3 out of 5.0, Reviewed May 10, 2016
The product worked well in the beginning and support was excellent. Often times we'd get the same support person the next time we called in. Shortly after we completed installation we began having regular performance issues to the point where we'd have to reboot the firewall to bring it back to life. Often when we called support we had a hard time getting help and first level support seemed to know less about the product than we did. We ended up disabling many features in the product to maintain the business.
Do your homework. Make sure you are getting the correct level of product to meet and exceed your needs.
Ease of use through the web management.
In the cluster fashion, we had difficulty doing firmware upgrades.
The vendor is already making moves to correct support issues. Their explanation is that they grew faster than they anticipated and that brought in a lot of lower skilled support people. They have moved to open more support centers to sustain their growth.
We would make sure not to get the same model as a partner company, but rather right size a similar product from the same company to our level of usage.
Support started out as great, but then it was not helpful at all. The vendor has made assurances that they are working to correct this issue.