers?

    Consider the big picture Palo Alto offers and the total value of NGFW (next-generation firewall).

    What do you like most about the product or service?

    Total package.

    What do you dislike most about the product?

    It is a higher price solution on the surface, but once in place, you know you are getting a valuable system.

    If you could start over, what would your organization do differently?

    Ensure validation steps were involved after the swap to ensure no unknown exposure was introduced.


  • 4 out of 5.0, Reviewed

    Product(s): PA-3000 Series

    Was a great upgrade from Sonicwall

    Overall Comment

    Product has worked well at securing our network. Could use better documentation and visibility of known bugs.


  • 5 out of 5.0, Reviewed

    Product(s): GlobalProtect

    Couldn't have asked for an easier more user satisfying deployment.

    Overall Comment

    Very easy to deploy and very flexible features. We configured three globally diverse sites in our clients for performance based dynamic selection of the VPN destination. Users are amazed at how much better their user experience is after their switch to GlobalProtect from our previous vendor. They enjoy the always-on/automatic connection and never have to worry about manually logging into VPN. They are just always ON the network.

    What one piece of advice would you give other prospective customers?

    Leave the latest client version for your test environment and deploy the older major revision unless you need a specific feature.

    What do you like most about the product or service?

    Usability for the clients is amazing. They absolutely love it. Administratively it is very easy to setup and maintain as well.

    What do you dislike most about the product?

    Again, just the ability to change the client's Portal server within a VPN profile vs having to push a registry change or something.

    What one thing do you wish the vendor did differently?

    Allow for modification of the GlobalProtect Portal the client connects to so you can easily shift users from one portal to another to retire a system or migrate a user profile from a test box to production.

    If you could start over, what would your organization do differently?

    Nothing different probably.

    Product capabilities - overall comment

    Very capable solution with many options we have and have not yet deployed.

    Service & support - overall comment

    Never had a better vendor support team than what PANW provides. Always has been top notch.


  • 4 out of 5.0, Reviewed

    Product(s): PA-3000 Series

    Implementation smooth and straight forward.

    Overall Comment

    Experience relatively smooth. Migrating legacy policies to new application based policies was biggest hurdle.

    What one piece of advice would you give other prospective customers?

    Take an administrative course prior to implementation.

    What do you like most about the product or service?

    excellent customer technical support from Palo Alto.

    What do you dislike most about the product?

    n/a

    What one thing do you wish the vendor did differently?

    advise on training.

    If you could start over, what would your organization do differently?

    Extensive training on app technology would have helped.


  • 5 out of 5.0, Reviewed

    Product(s): GlobalProtect,PA-3000 Series,PA-500,Panorama,WildFire

    Challenging but well worth the effort.

    Overall Comment

    Great assistance from vendor when needed; strong product performance.

    What one piece of advice would you give other prospective customers?

    Take your time, be patient, focus and stage the process.

    What do you like most about the product or service?

    Excessive amount of options, services, configurations, and future capabilities.

    What do you dislike most about the product?

    Challenging migration but worth the effort.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Take longer for planning, more team involvement.


  • 5 out of 5.0, Reviewed

    Product(s): PA-5000 Series,Panorama

    Successful Migration.

    Overall Comment

    Our migration to Palo Alto firewalls went very smooth. The firewalls lived up to their expectations. This provided us with a smooth transition.

    What one piece of advice would you give other prospective customers?

    Take your time and plan well. Intense planning and preparation were what lead to the success of this migration.

    What do you like most about the product or service?

    The ease of use with the Palo Alto firewalls and Panorama made for a smooth transition from managing our old firewalls to the new firewalls. The interface is intuitive and the CLI fills in all the gaps.

    What do you dislike most about the product?

    I would like to be able to see more troubleshooting information from the GUI.

    If you could start over, what would your organization do differently?

    I feel that we should have taken more time and a different approach to migrating firewall rules from our old platform to the Palo Alto firewalls. By utilizing scripts provided by the 3rd party service vendor, the rule migration was "fast", but left us with many duplicate rules. As painful as it would have been, I feel that we should have manually migrated the rules. This was no fault of Palo Alto.

    Product capabilities - overall comment

    The Palo Alto firewalls have been flexible to meet our needs. They offer everything we have needed.

    Service & support - overall comment

    Our experience with Palo Alto support has been top notch. We have always been able to work with knowledgeable support staff and our issues have been resolved in a timely manner.

    Integration & Deployment - Overall comment

    We were able to complete our deployment of the new firewall infrastructure with no unexpected downtime. We received excellent support from Palo Alto throughout the process and with any problems that arose during the process.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(23)
4.4

Ability to understand your organization's needs

(24)
4.6

Timely and complete response to product questions

(24)
4.7

Pricing and contract flexibility (pricing and terms)

(23)
4.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(24)
4.6

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(22)
4.4

Ease of integration using standard APIs and tools

(15)
4.7

Quality and availability of end-user training

(22)
4.4

Ease of deployment

(25)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(25)
4.6

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(24)
4.6

Quality of technical support

(25)
4.6

Quality of peer user community

(21)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(25)
4.8
Section
1

Additional Context

What was the nature of your involvement?

System Administrator

Vendor/Product Selection

Executive Sponsor

Implementation, Maintenance or other IT support

Technical Assessment

Functional Assessment

Development/Integration

Application Lead

End User Support Manager

Vendor Management

Analytics Team Leader

Business Analysts

Technical assessment

User Training

Other...


Why did you purchase the software or service?

Improve compliance and risk management

Create internal/operational efficiencies

Drive innovation

Improve business process agility

Cost management

Improve business process outcomes

Reduce time to market

Improve compliance & risk management

Improve customer relations/service

Improve supplier or partner relations

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Breadth of services

Strong customer focus

Strong services expertise

Overall cost

Pre-existing relationships

Financial/organizational viability

Strong user community

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America