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enterprise-network-firewall palo-alto-networks All Markets > Enterprise Network Firewall

Palo Alto Networks

4.6 out of 5.0 (55 ratings)

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We have aggregated ratings data on Palo Alto Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): GlobalProtect

    Product is impressive, Mac client being improved

    Overall Comment

    Palo Alto Global Protect allows us to create always-on VPN for our entire organization. This greatly increases our security posture. The product does a great job of combining security with a good user experience, such as caching credentials for a period of time to prevent constant logins. We did hit a few snags with the Mac client, which we worked with Palo Alto to solve. Upgraded versions and config changes were required to fix our issue.

    What one thing do you wish the vendor did differently?

    I would have appreciated more up front information on issues with the Mac client that were known. I think we helped them debug their Mac client a bit.

    If you could start over, what would your organization do differently?

    I would make sure we work more closely with Palo Alto from the beginning of the implementation. We used a 3rd party integrator and I think it would have been better to involve Palo Alto from the beginning.


  • 5 out of 5.0, Reviewed

    Product(s): PA-3000 Series

    Implementation was easy including implementing east/west segmentation of the network

    Overall Comment

    Palo Alto Networks worked very hard to gain our business. We evaluated several vendors over a 5 month period. Cisco, Fortinet, PAN, Barracuda. PAN provided a demo unit and a techical resoosurce to assist with the installation and configuration of the unit. I was very pleased with PAN support and ease of use. PAN was more expensive than most other options, but the vendor was willing to work with us to provide a solution that fit our budget. We purchased the devices for our 2 main offices with all subscriptions including the Wildfire service. After dealing with an Ransomware infection in early 2016, we decided that sandboxing was a must have and PAN offers one of the best sandboxing solutions in the industry. We contracted with a 3rd party to perform the migration from legacy Cisco ASA firewalls, and the installation was sucessful. We were able to cut over from the old systems with minimal disruption. We are in the manufacturing industry and downtime comes at a steep price. The migration was performed three days ago and so far our experience has been very positive.

    What do you like most about the product or service?

    Lots of visibility and control with AD integration and layer 7 application rules


  • 3 out of 5.0, Reviewed

    Product(s): PA-3000 Series

    Feature Rich Next Gen Box - At times buggy code, support is hit or miss

    Overall Comment

    Experience with product has been mostly positive with a few hiccups. We have two units that are in an active-passive configuration. The Good: Great feature set, when up and working very stable and does what we want. The Bad: Code can be bugging in impactful ways Ex: We have twice had poor code revisions that have caused outages of both boxes at the same time. The most recent caused us a full day of downtime of most web traffic. When failing over, https stopped processing on both firewalls. This was fixed in a subsequent code revision that we rolled out a few days later. The firewalls needed to be rebooted at exactely the same time to resolve the problem. The other "outage" was when the WildFire updates suddenly started detecting public sector websites and invalid and blocking them. Overall, we like the product but haven't felt like there is great communication on code bugs and there is a need for more aggressive support in outage situations.

    What one piece of advice would you give other prospective customers?

    Ask more questions about the two items highlighted - getting access to top tier support quickly in an outage; and how they announce code revisions, updates, etc...

    What do you like most about the product or service?

    Feature rich, lots of options and configurations available to us.

    What do you dislike most about the product?

    As mentioned, code is buggy at times.

    What one thing do you wish the vendor did differently?

    Handle major outages with more urgency.

    If you could start over, what would your organization do differently?

    We would ask a lot more questions about code revisions and the redundancy built into the solution to figure out under what circumstances the redundant solution woudl fail. We would also push for faster support to second tier as tier 1 has proven very basic and is wasteful of our time in an actual outage.


  • 4 out of 5.0, Reviewed

    Product(s): GlobalProtect, PA-200, PA-5000 Series

    Implementation was easy, The increase in view E/W traffic was teriffic

    Overall Comment

    Easy to configure, a lot of advanced security features.

    What do you like most about the product or service?

    The detail Security traffic flow views. Layer 7 firewall, amazing

    What do you dislike most about the product?

    Really expensive

    If you could start over, what would your organization do differently?

    More pre migration planning


  • 5 out of 5.0, Reviewed

    Product(s): GlobalProtect, PA-3000 Series, Panorama

    Slow start but completely worth it

    Overall Comment

    Great vendor with great products. The time to migrate our setup to this new firewall vendor is long because we have to reprogram the entire ruleset but the pay back is huge. We have simplified our ruleset and we have gain a lot more visibility to our traffic and we have also became more aware of the secuirty incidents happening to our network.

    What one piece of advice would you give other prospective customers?

    Work with the vendor, pick a verison of firmware so that you can avoid some of their known bugs.

    What do you like most about the product or service?

    As advertised, highly configurable and easy to use. Great visibility into your traffic.

    What do you dislike most about the product?

    Wish their data centre class firewall can provide more performance.

    What one thing do you wish the vendor did differently?

    None

    If you could start over, what would your organization do differently?

    The overall project went well, cutover was smooth, not a whole lot we can improve on.


  • 3 out of 5.0, Reviewed

    Product(s): PA-5000 Series

    Implementation was on time, serves us well, however, was high in complexity

    Overall Comment

    Sales Rep slow to support us, not supportive with reasonable application of pre-sales expertise to review assumptions, goals, obkectives and key success factors. Other product vendors were at the table sufficiently.

    What one piece of advice would you give other prospective customers?

    Be careful of multi-vendor network and security solutions.

    What do you like most about the product or service?

    They work well and the firewall solution can do much more than just FW

    What do you dislike most about the product?

    Cost is prohibitive

    What one thing do you wish the vendor did differently?

    If done over again would have implemented a like fo rlike scenario

    If you could start over, what would your organization do differently?

    Choose a product vendor more supportive of our multi-vendor environment and willing to take shared risk.


  • 5 out of 5.0, Reviewed

    Product(s): PA-5000 Series

    Quick and very easy implementation

    Overall Comment

    Great Vendor and extremely fast support services after implementation

    What one piece of advice would you give other prospective customers?

    Don't buy the cheapest solution, spend the money on value

    What do you like most about the product or service?

    Reporting that it generates, automated and custom


  • 5 out of 5.0, Reviewed

    Product(s): PA-3000 Series

    Easy-to-use firewall with advanced features

    Overall Comment

    Easy to use. A simple click to do software updates/downgrade or downgrade software versions. Fast througput and good reliability.

    If you could start over, what would your organization do differently?

    We would start with PA-5000 serier.


  • 4 out of 5.0, Reviewed

    Product(s): PA-3000 Series

    Very simple to manage, but powerful.

    Overall Comment

    We are very happy with the solution, and found it to meet our needs very well.

    What one piece of advice would you give other prospective customers?

    Find an experienced vendor.

    What do you like most about the product or service?

    Simple to manage, but very configurable for advanced needs.

    What do you dislike most about the product?

    Tends to be a little bit expensive.

    What one thing do you wish the vendor did differently?

    I would have liked to have an engineer with more routing and network experience.

    If you could start over, what would your organization do differently?

    We would spend less time trying to duplicate old firewall rules, and more time building fresh.


  • 5 out of 5.0, Reviewed

    Product(s): PA-5000 Series

    Enhance security and monitoring capabilities

    Overall Comment

    Palo Alto, along with Optiv technical support team, provides exceptional expertise and support to our organization

    What one piece of advice would you give other prospective customers?

    Trust Palo Alto networking products to do what they advertise.

    What do you like most about the product or service?

    The overall platform supports all of our security and network protocol needs.

    What do you dislike most about the product?

    Somewhat complicated configuration interfaces.

    What one thing do you wish the vendor did differently?

    Vendor performed duties exceptionally well, could not have asked for more.

    If you could start over, what would your organization do differently?

    Was very pleased with implementation and what the product provides for the organization.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(52)
4.4

Ability to understand your organization's needs

(53)
4.5

Timely and complete response to product questions

(53)
4.6

Pricing and contract flexibility (pricing and terms)

(52)
4.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(54)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(49)
4.4

Ease of integration using standard APIs and tools

(39)
4.5

Quality and availability of end-user training

(49)
4.3

Ease of deployment

(54)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(55)
4.5

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(49)
4.5

Quality of technical support

(52)
4.4

Quality of peer user community

(43)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(55)
4.8
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

System Administrator

Implementation, Maintenance or other IT support

Vendor/Product Selection

Executive Sponsor

Technical assessment

Functional Assessment

Vendor Management

Development/Integration

Technical Assessment

End User Support Manager

Application Lead

End User Computing Stakeholder

User Training

Analytics Team Leader

Analytics User

Business Analysts

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve compliance & risk management

Improve compliance and risk management

Drive innovation

Improve business process agility

Cost management

Improve business process outcomes

Enhance decision making

Improve customer relations/service

Reduce time to market

Drive revenue growth

Improve supplier or partner relations

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Breadth of services

Strong services expertise

Overall cost

Strong customer focus

Pre-existing relationships

Financial/organizational viability

Strong consulting partnership

Strong user community


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America