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enterprise-network-firewall watchguard All Markets > Enterprise Network Firewall

WatchGuard

5.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on WatchGuard but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): XTM

    Perfect blend of security, visibility and cost

    Overall Comment

    Great product that provides excellent security at a reasonable cost

    What one piece of advice would you give other prospective customers?

    Make sure to size your appliance appropriately

    What do you like most about the product or service?

    Effective security, very easy to manage

    What do you dislike most about the product?

    Support can be inconsistent at the Tier 1 level

    What one thing do you wish the vendor did differently?

    Quicker turnaround time on phone support calls

    If you could start over, what would your organization do differently?

    Nothing

    Service & support - overall comment

    Tier 1 support can be spotty. Tier 2 and above is universally excellent.


  • 5 out of 5.0, Reviewed

    Product(s): XTM

    Almost out of the box implementation. Very intuitive and works well.

    Overall Comment

    Hardware has been solid, easy upgrades, great support can't fault what we have.

    What one piece of advice would you give other prospective customers?

    If you plan to deploy many centralize management.

    What do you like most about the product or service?

    It is easy to install easy to upgrade and the support has been outstanding.

    What do you dislike most about the product?

    Can't say I have any issues I can think of.

    What one thing do you wish the vendor did differently?

    Possibly gave us more info assuming the estate would grow.

    If you could start over, what would your organization do differently?

    Purchased similar models and put some more time into central management.

    Product capabilities - overall comment

    the product meets our needs and probably does more that I am not even aware of.

    Service & support - overall comment

    WatchGuard support is one of the strong points. No fuss they just help.


  • 5 out of 5.0, Reviewed

    Product(s): XTM

    Solid enterprise firewall solution at a reasonable cost.

    Overall Comment

    A good replacement for our legacy IPS and it greatly improved our security. IPS function works great and its other built in capabilities (e.g. DLP and internet filter) allow us to reduce our solution portfolio. Support team is great and their executive management is really involved in managing our expectations during and post implementation.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
5.0

Ability to understand your organization's needs

(3)
5.0

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.7

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.3

Ease of integration using standard APIs and tools

(3)
4.3

Quality and availability of end-user training

(2)
4.5

Ease of deployment

(3)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.7

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(3)
4.7

Quality of technical support

(3)
4.7

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

System Administrator

Analytics Team Leader

Application Lead

Implementation, Maintenance or other IT support

Technical assessment

Vendor/Product Selection

Other...


Why did you purchase the software or service? Multiple responses allowed.

Improve business process agility

Improve compliance and risk management

Cost management

Improve compliance & risk management

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa