May 10, 2016
The product worked well in the beginning and support was excellent. Often times we'd get the same support person the next time we called in. Shortly after we completed installation we began having regular performance issues to the point where we'd have to reboot the firewall to bring it back to life. Often when we called support we had a hard time getting help and first level support seemed to know less about the product than we did. We ended up disabling many features in the product to maintain the business.